Trusted Agent profile · Royal Sutton Coldfield
Verified
★★★★★
1,447 reviews across 3 platforms
74B Walsall Road, Royal Sutton Coldfield, B74 4QY
Part of John Shepherd, see every office.
John Shepherd's office in Royal Sutton Coldfield, at 74B Walsall Road, is rated 4.4 out of 5 across 1,447 reviews on three platforms, including 55 Google reviews rated 3.4.
55
Reviews on Google
This office
1,370
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Every review we hold for the Royal Sutton Coldfield office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Service
Our property manager is Faye Edwards, and she's an absolute superstar. Nothing is too much trouble, and she's always more happy to help. We've been with John Shepherd now since 2012, and we are more than happy with the way we've been looked after.
5/5
TrustpilotI can't recommend this company enough!
I can't recommend this company enough. The whole team has been nothing short of angels. They made a very complex move possible and we as a family will be forever greatful.
5/5
TrustpilotWindow replacement.
Excellent service from Swadlincote Windows, and Samantha's help from the Burton branch
Many thanks for your feedback on our office and contractor, much appreciated.
5/5
TrustpilotSome people know how to do it.
John Shepherd acquired our previous letting agent last year. It has taken them some time to integrate the different operations. During this time we dealt with several people with various leves of frustration and difficulty. The higher management do a great job in insulating themselves from mere customers and despite suggestions on the website could not be contacted.
4/5
TrustpilotGreat help and support
Thank you for turning a bad experience into a positive one. These days it seems that landlords often get the raw end of the deal but when you have an sympathetic ear hearing your concerns and working with you it really helps. Jonny Evans and Rajak Ali from the Sutton Coldfield office have been great - a big shout out to them and Samantha Follows too. Thanks again!
5/5
TrustpilotFriendly, Fast, First Time Buying.
Jack was super fast in contacting us. He was so friendly and easy to talk to, as well as being very informative and helpful. Although we didn’t end up buying, we still can’t recommend them enough. Loads of free helpful advice and resources available for first time buyers, explained in a way that really helped me understand the mortgage process.
5/5
TrustpilotThanks for the service Megan
Megan was not just helpful, she was professional and had good customer service. She had good communication and always tried to understand, very collected and all round fantastic service.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotThe team was great
The team was great, particularly Sana! Professional and attentive service. Thank you!
5/5
TrustpilotMarilena and her team - Incredible Service!
John Shepherd (Four Oaks) helped us rent out our property in just few weeks - excellent service! I would like to give my special thanks to Marilena. She is friendly, helpful and professional!!! Very happy experience!
5/5
TrustpilotGreat service
Great service, fast working efficient and make the house buying process a pleasure. We worked with Sam and Adrian and they was always there whenever we needed them.
Thank you for your kind review, wishing yourself and Thomas all the best in your new home.
5/5
TrustpilotWe have been with John Shepherd for…20+ years
We have been with John Shepherd for years they have handled our properties in a highly efficient and professional manner. Debbie Lock has supported us for a number of years and her fast and professional service has been excellent. Lily Johnson is a currently handling our lettings she has achieved lettings in a timely manner in this difficult market.
5/5
TrustpilotA shoutout to John Blythe (Renewals…
A shoutout to John Blythe (Renewals Clerk) for being prompt, professional and cordial
Many thanks for your review, we're glad you had such a wonderful experience with us! We will ensure John is updated.
5/5
TrustpilotThey manage my UK property
They manage my UK property. Very professional (do not turn circle). I am from Asia.
Gordon Lee, thank you so much for the positive review!
5/5
TrustpilotAmazing service by Suzanne in…
Amazing service by Suzanne in Derbyshire office all the time from start to finish
5/5
TrustpilotDrew Swadkins was excellent in finding…
Drew Swadkins was excellent in finding a tenant. He found a tenant within 2 weeks after completing all reference checks etc.I would definitely recommend John Shepherd (Colmore Row) to anyone. Excellent service Drew ! Thank you very much !
1/5
allAgentsCharged disgusting amount of
I would not recommend this agency to anybody. We made the mistake of trying to rent a property using John Shepherd only backed out after realising how ridiculously overcharged and ripped off we were being. Their fees are disgusting. And they kept all of our money that they had (unfortunately for us) already taken even though it was not possible that they done ANYTHING in the time it took us realise what was happening. I feel taken advantage of and would like to request people to avoid this company at all costs. AWFUL.
This company are an absolute disgrace. I am sadly beholden to them as I am locked into a tenancy agreement which I am unable to break. I was witness to one of the most DISGUSTING email exchanges I've ever had the displeasure of reading yesterday courtesy of their appalling excuse for a Property Manager,* and she deals (I use this term LOOSELY) with tenants based in Birmingham City Centre. I would advise anyone to avoid these piranhas at all costs.
5/5
TrustpilotMegan Johnson
Megan was a great help throughout the process and always kept in touch to keep me updated. I would highly recommend Megan and johns shepherd for both tenants and landlords those seeking to buy or sell.James
1/5
TrustpilotIf I could post ZERO stars I would
If I could post ZERO stars I would. Absolutely abysmal service from start to finish. Zero customer service. It's hard to tell if their staff is strained to be unhelpful or just plain stupid, such is the degree of their incompetence. This business needs to be avoided. Sadly as with many in this industry, very little checks and accountability is possible so they keep on treating clients with contempt.
5/5
GoogleExcellent service from Jonny & Sam- professional - Friendly- prompt on viewings - seems to be leading the way in the sector
Hello Dee Chamberlain, thank you; we appreciate your feedback!
5/5
TrustpilotExcellent
ExcellentEverything was so organised and thank you Lily for your great helpWould definitely recommendLily was so helpful, very organised and understanding. She would reply back to any message or mail I sent in a few minutes which made everything so much easier and faster. Thank you for doing such a great job.
5/5
TrustpilotQuick response on issues
Quick response on issues. Always polite and helpful.
Many thanks for your review Dimitris 😀
5/5
TrustpilotWe made the right choice
Despite difficult circumstances around the sale and during the Covid pandemic the team at John Shepherd (Shannon, Gurdev & Harry) managed the sale from start to finish with absolute dedication and care. Using their knowledge and professional skills to keep me informed and advised at all times. They are very trustworthy, return and followed up calls as well as treating my elderly mother-in-law with care and respect. Thank you. I totally recommend this company.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotBest staffs and letting agency
The staffs are efficient and responds to emails almost immediately, lily does her job so well, she always provide a solution to any problem. Generally Johnshepherd is the best letting agency I have come in contact in recent time.
5/5
TrustpilotI would recommend Lily Johnson and John…
I would recommend Lily Johnson and John Shepherd to any landlord who requires a hands off rental management team. Lily is always quick to reply to any requests I email through and has made renting out my property as easy as can be
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
At John Shepherd, we are the leading experts in helping landlords let their properties in Sutton Coldfield. With our thirty years of experience in the property industry, we understand landlords' unique requirements and customise our advice to meet each property's distinctiveness. If you are looking for a reliable letting agent in Sutton Coldfield, look no further than John Shepherd. Our dedicated team is committed to seamlessly connecting your property with highly qualified tenants. We work tirelessly to showcase your investment property to the right audience, starting with a valuation.
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