Every review we hold for the Royal Sutton Coldfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI just want to recognise Tracy
I just want to recognise Tracy. I’ve worked as a Contractor for Tracy for a long time now and her attitude towards John Shepherd, Contractors, Landlords and Tenants I’ve always found to be very fair. Getting a great balance to satisfy all parties
Simon · 12 August 2026
Agent replied · 14 August 2026
Thank you Simon for recognising Tracy. We love to hear that you have built such a great relationship with her and that we have been able to have a long term partnership with you. Thank you again and we look forward to continuing to work together.
★★★★★ 1/5
GoogleI attended a viewing with John Shepherds Letting and initially everything seemed fine. After I expressed interest in renting the flat, I received a link to complete an application on Goodlord, but the process was a complete mess.
My partner and I each paid a holding deposit of about £120, and only after that were we given access to the tenancy paperwork. For some reason we were required to fill in separate forms; we spent three days completing them only to be told a week later (with help from a staff member) to “just fill them in somehow, we’ll sort it out”. My partner’s income is well above the stated threshold (roughly six times higher), and we even offered to pay a year’s rent in advance, yet we were still refused.
The reasons given were inconsistent: we were told the landlord “didn’t want” us, that our documents “didn’t pass,” and that because we still rent elsewhere it was a problem. Throughout the whole week their communication was frankly awful. Our holding deposit was not returned.
One month later the same flat is still advertised on multiple sites and the price has been reduced, which makes the whole situation look very suspicious. From my point of view this process felt extremely unprofessional and raises questions about how holding deposits are being handled.
I would advise anyone considering John Shepherds Letting to be cautious: get clear confirmation in writing, keep copies of everything, and be aware that you may have difficulty getting a refund if the landlord/agent decides not to proceed.
Iryna · 16 October 2025
Agent replied · 8 October 2025
Thank you for your review Iryna, please can you email full details to lily.johnson@johnshepherd.com so we can look into this further. It is unlikely that the application would have been declined without a satisfactory reason so once full details are sent to us we can look into this further. Thanks, John Shepherd
★★★★★ 5/5
TrustpilotGreat lettings team
From the viewing of the property to moving in to help with getting my deposit back. They have been great. Special thanks to Maisy and Charlotte, who have gone above and beyond.
Ben · 14 October 2025
Agent replied · 17 October 2025
Thank you for your review of the services received, this is much appreciated and has been shared with the team. All the best in your future home!
★★★★★ 5/5
TrustpilotA delightful experience
I worked with Kelvin for viewing and to secure the apartment and he was absolutely delightful. He made the process easy
Alimot · 21 January 2026
Agent replied · 24 January 2026
Thank you so much for your lovely review and feedback - we will ensure this is shared with Kelvin.
★★★★★ 5/5
TrustpilotFast and efficient
Kelvin Zakeyo was very helpful with securing our house; he was quick and efficient and answered all the questions we had.
Euan · 19 January 2026
Agent replied · 20 January 2026
Thank you so much for your lovely review and feedback - we will ensure this is shared with Kelvin
★★★★★ 5/5
TrustpilotEfficient work
Joe was a huge help when looking for houses and efficiently getting our details sorted to confirm the house we wanted, would definitely recommend
Lucy · 17 December 2025
Agent replied · 19 December 2025
Thank you for your kind review, we will pass this onto Joe
★★★★★ 4/5
TrustpilotRenting with John Shepherd
Throughout my time renting with John Shepherd all of the staff were friendly and helpful. Sue made the moving out/deposit process easy through quick responses and being informative despite me disagreeing with my landlords decisions she helped me through the process.
Hannah · 18 June 2025
Agent replied · 7 July 2025
Hannah, reviews like this give us motivation and help us ensure we provide high-quality care.
★★★★★ 5/5
Googlefrom their Agent Jordan, to Johnny, Jayne and Abby it was a very smooth transition of getting me the property, though i had issues at my end, everything was sorted. very lovely and amazing team!!! thank you :)
Em · 29 August 2026
Agent replied · 1 September 2026
Thank you for sharing your wonderful experience Em. We are delighted to hear that our Sutton Coldfield team provided you with reliable guidance and support during your property transition. We strive to be professional and communicative, ensuring everything is sorted smoothly. If you need anything further, please don't hesitate to reach out to us. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotGood experience of viewing
Alex was very professional, knowledgable on the property viewed, and easy to communicate with!
Ben · 5 March 2026
Agent replied · 7 March 2026
Thank you for sharing your experience. We are delighted to hear that you found our team helpful and professional. If you need anything further, please do not hesitate to reach out to us.
★★★★★ 5/5
TrustpilotThank you to Millie for being so…
Thank you to Millie for being so helpful and answering queries with urgency she was a star!
Lucy · 7 February 2026
Agent replied · 10 February 2026
Thank you so much for your kind words, Lucy, we are pleased to hear that Millie was able to support you efficiently. We look forward to continue working with you moving forward.
★★★★★ 5/5
TrustpilotMonica is handling my student letting
Monica is handling my student letting, she has been very helpful and I thoroughly recommend
Callum · 24 February 2026
Agent replied · 27 February 2026
Thank you for your kind words. We are glad to hear that Monica has been so helpful in your student letting journey. If you need anything further, please do not hesitate to reach out to us.
★★★★★ 5/5
TrustpilotWe’ve had a great experience with our…
We’ve had a great experience with our property manager Tina Margarets. She is very professional, responsive, and always quick to address any questions or maintenance requests. We would happy recommend her to anyone looking for a reliable and approachable property manager.
PLI · 7 August 2026
Agent replied · 11 August 2026
Thank you for taking the time to share your review and your kind words about Tina. We are delighted to hear that you found her professional and helpful and always quick to address any queries. We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotA couple of weeks ago
A couple of weeks ago, I had a terrible experience with a letting agent while trying to move into a new flat, even forfeiting my holding deposit due to unnecessary, deceitful and ridiculous process. However, when I came across John Shepherd, they were incredibly helpful in finding me a new place. I didn’t have to wait forever for a viewing, as they arranged appointments as quickly as possible. Within a week, everything was sorted, the letting process was quick, efficient, and professional. I’d especially like to thank Faith and Paula for their support! I would recommend John Shepherd anytime, any day.
Sunny · 20 March 2025
★★★★★ 5/5
TrustpilotPrevious to Abbie Clark taking over my…
Previous to Abbie Clark taking over my property management I had a pretty awful experience with a previous manager
However since Abbie has taken over it has restored my confidence
She is really quick to get back to me and is always helpful
Steve · 22 July 2026
Agent replied · 24 July 2026
Thank you for sharing your experience, Steve. We are so pleased to hear that Abbie has restored your confidence in us with her quick and helpful communication. We apologise for the difficulties you faced previously and appreciate your trust in our professional team. Please feel free to reach out if you need any further assistance, we are always here to support.
★★★★★ 1/5
GoogleI had a completely unprofessional experience with John Shepherd Estate & Letting Agents regarding a rental property in the Gravelly Hill area. On June 23rd, I submitted a viewing request through Rightmove for a flat where I fully met all the pre-qualification criteria mentioned in their listing, including income, move-in date, and tenant profile. Since I received no response, I went in person to their office on June 24th. They confirmed that my request was in their system and told me I would be contacted later that day to arrange a viewing.
That call never came. I followed up again by email on June 25th, which was also ignored. Meanwhile, I tried calling multiple times during working hours, but their phone line appears to be permanently down. It always plays a message saying no one is available, with no way to leave a voicemail. This is not only unprofessional, it makes them completely unreachable.
To make matters worse, the listing was marked as "out of market" on June 25th without any notice or explanation. I was never informed if the property was let, withdrawn, or if I was being considered at all. No courtesy email, no update, nothing.
I made every effort to follow their process, I showed genuine interest, I visited their office, followed up in writing and by phone, and I met all their listed requirements. In return, I received complete silence and zero transparency. This is not just poor service, it is a total lack of respect for applicants.
If you are a prospective tenant, I strongly advise caution when dealing with this branch. My experience showed a complete breakdown in professionalism, communication, and basic standards of letting practice.
Daniel · 16 September 2025
Agent replied · 26 June 2025
Daniel G, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We try to ensure all enquiries are dealt with within an acceptable timescale, and its sad to see yours wasn't dealt with efficiently. Some properties can create overwhelming responses from applicants meaning the team can't physically get to everyone. Our phone systems operate with a voicemail, did you press option 1 for lettings? Do email or pop in again and we can go through all our vacant and available listings with you.
★★★★★ 5/5
TrustpilotVery quick and smooth experience…
Very quick and smooth experience getting my tenancy through John Shepard. Replied very quickly in order to sort the application especially with a fairly tight move in date, we managed to get everything sorted without issue and comfortably for a quick move in. Catie in particular was very helpful throughout. Very happy new tenant.
A · 2 May 2026
Agent replied · 11 May 2026
Thank you for sharing your review. We are glad to hear that the application process was quick and smooth, and that you were able to move in comfortably. We are grateful for your feedback and look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotI had an issue with my shower
I had an issue with my shower, and Sam Richards from John Shepherd Burton on Trent was extremely helpful throughout the whole process. They responded quickly, arranged everything smoothly, and made sure the repair was handled without any hassle. Their professionalism and clear communication made what could have been a stressful situation very easy. I really appreciate the support and would highly recommend their service!
Rachel · 2 September 2025
★★★★★ 5/5
TrustpilotSophia was great and really helpful.
Petros · 29 April 2026
Agent replied · 11 May 2026
We are happy to hear that you had a great experience and that Sophia has been great. Thank you for your positive feedback!
★★★★★ 5/5
TrustpilotI normally deal with Mia Cornwall
I normally deal with Mia Cornwall, who is always very helpful but this week Abbie Clarke answered the phone. She was able to deal with my query efficiently and professionally, thank you
Clare · 29 September 2026
Agent replied · 30 September 2026
Thank you for sharing your experience Clare. We are delighted to hear that Abbie provided you with professional and efficient support. We appreciate your trust in us and look forward to assisting you again.
★★★★★ 5/5
TrustpilotI rent my property with John Sheppard…
I rent my property with John Sheppard and I have always found Tina Margetts to be of great help. She responds quickly and takes care of my property well. They take great care in managing the property for me and looking after the tenants well.
Miss · 3 July 2026
Agent replied · 7 July 2026
Thank you for taking the time to share your 5* review with us. We are delighted to hear that Tina has been so helpful and communicative in managing your property. Thank you for your recommendation and please reach out if you need anything further; we are here to help.
★★★★★ 5/5
TrustpilotGreat experience!
Must say, fantastic experience being a tenant under John Shepherd, very responsive and helpful. Recognition must be given to the agent handling our property, has been absolutely fantastic, thank you, Geeta for all your hard work and dedication!
Mr · 19 August 2026
Agent replied · 21 August 2026
Thank you Mr Alam for sharing your fantastic experience with us. We are delighted to hear that Gita has continually provided you with such helpful and professional support. We appreciate your recognition and look forward to assisting you in the future.
★★★★★ 1/5
TrustpilotPoor customer service
Poor customer service. Haven’t had a working fridge for a month and wasted over £100 of food which they won’t compensate. I was told on viewing I would get a parking space and didn’t. Rent is overly priced for this small space apartment. Overall not happy with this service. I’ve had a really hard time during my move. Recurrent letters for electric bill which wasn’t paid before moved in. No one seems to know what they’re doing. First time moving out and I’m really disappointed and can’t wait till the lease ends.
Debbie · 23 July 2023
Agent replied · 12 April 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
★★★★★ 5/5
TrustpilotCustomer Service
I had some problems in the past with various personal but having my account overseen by Christina Williams things have changed dramatically.
Throughly professional and nothing has been too much trouble.
Extremely easy to deal with and a pleasant manner.
Thank you
Edward · 17 July 2026
Agent replied · 20 July 2026
Thank you for sharing your experience, Edward. We are delighted to hear of your experience working with Christina and that we have been able to resolve all queries for you. We appreciate you taking the time to share your review and we look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotA big thank you to Lara at JS Colmore…
A big thank you to Lara at JS Colmore Row for dealing a late payment issue with the tenant in my rental property.
Chris · 24 November 2025
Agent replied · 26 November 2025
Thank you for your review of the service received, much appreciated! We are delighted to hear that the service received is the service expected!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
