Trusted Agent profile · Royal Sutton Coldfield
Verified
★★★★★
1,447 reviews across 3 platforms
74B Walsall Road, Royal Sutton Coldfield, B74 4QY
Part of John Shepherd, see every office.
John Shepherd's office in Royal Sutton Coldfield, at 74B Walsall Road, is rated 4.4 out of 5 across 1,447 reviews on three platforms, including 55 Google reviews rated 3.4.
55
Reviews on Google
This office
1,370
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Every review we hold for the Royal Sutton Coldfield office, from every platform, shown as written. First names only.
5/5
TrustpilotKelvin Zakeyo
Kelvin Zakeyo, was an amazing negotiator walked me through the viewing very professionally and the place itself is perfect. And when I said I’d love to move in on the same day he was very cooperative and ready to make it happen , I’m very thankful
4/5
Trustpilotits over seven years this company is…
its over seven years this company is managing my two properties and am totally satisfied with their services.
Hi Pradip, thanks for the review which is much appreciated. The feedback has been shared with the team.
1/5
TrustpilotSTAY AWAY!!!!!!
LILLY JOHNSONI have had the worst experience with this member of staff and the way in which John Shepherd has dealt with my first potential rental experience.I offered an additional 25 pounds for a flat I was very interested in which she was quick to accept. Then I paid my holding deposit which which she once again took without informing me that it wasn't necessary to pay until everything was sorted.After everything went through, she sends me an email at 13.11 today to inform me that my tenancy has been cancelled without a reason. She then immediately puts this property back on the market for 50 pounds less than what I was offering, still without me cancelling. After this, she sent me a harsh text claiming that she had called me "five times" when in fact I was called once.To end this, she claimed that it was I who declined the move and now refuses to return my holding fee which amounts to just over £138.I have never experienced anything of the sort. Please stay away as you will never be given the contact details of who or where to complain or be offered any help.In response to the reply below...I was only called ONCE today and you had cancelled my contract even BEFORE getting to speak to me!!!! I have the timings on the emails, texts and calls to support this and I am more than happy to share these. Lilly's attitude was wrong from the off and it continued throughout the process. I forgot to mention that staff tend to be in "meetings" anytime a serious concern needs addressing.Response from the owner14 hours agoHi. Thank you for your review.Having looked into this matter we are aware that you offered additional rent as there were multiple offers and you wanted to proceed. You paid a holding deposit after signing a tenancy guide explaining all information, the tenancy guide would also state that the holding deposit is payable at the start of the process and the remaining balance is due at move in. Your tenancy start date passed with no contact from you so we chased multiple times to chase this with you to which you informed that due to personal reasons you cannot proceed. The landlord was notified and asked us to place the property back on the market at a lower rate and to make a reduction online of £25 given the void period and you not moving in as they assumed, we act on the landlords instructions and reduced the price. Us contacting you chasing the signature on the contract in turn resulted in you informing us that you are not able to proceed. The above said, your referencing account and contract was closed down given confirmation from you that you couldn’t move in. As per your signed application form the holding deposit isn’t refundable if you decide to pull out of the application. You have also been directed to the website to follow the complaints procedure if you wish to speak with someone about this.Should you wish to discuss this further please do let us know.In response to the above and to reiterate, your tenancy was cancelled after you informed verbally you couldn’t proceed.. In the industry we are in you’ll appreciate meetings, viewings, appointments all take place, but every time you have called you have been spoken to and had the necessary assistance where needed. As stated above, if there is anything we can assist with further please do let us know.Thank you, John Shepherd
Thank you for your review. We are aware that you withdrew your application from the rental property due to your personal circumstances and Drew Swadkins, our regional Lettings Manager is in communication with you in regards to this.
5/5
GoogleAll the staff were Really helpful. Thanks
Thank you for your review of the service received, much appreciated!
5/5
TrustpilotGreat service
Great service - Megan was always responsive to calls and very quickly processed my flat rental when she knew I was in a hurry! She was friendly, helpful and even managed to negotiate a slight reduction in monthly rent for me. An excellent experience.
5/5
TrustpilotGood agents - quick and responsive
Overall, I have had no issues with these agents. They are quick and responsive to all enquiries. When viewing properties, they explained everything clearly, and maintenance issues are handled with ease.
1/5
TrustpilotDO NOT GO WITH
I would never in a million year recommend this company the staff are shocking and the way they treat customers is appalling! I have fought with this company for 5 months over a £750 deposit that they refused to release to myself. My flat that they were supposed to manage and look after is and absolute DISGRACEFUL TIP, they never fixed any problems and if they did it was a half arsed job! My Tenant had called them multiple times with occurring problems asking them to fix them and no one ever got back to her! The reason for having a leasing agent is to take a weight of the Landlord's shoulders with one less issue to deal with! Leah and Julie (at the Sutton Coldfield branch) are an waste of time to even speak to! They truly do not care about helping anyone, they ignore multiple phone calls and emails! If you are looking for a lease agent to manage any property of your DO NOT use John Shepherd! If you ever decide to use them get ready to contact the Property Ombudsmen to file a complaint to try and get your Tenants deposit back because as soon as you want to end your agreement with them and change leasing agents or do all the work yourself it is going to be a ball ache and very stressful time getting that deposit back! Please learn from my mistake of going with them they are an utter joke!!!If I was able to give them 0 stars I would!
5/5
TrustpilotFirst time renters
Me and my partner are first time renters and Wendy from west bridgford John Shepard estates was absolutely brilliant in guiding us through everything to make sure everything went smoothly. Only took 3 weeks for us to have references checked and accepted and deposit and rent paid. Very happy with this and 10/10 service from Wendy 😊 Thank you so much for all your help
5/5
TrustpilotIt's been a great experience working…
It's been a great experience working with Lily and the team. She was responsive from the first contact, and now, with no hassle the first tenant is set to move in. Everything was handled smoothly, clearly and on time. Thank you!
1/5
TrustpilotFrom Bad to Worse
I have had a number of issues with this letting agency as a landlord since they'd taken over Wolfs. Here's just a few:1. My tenant is on housing benefit which is paid to JS weekly. Accordingly I used to get paid weekly and then overnight paid monthly with no prior warning or consultation. I've raised this on a few occasions and despite their promises to get back to me, no one ever has.2. I was told that a legionella risk assessment was necessary a few months' back, which I had paid for and believe to have been carried out, but not received it.3. I had instructed a EICR (electrical certificate) to be carried out such that the payment would be deducted for the rental period end of May but it has been taken out end - April. Seemingly unable to follow simple instructions.4. Both of the said works above are offered at a substantial premium over market rates (e.g. £225 for an electrical cert), suggesting that JS mark these up, despite charging a monthly management fee for lettings. Where's the fairness in that?5. The fees for such works are deducted at point of instruction (Reserve Funds Held) and not at the point in which the work is carried out, which in some instances are weeks' apart. No doubt JS will have credit terms with their contractors and yet they are happy to withhold rent ahead of work undertaken playing havoc with the landlord's cash flow.It seems that when I raise concerns they do not appear to be passed upwards to the powers that be and even if they do I never get any feedback. There appears to be very little accountability with the company directors registered in Scotland and Yorkshire. For this reason I felt it necessary to share these concerns with other Landlords considering using John Shepherd as their agent. Note I have a small portfolio of buy to let investment properties and do not encounter such issues with other agents.
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotI have just rented a beautiful property…
I have just rented a beautiful property through John Shepherd Estate Agent. Lily initially showed me around and she was brilliant from the outset! Really professional, and very calm, especially, when we hit a milestone, she was really patient and persistent. I would not hesitate to recommend Lily and the team at John Shepherd Estate Agents
5/5
TrustpilotAmazing agency
Amazing agency with exceptional customer service. Would recommend this agency to everyone who wants a smooth move in process. Very helpful.
5/5
TrustpilotI had a great experience with the John…
I had a great experience with the John Shepherd Estate agents. The staff is very helpful and comprehensive. The tenancy process was handled in a very professional manner and efficient. I personally would like to thank Miss Claire Redstone for been an amazing agent
5/5
TrustpilotMegan was fantastic and made our job in…
Megan was fantastic and made our job in finalising an apartment to move in easier. Responses to my emails were dealt timely and she helped us in the process of sorting out everything.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
1/5
TrustpilotBeen with JS shepherd for a number of…
Been with JS for a number of years with little to no issues and excellent communication regarding any ongoing maintenance issues, but recent experiences have left me absolutely dumbstruck. Between 10 days to fix a hot water issue, to a current total 37 days and counting trying to obtain a new fob to access my building with continued empty promises of them chasing this up with property management, i have no words. Would have expected no hot water and a tenant unable to access their property may be considered somewhat emergencies but apparently not. Not sure if they're incompetent or just don't care.
5/5
TrustpilotEllen Lutwyche is someone I have never…
Ellen Lutwyche is someone I have never set my eyes on before. But, always put a smile on my face each time I contact her about any issue concerning our accommodation. She is so patient, understanding and a solution finder. The world would be a better place if we have more of her.
1/5
TrustpilotWe have been fatally scammed and ruined
We have been fatally scammed by this "agency". WE DO WARN EVERYONE before proceeding with them, as the problems never arise before signing the contract. It has been an absolute nightmare since barely a year ago decided to move somewhere else. Our minimum stay was over by then. They have completely stolen our deposit, leaving us in a critical financial situation after having a baby and both of us lost our jobs because of Covid. As an example, they quoted £900 for a job that can be easily done for £100 (we indeed found many contractors that can prove this). We have been completely helpless.Please, stay away from these unethical and heartless people, they can ruin your life as they did to us.
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
Trustpilotcommercial sale
This was a complicated sale due to sitting tenants. Katie & Natasha were professional at all times. Their marketing strategies were excellent and their commitment in somewhat difficult circumstances was faultless. I recommend them unreservedly. Many thanks Natasha & Katie.
5/5
TrustpilotJack Richardson was brilliant
Jack Richardson looked after us from start to finish and really made us feel comfortable from the get go. Attentive, thoughtful, easy to get in with and always able to answer questions - we’d highly recommend him. He is always prompt to get back which goes a long way during such stressful times! And he has a wealth of contacts to match his knowledge - we were overly impressed with the mortgage broker he chose to recommend too.You can go wrong with this company if Jack as a leading example is anything to go by - nothing to fault from our experience!
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotThe first thing which stood out with…
The first thing which stood out with John shepherd was how quick they were finding a viewing of the apartment i was interested in and that it was the ONLY Estate agent i went through where the place looked exactly like the pictures listed on the website.The viewing was done by Megan who was lovely and very easy to talk to. I told her i was interested in the place and she explained the steps in order to take it very clear and was quick to start the process that evening.It was my first time moving out so i had a lot of questions however she was quick to answer each one and helped me out with any enquiries or confusions i had with the moving in process, such as explaining the contracts, how the bills are done etc. It was so smooth moving out thanks to her support and now I'm 2 weeks into my residency and she is still consistently and efficiently helping me out with any problems or questions i have thanks to how easy she is to talk to.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
1/5
TrustpilotDo not use this agency.
I had a very poor experience with John Shepherd Student Lettings and would strongly advise others to avoid this agency if they want to save themselves a lot of hassle.
1/5
TrustpilotI Phoned 3 times to enquire about a…
My boyfriend phoned 3 times to enquire about a property, twice the phone was picked up and then we had the phone put down on us before had chance to speak, on the 3rd attempt, a girl called Emily answered, and abruptly said “Property has gone, any changes and will let you know” Before the word know was finished, Emily put the phone down without him even getting a word in
5/5
TrustpilotAmazing service
Great service and made the stressful experience of the buying much easier. Thanks to Lauren and Harry for arranging to drop the keys off to us on completion taking away the stress of another job on the day.
5/5
TrustpilotLauren Wood
I would like to express my appreciation of the superb level of support provided by Lauren Wood on our property in recent months in difficult circumstances.Lauren has been extremely pro-active in trying to resolve all matters as quickly as possible.Thank you very much Lauren.
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At John Shepherd, we are the leading experts in helping landlords let their properties in Sutton Coldfield. With our thirty years of experience in the property industry, we understand landlords' unique requirements and customise our advice to meet each property's distinctiveness. If you are looking for a reliable letting agent in Sutton Coldfield, look no further than John Shepherd. Our dedicated team is committed to seamlessly connecting your property with highly qualified tenants. We work tirelessly to showcase your investment property to the right audience, starting with a valuation.
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