John Shepherd Sutton Coldfield reviews in Royal Sutton Coldfield

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would ! They Take your deposit even though the house was cleaner when we left it to when we moved in!! (We have pictures of how we left it ) they are trying to charge us a cleaning fee, a fee for curtain poles, bulbs and not cutting the grass !! Which is all lies! When we moved in the garden was a mess with all previous tenants belongings that we had to get rid of ourselves the house was full of mould that they tried to cover up ! This mould was black, green, thick and furry mould any mould you can think of! The sink and downstairs toilet leaked all the time. they Ruined most of our belongings from the mould! Absolutely disgusting I was pregnant with twins at the time and they knew the house had problems! we know this because our neighbours told us that the tenants before us used to moan about the mould and nothing was done about it. Once we complied about the mould “Gita” sent us an email trying to evict us !! Even though a week before This she offered us a 12 month contract I have proof of everything we will be taking This further. To think that they get away with this is a joke! The amount of bad reviews saying pretty much the same thing just shows. DO NOT RENT FROM THESE!!!

Shannon · 28 February 2023

★★★★★ 5/5

Trustpilot

I needed a rental property ASAP

I needed a rental property ASAP, Caitlin responded to my mail very quickly and organised everything from start to Finish. We managed to secure our rental property within 2 weeks all thanks to the hard work and commitment Catlin provided us. Would definitely recommend to any prospective Tenants or Landlords

Parvinder · 19 April 2026

★★★★★ 2/5

Trustpilot

One of the worst experiences I had with…

One of the worst experiences I had with this agency. I rented a house from them and verbally agreed and emailed confirming my extension of my stay. But suddenly the agent left the agency and the landlord changed his mind and evicted us by using no fault eviction. Not only that, they rented the place for less than what we were paying. It's a scam to get your deposit money. They charged us £1700 for property damage but the court ruled in our favor and we got our deposit back. Be careful.

Mr · 13 July 2025

★★★★★ 5/5

Trustpilot

Katie was very cooperative and she…

Katie was very cooperative and she helped me so much

Deema · 9 February 2026

★★★★★ 5/5

Trustpilot

I am are very happy with customer…

I am are very happy with customer service and support Gita Patel has provided with the issue of an invoice. Thank you very much for your outstanding service! :)

Customer · 10 September 2026

★★★★★ 5/5

Trustpilot

Tina Margetts At John Shepherd has been…

Tina Margetts At John Shepherd has been my main contact for any problems that arise and is dealt with quickly as I’ve been renting for 2 years and I’m very happy with the company.

Leonard · 7 August 2026

★★★★★ 5/5

Google

Matt and the professional team at John Shepherd have been supportive, responsive and fully committed to selling my property. I would highly recommend them!

Sarah · 10 October 2026

★★★★★ 5/5

Trustpilot

Excellent service

I had an excellent experience with Reemi Yasmin at John Shephard. Her service was outstanding, and she was incredibly helpful throughout the whole process. She was quick, professional, and efficient in understanding my issues and resolving them in a very short amount of time. I really appreciate how fast she was able to sort everything out and make the whole experience stress-free. Excellent customer service, highly recommended!

Haider · 23 July 2026

★★★★★ 5/5

Trustpilot

Experience with Jordan 10/10

We had a great experience with Jordan as our estate agent! She has been incredibly helpful, patient, and considerate throughout the entire process. Since we were moving from a different country, everything could have been stressful, but she made it all feel easy and smooth. Thank you, Jordan, for your support and dedication!

Maria · 18 March 2026

★★★★★ 1/5

Google

Take to long to answer the office phone and even longer to get a response 😞 Need someone near the phone or that messages get pick up every hour. I nearly went to other agent to buy another house if was that frustrating. I wonder how the sellers feel about wanting to buy a house, cannot get viewings and then cannot get feedback. No wonder housing market is so slow.

Michael · 16 October 2025

★★★★★ 4/5

Trustpilot

viewing

I recently had a viewing arranged through John Shepherd and was assisted by Alexander Shomari. He was professional, courteous, and knowledgeable throughout the process. He took the time to answer my questions, explained everything clearly, and made the viewing experience smooth and stress-free.

Shahab · 1 June 2026

★★★★★ 5/5

Trustpilot

Personal recommendation

I can’t recommend Drew highly enough for his efficiency, honesty, and professionalism. He was consistently supportive and transparent.

Hedi · 18 November 2025

★★★★★ 1/5

Trustpilot

Stay away from this company.

Looking back over the years, I am saddened to think how long we left our apartment in the hands of John Shepherd. With one or two exceptions I will not name for fear of embarrassing them, the people we dealt with were slapdash and unreliable, costing us money and creating unnecessary levels of stress. Worst of all, despite promises to "investigate and get back to you," our attempts to pursue complaints up the management chain led only to our subsequent messages being ignored. My advice would be to stay away from this company.

Julian · 26 June 2025

★★★★★ 5/5

Trustpilot

Madilynne was very professional and…

Madilynne was very professional and knowledgeable

Rich · 3 March 2026

★★★★★ 5/5

Trustpilot

Monica and Kelvin were super helpful. Wonderful people!

Monica and Kelvin were super helpful.

Lena · 27 February 2026

★★★★★ 5/5

Trustpilot

Brilliant Reemi

I carried out some work or John Shepherd and had the pleasure of liaising with Reemi who was an absolute delight. She organised and liaised with the tenant and landlord making the booking extremely straightforward for us.

Zenith · 6 July 2026

★★★★★ 1/5

Trustpilot

Tassi, but worse

Since Tassi was bought out by John Shepherd, my experience with them has gone rapidly downhill. Maintenance requests and contact form submissions are not actioned, phones are never answered, and if you even get in contact with someone through previous correspondence or guessing their new email address, they'll just stop responding when you've asked them questions.

Jack · 10 July 2024

★★★★★ 5/5

Trustpilot

With a very helpful and focussed…

With a very helpful and focussed approach in dealing with a couple of longstanding repair issues, Dil Gedhu showed her ability to drive things forward in the interests of John Shepherd`s tenants. Thank you, Dil.

Alison · 16 July 2026

★★★★★ 5/5

Trustpilot

Much appreciated Reemi’s offer to get…

Much appreciated Reemi’s offer to get the council tax paid which the apartment was empty. Thank you for the great service!

Assid · 15 October 2026

★★★★★ 5/5

Trustpilot

Pauline The Shining Star

Pauline is The Shining Star .

MARIO · 18 February 2026

★★★★★ 5/5

Trustpilot

Prompt, clear and open communication

Katie Walters was my agent,

Ryan · 26 February 2026

★★★★★ 1/5

Trustpilot

Be warned and stay well away

Be warned and stay well away. For context, they were advertising apartments in a block and we were told not to be concerned about the flat number itself when signing the paperwork as they're "all exactly the same" and are going quicky so the number you are given may differ depending on the time the contract is drawn. Here is a drafted email which sums up my experience:Hi [John Shepherd Property Manager]Previously, I had been lied to about the property through the false-advertising as well as verbally (with the property being advertised/listed online as having 2 bathrooms, being told I am paying for two bathrooms, being shown 2 bathrooms during the viewing, but being given a number 7, a flat I was never shown with 1 bathroom on move-in day) but for which I have not pursued legally due to the contract stating flat 7 at the time of signing and for the sake of minimising stress. I did already bring this up on move-in day, first via phone-call and then via email to one of your colleagues.The advertising, as well as the organisation told me I would have on-site parking. You are now accepting that this too was another example of false advertising and mis-selling as my particular landlord for the property you chose to give me in the end does not have a parking space associated. This again shows a lack of transparency and that all the flats are not the same misleading me again.I have attempted to be extremely reasonable despite the opaque responses and misinformation involved, and find myself being pushed into taking further action.I know you may not personally have been involved some of what I have mentioned above, however you are managing the property and representing your organisation.Please also let me know in writing if there is nothing further you are willing to do as an organisation to resolve the matters stated above without the involvement of external parties.Kindest regards,[Name hidden]

IbnNM · 6 November 2024

★★★★★ 5/5

Trustpilot

Extremely fast service and very clearly…

Extremely fast service and very clearly communicated what steps I needed to take. Kelvin was incredibly helpful, would recommend everyone is seen by him if possible!

RM · 11 August 2025

★★★★★ 5/5

Trustpilot

Great service

Great communication with all the ladies in Lettings, kept us up to date every step of the way. Always friendly & helpful.

Adrian · 6 October 2026