Trusted Agent profile · Royal Sutton Coldfield
Verified
★★★★★
1,444 reviews across 3 platforms
74B Walsall Road, Royal Sutton Coldfield, B74 4QY
Part of John Shepherd, see every office.
John Shepherd's office in Royal Sutton Coldfield, at 74B Walsall Road, is rated 4.4 out of 5 across 1,444 reviews on three platforms, including 53 Google reviews rated 3.4.
53
Reviews on Google
This office
1,369
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Every review we hold for the Royal Sutton Coldfield office, from every platform, shown as written. First names only.
4/5
TrustpilotGreat Service!
All the team from John Shepherd were big help from the start. Ellie and Natasha successfully reselling our property on short notice was massive. Natasha Watkins was especially methodical at the end of the process to make sure this crossed the line. Cannot thank them enough.
5/5
TrustpilotAmazing service
Dealt with a lady called Abbie Clark Last week when I went in to branch I Would like. To say what a pleasure to speak to someone so confident and knowledgeable in there job Keep it up
Thank you for your kind words Eric. We are delighted to hear that had a wonderful experience working with Abbie. Your feedback is important so thank you for sharing and we look forward to continuing our partnership.
5/5
TrustpilotCatie was a ⭐️ star
Catie was a ⭐️ star.
Thank you so much for taking the time to share your review for Catie and Paula!
5/5
TrustpilotVery responsive staff
Caitlin is very responsive and tried to make sure we have a smooth move-in. Much appreciated.
Thank you for your review. We are glad Caitlin was helpful and communicative during your move-in. We appreciate your trust in us and look forward to assisting you again in the future.
5/5
TrustpilotMany thanks to Aleemah
Many thanks to Aleemah, who helped me to resolve the issue of parking tickets and parking fob actively.
Thank you for your review. We are glad Aleemah could assist you with your parking tickets and fob. If you need anything further, please feel free to reach out to us.
5/5
TrustpilotChristina Tzemanaki from the compliance…
Christina Tzemanaki from the compliance department was very prompt on getting back to me regarding my request and clarification on the changes in contacts I had. I appreciate in a large company processes are streamlined within relevant departments, however prompt communication with tenants goes a long way. Kind Regards, Ruslana
Thank you for taking the time to share your review Ruslana. We are so pleased to hear of your experience working with Christina and that she prompt and helpful in addressing your request. We really appreciate your recommendation and look forward to continuing to support you.
5/5
TrustpilotTenill who works at the four oaks…
Tenill who works at the four oaks office has been amazing every time I have needed help and advice she's proven to be super helpful and efficient, always keen to speak with you. She is a credit to your team, many thanks for the help over the last month's especially. Cheers Mel Evason.
Thank you for sharing your positive experience. We are delighted to hear that Tenille provided such helpful and efficient support. We truly appreciate your kind words and value your feedback. Thank you again and we are here to support you should you require our assistance in the future.
5/5
TrustpilotThey are a very helpful branch
They are a very helpful branch, in particular the staff member named Faith was very friendly and polite and made the whole letting process straightforward and stress free
Thank you for your kind review, we will pass this feedback onto Faith
1/5
TrustpilotRented and found lawyer Adam Ali
Rented and found lawyer Adam Ali, the landlord was really a sub-letter who changed the locks after I signed everything. John Shepherd agency refused to help after taking a month's rent and deposit, was homeless
Thank you for taking the time to share your feedback. We are extremely sorry to hear about your experience and the concerns raised in your review. Unfortunately, we are unable to identify your tenancy from your review alone. We would welcome the opportunity to investigate the issues you have raised and ensure any outstanding concerns are being handled appropriately. Please contact us directly at laura.heaven@johnshepherd.com with your name, property address, and any relevant details, and a member of our team will be in touch as soon as possible to ensure this is resolved for you. Thank you again for your feedback. We hope to have the opportunity to address your concerns and work towards improving your experience with us.
1/5
TrustpilotAppalling experience with John Shepherd
Appalling experience with John Shepherd. After 6 years of loyalty, they have committed gross professional negligence by authorized an early tenant move-out without my consent, breaking a fixed-term contract. Most alarmingly, they have taken unauthorized deductions from my rent account (increasing fees by 2% without a signed agreement). They are also currently ignoring a formal complaint. Absolute lack of integrity and professional standards. Avoid at all costs.
Thank you for sharing your review with us however we are disappointed to hear about your experience and the distress caused. Please reach out to us directly so we can address your concerns and work towards a resolution.
5/5
TrustpilotSophia was exceptional
Sophia has been exceptional,professional and very helpful in all events leading to my family occupying 29 Shepton crescent.
Thank you for sharing your experience. We are delighted to hear that Sophia provided professional and helpful support throughout your journey. If you have any further questions or need assistance, please feel free to reach out to us.
1/5
TrustpilotAvoid John Shepherd at all cost!
If you looking at letting with John Shepherd I would seriously think twice! firstly it is really hard to get through, secondly the attitude on the receiving end is not friendly at all! The service is appalling and very disappointing. There is no compassion in the way things are and have been handled and dealt with. My shower broke on a Friday and I was assured someone would come out on the evening or Saturday morning. I have had to pay someone privately just to come out and take a look. John Shepard maintenance have then had the cheek to email me Monday PM after their lovely weekend to see if I can send further information re the shower. They just can’t get the basics right! My landlord is a brilliant person who has been very supportive and has now questioned why he has trusted his property in their hands. We have had nothing but trouble. They are keen to take the rent upfront but the assistant from them had been shocking. I would never recommend this letting agency to anyone. They have caused me nothing but stress. I have had to make alternative plans which has not only added extra costs but ruined my weekend. I am very disappointed feeling let down and disheartened. I hope they can understand how this has made me feel and other people who have been in this situation. My question is how would they feel and respond in my situation.
5/5
TrustpilotOur current property manager
Our current property manager, Reemi Yasmin, has been e real addition to the team. Previously I have had some managers taht have not communicated well, but Reemi always replies to my emails, explains situations clearly and succinctly and I feel she genuinely does want to help me as a landlord
Thank you for sharing your review with us. We are delighted to hear of your experience working with Reemi and we are so pleased to hear that she has gone above and beyond to support you. We appreciate your recommendation and look forward to continuing to support you.
5/5
Trustpilot5* from Adam
I can't thank Adam Weaver at John Shepherd enough for the support he provided throughout my tenancy. From the very beginning, he was always friendly, professional, and approachable, making the whole experience straightforward and stress-free.
5/5
GoogleI rented my property in Erdington with John Shepherd Sutton Coldfield office. My property Manager , Abbie Clark , has been really helpful from the outset , I would recommend her as a property manager.
Thank you for sharing your experience Mark. We are delighted to hear that Abbie has been so helpful and professional in managing your property. We appreciate your recommendation and look forward to continuing our partnership with you.
5/5
TrustpilotHighly recommend
they made the process very fast , was very good at keeping in contact within a couple of hours got everything we needed and was consistent with emails and checklists to make sure we was prepared to move , very happy with this company and would highly recommend .
Thank you for sharing your experience, Bobbie. We are delighted to hear that our team provided reliable guidance and was helpful in keeping you informed throughout the process. Your recommendation means a lot to us, and we appreciate your trust in us.
1/5
GoogleSo bad. So so bad. I’m a landlord. They manage my property. I can’t express the rage I feel towards this company. Avoid them. Communication is terrible. They bury additional charges in emails and ignore my instructions. All they are interested in is increasing the money they take without a consideration to the tenant.
Thank you for sharing your experience, Rebecca. We sincerely apologise for the frustration you have faced with our communication and the additional charges. We do apologise that your experience hasn't been positive and we would be happy to discuss this in further detail should you wish so we can address your concerns and work towards a resolution.
5/5
TrustpilotCatie was very friendly and…
Catie was very friendly and knowledgeable about the property I viewed.
We are happy to hear of your wonderful experience with Catie at the viewing you had. Thank you so much for sharing your positive feedback.
5/5
TrustpilotPositive Experience
A shout out to Ross who is awesome! He’s so responsive, fixes any issues super fast, really helpful, friendly, and professional. He’s a great partner to work with and a great ambassador for John Shepherd.
Thank you for your review of our services Rachel, much appreciated! Your feedback has been shared with Ross!
5/5
TrustpilotCatie made everything easy and simple…
Catie made everything easy and simple for us and really appreciate how helpful she was :)
Thank you for sharing your experience, Lewis. We are glad Catie made everything straightforward and was so supportive. We appreciate your kind words and look forward to assisting you again.
5/5
TrustpilotFantastic experience
Had a fantastic experience with John Shepherd. Maisy Smith was amazing. Always so helpful and extremely quick to respond to everything.
Thank you for taking the time to share such a lovely review with us, we are so pleased to hear. We will share your feedback with Maisy.
5/5
TrustpilotCaitlin helped to make my move easy
Caitlin helped to make my move easy. I received gentle reminders about any actions I needed to take and Caitlin always responded promptly to my questions and queries. I received a great service, and want to thank Caitlin for making what should have been a very stressful situation, more manageable.
5/5
TrustpilotFantastic service
I have been working with both Lauren Foster and Alan Johnson whilst i have been in rented accommodation, they have been very helpful when necessary, the communication has been professional and affective, have supported both transition's into the property and also upon departure with guidance's that helped this run smoothly, i have been extremely happy with their service.
Thank you so much for taking the time to share our review and shout out our team members Alan and Lauren. We are so pleased that our team have been so helpful, with good service, communication and professionalism. If there is anything further we can support you with, please don't hesitate to get in touch. Thank you again.
5/5
TrustpilotKelvin is a True Gent 👍
A young man from John Sheperd Estates called Kelvin Zakeyo was so helpful and kind over the phone. Such a lovely chap who really cares about the customer and goes out of his way to help that person . He has Amazing qualities which shine through . One of the nicest people ever. He is an absolute gem and asset to his profession . Couldn't ask for better .
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At John Shepherd, we are the leading experts in helping landlords let their properties in Sutton Coldfield. With our thirty years of experience in the property industry, we understand landlords' unique requirements and customise our advice to meet each property's distinctiveness. If you are looking for a reliable letting agent in Sutton Coldfield, look no further than John Shepherd. Our dedicated team is committed to seamlessly connecting your property with highly qualified tenants. We work tirelessly to showcase your investment property to the right audience, starting with a valuation.
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