John Shepherd Sutton Coldfield reviews in Royal Sutton Coldfield

★★★★★ 1/5

Trustpilot

One of the worst letting agent! Colmore street birmingham branch

One of the worst letting agent!! They have no care for the tenant. Any repairs to happen promptly is out of question. At least wait 3-4 months and you are lucky if it gets done.They have left me in actively leaking house. I have to wish there is no rain everyday. They do not care at all that I have little baby and how I manage to heat the house as the leaks and water sipping does not help.They take tenant for granted. Would not give even one star.

Sam · 18 November 2022

★★★★★ 5/5

Trustpilot

Very happy tenant

Absolutley spot on looking after me .

Mark · 16 February 2026

★★★★★ 5/5

Trustpilot

Carried out the repair fairly quickly…

Carried out the repair fairly quickly and was informed when and who was coming to do the repair

Paul · 30 October 2025

★★★★★ 5/5

Trustpilot

A very smooth and fast process to the…

A very smooth and fast process from the beginning. In a few days we moved in the new home without any headache. Samantha our agent was extremely helpful and we got all the information. Thank you Sam

A · 9 August 2024

★★★★★ 5/5

Trustpilot

Sana Shaikh (Tenant Letting)

The treat recieved by Sana was excellent, since day one she has proved being an excelent profesional, very kind, polite and helpful. The whole process from start to end, went extremely quick and flawlessly thanks to her, could have not asked for anyone better.Thanks Sana and keep on the good work.

Naim · 29 October 2023

★★★★★ 5/5

Trustpilot

Caitlin was extremely helpful resolving…

Caitlin was extremely helpful resolving my issue and very prompt responding

Manjit · 18 April 2024

★★★★★ 5/5

Trustpilot

Above and beyond expectations

Jack has been great throughout the purchasing process. From the initial call, providing us with all of the required information during the viewing, through to the post viewing process - everything has been timely (even providing updates whilst on annual leave!) I would absolutely recommend him and John Shepherd as agents, irrespective of whether you’re a first time buyer or not.

Ben · 17 December 2022

★★★★★ 5/5

Trustpilot

John Shepherd - Kelvin Zakeyo Review

Had a really good experience with Kelvin Zakeyo. He was easy to deal with, always quick to reply, and kept things moving without any hassle. He made the whole process way less stressful than I expected.

Aaron · 24 February 2026

★★★★★ 5/5

Trustpilot

Value…Efficiency….Amiability.

Good communication. Adrian was very helpful experienced & knowledgable. Mia in the office kept us well informed & updated at all times…..& has a particularly warm & friendly telephone manner.Once negotiated they stuck to the deal we agreed and discharged their responsibilities to us in an amiable & efficient manner.Well done…& thank you.

David · 20 August 2023

★★★★★ 5/5

Trustpilot

Prompt response

Submitted a request for help last night to my property manager John Shepherd. Received reply from Regional Team Leader Lara Soars-White this morning. Kudos for the prompt response!

Ng · 29 April 2026

★★★★★ 5/5

Trustpilot

Superb property sales team

After a very quick and successful sale of our property I would like to thank the whole team at John Shepherd collection. In particular Gurdev and Harry for a very professional approach with great advice when needed. Highly recommend them. Great job!!!

Phil · 6 November 2020

★★★★★ 1/5

Google

I requested to view a house many times. Called thousands of timebut no reposne. They are very unprofessional

Ch · 16 October 2025

★★★★★ 5/5

Trustpilot

John Shepherd Estate Agents is…

John Shepherd Estate Agents is commendable. Their process from the beginning to the end is seamless. I am very pleased with their service, and will surely recommend the agents to family and friends for same service. Adeshina

MUTIU · 16 July 2024

★★★★★ 1/5

allAgents

I don't leave reviews

I don't leave reviews very often but John Shepherd West Bridgford deserve one. I am absolutely disgusted with this unregulated letting market, trying to remove deposit money for 2 small plastic cracks in a fridge freezer and saying they will need to replace both from our deposit money. Furthermore saying they will need to have it re-cleaned despite us paying £180 for two cleaners to spend 3 hours cleaning it professionally. Prior to this when we lived in the flat we had a low water pressure problem which took them over 4 months to fix, they came up with excuse after excuse before finally offering to fix it a few weeks before we moved out (only because we had to get the council involved to sort it). We then moved into another property with them where the oven had not been cleaned (see pictures attached) yet was told it was just cleaning residue. Also the dishwasher that did not work, we were originally told to try to fix it ourselves? Thirdly in our contract it makes reference to a washing machine, yet no washing machine was present and we had to spend hundreds to buy our own. I cannot believe what these agencies try to get away with, I highly doubt they would even replace the fridge and freezer for such a small crack and new tenants who will soon move in, they just want money money money! Disgusting.

Ben · 6 October 2024

★★★★★ 1/5

allAgents

"I don't leave reviews..."

I don't leave reviews very often but John Shepherd West Bridgford deserve one. I am absolutely disgusted with this unregulated letting market, trying to remove deposit money for 2 small plastic cracks in a fridge freezer and saying they will need to replace both from our deposit money. Furthermore saying they will need to have it re-cleaned despite us paying £180 for two cleaners to spend 3 hours cleaning it professionally. Prior to this when we lived in the flat we had a low water pressure problem which took them over 4 months to fix, they came up with excuse after excuse before finally offering to fix it a few weeks before we moved out (only because we had to get the council involved to sort it). We then moved into another property with them where the oven had not been cleaned (see pictures attached) yet was told it was just cleaning residue. Also the dishwasher that did not work, we were originally told to try to fix it ourselves? Thirdly in our contract it makes reference to a washing machine, yet no washing machine was present and we had to spend hundreds to buy our own. I cannot believe what these agencies try to get away with, I highly doubt they would even replace the fridge and freezer for such a small crack and new tenants who will soon move in, they just want money money money! Disgusting.

Ben · 6 October 2024

★★★★★ 1/5

Trustpilot

Don't use this agency

Don't use this agency. They illegally charge referencing fees which are not a permitted charge under the Tenant Fees Act 2019. They also fail to give adequate keys and fobs, and repairs take too long. Highly recommend to stay away from this agency

Joel · 18 December 2025

★★★★★ 1/5

Trustpilot

Lettings John Shepherd Colmore Row

Lettings John Shepherd Colmore Row. This company should close its lettings department untill they learn how to treat people's lives and money with respect. They have literally stolen money and belongings from my daughter and partner during the time she was having twins prematurely over a mold infested house that should have been checked before letting. This is still ongoing with solicitors now being involved. KEEP WELL AWAY FROM THIS COMPANY. Mr S Hough

Steve · 26 February 2023

★★★★★ 1/5

Trustpilot

Tassi Lettings

Tassi Lettings are now under John Shepherd so just to add to here also:I am a student living in a flat with Tassi Student Lettings currently. It has been beyond hell.When I moved in:- Tabacco scattered across the floor- Bin full of maggots - Dirt on the skirting boards- Mould in the bathroom- Electric parking that did not work- No heating (and it has been 2 months)- No instructions on how to turn the fire alarm off (it was on from 9pm - 10am)- Electricity randomly switching off- Light detached and hanging from the ceiling - Scratched furniture- Broken toilet seat- More I cant even think offYou can not get hold of them at all! If you have an issue you have to ring 100 times to even get through to someone. DO NOT LET FROM THEM! They are useless, absolutely useless. I moved in in August it is now October and problems are still coming up and the old ones are not getting fixed.

Kt · 2 October 2024

★★★★★ 5/5

Trustpilot

Natasha Watkins was my agent in the…

Natasha Watkins was my agent in the sale of my apartment. She was very helpful and efficient in all aspects. Great service. Recommend.

J · 10 February 2025

★★★★★ 1/5

Trustpilot

Found the staff to be generally very unhelpful

Found the staff to be generally difficult and unhelpful. I wanted to view a property on Hampton Lane. They said they were told by the seller to 'work backwards' from 5.30pm, and offered me a 4.15 slot. Asked repeatedly for an earlier slot, due to work commitments, but they just said no. On the day, yesterday, it transpired I could not make it for work reasons, despite my efforts to make it. I rang agent today to ask for a viewing. I was told offers had been made and another viewing was 'unlikely.' I would have thought that unless the offers had been accepted and /or property had been sold, there is no reason not to entertain further interest. I would expect a greater level of courtesy from agents, especially when they are dealing with a property value of just under a million pounds! Extremely frustrating and disappointing. I cannot understand this approach to buyers.

Gazala · 24 June 2022

★★★★★ 5/5

Trustpilot

Professional

I had a wonderful experience with John Shepherd, specifically because of Melissa Cannon. She was extremely helpful, quick to respond, professional and showed empathy. Thanks a lot Melissa!

B · 18 June 2025

★★★★★ 5/5

Trustpilot

Great Managing agents

I have been renting a property for over a year now with John Sheppards being my managing agent, Everytime I have had a issue or concern Lauren Foster and her Team has been ever so helpful and helped me every step of the way.I would definitely recommend Lauren and her team for anyone looking to possibly rent a property.

Angelo · 19 December 2022

★★★★★ 1/5

Google

By far the worst letting agency we have ever used. How anyone has ever given them more than 1 star I have no idea. If I could give them less I would. Every time we ring we get passed from pillar to post promised phone calls back and nothing. Been going on four weeks now and when the rental contract came through it was wrong. Spoken to them again twice and it's still come through wrong twice. Absolutely diabolical service. Please AVOID AVOID AVOID AVOID!!!!!!!

Chris · 16 September 2024

★★★★★ 2/5

Trustpilot

Absolutely shocking service

Absolutely shocking service. Requested a landlord statement for over one month for my tax bill. Despite chasing and clarifying information several times. Called up spoke to a very rude lady on the phone. Never received the document.

Simmy · 28 January 2026