5/5
TrustpilotFrom ther very first viewing right up…
From ther very first viewing right up until completion Turkay Hasan was very helpful and answered all questions.
Trusted Agent profile · Royal Sutton Coldfield
Verified
John Shepherd Sutton Coldfield reviews in Royal Sutton Coldfield
★★★★★
1,447 reviews across 3 platforms
74B Walsall Road, Royal Sutton Coldfield, B74 4QY
Part of John Shepherd, see every office.
John Shepherd's office in Royal Sutton Coldfield, at 74B Walsall Road, is rated 4.4 out of 5 across 1,447 reviews on three platforms, including 55 Google reviews rated 3.4.
55
Reviews on Google
This office
1,370
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Reviews
Every review we hold for the Royal Sutton Coldfield office, from every platform, shown as written. First names only.
Trustpilot2/5
TrustpilotAbsolutely shocking service
Absolutely shocking service. Requested a landlord statement for over one month for my tax bill. Despite chasing and clarifying information several times. Called up spoke to a very rude lady on the phone. Never received the document.
5/5
TrustpilotTash from John Shepherd has been…
Tash from John Shepherd has been excellent all through our purchase. Really friendly and professional lady
Agent replied · 21 October 2025
Thank you for your review of the service received by Tash, Louise. This is much appreciated and has been shared with Tash! 😊
5/5
TrustpilotMy move into my new accommodation was…
My move into my new accommodation was very simple and hassle free. I got all the assistance I needed through Faith Hughes who made things run extremely smoothly. My experience from the start of the tenancy to now has been great.
5/5
TrustpilotExcellent property management service
5/5
Trustpilot5 cheers to Lily Johnson
Lily Johnson is exactly what you hope to find in an agent: super friendly, responsive and prompt to a tee. She has been outstanding on all fronts, fielding my many (many!) questions and informing of any aspects I hadn’t even thought of. Really happy to be working with her.
1/5
TrustpilotI wouldn’t advise anyone to use this…
I wouldn’t advise anyone to use this company for letting their property, and this is why!
Agent replied · 15 October 2025
Thank you for your review. We are sorry to read of the experience shared. At John Shepherd, we strive to provide a positive and helpful experience for every customer, and it’s clear we fell short in this instance. Please know that your feedback is taken seriously. We are actively reviewing the situation internally to understand what went wrong and ensure this doesn’t happen again. If there is anything we can do to make this right, or if you still need assistance with your original issue, please let us know and we’ll prioritise resolving it immediately. Please feel free to contact us if you wish to discuss further or there are any queries outstanding. Many thanks, John Shepherd
1/5
TrustpilotMalpractice and Breach of Agreement
It is a terrible experience when using the services of John Serpherd because they are habitually not to honor the agreement between them and the Landlord, and suddenly asked the Landlord pay a bill more than £600 without the prior consent or approval or informing the Landlord for the work that is not of emergency. I would definitely lobby complaint to The Property Ombudsman. It is a company that you can not trust.
5/5
TrustpilotImpeccable service
Great team that has served us well over the past 8 years can’t fault them we was always managed by Suzanne who is a asset to the team and company she represents no faults no issues flawless service
2/5
TrustpilotOur experience with this branch has…
Our experience with this branch has been disappointing. While they do eventually address issues, the response time is extremely slow. Recently, we ended our tenancy, and despite over a month passing, we still haven’t received our deposit. We’ve repeatedly emailed and called, but the responses are vague, and the management seems to change frequently. The lack of proper communication and accountability makes the service frustrating and unprofessional.
5/5
TrustpilotARTI from notts branch was really…
ARTI from notts branch was really helpful and maintainance team were quick to respond to our needs.
Agent replied · 9 October 2025
Thank you for your review of our services Sohail, much appreciated.
5/5
TrustpilotARTI from notts branch was really…
ARTI from notts branch was really helpful and maintainance team were quick to respond to our needs
Agent replied · 9 October 2025
Dear Duad, thank you for your review of our services. The feedback is much appreciated!
1/5
TrustpilotLETTING SERVICE
Ever since Acquire Property is being bought out by John Shepherd, level of service has gone down.
5/5
TrustpilotAll staff absolutley first class
Fantastic service received from all staff especially as they had to put up with an absolute apalling last tenant - we will be forever grateful to Leah for everything that she has done. Special mention to Marilena for all her help with securing a new tenant.
5/5
TrustpilotTom Cooper 10/10
What an absolute pleasure Tom Cooper is to work with. The service he provided me in the sale of my property is second to none and i would recommend him to absolutely anyone. Fabulous service, thank you Tom!
Agent replied · 12 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
1/5
TrustpilotNo urgency what so ever to Emergency
Trying to deal with these agents is impossible. I’m a landlord at a flat on the ground floor below a flat they are agents too.They have had a major leak in the flat they are agents too and basically told me they are getting a humidifier . What a joke. My tenant says the ceiling is about to collapse as in the pics attached and Julie at John Shepherd tells me the issue is fixed. No urgency what so ever on behalf of their tenants . The plumber they used has given 3 different explanations for the leak and none of them are accurate.If this is how they respond in emergency’s they are not proper agents and show absolute no duty of care to their tenants and to the other people they are affecting .
Agent replied · 12 April 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotFinally some decent staff!
I am writing this solely on the basis of two people Lara and Alisha. Lara came in and took over the disrepair issues I've had in my property for many years from the previous tenancy "managers" and their neglect.
1/5
TrustpilotPoor Company, lack of care, no customer service.
Used as an agent for my property up until June 2022. Apologies for the late review. Found a tenant for me who was unsuitable and never paid his rent, trashed the property and wouldn’t leave. After doing some basic research myself I could see that they were a repeat offender. How they didn’t pick this up is a Joke. John shepherd took no responsibility for the client they found, were completely unhelpful and still charged me their monthly fee until it was resolved, (through no help of John Shepherd by the way) when I managed to get about 10% of my losses back.Would never recommend John Shepherd to anyone who wants a good company to look after their investment. Through their incompetence I lost around £5000 with renovations and loss of rent. Apologies again for the late review. I hope at least one person reads this and decides to go elsewhere.
5/5
TrustpilotGreat service selling my house
Great service selling my house, keeping me updated with what was going on before it sold and then when it was going through. Would definitely use them again! Thanks Tom you made the experience so much better.
Agent replied · 12 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
4/5
TrustpilotLauren Foster - Senior Property Manager
I recently decided to move back to London to be closer to family, which meant requesting to end my tenancy four weeks early due to personal circumstances. Lauren managed the whole process brilliantly, she negotiated with the landlord, kept me fully informed throughout, and had everything resolved within a week of my initial enquiry.
5/5
TrustpilotProfessional experience
Natasha was very kind enough to show me around and explain what still needed to be carried out on the property. She presented herself well and is well knowledgeable on properties and has attention to detail. I give er a 5 star 🌟 🌟 🌟 🌟 🌟 rating. Very professional indeed.
5/5
TrustpilotHouse Viewing
A lovely house viewing experience with Kelvin Zakeyo who was more than helpful when it came to answering our questions and very accommodating and kind while showing us through the student accommodation.
1/5
TrustpilotWe were happier with Chase Independent
Before our previous estate agent merged with John Shepard we used to receive regular inspection reports, this is no longer the case since the merge. We were shocked to find the grass 4ft high and full of dandelions and the house filthy when there was a change of tenancy. Were the inspections actually being done? We were happier with the service we received from Chase Independent.
Agent replied · 12 April 2024
I’m sorry to hear that you have been less than happy with your experience with John Shepherd. We would appreciate the opportunity to discuss the matter further, if you could contact our Senior Portfolio Manager julie.sargeant@johnshepherd.com and we will then be able to investigate the situation further.ThanksJulie
1/5
TrustpilotAwful communication and care for tenants
I have spent two months chasing this company to get an issue fixed. Time after time I am ignore for weeks on end. Their lack of communication and regard towards tenants is a joke.
Agent replied · 12 April 2024
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
About John Shepherd Royal Sutton Coldfield
At John Shepherd, we are the leading experts in helping landlords let their properties in Sutton Coldfield. With our thirty years of experience in the property industry, we understand landlords' unique requirements and customise our advice to meet each property's distinctiveness. If you are looking for a reliable letting agent in Sutton Coldfield, look no further than John Shepherd. Our dedicated team is committed to seamlessly connecting your property with highly qualified tenants. We work tirelessly to showcase your investment property to the right audience, starting with a valuation.
Want John Shepherd Sutton Coldfield to help?
Send John Shepherd Sutton Coldfield a message.
