Ensum Brown Royston reviews

★★★★★ 5/5

Google

Upon making a general enquiry with Ensum Brown regarding a valuation of my property, I was delighted to receive an immediate response, providing clarity, reassurance and really helpful guidance. I could not be more impressed with the service I received, for which I was most grateful and would certainly not hesitate to recommend them. 5 stars!PositiveResponsiveness, Quality, Professionalism, Value

Charlotte · 28 August 2022

★★★★★ 5/5

Google

Ben has been nothing short of fantastic managing my property whilst I’m overseas. Professional, great communication and helpful where there has been issues come up that are out of his control. Would highly recommend!

Molly · 14 June 2023

★★★★★ 5/5

Google

It wasn’t a straight forward journey in buying our first house, but I am glad that Sarah was there to keep us informed . She communicated very well and always tried to update us with relevant information. Thank you Sarah very much :).

Corina · 14 June 2022

★★★★★ 5/5

Google

From our very first dealings with Ensum Brown, we found them to be very helpful, proactive, friendly, offering useful advice and importantly for us, provided continual feedback in the whole process of selling our home from start to completion of sale. They certainly operate as an effective team - a pleasurable experience! Maggie & Peter JenningsPositiveResponsiveness, Quality, Professionalism, Value

Peter · 14 June 2022

★★★★★ 4/5

Google

We recently used Ensum Brown to sell our flat. For various reasons the exchange/completion was slightly delayed but Fiona Payne always kept us up to date with progress and was always on the other end of the phone when we needed to speak with her. All members of the Ensum Brown team that we spoke to were always very helpful and professional. I would recommend them to anyone wishing to sell their property.

Judith · 16 December 2023

★★★★★ 5/5

Google

Very efficient and smooth transition from my previous agent. Ben communicated the process clearly and has carried out regular reviews. He has always been available to answer questions and comes back to you quickly when contacted. Great service

Andy · 14 February 2024

★★★★★ 5/5

Google

Ensum Brown and the team have been excellent throughout from start to present, They have kept us updated on viewings and timings, given plenty of notice and shown the clients around our property when we have been unavailable, One special person to mention is Charlotte Wall, she has been amazing, she is very organized, calm and very understanding, where an issue has occurred she has gone out of her way to solve it, moving house with solicitors and one thing and another has been a little stressful for me and Charlotte has taken this stress away, Thank you again all at Ensum Brown Paul & Jill

PAUL · 14 June 2023

★★★★★ 5/5

Google

The whole team is polite, professional and cheery but more importantly they get results and fast in my case. Sarah Leach is superb chasing solicitors in the whole chain on your behalf

Doone · 14 June 2023

★★★★★ 5/5

Google

What a relief, after bad experience, to find an estate agent's who actually want to do the best job they can for you!! Not only has Ben been enthusiastic and incredibly efficient right from the start, but he's very knowledgeable, friendly and professional. Honest, as well, which is very important. The package this agency offers for rental is highly competitive, too. So, an agency who has managed to combine old-fashioned hard work and reliability of this industry with all the modern touches. Perfect!!! Would recommend them to anyone.

Johnson-Mack · 14 June 2023

★★★★★ 5/5

Google

Both myself and Daniel just want to say how incredible Ensum Brown have been, we honestly don't have a bad word to say. When we first looked at appointing Ensum Brown we almost felt bad for other estate agents in the area, as you guys clearly have hold of the local market, but we can see why... We are so pleased we chose to go with you guys, throughout the whole process you all have been amazing. When our previous chain collapsed you provided reassurance when we were ready to give up, your combined knowledge reassured us and gave us the confidence to continue and know it could work out. To those who are new to this whole process you helped so much with easing the stress and explaining things that aren't obvious to the non-experts! Thank you, especially you Abi you have been really amazing. We really appreciate how you have treated us and the advice you have given

Daniel · 14 June 2023

★★★★★ 5/5

Google

I can’t speak highly enough of the efficient and professional manner in which they dealt with the sale of our house. The personal touches went above and beyond our expectations. Despite previous difficulties selling through another agent, they swept in and we accepted an offer within 4 hours of them taking us on as clients. We will be eternally grateful and even though we bought our house through another agent Neil still calls and asks if there’s anything he can do to help which included giving us his van to help us move. It always nice to pop into Kookys and say hi and they still extend us the same welcome as when we first met. All the staff have been fantastic and deserve every success now and in the future.

Kevin · 14 June 2023

★★★★★ 5/5

Google

My husband and I were thinking of moving back in may, We chose ensum brown because of all of the glowing reviews and great things we'd heard about them. The estate agent assigned to us (Erin) was absolutely faultless, due to personal circumstances we couldn't move at this time. Erin took it upon herself to make sure that everything was sorted out for us, so we didn't have any extra stresses. When we do look to move again, we will definitely be using ensum brown in the future, and most likely requesting Erin.

Brodie · 14 June 2023

★★★★★ 5/5

Google

Huge thanks to Ensum brown for a fantastic job done. Personal touch in every stage and excellent service through and through. Special thanks to Neil for smashing it out the park!! Highly recommend!! No other estate agent for the job!!

Lorraine · 14 June 2022

★★★★★ 1/5

Google

Undervalued my house sale by 80K! House viewings carried by guys who really didnt know much about any of the properties at all. would not use them

Matthew · 28 July 2024

★★★★★ 5/5

Google

From the start until the very end the sale ran smoothly and was handled with sensitivity and professionalism. No question was left unanswered some minor hiccups were solved quickly and efficiently and the communication was outstanding. Thank you to you all 🏡 …

Shirley · 18 August 2023

★★★★★ 3/5

Google

Excellent valuation to begin with, followed by a very disappointing, months long delay putting it in writing when requested, hence the 3 star rating. But a first class rescue of the situation by the clerical staff has stopped me from giving 2 stars.

Dani · 14 June 2023

★★★★★ 5/5

Google

Ben, Lettings Manager at Ensum Brown, has being unfailingly helpful and supportive in all my dealings with him as a small, private landlord. He is able to provide advice on how to handle a range of situations and is always very quick to respond to my many queries. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Rachel · 14 June 2022

★★★★★ 5/5

Google

If you don't want to worry about anything on the property then this is your agency, don't hesitate, they are very reliable and efficient!

Juan · 28 July 2024

★★★★★ 5/5

Google

Great people to deal with , kept up to date with the process all through , Kate initially then Sarah took over brilliantly to completion .

Tim · 11 June 2024

★★★★★ 5/5

Google

Ensum Brown were brilliant at guiding us through the home buying process as first time buyers. Sarah, the sales progressor was efficient in answering any questions and made the process very smooth.

H · 14 February 2024

★★★★★ 5/5

Google

I have nothing but thanks and appreciation for Ensum Brown and more specifically Ben for the hard work and cooperation in the recent weeks I've been in contact. Answering my questions before I've even asked them and always being there to help out. Very pleased and couldn't have gone more smoothly.PositiveResponsiveness, Professionalism

Jack · 14 June 2022

★★★★★ 5/5

Google

Ensum Brown looked after me from start to finish. They are an extremely professional team, every person I spoke with was polite and they couldn't have been more helpful. Nothing was too much for them. The Solicitors they recommended were also fast and efficient. They are a very friendly team and should be very proud of the service they provide to the customers. Sarah Leach and Vicky absolutely personified Customer Care. Thank you.

S · 14 June 2023

★★★★★ 5/5

Google

I have to say your team is outstanding!! You sold our house for above asking within less than 24hrs of it being listed. Your professionalism, attention to detail and personable service is quite different to anything we have experienced. You always go above and beyond exceeding our expectations. Thank you for all your support! HIGHLY RECOMMENDED 👏👏

Samantha · 14 June 2021

★★★★★ 5/5

Google

We have recently completed the sale of our house with Ensum Brown. They have been nothing but superb from start to finish. Not that I plan to move again anytime soon, but when I do, I'll be sure to be in touch with EB to make it happen. Thanks again.

Grant · 14 June 2022