Every review we hold for the Ruislip office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have been meaning to leave this review since we sold with this branch of Gibbs in September so apologies to them for the lateness of this! We worked specifically with Sam and Sinead to sell our property and could not have been more impressed or pleased with the service we received. Right from the start, they were professional, helpful and friendly. At every stage of the process they worked hard to keep us informed and reassured which was always very much appreciated!
We could not recommend this branch more to anyone looking to buy or sell in the area! Thanks again to Sam, Sinead and the rest of the team for their hard work.
Adam · 24 February 2021
Agent replied
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleElaine was a fabulous sales progressor. We wouldn't have moved to exchange so quickly without her. Very responsive and kept us informed throughout.PositiveResponsiveness, Professionalism
Avneet · 20 June 2022
Agent replied · 19 June 2024
Hi Avneet Chana, we are very happy to have provided you with such a positive experience! Have a lovely Christmas! - Gibbs Gillespie, Ruislip
★★★★★ 5/5
GoogleGibbs Gillespie and having Luca overseeing our property purchase has been very reassuring. The process has been made as easy as possible and when the property chain became challenging nearing exchange Luca played a valuable part in seeking a solution, to ensure the purchase/sale of our property finally completed. Without Luca's input the chain would have collapsed. Many thanks for all your help and support.
Jacqui · 10 February 2023
Agent replied
Dear Jacqui
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGibbs Gillespie in Ruislip were fantastic in the purchase of our first property.
We dealt predominantly with Lee Betterton who was always very friendly, really quick to answer my questions and made sure things kept moving. Even when nothing needed to be actioned he made sure that both solicitors had received the necessary information which really took some of the stress off us!
Thank you so much for all your hard work!
Michelle · 10 February 2013
★★★★★ 5/5
GoogleI have spoken to Elaine Lawrence on many occasions and she has been so helpful with her wealth of knowledge.
Thanks so much Elaine.
Paul · 12 March 2022
Agent replied
Dear Paul Rigden,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GooglePurchased a property through Gibbs Ruislip and mainly dealt with Jenna, who is very friendly and approachable. She was always quick to respond and follow up on queries. It was a quick sale which ran relatively smoothly.
Stefanie · 9 February 2018
Agent replied
Dear Stefanie - Thank you for taking the time to review Gibbs Gillespie Ruislip estate agents. We're pleased to hear that you were happy with our service and appreciate you sharing your feedback. Kind regards, Paul Gillespie
★★★★★ 5/5
GoogleGibbs Gillespie gave us a thoroughly efficient and friendly service. A suitable buyer was obtained from the first batch of viewers and the sale progressed smoothly, with us receiving regular updates on the situation. All in all we are very happy with the service and would recommend Gibbs Gillespie to anyone in the Ruislip area who wish to sell or buy.
Neil · 30 April 2023
Agent replied · 29 July 2023
Dear Neil
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe had a viewing with George at Wentworth Drive today. His professionalism has left a good impression to us. Good work, keep it going.
Tsz · 20 March 2025
Agent replied · 27 August 2024
Dear Tsz Kit Cheung
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRecently purchased a property from Gibbs.G (Ruislip), both Ryan and Katie were amazing throughout. Kept the process short and simple and were quick to respond to all of my questions . Highly recommend this agency for first time buyers like myself. I have had a great experience during the early stages of the purchase and encourage other to visit the branch in Ruislip. KB
Kunaal · 9 February 2020
★★★★★ 5/5
GoogleWe sold our property with Gibbs in Ruislip August 2018.
Sam Robbins and the team were faultless. We were given an exemplary honest, friendly and professional service.
Nothing was made over complicated and the responses were prompt and informative. My wife and I are really grateful for the service we received, the expert management of our sale truly achieved a stress free, successful move.
100% recommended.
Oliver · 9 February 2019
★★★★★ 5/5
GoogleAlthough we eventually found out of the area, special thanks to Jenna for helping us with our search. Jenna is very friendly and always called us when new properties came on to the market.
Rachel · 9 February 2018
Agent replied
Dear Rachel - Thank you for taking the time to review Gibbs Gillespie Ruislip estate agents. We're pleased to hear that you were happy with our service and appreciate you sharing your feedback. Kind regards, Paul Gillespie
★★★★★ 1/5
GoogleBe warned if you are a landlord thinking of going with Gibbs Gillespie they will charge you THE SAME FEE as their one off fee to search for the client and create a contract etc in the subsequent year, I only intended on renting out for a year so didn't read the renewal terms in detail.
If you shop around you will find much cheaper rates and ones that don't rip you off the year after
Separate from that the ground staff are nice and professional and do their jobs well, its the greedy ones at the top that have unfair charges so I hope this warning will save a few landlords in advance. Other letting agents charge much less in Ruislip when you negotiate
Angie · 9 February 2019
Agent replied
Dear Angie,
When you instructed us to let your property, you opted for an ongoing Rent Collection Service where Gibbs Gillespie collect the rent each month on your behalf and liaise with the tenant if there are any issues. This also allows us to charge you on a monthly/pro-rata basis so that you can avoid upfront costs.
Gibbs Gillespie pride ourselves on being a transparent agent. All of our fees and charges, including the payment terms for renewals and extensions, are stated on page 1 of our Terms & Condition of Business (not hidden in small print).
We have charged you for a new tenancy agreement at the point of renewal; this has been put in not only to protect you as a landlord, but also to facilitate the rent increase that we negotiated for you. The annual increase in rent secured is three times that of the cost of the agreement (more if you consider the cost of the agreement would be tax deductible).
We certainly don’t profess to be the cheapest agent around, and in this instance we have merely honoured the terms of the contract that was agreed which you signed.
I hope this clarifies the matter.
Kind regards,
Nick Edwards
Group Lettings Manager
★★★★★ 1/5
GoogleGibbs Lettings Ruislip branch appear to be very professional and courteous in the way that they run their business, but as a landlord who is being squeezed by the government they appear to lack the basics of what it takes to build long term relationships with their customer (eg the Landlords). They try to lock tenant and landlords with extremely high yearly renewal fees for doing ZERO work. Their inflexibility in understanding the changing letting landscape shows they’re just interested in flogging whatever exorbitant fees they can for the now.
Suresh · 9 February 2019
Agent replied
Dear Suresh,
Our fees, charges and terms of payment are clearly detailed at the start of the tenancy (on p1 of our Landlord Terms of Business, not hidden in small print), with clear statements that the fees are due for all subsequent renewals and extensions.
Unfortunately Landlords are being squeezed at the moment, as are Lettings Agents. Each year we are required to deal with further pieces of legislation, which creates additional work, however we have left our landlord’s commission fees the same. The Tenancy Agreement provided at renewal, which is regularly updated, ensures our landlords are fully compliant and adequately protected.
It is your expectation as a client that Gibbs Gillespie honour our commitments to you; we simply ask that our Landlord clients honour their contractual commitments to us in return. We are sorry that you feel the charges are unreasonable but, these were the charges you agreed to when we found a tenant for your property.
We also offered you an alternative commission structure which you accepted and this resulted in you continuing with the tenant, and the tenant being able to remain in the property avoiding any possible void period.
I hope this clarifies the matter.
Kind regards,
Nicholas Edwards
★★★★★ 5/5
GoogleVery professional and efficient service. Thanks to Matt, Luca and team 👍 …
Sarah · 11 January 2023
Agent replied
Dear Sarah
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe purchased through Gibbs Gillespie and they have been fantastic. A house purchase interrupted by lockdown is never straightforward to navigate but Ryan, Sam and the team were all excellent. They were always helpful and calm throughout the process. We would not hesitate to recommend them. Thank you Gibbs Gillespie for helping us to get our family home.PositiveResponsiveness, Quality, Professionalism
Ritchie · 28 August 2020
★★★★★ 5/5
GoogleAfter being let down by another agent on the high street, we were nervous when putting our house on the market again after such a bad experience. But from the start we had a great service from the whole team at Gibbs Gillespie. They were enthusiastic about our home and the selling process. Jenna helped us in our property search and she really went the extra mile to help us find our dream home. We wouldn't hesitate in recommending them again.
Luke · 9 February 2018
Agent replied
Dear Luke - Thank you for taking the time to review Gibbs Gillespie Ruislip estate agents. We're pleased to hear that you were happy with our service and appreciate you sharing your feedback. Kind regards,
★★★★★ 5/5
GoogleAs a first time buyer Jenna was a great help in my search for a new home. Thank you so much for making the process as smooth and stress free as possible!
Rosie · 9 February 2018
Agent replied
Dear Rosie - Thank you for reviewing our Ruislip Sales office. We are pleased to hear that you were happy with our service throughout the purchase of your first home and wish you the very best of luck. Kind regards, Paul Gillespie
★★★★★ 5/5
GoogleWe had an exceptional experience selling our house with this estate agent. Luca, Gavin, George and Ian plus the rest of the team that won’t fit in the word count were not only friendly but also incredibly efficient and prompt throughout the …
Trea · 20 March 2024
Agent replied · 24 February 2024
Dear Trea Manley
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
GoogleWe placed our property on the market at the beginning of March. The valuation given by Gibbs Gillespie was realistic. It resulted in two firm offers within 3 weeks. We eventually sold elsewhere, with Gibbs Gillespie continuing to manage the sale. The staff were courteous and helpful throughout.
Esther · 30 November 2023
Agent replied · 30 December 2023
Dear Esther Senior
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIt is with great pleasure I write this review.
It's no secret that the process of selling and buying a house can be pretty stressful to say the least!! I can honestly say that having decided to go with Gibbs Gillespie in Ruislip to sell our house was the best decision we made. Daniel McGowran helped us to find and advised us on a quality buyer in no time at all, achieving over the price we really wanted!
We were then assigned to Dom for the smooth process of the final selling to exchange of contracts etc. Again, the service has been incredible and a direct contrast to the estate agents of the people we were buying from (they have been rubbish!!).
If Dom at Gibbs Gillespie said he was going to get back to you in five minutes with an answer, he did! If we had any concerns or questions he couldn't answer right there and then, he would get you an answer right away and contact you!....gold dust as far as we were concerned as my wife and I both work weird and wonderful hours and we can be hard to get hold of at times.
I Highly recommend these guys if you are planning on selling your home - thank you for all of your help.
Adam and Lianne Heppenstall
Adam · 9 February 2017
Agent replied
Dear Adam - Thank you for your review and for choosing Gibbs Gillespie. We are pleased to hear that you were happy with the service you received from our Ruislip sales office. It's always a pleasure to receive positive feedback about our staff who work hard to ensure we achieve the best outcomes for our clients. We wish you the very best of luck in your new home. Kind regards, Paul Gillespie
★★★★★ 5/5
GoogleSam and Luca did an amazing job assisting me with the purchase of my new property. They took away a lot of the stress and hassle of dealing with the solicitors and ensured that the transaction went as smoothly as possible.
Kean · 20 March 2024
Agent replied · 21 March 2024
Dear Kean Dell
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleElaine has been so helpful and supportive with the sale of my Mum and Dad's house.
Lindsey · 16 April 2022
Agent replied
Lindsey Sutch, thanks for your praise and kind comments about our colleague, Elaine! Have a lovely day! - Gibbs Gillespie, Ruislip
★★★★★ 5/5
GoogleWe’ve had the most fantastic experience working with Luca on our house purchase. I’ve never had to chase he’s constantly been on the ball and a complete pleasure to work with - very friendly and approachable. Moving can be very stressful and he’s helped this process to be very smooth and I can’t recommend him enough!
Danielle · 26 February 2023
Agent replied
Dear Danielle
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleFrom start to finish Gibbs Gillespie Ruislip have been fantastic. At no point was anything an inconvenience, they were on the ball and incredibly helpful when it came to prompting and poking the other parties which at times were moving slowly. Matthew and Luca in particular were incredible throughout, an otherwise stressful process was made manageable.
Derek · 19 February 2023
Agent replied
Dear Derek
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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