Every review we hold for the Rugby office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSpencer of Horts made the whole house sale run very smooth and just before the lockdown. We had some difficult times a few weeks before the sale and we feel that Spencer really did his job and supported us. If I was to sell my house again or buy I would feel very comfortable with Spencer of Horts helping us to do this. I cant give Spencer any more credit as he has Supported us to get the house that we wanted in a very difficult time and been very realistic with the process with the house sale. He has been calm and reasuring through out the process.. Thanks Spencer...Rich and Kath.
R · 6 July 2020
★★★★★ 5/5
GoogleExcellent service from Horts, Michael was professional, reliable, and always in communication with us and the buyers. Denise was awesome in terms of liaising between us and the buyers and speeding up the process. Would thoroughly recommend.
Sarah · 6 July 2022
Agent replied · 6 July 2023
Thank you for your kind review highlighting the tag-team of Michael and Denise. Really glad to hear about your experience.
★★★★★ 5/5
GoogleDespite the difficulties introduced by covid-19, Horts and Ian Smith were excellent in handling the sale of my property. Always easy to get in touch with, straight to the point and no nonsense - a pleasure to have had you working on the sale!PositiveResponsiveness, Quality, Professionalism, Value
Andy · 27 August 2020
Agent replied · 6 July 2023
Thanks for the kind words Andy. I will ensure Ian knows you have taken the time to comment.
★★★★★ 5/5
GoogleExcellent service from Horts Michael went above and beyond would definitely recommend them
Amy · 28 April 2024
Agent replied · 26 August 2024
Thank you Amy. Glad we helped make things happen for you.
★★★★★ 5/5
GoogleAbsolutely excellent service. Caring, professional, excellent communication. Was the driving force behind pushing the chain through to completion despite terrible solicitors. Proactively kept me in the loop throughout. Highly recommend.
Mirianna · 8 November 2022
Agent replied · 6 July 2023
Thank you for highlighting our proactive sales chasing Marianna. Glad we got there in the end..
★★★★★ 5/5
FacebookMany thanks to the entire team at HORTS who worked seamlessly together to sell my house. They were professional, friendly and honest. Communication was timely, realistic and helpful throughout the campaign. Special thanks to Dorian, Karen, Denise and Philippa whose client was the buyer.
Willy · 5 April 2020
Agent replied · 8 June 2023
Thank you Willy. It was a pleasure to have helped you. Wishing you lots of happiness in your new home. 🏡 😃
★★★★★ 5/5
FacebookCan't recommend Horts enough. Especially Damian Flavell and Denise. They both went out their way to help our sale go as smoothly as possible even when problems kept coming up further down the chain they were always on the ball and kept us updated every day
Louise · 29 March 2019
Agent replied · 8 June 2023
Thank you Louise. :)
★★★★★ 5/5
GoogleI can’t thank the staff at Horts estate agents enough for their professional approach and help from start to finish with selling my property. I live abroad, so every effort was made to keep me informed of progress, both Ian Smith and Denise Webb did everything to get the sale through in time for both myself and my buyer They have excelled themselves, and have stepped beyond their jobs, to actually care about the individuals and their personal situations, Excellent service, Thankyou.
Susie · 6 July 2022
Agent replied · 6 July 2023
Thank you Susie. Ian and Denise do this all the time for their clients. I think getting properties through from sold subject to contract to completion has become tougher than ever and takes longer than it ever has. It is so nice to be appreciated.
★★★★★ 5/5
GoogleI have just moved in to my dream home with my family and have Horts to thank for this .
Julian found the house for me and i knew as soon as i saw it ,it was for us .
He worked hard to ensure that all my needs where met and though at times it was difficult and seemed it would never end ( normal stresses of house moving and the dreaded chain )himself ,Phillipa and his team work relentless to ensure that all the links where made with all parties and went up and above was was expected of himself as did his team , and a big thanks you .
Dee and family x
Dee · 7 July 2016
★★★★★ 5/5
GoogleWe were really happy with the service from Horts for our sale. Dorian and the team are thoroughly professional and conscientious, helping to get a quick sale. We’re particularly grateful for all Denise’s help in keeping the whole chain informed and happy.
Tom · 6 July 2020
Agent replied · 6 July 2023
Thanks Tom. Really good of you to share your thoughts on Google Reviews. Very much appreciated.
★★★★★ 5/5
FacebookWe recently sold our house through Horts. We found them to be most professional and not full of the usual "estate agent" hyperbole one often comes across. Ben Street was personable and trustworthy, offering sensible and realistic advice and was invaluable in negotiations, liaising with our buyers and solicitors alike. We have had experience of other local estate agents, and he is "streets" ahead of them all.
We cannot recommend Ben or Horts highly enough. Thank you.
Leslie · 1 November 2018
★★★★★ 5/5
GoogleVery professional company , good communication with me . Sensible advice given regarding the sale of my property.
I have been using Horts Estate Agents for over seventeen years and found them to be a very proactive company.
Thankyou for all of your support over this time .
Karen · 22 August 2024
Agent replied · 26 August 2024
Thank you for your review Karen and more importantly, thank you for continuing to come back to us again and again. Your business is always very much appreciated.
★★★★★ 5/5
GoogleGreat service Michael was really helpful throughout the whole process making it alot less stressful would highly recommend.
Lynsey · 22 June 2023
Agent replied · 6 July 2023
Thank you for putting a review on. It really helps and Michael will be chuffed.
★★★★★ 5/5
GoogleHorts we’re fantastic to deal with when buying our property in Bilton, Ian Smith in particular was superb to deal with, very honest and straightforward. Jodie would regularly keep us updated on our chain, we had a very pleasant experience buying the property we wanted and dealing with two superb professionals who only enhanced our experience.
James · 29 January 2024
Agent replied · 26 August 2024
Hi James. Very kind of you to compliment the service and highlight those involved. Glad it all went to plan.
★★★★★ 5/5
GoogleMany thanks to Ian, Denise and team, swift sale and kept in the know every move along the sale. Highly recommend!
Joel · 6 February 2023
Agent replied · 6 July 2023
Thank you Joel. Really good of you to take the time to do this review. Ian, Denise and the team will really appreciate it.
★★★★★ 5/5
GoogleWe were recommended to Horts by a local tradesman. We were not disappointed. From an initial phone call (we live in Liverpool), Dorian Sanchez clearly outlined options available for our buy-to-let. No pressure - just experienced knowledge. When we finally decided to sell, Dorian met us at very short notice. He was able to connect with a landlord looking for further investment, and following a viewing, a price was agreed. The process went extremly smoothly, with Dorian excelling in keeping us up to speed with the process until completion.
We would strongly recommend Horts, and appreciate everyone's hard work on our behalf. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Jane · 27 August 2021
Agent replied · 6 July 2023
Hi Jane, I have passed on your compliments to Dorian. He wants you to know that you were equally as lovely to deal with.
★★★★★ 5/5
GooglePhillipa acted with exemplary professionalism from the first phone call requesting a valuation to the last one where she confirmed that we had completed on the sale. We were impressed with the background research that Phillipa undertook before even visiting the house and that she consistently, and proactively, thought outside the box for solutions to issues as they arose.
Acting as the four executors of our Mothers Will, living up to 2 hours away, putting the house on the market during the Covid Pandemic and having the chain fall through twice, my sisters and I needed the calm voice of experience and advice that Phillipa provides many times.
We feel very lucky to have found someone who has years of solid experience and knowledge who could also seemlessly embrace new ways of working and marketing during the pandemic. In our case this included a fabulous drone video and still images which were perfect to show the extent of the property and grounds.
We recommend her services as an estate agent without reservation.
Sarah · 6 July 2021
Agent replied · 6 July 2023
Thank you for your kind review Sarah. It has certainly been a challenging time during the pandemic but also an interesting time developing new ways of working and using new technologies.It is lovely to hear that our endeavours have made a difference, especially in circumstances like your own.
★★★★★ 5/5
GoogleGreat estate agents, Ian made the whole house selling process stress free, thank you
Ruby · 18 July 2023
Agent replied · 25 July 2023
Thank you Ruby.
★★★★★ 5/5
GoogleGreat service, Ian was very helpful and always communicated with me quickly during the whole purchase process
Aleksandra · 7 April 2023
Agent replied · 6 July 2023
Thank you for your review.
★★★★★ 5/5
GoogleI would not hesitate to recommend Horts estate agents to friends and family. Ian Smith the sales consultant advised us what he thought on the pricing and sales particulars he kept us intouch every step of the way Our house was sold within a week ! nothing was to much trouble from meeting potential buyers and sending on our post If I sell again i have no qualms in using these estate agents again .PositiveResponsiveness, Quality, Professionalism, Value
Caron · 27 August 2021
Agent replied · 6 July 2023
Thank you for you kind review Caron. I know Ian will appreciate it.
★★★★★ 5/5
GoogleFrom the moment you contact them to the completiton date Horts, Philippa and Denise were brilliant, I couldn't have asked for betterPositiveProfessionalism
Nick · 27 August 2022
Agent replied · 6 July 2023
Thanks for the thumbs up Nick. The ladies will appreciate that.
★★★★★ 5/5
GoogleDamian and the team at Horts were great throughout our house purchasing process - very responsive, clear and supportive in moving things along successfully. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism
Samuel · 27 August 2021
Agent replied · 6 July 2023
Thanks for the thumbs up Sam. Really appreciated.
★★★★★ 5/5
GoogleFabulous service throughout from Ian Smith and Jodie who we sold and purchased through. He was always there to help with the numerous setbacks along the way.
Would recommend to anyone.
Angela · 16 January 2025
Agent replied · 23 January 2025
Thank you for your review, Angela. Especially for mentioning the help that you received when encountering the various bumps along the conveyancing process road. Glad it all got there in the end. Good luck in your new home.
★★★★★ 5/5
GoogleI used Horts estate agents to sell my recently departed mother's house. My agent was Ian Smith and he dealt with my sale with a very friendly, compassionate and above all else professional manner. He found a buyer very quickly and kept me informed throughout the sale process. I would not hesitate to use Horts in the future and my thanks go to Ian Smith for his incredible hard work.
Darrin · 6 July 2022
Agent replied · 6 July 2023
Thank you Darrin and sorry for the loss of your mother. Glad we made things a little easier for you and appreciate you taking the time to stick a review on for Ian.
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