Every review we hold for the Ruislip office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRented a Jesmond student house with Mansons for my 4th year at uni…
The house was refurbished in the summer before moving in, and was modern and clean.
We had some maintenance issues at the start but it was very easy to report and they were dealt with in a timely manner.
I felt well looked after by Kirsty and the team and it was always easy to get hold of them over the phone when we needed.
Joe · 6 September 2025
Agent replied · 6 September 2026
Hi Joe!
Thank you 🙏 so much for taking the time to leave us a 5-star review, we’re thrilled to hear you had a great experience renting your Jesmond student house with Mansons during your 4th year at uni! 🎓🏡
We're glad the newly refurbished property met your expectations and that our team, especially Kirsty, made everything smooth and stress-free. 💬🔧 Quick and reliable student lettings and maintenance are something we pride ourselves on, and it's great to know we delivered!
Wishing you all the best for your future, and if you're ever looking to rent in Jesmond or Newcastle again, you know where we are! 📞💙
Thanks again,
Kirstey & Mansons Team
★★★★★ 5/5
GoogleI have no hesitation in recommending Lawrence Rand. The team have gone out of their way to make the sale process as easy for me as possible. Paul Ryan and the team are knowledgeable and easy to deal with. Equally helpful is Sarah Mustoe in lettings.
Mel · 28 May 2026
Agent replied · 29 May 2026
Thank you for your kind words
I will pass this feedback over to the team … More
★★★★★ 5/5
GoogleI would highly recommend Olly. From the outset he was professional and friendly. His marketing of my property, walk through video and photography were spot one. I received an offer within 3 days! Olly's positivity, confidence and fantastic marketing saw me achieve a sale price in excess of any other valuation I received.
Thanks Olly 🙌🏼
Lucy · 12 March 2026
Agent replied · 12 July 2026
Thank you so much Lucy! Glad we got you a better price than the other agents valuations. Was a pleasure dealing with you from start to finish.
★★★★★ 5/5
GoogleOlly was so helpful from the day we got in contact with him. From the valuation to the day of completion, Olly ensured the process was moving along as it should be and gave great advice and assistance whenever we required. No question was left unanswered, no matter the time of day (or night!).
Not only was Olly great for the sale of our property, but was knowledgable and helpful for every property he showed us around while we were looking for one for ourselves and our family.
Thank you Olly for all your help!
Katie · 12 July 2025
Agent replied · 12 July 2026
Thank you so much Katie. I am still feeling like I need to call you to give you updates every day 😅. I hope you and the family love your new home. …
★★★★★ 5/5
GoogleSelling and buying a house is a very stressful time and Olly made the experience as stress free as possible, he kept us up to date all the way through and always answered his phone or called us back, Olly advised us with any advice we needed and from the start he marketed our property very professionally, I would very highly recommend Olly for anyone thinking of selling or buying he is a very genuine top bloke. Give him a call he won’t let you down.
Kenneth · 12 July 2025
Agent replied · 12 July 2026
Thanks Ken, going to miss our daily catch up calls ha ha. Olly
★★★★★ 5/5
GoogleSuwit was very helpful! He made this process very smooth and did not let it become overwhelming. Mesut who is the broker was also extremely helpful and I thank both of these people for helping me throughout this process. Everything was sorted out quickly and I could not be happier. Thank you.
U · 20 March 2026
Agent replied · 20 May 2026
Hello U Avci
Thank you for taking the time to leave positive review. All the team really appreciate your feedback. … More
★★★★★ 5/5
GoogleOlly has been nothing short of amazing from the word go, proffesional,friendly, helpful,and always on the end of the phone. Olly secured an offer on my property in about 10 days.I have no hesitation in recomending Olly as he made the process very easy indeed. Thank you so much
Liz · 12 April 2026
Agent replied · 12 July 2026
Ah that's really appreciated Liz. It's been a pleasure working with you! Olly
★★★★★ 5/5
GoogleI am about to take the tenancy of a property in Mobberley through Will at Ewe move. The process has been so smooth and Will is always at the end of the phone if I need anything. Will answers all my questions or comes back to me if he hasn’t got the info to hand.
In fact I have been so satisfied with the service I have received I have recommended them to my current landlord to manage his property.
Helen · 18 June 2025
Agent replied · 18 June 2026
Thank you Helen, we’re delighted that you have been happy with the service. Thank you also for recommending us to your current landlord, it’s very much appreciated.
Many thanks
Will
★★★★★ 5/5
GoogleWe moved to Cheadle Hulme in August 2022. Matt and Andrea were instrumental in this move carrying out many negotiations with the seller and going above and beyond to ensure the sale went through.
They are personable and friendly and unlike many estate agents I’ve dealt with, you genuinely feel like you are valued and listened to and that they are working on your behalf.
I think it makes such a difference these days to have people who really care about what they do and Matt and Andrea certainly do this. Our move wouldn’t have happened if it wasn’t for them and their hard work
Jon · 18 June 2025
Agent replied · 18 June 2026
Hi Jon
Hope you are well. I noticed the renovations you planned have now started so hope they go well and the house is everything you hoped for.
Best wishes
Matt & Andrea
★★★★★ 5/5
GoogleI cannot thank Sarah and Peter Lawrence enough for their incredible support. After navigating some initial personal hardships in life alongside a few stressful utility issues at our property, they stepped in and were extraordinarily …
Fazal · 8 July 2026
Agent replied · 8 July 2026
Thank you so much for your kind words, Fazal! We're thrilled to hear that Sarah and Peter were able to support you during such a challenging time. Your family's safety and comfort are always our top priority, and it's wonderful to know that … More
★★★★★ 5/5
GoogleFrom the moment we enquired to view the property, we were in excellent hands. Dan was quick to ensure our viewing was booked without any fuss. Once the process started, Alex handled everything promptly and all was sorted within a few hours, …
John · 11 May 2026
Agent replied · 11 August 2026
Thank you, John and Georgia, for your lovely feedback. We’re delighted to hear Dan and Alex provided such a smooth and efficient experience from start to finish, and that everything was handled promptly for you. Your kind words are greatly appreciated.
★★★★★ 1/5
TrustpilotAwful experience
This agency shows little to no regard for either landlords or tenants. Communication is non-existent, and the owner outright refused to speak with me when I raised concerns. Their service is poor across the board, except, of course, when it comes to issuing invoices, which they manage with surprising efficiency.
There is no communication inside the agency. Apparently different departments do not talk to each other in 800 sq. ft. Ridiculous. The only person very helpful was the Sales Director which I know since 2020. The owner, facing an issue with shared responsibility even refused to talk to me.
I am now left with legal letters for bills not paid, inspections from TV-licence, collecting agents knocking on the door asking to enter in my property. Awful. Given 5 days notice before ending the tenancy, and this was indeed partly my fault, the only concern of the agency was to raise the invoice for their commissions instead of supporting with the inventory and explaining the best practice.
I strongly recommend avoiding this agency. There are several others in the area that offer far better service and professionalism.
For anyone will ready the answer from the Agents, please put yourself in the customer shoes and judge whether this has been a customer focused approach instead of a company-centric cash generating business ignoring the person who actually provided them business.
Matteo · 2 June 2025
Agent replied · 26 December 2025
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear about the difficulties you experienced during your tenancy, and we completely understand how upsetting this situation must have been for you.
We would like to clarify that Lawrence Rand were instructed solely to let the property and were not responsible for the ongoing management of it. Once tenants move in, any matters relating to bills, property maintenance, inspections, or tenancy-related queries are handled directly by the landlord unless the landlord has specifically chosen to use our full management service. In this instance, we did not have that responsibility, which unfortunately limited our ability to assist with some of the issues you raised.
That said, it is disappointing to hear that your impression of communication with our team fell short of expectations. We take all feedback seriously, and we will ensure your comments are shared internally so that we can continue to improve our service and make it clearer from the outset whether we are acting in a lettings-only or management capacity. Transparency is very important to us, and we are sorry if this was not made clear enough in your case.
On a positive note, we are pleased to hear that our Sales Director was able to support you, and we will make sure your kind words are passed on to him. We pride ourselves on the professionalism and dedication of our staff, and we are glad that part of your experience reflected that.
We regret that this situation has left you feeling unsupported, but we do hope you can see that our role was limited in certain areas due to not managing the property. Nonetheless, your feedback is very valuable to us, and we remain committed to improving both our communication and the clarity of our services moving forward.
Thank you again for sharing your perspective.
Warm regards,
The Lawrence Rand Team
★★★★★ 5/5
GoogleAbsolutely outstanding service in selling our flat in a competitive market. Jack Power is the most personable estate agent we’ve ever met and was incredibly helpful throughout- from valuation, to discussing offers, to accepting. Honest and straight forward. Can did a great job with our flat viewings and was great at giving potential buyers the low down on the area. Alison was indispensable in helping the sale to move along and go through, acting as a constant go between solicitors, buyers and sellers. Genuinely can’t recommend these guys enough. Reasonable priced fees.
Becky · 23 May 2025
Agent replied · 23 May 2026
Dear Becky Stout
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMatt was a brilliant agent- as buyers he kept us informed every step of the way and chased the chain to move things along. He was a pleasure to work with and we are really excited to make our new home are own!
Stacey · 18 April 2026
Agent replied · 18 June 2026
Hi Stacey
Thank you, it was a pleasure to work with you too. I hope you and Chris are settling in nicely.
Thanks,
Matt
★★★★★ 5/5
GoogleI went to view a property in Carshalton and Ceejay handled the viewing. He was friendly, informative, and punctual, making the whole experience smooth and positive. I’d definitely recommend Ceejay to anyone looking to buy in Carshalton.
Olivia · 24 May 2026
Agent replied · 31 May 2026
Thanks, Olivia, I really appreciate your thoughtful review. I’m thrilled I was able to provide a positive and informative viewing experience, and I look forward to working with you to help find your dream home! Ceejay :)
★★★★★ 1/5
GoogleI had recently very disappointing and stressful experiences with the estate agent Hunter while trying to buy my first home. Initially everything was fine, Mr. Anish Sukla ( who was dealing with the property) looked like very helpful and kind. I had viewing three times and I saw there were multiple tenants, I suspected and asked the agent Anish, if will be any issues by the tenants but the agent assured me that they are leaving soon and at my last viewing they property was totally vacant so I was happy to proceed. And I was told to do ID check, spent £ 144 and after completing id verification, the agent suddenly became unresponsive. My calls and emails were ignored for a long time, which was extremely frustrating and unprofessional. After a long time he came back to me and started to respond quickly, so I trusted him and went for further process. It was scheduled for property servey which I spent £680. After completing everything from my side, my solicitor contacted the seller solicitor ( which was given on MOS) but they replied they were not instructed by seller, means there was no any solicitor from seller side. Mr Anish was silence and it was to much so my solicitor directly contacted the agent but he was pretending again and told to my solicitor to wait. At last, my solicitor was informed the property was being withdrawn from the market due tenants related issues.
I was so sucked and frustrated that the Agent played with my feelings that I was first time buyer. I have spent a lot money with many parties. My time, money and emotions were not respecter so I would not recommend Hunter to anyone looking to buy a property, as my experience showed a serious lack of professionalism, transparency and reliability. Please be aware everyone with this agent 🙏🙏
Sabita · 13 February 2026
★★★★★ 1/5
GoogleUnprofessional and unhelpful. Making a quick buck as a result of bereavement is not an ethical way to behave. Not returning my calls and not speaking to me, is unprofessional and uncaring. There has been no dialogue about the situation. …
Satinder · 8 April 2026
Agent replied · 20 March 2026
Dear Satinder
We are very sorry for your loss and understand that this is a difficult time. … More
★★★★★ 5/5
GoogleI have been working with Suwit and the team at King's for a few weeks now and it had been refreshing as to how the relationship is developing. Your assistance throughout the transactions I am working with you on is consistently invaluable …
Michelle · 20 March 2026
Agent replied · 20 May 2026
Hello Michelle
Thank you for your positive review. It is a pleasure working with you and we look forward to continuing to work with you in the future. … More
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
I cannot thank Caitlan enough for all her hard work and support throughout the …
Sherae · 24 September 2026
Agent replied · 28 September 2026
Thank you so much for your kind words, Sherae! We're thrilled to hear that Caitlan made your home-buying experience smooth and stress-free. Your recommendation means a lot to us, and we truly appreciate your trust in our services. Wishing you and your son all the best in your new home!
★★★★★ 5/5
GoogleI would highly recommend using Lawrence Rand to rent your house. Mandeep, Sarah and the rest of the team are friendly, professional and very experienced. There is excellent customer service and they are able to help with anything that …
Sean · 8 April 2026
Agent replied · 20 March 2026
Hi Sean
Many thanks for your kind words, I will ensure I pass this over to the team … More
★★★★★ 5/5
GoogleDanny Clugh was excellent throughout our renting process. He helped me and my wife find our new home with great patience and professionalism. He was always helpful, polite, and clear, which made the whole experience much less stressful for …
Daniel · 8 April 2026
Agent replied · 20 March 2026
Thank you so much for your wonderful feedback! We are thrilled to hear that Danny Clugh provided you and your wife with excellent service during your renting process. At Lawrence Rand Estate & Letting Agents Ruislip, we strive to make the … More
★★★★★ 5/5
GoogleOllie has been absolutely fantastic throughout my purchase. Answered every question I had as a first time buyer, recommended a fantastic solicitor in Kath at Brearleys in Brighouse, and kept in regular contact with me throughout the whole process. If I ever decide to move in the future I would definitely look to contact him again. Genuinely nice bloke and fabulous at what he does, couldn't recommend him more.
Rebecca · 12 July 2025
Agent replied · 12 July 2026
Thank you so much Rebecca! Hope you enjoy your lovely new home. Call me when you are ready for the next one! Olly
★★★★★ 5/5
GooglePaula was on time and helpful for our viewing. Sharing accurate information and with a positive, welcoming attitude. She also listened to our needs and proactively recommended other properties that might suit afterwards.
Emma · 28 May 2026
Agent replied · 31 May 2026
Thank you so much, Emma! I'm pleased you had a positive experience and I look forward to assisting you in the future. Paula 😊 …
★★★★★ 5/5
GoogleRebecca was brilliant. She helped at every stage and was fantastic at managing expectations across the chain. When we come to sell we will be using her services!
Tom · 29 June 2026
Agent replied · 29 August 2026
Dear Tom and Lizzie, What a joy to see you at this stage! I'm really excited about your time at the property and will be here when you decide it's time for your next chapter. :-)
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