Trusted Agent profile · Ruislip, Middlesex
Verified
★★★★★
1,404 reviews across 2 platforms
106 Victoria Road, Ruislip, Middlesex, HA4 0AL
Lawrence Rand's office in Ruislip, Middlesex, at 106 Victoria Road, is rated 4.7 out of 5 across 1,404 reviews on two platforms, including 1,354 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Lawrence Rand, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ruislip office, from every platform, shown as written. First names only.
5/5
GoogleMy experience with this agent was excellent especially Jayne Neill one of their agents who helped through all the process in renting our property she took us through all we needed to know before renting.
Thank you so much for your wonderful feedback! We're delighted to hear about your excellent experience, particularly with Jayne. She takes great pride in ensuring our clients feel fully supported throughout their journey, and it's fantastic … More
5/5
GoogleOutsatnding service from sale to completion, my gratitude to Paul and all the staff . It was a great pleasure meeting you all . Many thanks Shahid
Dear Shahid Thank you for your kind words and I will ensure Paul and the team get this. … More
1/5
GoogleAppalling. I found the tone of Adam's emails to be very unprofessional. I just wanted to arrange a viewing of a property I was interested in and was very keen to put an offer on subject to a successful viewing, and we couldn't even get …
We feel it is important to clarify the circumstances for anyone reading this. Our role is to act in the best interests of our clients. As such, we require buyers to confirm their position, including whether they are under offer and a … More
1/5
GoogleEverything is going well right until….you leave! Trying to make profit with the most unreasonable excuses. Even lying… so sorry to end this way.
5/5
GoogleExceptional Support from Jack Power !!! I recently worked with Jack Power on a challenging 16-week property purchase, and his exceptional support made all the difference. Jack acted as a crucial …
Dear Lavinia Megles Customer care is important to us so we really appreciate you taking the time to … More
1/5
TrustpilotTried to charge us a fee that's been…
Tried to charge us a fee that's been outlawed by the Tenant Fees Act. Would recommend you avoid them since they are unable to follow basic rules, who knows what else they aren't doing correctly. Edit: Since they're claiming that my review is incorrect, here's the evidence of them trying to charge an extra day's rent for keys. I'd love to hear what your own compliance officer thinks of your actions. From Lawrence Rand: "just a reminder you will be charged each day the keys are not in our posession from the 1st September. thanks Regards, Lawrence Rand" From the landlord: "The letting agency told me to deduct one days rent for returning the keys late" Second edit since they keep changing their response: “Where keys are not returned on the agreed tenancy end date, the tenancy legally continues” This is untrue, the tenancy ends on the contractual date irrespective of the location of the keys. The property was vacated before the end date of the lease, and the keys were mailed back to you arriving in the morning on September 2nd. Your office told us that you would charge us from the 1st of September, a date in which the property was still contractually ours - yet another mistake by Lawrence Rand. Please revise your policies to be compliant with the law, not what you’d like it to be, especially with the Renters Rights Act coming into force later this year.
Thank you for your review. We would like to clarify the position regarding your comments. The Tenant Fees Act 2019 prohibits certain fees being charged to tenants. However, rent remains payable up to the end of the tenancy and until vacant possession is returned. Where keys are not returned on the agreed tenancy end date, the tenancy legally continues, and rent is due for each day until the keys are returned and possession is given back. This is not a “fee”, it is daily rent under the tenancy agreement. Our email reminder was intended to make this clear and to avoid any misunderstanding about liability once the tenancy end date had passed. It is standard practice across the industry and is a matter of contract and housing law, not an additional or prohibited charge. The landlord’s comment reflects the same position: rent is calculated up to the date the keys are returned. This ensures clarity for both parties and avoids disputes about when legal possession ended. We take compliance extremely seriously and operate in line with the Tenant Fees Act and all current lettings legislation. If you would like us to review the timeline with you directly, we are happy to do so. Peter Lawrence Director Lawrence Rand Estate Agents
5/5
GoogleWe had an excellent experience viewing several properties with Rebecca. Rebecca is incredibly professional and well informed. She went above and beyond …
Dear Brandon, Thank you so much for your valuable feedback. I wish you both a smooth purchasing journey. :-)
5/5
GoogleMy experience with Lawrence Rand agent especially Harry Tibbey was superb and excellent. This was the best agent in London Borough of Hillingdon that I came across to during my house hunting as their customer services were top notch and second to none. Harry made sure all my needs were met having relocated from abroad to work in the UK. He was very open, trustworthy, helpful and went the extra mile for me to ensure the letting process was smooth. His communication skills were excellent and very rare in the market these days as compared to previous agents that I approached earlier. I will highly recommend Lawrence Rand because of their professionalism and I am sure we will do more business together in the future. Well done Team Lawrence Rand. I salute you all for giving Harry the enabling environment and resources to meet my needs. Best wishes, Ryder
Dear Ryder Many thanks for this in depth review on harry and the lettings team This means so much and we all wish you the best for the future Kind regards Peter Lawrence Director
5/5
GoogleI would like to leave the best possible review because I am truly impressed and extremely satisfied with the entire experience. The level of service, professionalism, speed, and efficiency exceeded all my expectations. The whole process was …
Thank you so much for your wonderful feedback, Mr. Kit! We're thrilled to hear that your experience with Lawrence Rand Estate & Letting Agents exceeded your expectations. Abdi truly embodies the professionalism and dedication we strive for, … More
5/5
GoogleI have recently rented my flat in Ruislip with Lawrence Rand Estate agents, after a very disappointing experience with another local estate agent. I cannot recommend Lawrence Rand enough! Right from the very start, marketing, arranging the …
Thank you so much for your wonderful feedback, Jules! We're thrilled to hear about your positive experience with Lawrence Rand Estate Agents. It's great to know that Mandeep, Danny, and Sarah provided you with consistent communication and … More
3/5
GoogleSept '21; Unfortunately the excellent service as described previously (and i am sure is still evident) has been overshadowed by the very disappointing 'check-out' experience. There is an awful lot one can say about this, but in short, be aware that when you end your agreement and check out, ensure you look into every single element of the property clean or you will be charged a disproportionate amount to rectify. Unfortunately, in the pandemic world we were unable to revisit after our cleaner visited and as such there was overlooked dust in the crease of a sofa, dust under a bed and on top of a cupboard, but what a simple 5 min hoover would fix a charge of £100 was made and even then evidence gathered showed they too missed the sofa crease! I don't doubt the service before and during our rental, but this left a particularly sour taste and when contested through the bond appeal process it was independently judged to have been too much and we got a proportionate refund. A lesson in diligence for future renters. "As a couple looking for our first rental property together we are truly grateful for the excellent service Mansons deliver. At every touch point, from phone enquiry, to viewing, to negotiating, to signing, to picking up the keys and the ongoing after service we have been very impressed. Kirstey has been personable, genuine and patient with our needs and challenging circumstances. Our big fear when we set out into the chasm of estate agent interaction was feeling like 'just another customer' but we came out of this feeling we were the only customers that mattered! Thank you!
Thank you for your very kind words about working with Mansons Letting. It has been a delighted in working with you and your partner in finding the perfect rental property along the Quayside. We hope to help in the future and wish you all the best in your new property. Thanks from the Mansons Team
5/5
GoogleManson Property really helped us to find a right flat for us. The staff are active listening, they always pay attention to your need and make sure that they can help you to find a right property to rent. I am very happy with my new flat and the rent. Manson property ensures everything was sorted and repaired and ready for us to move in. Big thanks to the teams.
Thank you so much for your fantastic review! We’re thrilled to hear that our staff were able to help you find the perfect flat and that you had a smooth move-in experience. Your satisfaction is our priority, and we’re glad that everything was sorted out for you. We appreciate your kind words and will be sure to pass your thanks along to the team. Enjoy your new home!
5/5
GoogleWe have just bought our first home in the UK with Lawrence Rand, and Jamie Clifford has been amazing. We viewed a lot of properties with Jamie C and he was always on time, and very knowledgeable about the properties. There was a slight delay with getting the mortgage, and Jamie was again very supportive, and never added undue pressure on us. I highly recommend Lawrence Rand, and Jamie.
Dear Geraldine Many thanks for your kind review and I will ensure this is passed over to Jamie. We all wish you the best for the future Kind regards Peter Lawrence Director
5/5
GoogleOlly was very helpful and friendly, gave us support all the way through the purchase process. Liaised also with solicitors chasing up information etc . Highly recommend!
Thank you Val! Happy we completed yesterday! Enjoy your new home, and I will take you up on that coffee when I’m passing. Olly
5/5
GoogleFantastic experience from the initial phone call right through to completion. Olly has been amazing, always helpful and steering us in the right direction. Cannot recommend enough!!
Thank you Sara! Look forward to working with you again soon. Olly
1/5
GoogleUnfortunately the person I was speaking with was unprofessional when I asked them to erase my personal details and abruptly put the phone down on me.
Many thanks for your review I have been with my team all morning and all calls are recorded for training and development and nothing like this has happened this morning … More
5/5
GoogleMassive thanks to Laura Butler and Peter Lawrence from Lawrence Rand Estate Agents for supporting us with endeavours to raise funds for Coteford Infant School. Excellent advertising for our summer fair, and it was so generous of you to donate a fabulous raffle prize! Thank you so much!
No problem at all, always delighted To support a great local school, … More
5/5
GoogleLawrence Rand have been great. We dealt with Graham who made the rental process go really smoothly and he really added the personal touch in our property search - going above and beyond. They also had excellent communication and kept us updated during the whole process. Highly recommended!
Dear Helen Many thanks for your kind words and i will ensure this is passed over to graham. … More
1/5
GoogleIf I could give zero stars, I would. My partner and I recently bought a house through this company, and the process was smooth up until completion. After that, everything went downhill. Our personal data was repeatedly shared with third parties without our consent. My partner was contacted by building companies about a property he has never lived in (a property my mum lives in) and was even informed that their rent would be increasing. He was also contacted regarding a Section 21 notice that was intended for my mum. Each time they called, my partner clearly explained that he was not on the tenancy and had never lived at the property, yet the calls continued. I gave the branch manager the opportunity to resolve the issue. She assured me it had been sorted, but on the very same day my stepdad received a text containing both mine and my partner’s personal information, information that has absolutely nothing to do with him. I would not recommend this company to anyone. The ongoing data breaches from September until now are completely unacceptable and show a serious lack of care when handling personal information.
5/5
GoogleAfter all initial contact about a house viewing DB Robert’s have been considerate and patient in relation to us finally being able to make an offer on a property after a number of weeks. …
Thank you for your review. We're pleased to hear that you've had a positive experience so far. Alex will be delighted to know that his communication and support have been appreciated. We're looking forward to helping you through the next stages and we wish you all the best with your purchase.
5/5
GoogleJayne supported us with the rental of our new family home in Ruislip and was amazing from start to finish. She showed us a property that hadn't yet been listed on the market which was just what we were looking for. We weren't ready to move immediately due to the prolonged sale of our previous property, and she negotiated with the landlord to ensure we didn't lose out. She even showed us around on her day off as we were unable to attend mid-week. We are very grateful for Jayne's hard work and kindness, and highly recommend her service to others.
Dear Philipa Thank you so much for your kind words, this means a lot to Jayne and the team Kind regards Peter Lawrence Director
5/5
GoogleAdam Lacy recently sold our house. He had to work hard and always kept us informed as to what was happening. He has good local knowledge and - for us - achieved a result that two previous agents couldn't. It’s not just a case of answering …
Thank you so much for taking the time to leave such a detailed and thoughtful review. … More
5/5
TrustpilotThank you Mandy for the very good job…
Thank you Mandy for the very good job over the last few years: from letting my property...in no time, to the assistance given to me over the last few years. Very knowledgeable, professional, caring.
Thank you so much for your kind words, it truly means a lot. It’s been an absolute pleasure working with you over the past few years, from getting your property let so quickly to supporting you throughout your time with us. I’m so pleased to hear that you’ve felt looked after and valued. If there’s ever anything more I can help with in the future, please don’t hesitate to reach out.
5/5
TrustpilotFantastic agency - responsive and helpful
Lawrence Rand are a fantastic agency! Sarah in particular is always incredibly helpful and responsive to any requests I have as a tenant - they are resolved quickly with excellent communication by Sarah. Thank you for all that you do and for providing a best in class service.
Thank you so much for your kind words this means alot to sarah and the team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lawrence Rand's Ruislip office has 1,404 reviews across two platforms: 1,354 on Google, 50 on Trustpilot (across the whole business).
Lawrence Rand Ruislip is rated 4.7 out of 5 across all 1,404 reviews, and 4.7 out of 5 on Google from 1,354 reviews.
Yes. In The Trusted Agent 2026 awards: Lawrence Rand, Ruislip Manor won Platinum.
Lawrence Rand Ruislip, 106 Victoria Road, Ruislip, Middlesex, HA4 0AL.
