Gibbs Gillespie Ruislip reviews

★★★★★ 5/5

Google

My partner and I had an excellent experience working directly with Matthew Barseghian. From the very beginning, he provided us with the right attention and help to view the property (we now own). He also kept us updated throughout the purchasing process and remained in close contact for all to run smoothly. We cannot thank him enough for the service, dedication and honesty. Also, for helping us find our new home! Would definitely recommend Matthew to anyone looking for a new property in the areas this branch covers.

Rianna · 24 March 2021

★★★★★ 5/5

Google

Luca and the team help me navigate my purchase. Even though it was a lengthy process they kept communication going and were always available to discuss next steps.

Jo · 12 August 2023

★★★★★ 5/5

Google

Luca was excellent when progressing our recent purchase. He was very patient and ensured we recieved regular communications to keep us updated. He has also been very helpful with all queries we've had since completing.

Carolyn · 11 January 2023

★★★★★ 5/5

Google

A huge thank you to the whole Gibbs team for making our house purchase so easy. A special thanks to Elaine Lawrence who was AMAZING throughout the process in keeping us informed with progress, chasing down parties and making the purchase happen in time. Much appreciated!

Sarika · 24 July 2021

★★★★★ 5/5

Google

Everyone at Gibbs Gillespie in Ruislip has been very professional and provided great support throughout the process of the sale of my mother's house. I would recommend them without hesitation.

Paul · 30 May 2023

★★★★★ 5/5

Google

A DREAM. Thank you so much to Sinead at Gibbs Gilesby in Ruislip, you were honestly amazing. The customer service was outstanding, my emails were always replied quickly and in good time. As I was buying my first home with my boyfriend I was so nervous about the process and not knowing what I had to do, Sinead broke everything down for me and went above and beyond. I really appreciate her help more than you can imagine, she was just brilliant and couldn’t ask for anyone better than Sinead as our estate agent. Thank you Sinead!

Sasha · 9 January 2021

★★★★★ 5/5

Google

A very professional team and it was absolute pleasure to work the the team and especially Luca, who was very helpful throughout the process

Amit · 31 October 2023

★★★★★ 5/5

Google

Elaine has been incredible in communication and really great to talk to. Nothing was to much trouble gave constant updates and just seems extremely genuine. Would 100% recommend Elaine as she seems great. Well done and keep up your great work.

Kamil · 12 March 2022

★★★★★ 5/5

Google

Despite purchasing a home being an incredibly long, drawn out, expensive and stressful process, Ian Galloway and Luca Beltrami at Gibbs Gillespie were a pleasure to work with and pragmatic in working through any problems. Thoroughly professional service and would highly recommend!

Andrew · 20 March 2025

★★★★★ 1/5

Google

Avoid - Ombudsman case won plus award for very poor service. Property Ombudsman (Case 21361) 3 of 5 complaints upheld, plus concern expressed regarding practice for a fourth complaint and compensation awarded accordingly. The following quotes are the findings of the Ombudsman. 1. Market Appraisal: "I do not consider that the approach taken here by GG to establish an appropriate asking price provides a sufficient explanation for the sum they initially recommended of £780,000 and then subsequently marketed at £750,000. They have not therefore met the requirements of Paragraph 4a of the Code as they should have conducted research into other sold properties nearer to the Property’s specifications"; 2. Viewings and Feedback: "Whilst there are a record of some of the feedback being conveyed by email, the majority appeared to be conveyed by telephone. There is no record of this within GG’s file and so there is insufficient evidence to support their claim that all feedback conveyed via this method was initiated by them. As such, I will support this complaint to that extent and make an award of compensation" In fact it mostly relied upon us to continually chasing for feedback and; 3. Offers "GG’s communication was somewhat lacking here and they could have been more proactive in terms of explaining the circumstances of the buyer sooner. This would have allowed the Complainants to be in receipt of all facts. GG should have also, in my view, provided an update (even if to just say they had not heard anything further) when the Complainants were expecting to receive this and responded sooner than they did to the update request from the Complainant. I recognise therefore that some aggravation has been caused here which merits an award"; 4. Security of Keys - not sufficient evidence for judgement, however when viewing the CCTV footage the ombudsman wrote: “I note the evidence of the video recording and can of course recognise your concern.” We wouldn't give one star but unfortunately a review with no stars is not possible.

Eithne · 12 August 2020

★★★★★ 5/5

Google

Sinead has been an absolute credit to Gibbs Ruislip. All throughout the process of trying to find a house, she has gone above and beyond what is normally required to inform us of any new properties on the market. Most of all, she is very open and honest, which is very hard to find these days. It just helped us to know where we stood when making offers etc. Thank you Sinead for all your help. I hope Sam knows how lucky he is to have you as part of the team! :)

Chris · 12 August 2020

★★★★★ 5/5

Google

Stephen, Luca and the team have been brilliant. They have been very patient with us and have been very supportive with the sale of our property. Cheers!

Andrew · 29 June 2023

★★★★★ 3/5

Google

This sale was akin to a visit to the dentist. It went on for months and months and felt like it. We used the recommended solicitors, Simply Legal who were absolutely useless. Getting responses from them was an absolute joke. Automatic responses say don't, re- Email or call as this slows things down. They were outrageous. I have nothing nice to say about them. But so far as I'm concerned, AVOID! at all costs. Eventually Luca started, and although he had similar problems getting responses from them, we did eventually sell. We're glad he got onto the case and moved things alon a little quicker than before.

Mark · 11 January 2023

★★★★★ 5/5

Google

We have had excellent service throughout the selling process of our house. From the process of the Open Day until the completion of the sale they have worked tirelessly to ensure the sale was completed. A big thank you to Sam, Sinead and the team for their hard work. Mr and Mrs Fleming

Pat · 9 February 2017

★★★★★ 5/5

Google

Sam and the team were both very friendly and helpful in the process of us buying our first home; Sam has been fantastic at keeping us up to date with everything. We feel that they did everything they could to make the process as straightforward and easy as possible for us. Thanks!

Samantha · 9 February 2018

★★★★★ 5/5

Google

Alex, supported us though the final stages of house sale, keeping us informed at all times, being proactive, always returning calls and offering genuine care and compassion through a very stressful process.

Garry · 20 June 2025

★★★★★ 5/5

Google

I wanted to leave a review to say how delighted I was with the service I received from Gibbs Gillespie. In these difficult times, the team at the Ruislip branch, in particular, Matt, Elaine and Luca, all went above and beyond to ensure my sale went through as seamlessly as possible. This was despite some last minute games from my buyer! They kept it all on track and we completed successfully, I am truly greatful for their tenacity and persistance. Thank you, Mark.

Mark · 12 December 2022

★★★★★ 5/5

Google

Thank you to Ian Galloway at Gibbs Gillespie. He really helped with our viewings and taking the time to answer our numerous questions. Ian kept in touch via email and text to give us regular updates.

Ali · 15 June 2022

★★★★★ 5/5

Google

George was very polite and helfpul. Would recommend highly when property searching.

Edwin · 20 April 2024

★★★★★ 5/5

Google

Lucas was professional through our purchase. Replied quickly to any questions. Which made the whole process go a lot quicker and smother than it otherwise would have. Would recommend.

Colleen · 19 February 2023

★★★★★ 5/5

Google

Would recommend Gibbs Gillespie. Special thanks to Sinead and Luca who were always very friendly, efficient and helpful. They are both a credit to the company

Holly · 30 April 2023

★★★★★ 5/5

Google

Luca & the team at Gibbs Gillespie Ruislip were on top of the detail and provided good comms & updates throughout sales process.

Sean · 22 July 2023

★★★★★ 5/5

Google

I would 100% recommend Gibbs Gillespie. They acted professionally, most importantly listened and kept us up to date with progress. They sold our house quickly and found our forever home.

Louise · 20 June 2025

★★★★★ 5/5

Google

Our point of contact was the Sales Manager, Grant Peterson. Grant's vast experience in properties shone throughout our sale and purchase process. Grant was able to guide us through all situations including when our chain was at high risk of breaking. He was able to take charge of the situation, and get us back on track. He was able to answer all questions, no matter the time of day. Grant is the person you want on your team. Highly recommended!! Thanks Grant

Simon · 9 February 2019