Every review we hold for the Royal Wootton Bassett office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently purchased a house through Richard James and Daisy and the rest of the team really were fantastic. It was an incredibly stressful and long move due to broken chains but we really felt well informed and fully supported the whole way. Thank you so much.
Viki · 24 March 2025
Agent replied · 26 August 2024
I'm thrilled to hear about your positive experience with Richard James and Daisy during your house purchase. It's wonderful to know that despite the challenges you faced, their team provided you with the support and information you needed. Your kind words are truly appreciated.
★★★★★ 5/5
GoogleAbsolute cracking service from Jo Costin and the whole team while helping me with my recent flat purchase 👏 …
John · 27 December 2025
Agent replied · 26 January 2026
I'm thrilled to hear that Jo Costin and the team provided you with top-notch service during your flat purchase! Your kind words truly mean a lot to us. If you ever need further assistance, please don't hesitate to reach out. Thank you for choosing us!
★★★★★ 5/5
GoogleTOP TEAM! Great team who looked after both our sale & purchase. Luke went above & beyond to help get things in place, along with help of Manager Alex & Daisy. Can't recommend enough. Thank you.
Mike · 24 March 2023
Agent replied · 7 June 2023
Thank you for the amazing review Mike! I will make sure to get your feedback to the team
★★★★★ 4/5
GooglePurchased our house through them recently, they were great. Knowledgeable and local agent who showed us round both times. The office staff were great, always quick to respond and super friendly and helpful. Slightly kicking ourselves for …
Angela · 24 June 2025
Agent replied · 24 June 2026
I'm thrilled to hear that you had a great experience purchasing your house through us! Our team is dedicated to providing knowledgeable and friendly service to our clients. Thank you for the feedback on the sales progressing part, we will work on making improvements in that area. We truly appreciate your recommendation!
★★★★★ 5/5
GoogleWe are at the very early stages of our sale but so far Alex and the team have been amazing. Got our house on the market quickly and followed all are requirements
Andrea · 24 March 2023
Agent replied · 7 June 2023
Thank you for your review Andrea and we hope all goes well with your sale :-)
★★★★★ 5/5
GoogleWanted to express our thanks to Luke who went above and beyond to help us with buying our first property. We really appreciated his honesty and transparency along the process. Thanks Luke!
Anna · 24 March 2023
Agent replied · 26 July 2024
Thank you for the lovely review Ania! I will make sure Luke gets your lovely comments
★★★★★ 5/5
GoogleChris from RWB office has been so helpful throughout the sale of our house. If I asked a question he got the answer and always responded quickly. Thanks Chris for all you’ve done. Moving has been far more stressful than I ever thought …
Julie · 4 October 2021
Agent replied · 7 June 2023
Thank you for taking the time to leave us this 5 star review Julie, we are so pleased to hear of you experience with Chris. We will be sure to pass on your kind words to him. :-)
★★★★★ 5/5
GoogleFabulous service received from the team at Richard James! They were very attentive and understanding during the sale of my Mum's property and took all the stress out of viewings for her. Jo Costin was great progressing the sale through & …
Christine · 4 October 2021
Agent replied · 7 June 2023
Thank you for the lovely feedback Christine! We are so pleased we were able to make it stress free for your mum!
★★★★★ 5/5
GoogleI cannot fault the service we recieved. From Daisy showing us around to the communication throughout the process and then the fizzy and candles when we collected the keys. Absolutely worth a 5 star review. Thankyou so much. Patsy
Patsy · 24 March 2025
Agent replied · 26 July 2024
Thank you so much for your wonderful review, Patsy! We are thrilled to hear that you had such a positive experience with our service from start to finish. We truly appreciate you taking the time to share your thoughts and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleDaisy was fantastic every step of the way, an absolute pleasure to work with. Kept me informed at every stage, and went above and beyond to get documents to me.
Teri · 9 December 2022
Agent replied · 7 June 2023
Thank you for the lovely review Teri! We are so pleased Daisy was able to help you throughout the process
★★★★★ 5/5
GoogleI would thoroughly recommend using Richard James if you’re thinking of selling your house. Everyone was really professional. Alex was very communicative and ensured he knew everything about our house. Photography was fantastic and all viewings were accompanied by a member of the team.
Suzie · 24 May 2020
Agent replied · 7 June 2023
Thank you for the review Suzie! Its great to hear you feel you have had a great experience with our Royal Wootton Bassett Office!
★★★★★ 5/5
GoogleWanted to express our thanks to Luke who went above and beyond to help us with buying our first property. We really appreciated his honesty and transparency along the process. Thanks Luke!
Ania · 11 August 2022
Agent replied · 7 June 2023
Thank you for the lovely review Ania! I will make sure Luke gets your lovely comments
★★★★★ 5/5
GoogleOmg!!! Ellis is such a asset to your company, communication is above and beyond always willing to go that extra mile. He has put myself and family at ease when things are proving tricky. Will review again when we have moved into our new …
Kerry · 4 October 2019
Agent replied · 7 June 2023
Thank you for the amazing review Kerry! I will ensure this gets passed back to Ellis
★★★★★ 5/5
GoogleAlex and Ellis were so helpful in helping us find a suitable property. Nothing was too much trouble, they were upfront about any potential issues and were happy to advise on all areas of buying from location to solicitor recommendations. Couldn't recommend Richard James more!
Tracy · 16 September 2019
Agent replied · 7 June 2023
Thanks for your review Tracy! I will pass this back to Ellis & Alex
★★★★★ 5/5
GoogleThoroughly recommend Alex to sell your house... he’s professional, reassuring, knowledgable and a man that can and will! Really glad that I used Richard James as I found all of the Wootton Basset office to be fantastic. Many thanks
Sarah · 18 May 2021
Agent replied · 7 June 2023
Sarah, thanks for the review. We will be sure to pass this on to Alex and the team.
★★★★★ 5/5
GoogleHad f2f contact with Alex and Luke, who showed me around a few homes, as well as phone/email contact with others at the Bassett branch. I always felt that the team, be it in person or via comms, were showing me the homes, rather than pushing a sale, which instantly made me feel more at ease and that I could be open about my thoughts regarding the properties. Highly recommended the whole team at RJ in Bassett to anyone either selling or buying. You'll be in good hands.
J · 7 June 2022
Agent replied · 7 June 2023
Thank you for taking to time to leave such a nice review for our staff at our Royal Wootton Bassett office. We will be sure to pass your comments on :-)
★★★★★ 5/5
GoogleRichard James was recommended to me by a friend. I mainly dealt with Alex, Nikki and Chelsea and received great service. They are friendly, professional and nothing was too much trouble. I highly recommend the Wootton Bassett team. Thank you for a great job.
Amanda · 16 September 2019
Agent replied · 7 June 2023
Thanks for the five star review Amanda!
★★★★★ 5/5
GoogleWe had an excellent experience with our agent Luke, he is very professional and responsive. He helped me while putting offer and made the whole experience stress free. Thanks a lot to Luke
Dr · 24 March 2025
Agent replied · 26 July 2024
I'm thrilled to hear that you had an excellent experience with Luke! It's wonderful to know that his professionalism and responsiveness made the process stress-free for you. Thank you for taking the time to share your positive feedback!
★★★★★ 5/5
GoogleWe bought our cottage in Bradenstoke Nikki introduced us to the property even tho we didn't request to view it, excellent Estate Agency! Chelsea was brilliant at keeping us posted regarding the progressing. Great Company with great staff would definately recommend. Thank you.
M · 24 May 2019
Agent replied · 7 June 2023
Thank you for the review and 5 stars! I will pass this review back to Nikki & Chelsea
★★★★★ 5/5
GoogleI’ve found that Richard James in Royal Wootton Bassett have been absolutely amazing when helping us to sell our house , Alex Brown has been a great support and explained how best to market the house and get the best possible price . …
Thomas · 4 October 2018
Agent replied · 7 June 2023
Thank you for an amazing review Thomas! I will pass this back to Alex
★★★★★ 5/5
GoogleJust purchased a property through Chris Roberts and the team at Richard James during one of the most difficult and challenging times under lockdown. Despite this Chris has been amazing , personally guiding us through the process, keeping …
Amanda · 4 October 2020
Agent replied · 7 June 2023
Such lovely feedback Amanda, thank you very much! We strive to give good customer service and I am sure the team will love to see your feedback
★★★★★ 5/5
GoogleThank you Chelsea in the Royal Wootton Bassett office for the professional service dealing with the sale of my cottage. It was no means straight forward or quick (no reflection on Chelsea or Richard James) but we go there in the end.
Emma · 16 September 2018
Agent replied · 7 June 2023
Thanks for the review Emma. Glad we could help get you moved. Always great to hear and please feel free to recommend us to a friend or two!
★★★★★ 5/5
GoogleWe recently sold our house through Richard James RWB having sold our last house with the Old Town branch. Once again the service was excellent.
We mostly dealt with Alex, Nikki and Chelsea who were all professional and …
Helen · 4 October 2019
Agent replied · 7 June 2023
Thank you for the five star review Helen! So glad you received such a good experience with us. Good luck in your new home!
★★★★★ 5/5
GoogleI recently purchased a property through Richard James and was very impressed by the professional service provided by the whole team, in particular Ellis Smith. I can’t thank him enough for all his help and reliability throughout the …
Stephany · 4 October 2019
Agent replied · 7 June 2023
Thanks for the review Stephany! I will ensure this gets back to Ellis
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
