Every review we hold for the Rugby office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOutstanding
Outstanding. Genuinely experts in the local area for knowledge and advice. We achieved the best outcome in a difficult market, supported by great marketing. I especially appreciate the way Maddie and her colleagues took the time to understand my property and area benefits in order to maximise any inquiries. And our experience of the sales process following sale was excellent.
Steve · 18 August 2026
Agent replied · 22 September 2026
Thank you!
★★★★★ 5/5
TrustpilotI would highly recommend
I would highly recommend. Matt and the team at the Ashby de la Zouch Branch were a pleasure to deal with. Thank you Matt for your professionalism, patience, help and support throughout the process.
Dan · 9 March 2026
Agent replied · 31 May 2026
Thank you!
★★★★★ 5/5
TrustpilotExcellent support with a smile …
Our rental property has been overseen by Howkins & Harrison for many years and we have always had outstanding service and support by Lisa Swinnerton. She takes the hassle out of looking after our property and is always there to help if we need help & advice. On the few occasions over the years that we have had tenants move on then Lisa and her team quickly finds us new and good tenants. The checking of the tenants and care of our property gives us great confidence.
Tony · 21 October 2024
Agent replied · 24 December 2024
Thank you!
★★★★★ 5/5
TrustpilotAbove and beyond service! Atherstone branch
Nadine and Linda were absolutely fantastic throughout the entire process of securing our dream home. Their professionalism, dedication, and constant support. They were always available to answer questions, kept us informed every step of the way, and truly went above and beyond to make everything happen. We’re incredibly grateful for their hard work, patience, and commitment!
Olivia · 13 May 2026
★★★★★ 5/5
TrustpilotMassive Thank You
Massive thank you to all the residential sales staff at the Rugby H&H branch. They smoothly guided me through the sales process from start to finish, and managed the (unconventional) buyer. Julie was always swift to reply to communications and gave helpful practical advice when requested. Everyone was polite and professional. Smart, polished, charming without being too smooth for comfort.
Ian · 3 April 2026
★★★★★ 5/5
TrustpilotRepeatedly deliver an excellent experience
I've used Howkins and Harrison 3 times now, twice when purchasing and once when selling. Throughout all of those transactions, David and Jamie in Northampton have been completely fair and proactive in chasing things up. None of them at the branch exhibit any of the stereotypical estate agent vibes, which is what made me go with them above all else when selling. I had a few agents to value and one of them tried to push me into signing with pretty underhand tactics. Jamie just came for a chat, explained how he would do things and was upfront with what was good and bad about the house, and anything that could cheap and easily be remedied. Throughout the selling process, my buyers have had some things they wanted changing, or the agreed price altering - Jamie and David were brilliant at being fair and sitting in the middle, ensuring it was as fair as possible on both sides. Most people you talk to (including me with most other agents!) come out of the house purchase/sale process feeling like the estate agents have done very little for their comission, but with Howkins and Harrison I always feel they have earned it, and the deal wouldn't have happened anywhere near as easily without them. Would thoroughly recommend and will be using them again the next time I come to sell.
Kai · 25 August 2024
Agent replied · 23 October 2024
This is brilliant to hear, thank you!
★★★★★ 5/5
TrustpilotGreat service
We met Lisa Swinnerton from the Atherstone branch after seeking a new letting agent following a bad experience with another company. She has been amazing since the start. Lisa is efficient and just a few days after the property was advertised she had viewings and she put forward several prospective tenants. Once we had made our decision she has ensured all checks complete, tenancy agreement signed, inventory complete and a move in date sorted.Lisa has kept us up to date the entire process and I feel so happy that she and the team at Howkins and Harrison are managing the letting of my property.
Kirsty · 19 August 2024
Agent replied · 23 October 2024
Thank you!
★★★★★ 5/5
TrustpilotI have worked with H&H Northampton for…
I have worked with H&H Northampton for 12 months and have been very happy with the services. Especially, Kelly has been absolutely phenomenal; Very prompt with emails, addressing comcerns and questions and very professional and polite.
Saleha · 8 September 2026
★★★★★ 1/5
GoogleAbsolutely disgraceful. Easily the worst estate agent I have ever encountered.
Once they have you locked in as a tenant, they become completely unreachable. Calls ignored. Emails ignored. Messages ignored. It’s like dealing with a brick wall, except a brick wall is more responsive.
The Rugby lettings team is beyond incompetent. I have been chasing serious issues for nearly a month. Every single time I’m fobbed off with “leave it with us,” followed by total silence. No updates. No action. No professionalism.
They are quick to take rent but utterly useless when it comes to doing their actual job. You are left stressed, frustrated, and wasting your time constantly chasing people who clearly do not care.
This agency treats tenants with complete disregard. If you value communication, accountability, or basic human decency, stay well away.
Ramin · 16 February 2026
Agent replied · 16 April 2026
We’re very sorry to read your feedback and to hear about your experience. This is not the level of service we aim to provide, and we understand how frustrating a lack of communication can be.
We would like the opportunity to look into this matter properly and ensure any outstanding issues are addressed. Please contact us at marketing@howkinsandharrison.co.uk with further details so we can investigate and respond as a priority.
★★★★★ 5/5
TrustpilotWe’ve been with Howkins and Harrison…
We’ve been with Howkins and Harrison now for over 3 years and we do owe a lot to them in finding the perfect house to rent. At a time of desperate need during COVID they found us a house which to this day has been so far the best we’ve lived in. Any problems or issues with the house are never a trouble or problem, at times I feel a bit of a pain as 1 thing goes in the house and other problems seem to follow but they are quick to reply and get on top of whatever that problem is. A special shout out to Nicole Ashenden from the Daventry Lettings Team for her prompt, kind replies. All those who work in the Daventry office are there to help you by always being at the end of an email or phone call.
Hollie · 6 August 2024
Agent replied · 24 August 2024
Thank you!
★★★★★ 5/5
GoogleI placed our property on the market with Howkins following a very efficient initial enquiry and subsequent marketing strategy.
The property was SSTC within 48 hours and the process was seamless
Our property was then part of the probate process which once achieved was where Claire and the team shone, we had problems with communication with the buyers solicitor but Claire was totally vigilant keeping the process moving daily updating us until we reached exchange and completion. The sales team were exceptional their internal communication strategy allowed any of the team to be in a position to respond and support I would highly recommend Claire and the sales team and can’t thank them enough.
Jacky · 27 July 2024
Agent replied · 26 August 2024
This is lovely to hear, thank you!
★★★★★ 5/5
GoogleI recently purchased a property in Rugby and Howkins and Harrisons were the agents who dealt with the sale. Claire Parkes (Senior Residential Sales Negotiator) was our case owner and she was very helpful, knowledgable about the process and was very prompt to convey any questions which i have to the Seller or their Solicitors. She made the entire process hassle free and if you are looking to buy a property in the Rugby area, please look no further and apporach Howkins and Harrisons.
Venkatesh · 27 July 2024
Agent replied · 26 August 2024
Thank you!
★★★★★ 5/5
TrustpilotAlex Eldred from Northampton…
Dealt with Alex Eldred from Northampton today and have to say it was refreshing. Alex listened to the issues and dealt with them quickly and appropriately. He took everyone into account making decisions and respected frustrations that had arisen for previous events outside his control. He took a round quickly to prevent any escalation and further problems arising and I can only say good things. Thank you Alex, it's been a pleasure.
Stewart · 14 November 2024
Agent replied · 24 December 2024
Thank you!
★★★★★ 5/5
TrustpilotExcellent Service from your Daventry Office
I had no hesitation for the second time engaging the very professional and excellent letting sevice offered by the Daventry Office. Sarah and Nicole were first class and the advise I received regarding decoration and the colour for new carpets resulted in the Unit being shown at its best. So it came as no suprise that it was let within minutes of being avertised. Excellent advice, Excellent service. Thank youNow that is service, as I have very satisfied tenan
Robin · 23 July 2024
Agent replied · 24 August 2024
Thank you!
★★★★★ 5/5
TrustpilotDrew Stewart - Thank you
Drew Stewart of Northampton did an excellent job of looking at the bigger picture and quickly resolving an internal H&H issue, finding a solution to the main issue and apologising to myself and the previous tenants. I was told that (a team member) tried to get extra rooms painted which i hadn’t requested which caused delays and upset the previous tenant and myself. This should never have happened in the first place, if H&H had been looking after my house properly then the issue wouldn’t have been there in the first place. Thank you Drew for understanding and being professional about this and keeping me updated daily. Nice one, you get 5 Stars. Hope H&H sales team becomes as dynamic as you at selling my property.
Keith · 19 June 2024
Agent replied · 24 August 2024
Thank you!
★★★★★ 5/5
GoogleVery professional, respectful and responsive Agency. Tracie Bloor has been our contact and I have nothing but positive things to say - any issues or requests, we could always count on Tracie’s prompt response and help. She’s always been caring, empathetic and friendly, taking our matters seriously. Lovely person through and through!
Bartek · 12 July 2025
Agent replied · 16 April 2026
Thank you!
★★★★★ 5/5
TrustpilotSo helpful she went above and beyond
I used Howkins & Harrison in Atherstone.Lisa Swinnerton helped me with a house I fell in love with and when I say she went above and beyond I truly mean it. She was so understanding and i really felt like if it was not for her I wouldn’t be lucky enough to be moving into my dream home right now. If I could give ten stars I would thank you Lisa for being patient and understanding just what you want when looking for a place it’s stressful enough.
Mags · 17 June 2024
Agent replied · 24 August 2024
Thank you!
★★★★★ 5/5
TrustpilotClaiming Deposit bk from last property
Drew Stewart at Howkins and Harrison was very helpful and got back ALL of my deposit for me which i was over the moon about! He bent over backwards as a go between me and the landlord to try get me as much deposit bk as he could. He also kept me in the loop from start to finish of how it was progressing. Can't speak highly enough and very grateful for his services
Richie · 9 March 2026
Agent replied · 31 May 2026
Thank you!
★★★★★ 5/5
TrustpilotFrom the very start of our experience…
From the very start of our experience we felt very confident that our house sale was in safe hands . The video and photos were far better than our previous estate agent and they organised 4 viewings on the first day of sale and they sold house on 2nd day. The follow up service answering queries by Andy and Matilda was excellent till the sale was completed.
Customer · 17 December 2025
★★★★★ 5/5
TrustpilotFantastic Service
I'd been looking for a house for a few weeks and found the ideal property being let by Howkins & Harrison. Luckily I managed to get the first viewing with Lisa and immediately knew that it was the one for me. Lisa was brilliant and she pushed through the application in what must have been a record time! By far the most professional and enjoyable experience I've had with an estate agent. Thank you, B.
Brian · 12 August 2024
Agent replied · 24 August 2024
Thank you!
★★★★★ 5/5
TrustpilotLisa Swinnerton at the Atherstone…
Lisa Swinnerton at the Atherstone branch has been amazing! I called up and got an appointment to view the house within 2 days and when showing us around the property she explained everything to us from council tax banding, deposit scheme and move in dates etc. we had a quick response time to emails and questions. When collecting the keys she was so lovely and made us feel confident with H&H.Overall great service and would recommend landlords and customers to trust Lisa with your home/property Thank you Lisa and we are excited for new beginnings in our home Becks and Linz xx
Becky · 10 May 2024
Agent replied · 13 June 2024
Thank you!
★★★★★ 5/5
TrustpilotLovely agents ☺️
Our journey into homeownership was like riding a rollercoaster blindfolded, but thanks to Angela and her team, it was made very straightforward. From the moment we stepped into the lovely little bungalow with Rachel, we knew we were in good hands. They listened, they understood, and they hustled like nobody’s business to get us into our the place we loved. They didn’t just help us buy a house; they paved the way for a future brimming with joy, love, and countless opportunities. This home may not be our forever destination, but it’s a meaningful stepping stone and investment for our children’s future.Thank you, Angela, Rachel and your team at H&H, for helping us get into out first home. 🙏🏼
Dee · 19 April 2024
Agent replied · 13 June 2024
This is brilliant, thank you!
★★★★★ 5/5
GoogleWe recently rented a property from Howkins and Harrison and our letting negotiator Eesha was excellent. She was quick at communicating, very clear in what was requested from us. We also met the rest of the letting team and they are equally very professional. We had one small issue right at the start of our contract. It was dealt with very efficiently. We highly recommend Howkin and Harrison!
Marie · 16 November 2025
★★★★★ 5/5
TrustpilotGreat real estate Agency
Great real estate Agency. I rented flat with Evie. Evie is Senior letting Negotiator. Whole renting proccess gone smoothly and professionally. Evie was very helpfull. She answered kindly and proffessionslly for all my questions. Definely I recomend Howkins & Harrison and Evie as Negotiator to rent property.
Piotr · 7 May 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.