Trusted Agent profile · Royal Sutton Coldfield
Verified
★★★★★
1,439 reviews across 3 platforms
74B Walsall Road, Royal Sutton Coldfield, B74 4QY
Part of John Shepherd, see every office.
John Shepherd's office in Royal Sutton Coldfield, at 74B Walsall Road, is rated 4.4 out of 5 across 1,439 reviews on three platforms, including 48 Google reviews rated 3.3.
48
Reviews on Google
This office
1,369
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Send John Shepherd Sutton Coldfield a message.
At John Shepherd, we are the leading experts in helping landlords let their properties in Sutton Coldfield. With our thirty years of experience in the property industry, we understand landlords' unique requirements and customise our advice to meet each property's distinctiveness. If you are looking for a reliable letting agent in Sutton Coldfield, look no further than John Shepherd. Our dedicated team is committed to seamlessly connecting your property with highly qualified tenants. We work tirelessly to showcase your investment property to the right audience, starting with a valuation.
Every review we hold for the Royal Sutton Coldfield office, from every platform, shown as written. First names only.
5/5
TrustpilotJoe was very helpful and knowledgable…
Joe was very helpful and knowledgable at the viewings and looking to book our place with him.
Thank you for taking the time to share your review. We are so pleased to hear about your positive experience and look forward to supporting you again in the future.
5/5
TrustpilotRenting is straightforward
Renting is straightforward, transparent & the staff are beyond friendly, specifically Alisha!
Thank you for taking the time to share your review. We are so pleased that you found our team helpful and friendly, especially Alisha. We look forward to supporting you again in the future.
5/5
GoogleI’m really happy with my new place. I’m already really enjoying the space and settling in well. The property was delivered exactly as shown on the website, which I really appreciated. The whole process has been smooth and straightforward. I’m very happy with my new home and would definitely recommend the agency.
Thank you for sharing your wonderful experience James. We are delighted to hear that you are enjoying your new home and that the property met your expectations. We would love to give a shout out to our team members so please do share who you were speaking with so that we can recognise their great work. Thank you again and if you ever need anything, please feel free to reach out to us.
5/5
TrustpilotSuzanne has been exceptional for the…
Suzanne has been exceptional for the duration of our tenancy, so helpful and made our tenancy so easy for us!
Thank you for your kind words, Bethany. We are thrilled to hear that Suzanne has been so helpful and made your tenancy easy. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotExcellent service
Catie was lovely with me and my partner with looking for a property, Excellent service, super friendly.
Thank you for your review. We are pleased to hear that you and your partner found the property search excellent and that our service was super friendly. Thank you for your kind words again and we look forward to assisting you again in the future.
5/5
TrustpilotWorking with Lara Soars made the process easy
Lara Soars was super helpful during the moving out process making it seamless, provided prompt update every step of the way. Greatly appreciated.
Thank you for sharing your experience. We are glad to hear that Lara provided helpful and professional support throughout your moving out process. If you need anything further, please feel free to reach out to us.
5/5
TrustpilotThanks Aleemah for your prompt and kind…
Thanks Aleemah for your prompt and kind support!
Thank you for taking the time to share your review and for your kind words for Aleemah. Your appreciation means a lot to us, and we look forward to continuing to build a trusted relationship with you.
5/5
TrustpilotGoing the extra mile!
I am not a tenant or landlord, but a neighbour of a property let by John Shepherd. There was an issue with a piece of broken furniture in which could be heard in my property, creating an awful consistent noise. This had been a long standing issue in which the previous lettings agent did not consider part of their remit, and were quite unhelpful. When I heard the property was now managed by John Shepherd, I called and spoke to Caitlin, Property Manager. She was extremely helpful, sorted the issue within a week and kept in contact with me throughout. It is rare that we give positive feedback and I believe we are all judged on how things are managed when things go wrong, which is why I am leaving this review. Thanks for your help, much appreciated.
Really appreciate you taking the time to leave such feedback. We will ensure Caitlin is made aware of your thanks.
5/5
TrustpilotAlisha Donaldson was extremely helpful…
Alisha Donaldson was extremely helpful and resolved all my issues
Thank you for your kind words, Brandon. We are delighted to hear that our team was so helpful and resolved your issues. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotHi really easy and straight forward to…
Hi really easy and straight forward to deal with. Had me moved in really quickly is what i needed. Thanks Jordan and the team. Xxxxxx
Thank you for your kind words. We are glad to hear that the process was easy and straight forward. We look forward to continuing to support you.
5/5
TrustpilotThe staff is very friendly and helpful
The staff is very friendly and helpful, support you in every way. Our letting agent Jordan is very patient and supportive.
Thank you for taking the time to share a review. We are glad to hear that Jordan provided you with reliable guidance and support. If you need anything further, please feel free to reach out to us.
5/5
GoogleJohn Shepherd manage a flat that I rent out and I am so well looked after by Abbie Clark it gives me peace of mind. Professional and prompt in replying to me and helps with any queries. Great service.
Thank you for your kind words Louise. We are delighted to hear that Abbie has provided you with reliable guidance and professional support. Our team strives to be communicative and helpful, ensuring you feel well looked after. Please reach out if you have any further queries or need assistance, we are always here to help.
5/5
TrustpilotPrompt support, explained everything in detail
As a first time buyer, the process seemed very tedious and overwhelming. However the agents (Madilynne and Natasha) made it easier by responding to the emails promptly and explaining the next steps at every step. They have been super helpful with something that is very exciting but also very anxiety-provoking!
Thank you for sharing your 5* review Hanan. We are so pleased of your experience working with Madi and Tash who were able to support you every step of the way. We appreciate your recommendation and wish you all the best in your new home!
5/5
TrustpilotMaisy has been brilliant
Maisy has been brilliant, I had issues with my utility companies and she steered me in the right direction and made the process stress free
Thank you for your wonderful review, Mark. We are thrilled to hear that Maisy provided you with brilliant support and made the process stress free. We look forward to assisting you again in the future.
5/5
TrustpilotJessica was so helpful throughout my…
Jessica was so helpful throughout my process.
Thank you for your kind words, Daisy. We are thrilled to hear that both Jessica and Catie provided you with such helpful support. We strive to offer reliable guidance and build lasting relationships through open communication. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotOutstanding service.
All the staff but especially Ellie were honest, thoughtful and kept me fully advised throughout my first experience of selling a property. Communication was prompt , returning my calls speedily, and chased up any queries I had. I would them again if I needed to and would highly recommend them to anyone selling a property.
5/5
TrustpilotGreat company!
Everybody was so kind and understanding! Such a quick process! I can’t wait to move into my new home!
Thank you so much for your review. We are thrilled to hear that you found our process quick and our team kind and understanding. Wishing you luck in your new home and we are here to support you in the future, if required. Thank you again!
5/5
TrustpilotVery helpful staff
Very helpful staff, particularly Nakesha. Some small hiccups handled well. Moving is always somewhat traumatic but made less so by the staff
5/5
TrustpilotKelvin Zakeyo was incredibly helpful
Kelvin Zakeyo was incredibly helpful, knowledgable and supportive throughout the whole process! Really happy with the service from him :)
Thank you for sharing your experience. We are thrilled to hear that Kelvin provided you with such helpful and professional support. If you need anything further, please do not hesitate to reach out to us.
5/5
TrustpilotLara's a great property manager
I moved in recently and my property manager Lara Soarswhite has been really helpful. They were some things that needed to sorted out, and she has been understanding and quick to respond with solutions.
Thank you for your review of our services. We are delighted that your experience has been of a high standard and Lara has provided a great service!
5/5
TrustpilotCatie was amazing
Catie was amazing, I had a great experience working with her.
Thank you for sharing your 5* review with us. We're delighted to hear that you found Catie to be amazing and helpful. Thank you again and if you need anything further, please feel free to reach out to us.
4/5
TrustpilotGreat Service!
All the team from John Shepherd were big help from the start. Ellie and Natasha successfully reselling our property on short notice was massive. Natasha Watkins was especially methodical at the end of the process to make sure this crossed the line. Cannot thank them enough.
5/5
TrustpilotAmazing service
Dealt with a lady called Abbie Clark Last week when I went in to branch I Would like. To say what a pleasure to speak to someone so confident and knowledgeable in there job Keep it up
Thank you for your kind words Eric. We are delighted to hear that had a wonderful experience working with Abbie. Your feedback is important so thank you for sharing and we look forward to continuing our partnership.
5/5
TrustpilotCatie was a ⭐️ star
Catie was a ⭐️ star.
Thank you so much for taking the time to share your review for Catie and Paula!
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