Every review we hold for the Ruislip office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI was really pleased with the excellent service I received from Matthew at the Ruislip branch. He responded quickly and positively to all my queries and supported me throughout the process. I would certainly contact him for any future sales or purchases.PositiveResponsiveness, Professionalism
Sarah · 20 June 2021
Agent replied · 19 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleOn several occasions we have had to ask for advice regarding our property.
I can only say that the professionalism and courtesy that has been afforded us is more than I would have expected.
The manager, Sam, has been frank and helpful in his assessment of what we might do to improve the sale-ability of our fairly unusual property. It has been a pleasure dealing with him and his staff.
When the time comes to put the property on the market we would not hesitate in contacting the Ruislip office again.
Thank you for all your help
Pauline · 9 February 2020
★★★★★ 5/5
GoogleI can write an essay on how positive my experience has been with Gibbs Gillespie. But, lets keep it nice and simple. I've been looking for a 1 bed apartment for months on end and, EBRAHIM AL-MUFTI has been absolutely incredible. He's made this whole experience one to remember (in a very positive way). Constantly available, super patient and was SO helpful. It was almost like he was looking for the place himself. And, it was exactly that. The fact that he could relate and have empathy towards the stress and pressure that comes with the process.
Gibbs Gillespie are an award winning estate and lettings agency, the team are fab, the service is second to none and, it was great to be involved with such a supportive and professional team during this milestone of my life.
Don't think twice, go to them!
Ana · 9 February 2020
★★★★★ 5/5
GoogleI highly recommend Sarah Cleverley from the Ruislip Branch who has been extremely helpful and efficient in dealing with me, nothing is too much trouble for her.no matter what the problem was.
Lloyd · 9 February 2020
★★★★★ 5/5
GoogleWe sold our property through Gibbs Gillespie. Stephen, Elaine, Sinead and Luca (and the rest of the team) were outstanding. What I found most refreshing was the good communication and initially the honest and frank approach to the valuation of our property. It always felt like the advice and guidance being given was with our best interest at heart. I'd highly recommend them.
Faisal · 11 January 2023
★★★★★ 5/5
GoogleLuca & Matt have been fantastic.They managed the whole journey very well and kept me informed all the way.
Peter · 9 December 2023
Agent replied · 30 December 2023
Dear Peter Sinclair
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleOne of the worst estate agents ever. Zero responsiveness, promised made are not respected and complete incompetence by all their staff without exception.
A · 25 July 2023
Agent replied · 29 July 2023
Dear A D,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Could we ask you to provide the details of who you spoke to to the Ruislip office and they will look into this for you.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleMassive Thankyou to Elaine,Without you my deal would not have gone through.You are a True professional .I will definitely come to you in future for more deals and I am sure you will help me to smash it.All the best Elaine
Krishna · 11 June 2021
Agent replied
Hello Krishna K
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleExcellent service from the team to help get the sale over the line, I would highly recommend their services.
Daniel · 31 October 2023
Agent replied · 30 December 2023
Dear Daniel
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThank you for an efficient and supportive service, especially from Luca, who was brilliant at keeping us informed throughout the whole process of selling our property. Would definitely recommend.
Sue · 11 January 2023
Agent replied
Dear Sue
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI found Sam Robbins to be a thoughtful, sensitive and proactive agent, always follows through issues and agreed plans. Manages the clients and staff with care and consideration. Rarely have I had cause to be impressed by Estate Agents but in this case, I am impressed and grateful. Thank you!
Clive · 9 February 2017
Agent replied
Dear Clive - Thank you for your review and for choosing Gibbs Gillespie. I'm pleased to hear that you were happy with the service provided by Sam Robbins in our Ruislip office. It is always a pleasure to receive positive feedback about our staff. Kind regards, Paul Gillespie
★★★★★ 5/5
GoogleGreat service from start to finish, I was kept informed of the whole transaction from start to finish. Special thanks to Jenna Durand for taking the time so show us so many properties
Dean · 9 February 2018
★★★★★ 5/5
GoogleSelling a property can be a very stressful business but I found the staff at Gibbs very keen on carrying the load, on your behalf. Yes, I recommend them... And the commission was very reasonable.
James · 12 March 2022
Agent replied
James Clark, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gibbs Gillespie Estate Agents Ruislip.
★★★★★ 5/5
GoogleI have spent 3 years dealing with different estate agents and Gibbs Gillespie are by far the best. They are tenacious, respectful and honest. Thank you.
Richard · 10 February 2023
Agent replied
Dear Richard
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
Google33 YEARS SINCE OUR LAST MOVE - THANKS GIBBS GILLESPIE FOR AN EXCEPTIONAL EXPERIENCE!
After 33 years in the same home, moving house was a daunting prospect. However, from the outset it was clear that we were in very capable hands, with all at GG working together as a team. This meant that everyone was always up to date on progress and current status.
Throughout, and without exception, everyone was friendly, helpful and totally customer focused. With so much experience of the local market, sound advice and guidance was provided during the initial marketing stage, and juggling the many viewings over a short space of time was handled very successfully.
Also having formed an excellent working relationship with local solicitors, GG was able to provide initial recommendations and to help coordinate and smooth the flow of the whole legal process e.g. thanks to the goodwill of all involved, exchange of contracts actually took place “after hours” and in the run-up to Xmas when it would have been easier to have just put things on hold until the new year.
While undoubtedly a team effort, Sales Director Sam Robbins merits particular acknowledgement. His perseverance, resourcefulness, good humour, determination to get the job done, ability to calm and diffuse even the most stressful situations, and total commitment to absolute customer satisfaction is both exceptional and exemplary. Truly the stuff from which super heroes and legends are made!
Our grateful thanks to all at GG for everything they have done to ensure a successful and very satisfactory outcome.
Michael · 9 February 2017
★★★★★ 5/5
GoogleExcellent and professional comms throughout from the team. Superior to the other agent in Ruislip I listed my property with. Would definitely recommend and use again if the opportunity arose.
MJB · 13 September 2022
Agent replied
Good morning,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleFantastic work from the team. Luca did an excellent job
4lphab3t4 · 20 March 2024
Agent replied · 24 February 2024
Dear 4lphab3t4
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
GoogleLuca and Gibbs Gillespie Ruislip have been great and supportive with sale of our house. Kept us well informed throughout the whole process. Recommended
Kim · 10 February 2023
Agent replied
Dear Kim
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGibbs were excellent during the sale of my home recently - kept us informed throughout the process and kept things moving along until completion. Thanks to both Ryan and Matt (and their team) for everything!PositiveResponsiveness, Professionalism
Dilpa · 20 June 2021
Agent replied · 19 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleExcellent service and communication, very nice people. All professional staff.
I would like to mention Sam and Luca. They have been very professional and helpful.
Amir · 12 December 2022
Agent replied
Hi Amir Meibodi, thank you for taking the time to leave a review for us at Gibbs Gillespie Estate Agents Ruislip. We're happy we could meet your expectations! - Gibbs Gillespie, Ruislip
★★★★★ 5/5
GoogleI am very happy with the services provided by GIBBS GILLESPIE RUISLIUP BRANCH and in particular by LUCA. 5 STARS FROM me.
Arvind · 7 March 2023
Agent replied · 29 July 2023
Dear Arvind
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThank you to Gibbs Gillespie it was everything very easy for us. Thank you to Ibrahim as well for doing an amazing job.
Paula · 13 July 2020
★★★★★ 5/5
GoogleA very good experience. Great communication from minute one. Staff are very polite and helpful. I would definitely recommend their services again.
Jack · 10 February 2023
Agent replied
Dear Jack
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleProfessional, very responsive, and a pleasure to deal with throughout a very complex chain. Took a proactive role in seeing the transaction through to exchange and completion. Would highly recommend.
Samuel · 12 March 2022
Agent replied
Hi Samuel Swales, thank you for taking the time to leave a review for us at Gibbs Gillespie Estate Agents Ruislip. We're happy we could meet your expectations! Have a lovely weekend. - Gibbs Gillespie Ruislip
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