Every review we hold for the Royal Sutton Coldfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly recommend
We recently completed the sale of our property with John Shepherd during the midst of the pandemic. Gurdev managed the sale in a very professional way. In particular, we were really impressed by Gurdev’s proactive approach, and with the level of communication we had with her throughout the process. All viewings were conducted in a professional manner, feedback was always received on a timely basis and only appropriately vetted, credible buyers were permitted to view the property. We highly recommend Gurdev and her team at John Shepherd.
Mrs · 18 January 2021
★★★★★ 5/5
TrustpilotThe guy is a very nice guy and he knows…
The guy is a very nice guy and he knows how to attend to customers
Felix · 13 January 2026
Agent replied · 20 January 2026
Thank you so much for your lovely review and feedback.
★★★★★ 5/5
TrustpilotGreat!!
Amazing landlord, fair prices and very nice!!
Jessica · 19 March 2026
Agent replied · 21 March 2026
Thank you for your review!
★★★★★ 5/5
TrustpilotVery helpful and informative
Very helpful and informative. Sam was brilliant, both in person and over the phone. He showed us around the house and new the house & the surrounding area well. If I was selling my house I would definitely would ask Sam to do it, as he is fab!
Nat · 27 November 2020
Agent replied · 12 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
★★★★★ 1/5
GoogleExtremely poor service from the Mere Green Branch.. regarding maintenance issues of one of the rental properties they are supposed to be managing, lack of response to phone calls and even a personal visit from my partner... I would not recommend!
Tim · 9 April 2025
Agent replied · 4 June 2025
Tim Pickles, thank you for taking the time to leave us feedback about your experience with us.
★★★★★ 5/5
TrustpilotGreat service and communication
My experience with the team has been great from the very beginning. From the outset Lauren was helfpul and friendly when coming to view my property to get it on the market. Since then Shannon has been an absolute godsend. She is the person who keeps me the most up-to-date (more than my solicitor) and has always been on and for any questions I have had - and there have been many, but she always takes the time to talk me through the process. I am (fingers crossed) nearly at the end of the process of selling and I would recommend John Shepherd to anyone thinking of putting their property on the market.
Natasha · 12 October 2020
★★★★★ 5/5
TrustpilotEllie has been very useful with my…
Ellie has been very useful with my daughter purchasing her first property. She has always replied to emails and enquires the day of enquiring! Thankyou
Victoria · 2 April 2025
★★★★★ 5/5
TrustpilotLauren Foster top for customer care
Lauren Foster is incredibly professional and level of customer service is second to none. I hope the management at John Shepherd are able to recognise her efforts.Just the simple things, such as timely and meaningful communication makes a huge difference. Many thanks David
David · 8 July 2024
★★★★★ 1/5
TrustpilotThis is prInaccurate descriptions, lack of timely support, manipulative practices, disrespectful and disgusting services!obably the worst letting…
This is probably the worst letting agency I have ever used in my life. I have been renting for nearly 7 years in the UK and I definitely had the worst possible experience. The staff is extremely unhelpful, arrogant and ridiculously rude. I had no water in the flat when I moved in, missing letter box keys, fob is not working, broken wash machine, the flat was dirty, messy and not even been cleaned! It took them weeks to fix the problem, definitely wasn't a livable condition when I moved in!!! When I moved out, they tried to charge me £180 for cleaning fee, and blamed me for broken items which were already broken when I moved in and the flat was dirty on arrival! I can guarantee that the flat was 100% cleaner when I moved out compared to when I moved in! I would not recommend that you use these guys to deal with anything from sales to lettings to maintenance. Inaccurate descriptions, lack of timely support, manipulative practices, disrespectful and disgusting services!
Shihui · 16 February 2023
Agent replied · 12 April 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
★★★★★ 5/5
TrustpilotI have dealt with Senka at John…
I have dealt with Senka at John Shepherds on many occasions and find her helpful when dealing with my properties.
Bob · 30 May 2025
★★★★★ 5/5
TrustpilotPurchasing a property.
Turkay has been of great help in this process. Always quick to answer and get back to you regarding any queries you might have. Very open, talkative of the property, and positive, which is a rarity in this industry (especially when it comes to viewings).
Leia · 20 May 2024
★★★★★ 5/5
TrustpilotTanisha was really good with me and my…
Tanisha was really good with me and my partner made us feel very reassured, made time for us, didn’t make anything complicated.
Ellie-Mae · 1 May 2025
★★★★★ 1/5
TrustpilotAbusive staff, all round bad company.
Abusive staff that shouts whilst denying legal rights to tenants, openly admitted they don't maintain properties so landlords what are you paying for? Have cost us hundreds and damaged my landlords property by lack of maintenance. The abusive staff member has faced no repercussions either baring in mind the abuse on top of admitting he's not done his job (in writing) as well as misadvising to the cost of hundreds (also in writing). Get yourself a better estate agent as a tenant or a landlord, landlords you're paying for literally nothing! Tenants they regularly break the law! This can also impact on landlords. They just say they're doing what they do but have no evidence to ever back it up so request and you won't receive. They have been reported to my local MP multiple times and now once more by myself, I am also taking legal action against them for the lack of management to the tenancy and damages caused by lack of. Fully supported by my legal advisor.
Daniel · 24 January 2023
Agent replied · 12 April 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
★★★★★ 1/5
TrustpilotAbsolutely terrible agents.
Absolutely terrible agents.If you are a landlord please avoid these people or you will be faced with issues relating to mismanagement.I have been waiting for tenancy documentation from the Sutton Coldfield practice for 7 weeks and still not received such documentation. I cannot file a section 21 notice without this information. You will not be able to get through and you will not be provided with sound advice.They are simply taking on lots of properties without being able to manage them effectively.
Bal · 16 December 2024
★★★★★ 1/5
TrustpilotLANDLORDS BEWARE !! Unreliable Management and Substandard Contractors
I would strongly advise landlords to avoid this agency. In my experience they provide very little support and seem more interested in collecting fees than actually managing properties. Maintenance issues were handled poorly, and using unreliable contractors whose work was substandard. If you are a landlord looking for a proactive, professional service, I would recommend looking elsewhere.
MW · 19 September 2025
★★★★★ 5/5
TrustpilotFindHighly efficient and professional! Olga from John Shepherd made the rental experience wonderful！ing a rental property can be…
Finding a rental property can be stressful, but working with Olga from John Shepherd made the experience wonderful. I can't express how thankful I am to have found her.
Jia · 7 August 2025
Agent replied · 9 August 2025
Dear Jia, thank you for your kind review. This has been shared with Olga. Wishing you and your family well in your new home!
★★★★★ 5/5
TrustpilotThere isn’t a better estate agency team…
There isn’t a better estate agency team out there. Sam has gone above and beyond to help us make our purchase and sale go as smoothly as possible, professional from the very start right to the end of completion. Thanks John Shepard team and thanks Sam!
Chloe · 13 November 2020
Agent replied · 12 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
★★★★★ 5/5
TrustpilotExcellent Service from Jack Richardson
From the beginning of the process Jack support and customer service were flawless. He was extremely approachable, always was willing to go that extra mile and was very prompt with his responses and answers. Fantastic professional and I would certainly recommend Jack to anyone! Thank you.
Oliver · 12 November 2020
Agent replied · 12 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
★★★★★ 5/5
TrustpilotWe recently rented an apartment through…
We recently rented an apartment through John Shepherd and Lily Johnson was our primary contact throughout the process. We had to move in as soon as possible and lily somehow understood this as she made it a hassle free experience for us and also provided immediate response to our concerns.
Olatunde · 16 January 2024
★★★★★ 5/5
TrustpilotWorking in behalf
I work on behalf of John Shepherd and have great experience with them I work a-lot on behalf of Aarti who gives me as much details as she can on the faults and has been great to work with
Luke · 24 February 2026
★★★★★ 1/5
TrustpilotDreadful company
Dreadful company. Took my deposit and as I didn't pass the affordability check the landlord decided not to rent me the property. It's been around 4 weeks now and I've emailed them and nobody has got back to me after initially asking for my bank details so they can refund me.
Imran · 8 November 2025
★★★★★ 1/5
allAgentsAbsolutely shocking agents.
Absolutely shocking agents. Rented a property from them. Carpets were filthy Holes in bath tank leaking. Windows all damaged mold in bathroom and to bedroom huge crack in another bedroom... was told all would be done. Stupid me signed the agreement didnt do any off the work. I painted the hole house. 1 bedroom was only half painted before I gave up, as didnt finish the painting they took £170 out off deposit even tho painted the rest off house. Charged me £10 for 2 bulbs when half didnt work when moved in. Also charged me £50 to clean carpets what were filthy b4 moved in
They dont care about tenants all interested in is taking your money plz if you read this stay away from john shephard
Jeremy · 20 November 2019
★★★★★ 1/5
allAgents"Absolutely shocking agents...."
Absolutely shocking agents. Rented a property from them. Carpets were filthy Holes in bath tank leaking. Windows all damaged mold in bathroom and to bedroom huge crack in another bedroom... was told all would be done. Stupid me signed the agreement didnt do any off the work. I painted the hole house. 1 bedroom was only half painted before I gave up, as didnt finish the painting they took £170 out off deposit even tho painted the rest off house. Charged me £10 for 2 bulbs when half didnt work when moved in. Also charged me £50 to clean carpets what were filthy b4 moved in
They dont care about tenants all interested in is taking your money plz if you read this stay away from john shephard
Jeremy · 20 November 2019
★★★★★ 5/5
TrustpilotFriendly
Friendly, polite and replies fast.
Harleen · 9 March 2026
Agent replied · 11 March 2026
Thank you for your kind words, Harleen. We are glad you found our team friendly and responsive. If you need anything further, please feel free to reach out to us.
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