Every review we hold for the Ruislip office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleElaine Lawrence in particular was friendly, proactive and professional throughout the progression of the house sale keeping both parties informed and updated at all times.
The house sale completed smoothly as a result of her efforts.
Thanks are also due to Sam Robbins for valuing and marketing the property in the first instance prior to the agreed sale.
Jonathan · 17 June 2021
Agent replied
Dear Jonathan Kirkham!
Thank you for taking the time to review your recent experience with our Gibbs Gillespie Estate Agents Ruislip branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Care Team
★★★★★ 5/5
GoogleI would like to personally thank Sam Robbins and the sales team. You have been there for me since day one and constantly kept me up to date throughout the process. I will be in touch when we come to sell in the future!
Gideon · 10 November 2020
★★★★★ 1/5
GoogleSince Gibbs Gillespie pretend they value my opinion and encourage me to write a review, here it is: I would have been happier if Gibbs valued me as a client during the renting process. Although their services are quite expensive, the services are not matching the expectations. They kept passing around or ignoring all the problems I notified them about. Contacting them doesn't solve anything. Disappointing.
Alexandra · 9 February 2017
Agent replied
Dear Alexandra - I am sorry to learn that you have been dissatisfied with the service we have provided. We take customer satisfaction seriously and aim to achieve a high level of customer service. I have noted everything you have highlighted in your message and escalated this matter to our Lettings Director who will address the points that you have raised with our Ruislip lettings office. Kind regards, Jo Ryan
★★★★★ 5/5
GoogleI would rate our experience 10 out of 10.
Thanks to Gibbs Gillespie!!!
We were in a very complicated situation with regard to the title of the …
Hemant · 20 March 2024
Agent replied · 24 February 2024
Dear Hemant Verma
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
GoogleOverall an excellent agency with experienced and professional colleagues. Special kudos to the move manager, Luca, he was highly proactive and tenacious, ensuring a positive outcome despite complex and challenging market conditions.
Anonymous · 22 December 2023
Agent replied · 19 June 2024
Dear Scott
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLuca managed our sales process and was absolutely fantastic. Always reachable and he worked tirelessly to get the sale past the finish line and kept all communications in the chain open and updated. Really impressed with the service provided.
Ben · 29 June 2023
Agent replied · 29 July 2023
Dear Ben Stephens-brown
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat engagement from the entire Gibbs Gillespie Ruislip based sales team on a recent house purchase, with a very speedy purchase and all in all very helpful!
Sam, Luca and Lauren have all been great and I would highly recommend!
Ben · 30 May 2023
Agent replied · 29 July 2023
Dear Ben Mansfield
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI was very impressed with the service provided by Luca regarding the sale of my late-mother's home. I was provided with regular timely updates on progress, even when there was no progress, so never felt the need to chase anything up.
Steve · 30 April 2023
Agent replied · 29 July 2023
Dear Steve
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe staff at Gibbs Gillespie are always extremely helpful and friendly especially Jenna Durand at the Ruislip branch. She is always polite and professional and extremely helpful during my property search. Gibbs are a great company to work with and the Sales Team are not pushy like some agents.
Mitesh · 30 July 2017
★★★★★ 5/5
GoogleOverall an excellent agency with experienced and professional colleagues. Special kudos to the move manager, Luca, he was highly proactive and tenacious, ensuring a positive outcome despite complex and challenging market conditions.
Scott · 30 November 2023
Agent replied · 30 December 2023
Dear Scott
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI found the process of selling my property through Gibbs very simple and stress free they were always quick to respond to any of the issues that came up which made for a satisfactory outcome for all parties involved.
Chris · 30 May 2023
Agent replied · 29 July 2023
Dear Chris
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GooglePurchase of maisonette all plain sailing with the help of Luca. All done in 7/8 weeks with no hiccups. Very happy. Moved brother in today. Well happy. Thank you Gibbs Gillespie
Shirley · 30 November 2023
Agent replied · 30 December 2023
Dear Shirley West
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI'm a first time property buyer and Gibbs Gillespie supported me throughout the whole process. The team kept me updated at each milestone and helped me with all the questions that I had. Thank you team!
Anelda · 23 July 2023
Agent replied · 29 July 2023
Dear Anelda Knoesen
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleReally friendly, helpful Estate agents, Stephen found us a buyer after just one weekend then Luca’s communication was so prompt and thorough. I would definitely recommend Gibbs Gillespie to sell a property through as the whole process was easy and stress free.
Joann · 11 January 2023
Agent replied
Dear Joann
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI recently bought a property through the Gibbs Gillespie Ruislip Office and the experience was excellent through the professional and prompt service provided by Gavin Dalton and Luca Beltrami
Hasina · 23 December 2023
Agent replied · 30 December 2023
Dear Hasina Shah
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe bought our home from Gibbs Gillespie Ruislip sales and the team were amazing. Our purchase was managed by Luca and he was very attentive to the process and any questions and queries we had.
Prateen · 22 July 2023
Agent replied · 29 July 2023
Dear Prateen Patel
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHad a good experience with Gibbs and the associates, even though I didn’t buy with them. Jenna and Lucy were really helpful arranging viewings and Accomodating my last minute viewing requests. They both have good sense of customer handling and satisfying customer needs.
Pradeep · 9 February 2019
★★★★★ 5/5
GoogleWe recently bought our family home from Gibbs in Ruislip, first contact there was Ian Galloway, who was friendly who responded to our query about the property from start to finish. The service has been outstanding. Thank you. Merry Christmas to you all.PositiveResponsiveness, Quality, Professionalism
Sbk · 20 June 2022
Agent replied · 19 June 2024
Hi Sbk Gsas, thank you for your kind comments about your colleague! We're happy to have helped you find your family home and if you ever need anything else from us, please feel free to give us a call or stop by! Have a lovely Christmas, Gibbs Gillespie, Ruislip
★★★★★ 5/5
GoogleGibbs Gillespie provide a very friendly and professional service. Their marketing is spot on with high quality pictures, great content and complete floorplans everything is thoroughly thought out. We've been dealing with Jenna who is very understanding of our requirements. She is responsive with emails and telephone calls which is exactly what a buyer needs. I would highly recommend Gibbs Gillespie.
Asif · 9 February 2017
Agent replied
Dear Asif - Thank you for your review and for choosing Gibbs Gillespie in Ruislip. We' re pleased to hear that you were happy with our service and wish you the very best of luck in your new home. Kind regards, Paul Gillespie
★★★★★ 5/5
GoogleFrom start to finish I have had a wonderful experience with this company. Jenna was amazing with the whole selection process and she assisted me throughout in a completely effortless fashion. I am delighted with my home and couldnt recommend this company any more.
Leo · 9 February 2018
★★★★★ 1/5
GoogleCouldn’t understand the lady on the phone straight away and then when asking to repeat she became rude and hang up on me. Incompetent and immature, don’t call people if you can’t communicate respectfully.
Kim-Victoria · 30 May 2023
Agent replied · 29 July 2023
Dear Kim-victoria,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleGrant Pettersson has been an absolute pleasure to deal with. He has been professional & proactive in his marketing approach and has kept us informed reguarly with updates. Grant is head & shoulders above the rest and we would highly recommend him.
Michael · 30 July 2018
★★★★★ 5/5
GoogleWe finally found our first home after searching with various agents. Gibbs Gillespie provided us with a great service. Jenna was personable and more than happy to help, particularly given how much info there was to digest. Would recommend.
Grace · 9 February 2020
★★★★★ 5/5
GoogleThe Sales team at Ruislip really helped with the purchase of our new hoome. They were efficient, professional and responsive. Gave sound advice and consistently acted as a go between with solicitors and buyers. Each visit was agreed and planned in accordance with COVID and social distancing.
Very happy, would recommend.
Lisa · 16 March 2021
Agent replied
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
