Trusted Agent profile

Howkins and Harrison LLP reviews

★★★★★ Excellent

967 reviews across 2 platforms

7-11 Albert Street, Rugby CV21 2RX

Howkins and Harrison LLP's Rugby office at 7-11 Albert Street is rated 4.8 out of 5 across 967 reviews on two platforms, including 217 Google reviews rated 4.7. The 750 Trustpilot count is for the whole business. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Howkins and Harrison LLP won in 2026. Checked 9 October 2026.

Google logo

4.7 / 5

217

Reviews on Google

This office

Trustpilot logo

750

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for Howkins and Harrison LLP. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Rugby office, from every platform, shown as written. First names only.

1/5

Trustpilot

Lost a Genuine Buyer Through Poor Handling

I spotted a property on Leicester Road in Lutterworth that looked perfect for what I was looking for. I had arranged a viewing, but due to heavy rain on the day, I decided to reschedule as I didn’t feel it would be fair on the sellers to show me around the property in such poor weather.

ASH · 23 June 2026

Agent replied · 22 September 2026

We are sorry to hear that you feel disappointed with your experience. We keep detailed records and from these records we could see there have been occasions over the past 12 months where you have not attended viewings which are confirmed by text and/or email. On appointments we wait a respectable amount of time to allow for traffic and unforeseen circumstances and made attempts to contact you but did not receive a reply. It is our responsibility to act in the best interest of our sellers at all times particularly when they invest their time getting their property ‘viewing ready’. Your viewing history was provided to our vendor for them to make an informed decision. On this occasion our vendor decided to decline your viewing. While we appreciate this was not the outcome you were hoping for, we respect and act upon our client's instructions. We wish you every success in finding a suitable property.

5/5

Trustpilot

Lisa - Rugby

A big thank you to Julie at the Rugby Branch, for excellent service and advice with regards the help I needed, should I want to move.

Lisa · 16 September 2026

5/5

Google

Clair and the team worked hard to get our purchase over the line. Throughout the last weeks of our purchase I called to reach Clair most days, at every call she either was there to receive it or called back within an hour. As solicitors were being slow and causing delays, Clair worked hard to push the solicitors in the chain and communicated between the sellers and us to keep us in the loop and aware of what was happening. Our purchase would have taken significantly longer if it wasn't for Clair consistently requesting updates from the solicitors! I felt supported and the frequent contact from Howkins and Harrison was reassuring and helpful.

Amanda · 21 February 2024

Agent replied · 20 June 2024

Thank you so much for this glowing review Amanda!

5/5

Trustpilot

Excellent letting agents

I have rented through Howkins and Harrison for almost two years. From start to finish their staff have been fabulous! Everything was dealt with quickly and efficiently and nothing was ever too much trouble. The letting agent, Lisa Swinnerton, always went above and beyond to make sure my first renting experience in over twenty years wasn’t too scary and I can’t thank her enough. I hope not to need to rent again in the future but, should I need to, I would definitely return to this agents.

Anonymousforall · 20 February 2024

Agent replied · 13 June 2024

Thank you very much for this kind review!

5/5

Google

Alison from the lettings team in Rugby was absolutely fantastic from the start to the end of the process. My property was advertised a couple of days after contacting Howkins, and let within a month. She updated me at every stage, and promptly answered any queries. She also arranged for some repairs to be carried out, and these were completed to a good standard All in all a first class service!

Gavin · 27 July 2024

Agent replied · 26 August 2024

Lovely, thank you!

2/5

Google

I rented a property through H & H. They carried out 'inspections' without prior notice. They entered the property on more than one occasion without permission. One of these 'inspections' they failed to secure the property and i at the time was away with work. My sister happened to drive past and noticed the front door open - and knowing I was away rang me to see if come home early... I hadn't. The staff were unfriendly, unhelpful and when I ended the rental and moved elsewhere they were VERY reluctant to provide me a receipt to prove I'd returned the keys. Stating it 'wasnt normal policy'. Given my negative experiences with them I wanted some proof that the keys had been returned - I don't think that's unreasonable - at least I had closed AND locked the door behind me! Not a company I'd be happy to deal with again. Not a company I'd recommend either.

Helen · 16 November 2025

Agent replied · 26 December 2025

Thank you for your feedback. We’re sorry to hear about your experience and take your concerns seriously. We cannot locate a recent tenancy under your name, so we’d really like to discuss this further to understand what happened and to resolve any issues. Please could you contact our Rugby Lettings Branch Manager, Mark directly on mark.bazeley@howkinsandharrison.co.uk or 01788 5646666 so we can look into this properly? We always aim to ensure our tenants are treated with respect and that our processes meet professional standards.

5/5

Trustpilot

Nadine knight was a godsend throughout

Nadine knight was a godsend throughout. We had a very up and down experience, with no fault of howkins & Harrison. Nadine done everything possible to make the purchase as quick and stress free as possible. Couldn’t thank her enough. Will be requesting Nadine for any sales/purchases In the future, thank you again Nadine.

Georgina · 15 June 2026

Agent replied · 22 September 2026

Thank you!

5/5

Trustpilot

Excellent service from the Ashby Team

Having moved into the area after selling our property in Cheshire in 2021, we were hoping to find a property very quickly as we were cash buyers. We wanted to downsize. But then the property market went ‘crazy’. We basically gave the brief to the Ashby team that we would consider anything! They sent us lots of properties via email - Jackie is very efficient - and we eventually bought a small 2 bed semi detached through the Ashby office. The service they gave us was excellent. Although wanting to downsize we knew the house was too small so we spoke to them and gave them a price we would be willing to pay. Again, so helpful and knowledgeable about the area. Jackie has been marvellous. A mention too for Andrew. He showed us around most of the properties we viewed. He was also very knowledgable about the Ashby area. We have now found a house. Unfortunately it isn’t one of Howkins & Harrison’s properties but we very much appreciate the excellent service we have received from Ashby office. When we come to sell our current house we will definitely have them out to value it.

Gary · 11 January 2024

Agent replied · 13 June 2024

This is lovely, thank you!

5/5

Trustpilot

The only estate agents worth using

The only estate agents I’ve ever had a good experience with. We bought our house with them and they were so good and efficient that we decided to sell our house with them too when we decided to sell. Clair went above and beyond to make sure everything was moving smoothly and that we were happy with everything. She always called us back and kept us up to date. Thoroughly recommend!

Hello · 24 June 2024

Agent replied · 24 August 2024

Thank you!

5/5

Trustpilot

Great Service. Highly Recommended

From my initial contact with Howkins, through to the handover of keys, Lisa has been very helpful and expertly answered all the many questions I put to her. Great company and very pleased with the service I have received from their teams. All the staff I have dealt with have been professional, friendly, helpful, and knowledgeable. Thank you all.

Gillian · 18 December 2025

5/5

Trustpilot

Lisa from Atherstone branch was a great…

Lisa from Atherstone branch was a great help in showing us the property and getting us in as quickly as possible as we wanted to move quickly, she was both personable & professional and has been a great on going support since we moved in!

Matthew · 6 August 2026

Agent replied · 22 September 2026

Thank you!

5/5

Trustpilot

5 Stars

I moved at the beginning of June and I thought it was going to be quite stressful. However, I have to say that Evie in the Northampton Branch was fantastic. There was no hassle, everyone was so easy to talk to, which is what I needed.From start to finish, the level of service was superb. I would highly recommend using Howkins & Harrison to anyone!Thank you for all your help!

Steve · 2 July 2024

Agent replied · 24 August 2024

Thank you!

5/5

Trustpilot

5 Stars for Team Towcester!

We live in an increasingly hostile world where often via social media poor feedback is often sited against service providers and conversely good feedback is sometimes overlooked. I recently had the extremely emotional and costly event (in aborted solicitors fees) where my buyer almost at the time of contractural exchange, opted to purchase another local property. To say I wanted to walk away from the whole Conveyancing process would be an understatement. Howkins and Harrison tried so hard to keep the sale but pragmatically accepted that was not an option. Since then they have worked so hard to vet suitable viewers and provided structured feedback. I am so pleased I decided to continue putting my trust in them. I always knew selling my parents home was going to be one of the hardest things I have ever had to do, but ‘Team Towcester’ have been kind and compassionate from day one. A very special thanks to Martin, Karen and Amy. Thank you from the bottom of my heart for helping me every step of the way - I could not have done it without you.

Sally · 7 December 2023

Agent replied · 13 June 2024

Thank you Sally, for such a warm review. We are so glad that we could help.

5/5

Trustpilot

Very Professional and Incredible Service

We live abroad and just sold my home in Rugby. At the best of times, trying to carry out this sort of transaction from across the world, is difficult to say the least. However, Robert was amazing. Phoning us in Australia very regularly to offer advice and keep us updated with progress. He was incredible. Made the whole thing very, very, easy for us. I am so grateful for all his help.

Josephine · 9 May 2024

Agent replied · 13 June 2024

Thank you!

5/5

Trustpilot

"Professional

"Professional, efficient, and reliable service" As a New Landlady I was concerned about all the new T&C's that came out in May of this year" Lisa Swinnerton from the Atherstone office took all the stress away. I am extremely happy with her service, and the team. Less than a week it took for Lisa to find a tenant. Vetted and handling all the necessary paperwork. The team is proactive, dealing with tenant queries directly, and they always ensure rent is processed instantly. Great peace of mind!"

Tim · 7 July 2026

5/5

Trustpilot

A very smooth and efficient service…

A very smooth and efficient service from start to finish. Becky from the Lutterworth Branch was excellent throughout ALWAYS returning calls and keeping me updated. With her positive approach and sunny personality she kept everyone calm and was very professional but with a personal touch. Thanks Becky it was stressful as always, but Becky made sure things ran smoothly. Deborah

Deborah · 11 November 2024

Agent replied · 24 December 2024

Thank you!

5/5

Google

After spending months trying to rent apartment in Rugby I contacted Howkins and Harrison and spoke to Jane. She was amazing from start to finish. These agents really look after you and you don’t feel like you’re competing with 50 other people. Jane showed me apartment, which I loved and within a week everything was sorted and i moved in. I cannot recommend these agents highly enough. Thank you so much Jane.

Sharan · 21 April 2024

Agent replied · 20 June 2024

Thank you Sharan!

5/5

Trustpilot

First time landlords

We tried originally to sell our house but the market isn't great so decided to rent. Mark Glenn at the Northampton office sorted everything out & we had a tenant lined up within a couple of days at the full asking price. He explained the whole process to us being first time landlords & showed us what we needed to do & all the costs involved. We felt fully supported throughout the whole process & Mark made it all completely painless & we look forward to working with Howkins going forward.

Richard · 20 October 2023

Agent replied · 13 June 2024

Thank you so much for leaving us a great review. We are so glad our Northampton team could help.

5/5

Trustpilot

10/10 for Nikki from the Atherstone Branch

It's coming up to 2 years off renting a property with Howkins & Harrison, i can honestly say what a great company and it's definitely down to the staff/agent's especially Nikki what a top guy he is very friendly polite and respectful , Nikki has been over to view the property a fair few times he always makes the visit's comfortable and any issue's within the property itself he has always seen to it straight away , couldn't thank you enough Nikki 10/10 from me .

Farheen · 13 October 2023

Agent replied · 13 June 2024

Thank you so much for your kind review. We really appreciate it and are so glad our team is able to help.

5/5

Trustpilot

Towcester Office…

Karen from the Towcester office has been a terrific help to me in our house purchase. Nothing was too much and I’m sure I was very demanding. I hadn’t realised just how much she did! It’s not just about buying a house that’s for sure, she was with me every step of the way!! Thank you Karen for all your help!

Martine · 9 October 2024

Agent replied · 24 December 2024

Thank you!

4/5

Trustpilot

I thank you Howkins & Harrison for…

I thank you Howkins & Harrison for continuous support and help whenever we needed. Alex is always cooperative person. He is always there whenever we ask for any help. He can support in any issues and replies even 100 times. Howkins & Harrison is always trustworthy and very quick in solving any of the issues. Their service is the best!Thank you so much Howkins & Harrison

Ashish · 19 July 2024

Agent replied · 24 August 2024

Thank you!

5/5

Trustpilot

Helpful and professional

Friendly, welcoming and well informed team. Nicky has been so helpful and professional.

Suzanne · 12 March 2026

Agent replied · 31 May 2026

Thank you!

5/5

Trustpilot

First time rental experience

Being new to the rental market I was a little apprehensive about the procedures involved but Lisa Swinnerton the Atherstone branch manager couldn’t have been more helpful. Lisa was prompt,curtious and friendly at our first meeting to view the property and has subsequently been at the end of a call,text or email to answer any questions I’ve had. The dealings with Howkins & Harrison and in particular Lisa Swinnerton have been excellent and long may it continue. Would thoroughly recommend this letting agent.

Paul · 31 August 2023

Agent replied · 13 June 2024

Thank you for leaving us a kind review, Paul. We are really glad that our team was able to help you.

5/5

Trustpilot

Lutterworth Team - 10/10

We instructed H&H Lutterworth branch for the sale of our home in a very difficult time in the market. There where a series of complications but Ali and the team managed to get the job done with complete professionalism and always a smile on the face.From start to finish, photos, viewings to sale we where always impressed with all of the services, at a competitive price.We where always kept in the loop with frequent updates via calls and emails. The team even contacted us out of their working hours late at night with news on the sale. We wouldn't hesitate to recommend them to anyone looking to sell their property! 5*!

Claypole · 11 August 2023

Agent replied · 13 June 2024

Thank you for leaving us a lovely review. We are glad we could help.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Howkins and Harrison LLP's Google reviews

Questions about Howkins and Harrison LLP

How many reviews does Howkins and Harrison LLP have?

Howkins and Harrison LLP's Rugby office has 967 reviews across two platforms: 217 on Google, 750 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Howkins and Harrison LLP's rating?

Howkins and Harrison LLP is rated 4.8 out of 5 across all 967 reviews, and 4.7 out of 5 on Google from 217 reviews, checked 9 October 2026.

Has Howkins and Harrison LLP won any awards?

Yes. In The Trusted Agent 2026 awards: Howkins and Harrison LLP, Rugby won Trusted Agent; Howkins and Harrison LLP, Towcester won Gold; Howkins and Harrison LLP, Atherstone won Trusted Agent.

Where is Howkins and Harrison LLP's Rugby office?

Howkins and Harrison LLP, 7-11 Albert Street, Rugby CV21 2RX.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.