Trusted Agent profile · Royal Sutton Coldfield
Verified
★★★★★
1,446 reviews across 3 platforms
74B Walsall Road, Royal Sutton Coldfield, B74 4QY
Part of John Shepherd, see every office.
John Shepherd's office in Royal Sutton Coldfield, at 74B Walsall Road, is rated 4.4 out of 5 across 1,446 reviews on three platforms, including 55 Google reviews rated 3.4.
55
Reviews on Google
This office
1,369
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Every review we hold for the Royal Sutton Coldfield office, from every platform, shown as written. First names only.
5/5
TrustpilotGood service
Kelvin Zakeyo sorted out a uni house for myself and 5 mates really quickly, with top professionalism.
Thank you so much for your lovely review and feedback - we will ensure this is shared with Kelvin
5/5
TrustpilotI had a really great experience viewing…
I had a really great experience viewing the house yesterday. The process felt relaxed and transparent, and we were able to discuss our budget openly and even negotiate terms that worked for us. I also appreciated being able to talk through our preferences without feeling rushed.
5/5
TrustpilotThis guy is amazing
This guy is amazing , thank you for making it stress free , you are amazing
Thank you so much for your great review!
5/5
TrustpilotLily Johnson: efficient, diligent, and outstanding work ethics.
I am currently in the process of renewing my tenancy and Lily Johnson is the agent currently on my case. I must express my gratitude towards her, she has been the most efficient, diligent, and knowledgeable housing agent I have ever dealt with. I really appreciate her hard-work, and I hope John Shepherd never let go of her services, they would be missing a star!
5/5
TrustpilotExcellent service throughout the process
My interaction with the team in Shirley was the purchase of my new home, from the first interaction I was impressed and it made such a smooth process during a difficult time before the stamp duty holiday.Jordon was our first point of contact when we viewed the property creating a relaxed atmosphere, he was able to answer questions that we raised (unlike some viewings that we had been to) and followed up after when needed.Sophie was managing the next step, I had not purchased a house in 20 years and Sophie walking me through the process and put me at ease during the negotiation stage, thankfully for us our offer was accepted. I want to thank Sophie for her patience and professionalism during this stage.Next was Shannon who provided me sound information about the process and where we may need help during the process of managing the solicitors.Amazing service and if I were ever to move again would certainly consider using John Shepherd.
5/5
TrustpilotYou just can’t beat them at John Shepard
I can’t express how much I would like to thank you all at John Shepard Collection especially Gurdev and Harry they have more than bent over backwards for my family and sale of our house. It wasn’t straight forward at the beginning as we had built the house ourselves and there was so much paper work that we needed to get for the sale to commence but with all there help and guidance we got there in the end with there advice and patients they done more than there job and for that I am very grateful I am now all sold and looking for our next adventure thanks again guys all at John shep ❤️❤️❤️
5/5
TrustpilotBoth Megan and Gemma were very…
Both Megan and Gemma were very professional, whilst helping us through a smooth transition.
5/5
TrustpilotAlex shomari was super professional and…
Alex shomari was super professional and came across as very warm.
Thank you for sharing your review. We are delighted to hear that you had a great experience. If you need anything further, please do not hesitate to reach out to us.
5/5
TrustpilotWe recently purchased a house in…
We recently purchased a house in Stafford via John Shepherd estate agents. I have to say that the way they dealt with us was exceptional. From the very start they kept us informed of how the sale was progressing. All queries and questions from the sellers were passed back to us promptly. Specifically Mia Cornwall was excellent in dealing with the whole sale from start to finish.
5/5
TrustpilotBest experience I ever had !
I just got my new flat through this agency and I cannot describe how impressed I’ve been about them professional service ! I don’t even know how to say Thank you to Brendan Pearce , because he was absolutely amazing and he was helping me a lot to get my dream flat ! Even when I was struggling with forms and applications he was totally there for me to help with the best advices. As I had a bad experience before with others agents , Brendan was a truly blessing for me ! I will definitely recommend this agency and for sure I will keep them for my needs in the future! x
1/5
TrustpilotAVOID AT ALL COSTS!!
AVOID AT ALL COSTS!!! horrific company
Thank you for your feedback. We are very sorry to hear about your experience and the distress caused by the condition of the property. This isn’t the standard we aim to deliver, especially when it comes to clear communication and timely repairs. We understand how frustrating this must have been. We’d really like the opportunity to put this right so please contact us directly so we can look into the details and support you further. Thank you.
5/5
TrustpilotCharlotte Milner - thank you!
Charlotte Milner made our experience with John Shepherd Lettings great! She always kept us well informed during the whole renting process and happily (and promptly!) answered any questions we had. Charlotte was always friendly and we have found it very helpful that she was the sole agent dealing with our queries - this kept communication very clear! Thank you again.
5/5
TrustpilotJust waned to thank the staff at John…
Just wanted to say the staff at John Shepard have been great especially Ailish in the solihull office. She was alway quick to respond to emails, sorted out a viewing with the landlord before they’d even had a chance to market the property. This has lead to us being able to get to know the landlord and him us as tenants making the move easier as well. The only downside is the referencing service they use as it seems to be set up on a 50/50 basis so my husband had to pay half then I had to log in and pay half. This isn’t John Shepard’s faults just the was it’s set up.Rickie was also fantastic at getting back to us with any queries in Ailish’s absence.
5/5
TrustpilotEfficient staff who are friendly and…
Efficient staff who are friendly and helpful
Thank you so much for your review. We are thrilled to hear that you found our staff to be efficient, friendly and helpful. Your feedback inspires us to continue providing customer-centric service and we look forward to welcoming you back soon.
5/5
TrustpilotHappy with the service provided.
Thank you for your kind words, James. We are delighted to hear you were happy with our service. Our team strives to provide professional and reliable guidance, and your feedback means a lot to us. We look forward to supporting you again in the future.
1/5
TrustpilotThey do not allocate house viewings fairly.
The lady I spoke to (didn’t get her name) was quite rude and abrupt. We enquired about viewing a house as soon as it was listed. Was told we would get a call once they had access to the property. We never got a call, so Called back today to be told the viewings are now fully booked meaning they do not allocate viewing fairly as I literally enquired within minutes of the house being published on right move.
We are sorry to read your comments. Unfortunately we cannot locate a file for you with just a first name and we would ask if you can please email drew.swadkins@johnshepherd.com with your full name and which office you called through too so we can locate your file and respond to your comments.
5/5
TrustpilotEllis who I saw today was very pleasant…
Ellis who I saw today was very pleasant and well mannered. He helped me receive my parking pass this morning and although he was already dealing with another tenant he still made sure to greet me and ensured that he would deal with me next. Although it was a wait, granted he was busy, he was apologetic and very kind.
5/5
TrustpilotStaff are lovely
Lara Soars ‑ White and Simon Price are extremely helpful!
Thank you for your sharing your review with us. We are glad to hear that you found our team helpful and professional. If you need anything further, please feel free to reach out to us.
5/5
TrustpilotJohn Shephard Estate Agents Review
Our Lettings Negotiator Destinee Rowe was fantastic to look at the property with. I was left alone to look around the flat we moved into by myself and any questions I had she was able to answer professionally without fail especially about things that could of put me of the flat while viewing it. She helps move the process along quickly which was well needed and always responded to any queries I had quickly and efficiently. She is a credit to John Shepherds reputation.
4/5
TrustpilotThank you Lily at John Shepherd
Thank you Lily at John Shepherd. Given the “virtual “ nature of our relationship, I have to say that I can be nothing other than impressed by her speed to respond to all of my requests promptly and professionally. Oh, and given the amount of questions I asked, her patience was pushed to the limit. But, you wouldn’t have known it. Moved into the flat on Saturday. Lily and the teams post move follow up etc all very welcome. Great customer service all round.
4/5
TrustpilotJohn Shepherd estate agents were…
John Shepherd estate agents were helpful under the current circumstances especially, they explained everything thoroughly and were very informative about the processes and what was required of us. Jack Richardson was the agent dealing with our property and acted in a very professional and friendly manner. Overall a comfortable experience with john Shepherd. My only one criticism is we could have been provided with more information on the property itself, such as utility providers and which broadband providers are compatible in the area. This wasnt provided on the date of the move and made setting up accounts to the providers more difficult.
4/5
TrustpilotExcellent service by Michelle and Tom!
We had a positive experience with Tom and Michelle, who went above and beyond to ensure a smooth and stress-free process. Their team was incredibly supportive, guiding us through every step with clear and timely communication. They facilitated a second view with pleasure and they replied all our questions. They were proactive in addressing our queries and made sure all necessary steps were completed within the required timeframe. Their exemplary response gave us confidence and peace of mind throughout, and we’re truly grateful for their outstanding service.
5/5
TrustpilotWe have had a great experience selling…
We have had a great experience selling through John Shepard, we recently put our home on the market and have been so impressed with the service. Sophie was initially dealing with us when we were deciding to put it up on the market, she was very proactive following up and always happy to assist. She arranged everything quickly and efficiently to suit us, the photography work and video upload really made a difference to the interest we had, we were very impressed how well they were able to advertise our home.Jordon was involved in doing the viewings for our home, and was very proactive in contacting potential buyers. He was always happy to help when I called with any questions, and very accommodating. Between Sophie and Jordan they were able to bring in a lot of viewings for our home. I was very impressed with their proactive approach and their customer service. We sold our home under two weeks of it being on the market, we couldn’t of asked for more. We will definitely recommend to friends and family and would definitely use John Shepard as a first choice going forward.
5/5
TrustpilotProfessional and Friendly Service
The John Shepherd team have been really efficient, friendly and supportive.
Thank you for your kind words. We are thrilled to hear that our team provided you with professional and reliable guidance throughout the process. Your recommendation means a lot to us, and we appreciate your trust in our local expertise. If you need anything in the future, please do not hesitate to reach out.
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At John Shepherd, we are the leading experts in helping landlords let their properties in Sutton Coldfield. With our thirty years of experience in the property industry, we understand landlords' unique requirements and customise our advice to meet each property's distinctiveness. If you are looking for a reliable letting agent in Sutton Coldfield, look no further than John Shepherd. Our dedicated team is committed to seamlessly connecting your property with highly qualified tenants. We work tirelessly to showcase your investment property to the right audience, starting with a valuation.
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