Every review we hold for the Royal Sutton Coldfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSimply the best!
As a contractor working along side Beth, is fantastic. She has her landlords and tenants best interests at heart, from small quotes to full renovations. You're in safe hands with her. Looking forward to growing our company along side working with her! Thank you.
CC · 6 May 2026
Agent replied · 11 May 2026
Thank you for sharing such a lovely review. We are so pleased to hear about your positive experience working together with Beth and look forward to continuing our collaboration.
★★★★★ 5/5
TrustpilotAleemah Aziz
Aleemah Aziz - A true legend and a star! Always patient, professional and helpful with any challenge that may randomly pop up.
Marlon · 5 October 2026
Agent replied · 13 October 2026
Thank you for your fantastic feedback! We are delighted to hear that Aleemah has been so helpful, professional and supportive. We will be sure to share your kind words with her. Thank you for your 5-star review!
★★★★★ 5/5
TrustpilotI’m writing this review to commend…
I’m writing this review to commend Christina. My experience with her was awesome, he has a good customer relations, and responds to my queries with great enthusiasm and quick feedback. She’s so helpful and good at what she does.
Bolaji · 10 June 2026
Agent replied · 16 June 2026
Thank you for your kind words, Bolaji. We are thrilled to hear that Christina provided you with such professional and helpful support. We appreciate your feedback and look forward to assisting you again.
★★★★★ 1/5
TrustpilotOur experience at the end of our…
Our experience at the end of our tenancy was extremely frustrating and disappointing. We were faced with significant proposed deductions from our deposit for cleaning and full redecoration, even though the original check-in report clearly documented existing marks, chips, and general wear and tear throughout the property.
Jilsho · 10 April 2026
Agent replied · 14 April 2026
Thank you for sharing your experience. We sincerely apologise for the frustration and disappointment you faced at the end of your tenancy. We strive to provide reliable guidance and transparent communication, and we apologise that we have fallen short in this instance. Please feel free to reach out to us directly to discuss your concerns further; we are here to help.
★★★★★ 5/5
TrustpilotHave been renting for 7 years using…
Have been renting for 7 years using this agency, always my point of contact being Gita Patel, who’s been extremely supportive whatever the circumstance. Highly recommend their services.
Thank you!
Ina · 11 August 2026
Agent replied · 14 August 2026
Thank you Ina, for sharing your wonderful experience with us. We are delighted to hear that Gita has been such a supportive point of contact for you throughout. We appreciate your recommendation and look forward to assisting you further.
★★★★★ 5/5
TrustpilotLeah M from the Mere Green office- what…
Leah M from the Mere Green office- what can I say!! She has been the epitome of good customer service!! I can say that she does what she says she will do , when she says she will do it; keeps you updated, even if the news isn’t brilliant; is professional but very approachable.
Jules · 11 February 2026
Agent replied · 15 February 2026
Thank you for sharing your experience with us. We are so happy to hear that Leah provided you with reliable guidance and turned a challenging situation into a positive outcome. We strive to be professional and communicative, and it's wonderful to know that Leah's approach has made a difference for you. We look forward to continuing to support you!
★★★★★ 5/5
TrustpilotVery pleased with the service!
As a tenant, I have recently reported two issues. I am very pleased with the support from Christina Tzemanaki at John Shepperd, who was highly efficient, professional, always available, and communicative. Their contractors were also professional and communicative. All the issues were dealt with swiftly. I strongly recommend this company to any tenants.
Mr · 18 February 2026
Agent replied · 20 February 2026
Thank you for sharing your experience. We are delighted to hear that Christina provided you with professional and helpful support. We appreciate your recommendation and are here for any further assistance you may need.
★★★★★ 5/5
TrustpilotThomas Francis attended to me from the…
Thomas Francis attended to me from the first day I contacted the letting agency with a warm and kind approach. He is very professional and guided me through with so much honesty, highly recommended.
Charles · 11 July 2026
Agent replied · 15 July 2026
Thank you for sharing your experience Charles. We are delighted to hear that Thomas provided you with professional and reliable guidance and able to provide you with such great support throughout your journey. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotGreat Team
I had a wonderful experience whilst renting with the team at the Sutton office, Mia, Abbie, Adam, Tenille, Christina and Callum all went above and beyond to assist with any issues we had.
Raymond · 17 July 2026
Agent replied · 20 July 2026
Thank you, Raymond, for sharing your wonderful review for our Sutton team. We are delighted to hear that Mia, Abbie, Adam, Tenille, Christina, and Callum provided you with such helpful and professional support. We really appreciate the recommendation and hope to work together again in the future.
★★★★★ 5/5
TrustpilotExcellent property management services
Excellent property management services. Detailed, fair, relaible and effective. Most recently Reemi who acted professionally in the best and fair interests of both myself as landlord and the tenants during the check out process.
J · 10 July 2026
Agent replied · 14 July 2026
Thank you for your kind words J. We are so pleased to hear of your experience working with Reemi and that we have gone above and beyond to support you through your journey. We appreciate your recommendation and we remain at your disposal for any further assistance you may need.
★★★★★ 5/5
TrustpilotAmazing Agents
I used John Shepherd Collection to sell my house, and they were exceptionally professional, friendly, and skilled. Selling a house in a challenging market is difficult, but they persevered and provided excellent advice throughout the process. Harry Moore was exceptional, and when he was unavailable, Natasha Anklesaria also did a fantastic job. I would wholeheartedly recommend Harry and John Shepherd Collection estate agents for any future property sales.
Mr · 31 March 2025
★★★★★ 4/5
TrustpilotTeam members
sue has been really great, shes looked after me since I moved into the flat & I couldn’t be more thankful. She’s always there for support & very commutative
Mia · 12 August 2026
Agent replied · 14 August 2026
Thank you for sharing your lovely review for Sue in our Redditch branch! We love to hear this feedback for our team and appreciate you taking the time to share.
★★★★★ 5/5
TrustpilotThank you Miss Lara Soars-White
I want to express my gratitude to Miss Lara Soar-White, Head of Region of John Shepherd. She is very helpful to solve the outstanding energy bills due from the tenant of my apartment. Great job 👍🏻
Yee · 23 June 2026
Agent replied · 24 June 2026
Thank you for your review - We really appreciate your kind words and positive feedback about Birmingham especially Lara. Thank you again and we look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotThank so much to Kelvin Zakeyo
Thank so much to Kelvin Zakeyo, he’s been the best sorting everything for us even with us wanting to move in asap and sign last minute. He’s really helpful and very quick to sort things. Made everything smooth and easy. Really good at what he does and super friendly/easy to communicate with. Thank you!
Amy · 4 September 2025
★★★★★ 5/5
TrustpilotHad a fantastic experience using this…
Had a fantastic experience using this agency and especially their agent Reemi who was on hand to walk us through everything and answer any questions we had
Ibrahim · 20 August 2026
Agent replied · 25 August 2026
Thank you for your kind words Ibrahim. We are delighted to hear you had a fantastic experience with Reemi who has been able to support you through your journey. We appreciate your trust and look forward to assisting you again in the future.
★★★★★ 4/5
TrustpilotThey respond really fast via email
They respond really fast via email, but it is a little harder to find anyone on the phone. They are quite adaptive to your needs and will find a solution that would make you happy. Havind said that there were some delays and there could be more attention to detail.
Giorgos · 27 February 2026
Agent replied · 3 March 2026
Thank you for sharing your experience with us. We appreciate your kind words and do apologise for any delays with our communication and our attention to deal. Please feel free to reach out to us if you require any further support.
★★★★★ 5/5
TrustpilotExcellent service from Gita Patel
Excellent service from Gita Patel, as always with a very speedy response. My query was dealt with quickly and professionally, and the communication was clear throughout! I really appreciate the prompt support.
Saba · 13 July 2026
Agent replied · 15 July 2026
Thank you for your kind words Saba. We are delighted to hear that Gita provided you with such professional and helpful support. We appreciate your recommendation and look forward to supporting you again.
★★★★★ 4/5
TrustpilotHelpful and resolving
I have been living here for 1.5 years and if there's an issue it is solved quickly. I have spoken to Christina multiple times, and everytime she was straight on it. She's very caring and always ready to help.
Kris · 22 May 2026
Agent replied · 27 May 2026
Thank you for sharing your review with us. We are pleased to hear that our team especially Christina have been helpful, supportive and resolved issues quickly. Thank you again and we look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotGood viewing with Turkay Hasan
This review is based on our experience viewing a property for sale. The sales negotiator Turkay Hasan was a pleasure to meet, he was very polite, knowledgable and not pushy/bolshy like some other agents. He did a great job.
Jonathan · 12 January 2026
★★★★★ 5/5
TrustpilotI have rented from John Shepherd for…
I have rented from John Shepherd for about a year and the staff have been nothing but friendly, polite and very professional. Any reported issue is swiftly handled and my recent encounters with Lara is amazing.
Blessing · 5 February 2026
★★★★★ 5/5
TrustpilotTracy Savidge - top property manager
Tracy Savidge has been supporting me with all manner of queries since taking up tenancy with Tassi (recently acquired by John Shepherd) in 2021. I've been the grateful recipient of combined experience, dilligence and geniality throughout. Repairs are always promptly arranged. I've rented a number of properties over the years and I've never known more masterful dominion over contractors.Most recently Tracy's been a dependable advisor as I come to the end of my tenancy. I couldn't in good conscience let the great work through the years go unsung.
Daniel · 12 September 2024
★★★★★ 5/5
TrustpilotI would like to express my appreciation…
I would like to express my appreciation for the excellent service provided by our Property Relationship Manager, Gita Patel. She has consistently demonstrated professionalism, responsiveness, and a strong commitment to both landlords and tenants.
Rachitra · 25 June 2026
Agent replied · 27 June 2026
Thank you so much for taking the time to share your review with us. We are so pleased to hear about your experience of working with our team, specifically Gita. It is wonderful to hear that she has made your journey smooth and stress free. Thank you again for your wonderful recommendation and we look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotExcellent
Excellent customer service especially gita you can contact her any time with a problem and she’ll sort it
Neil · 7 October 2026
Agent replied · 13 October 2026
Thank you for your kind words, Neil. We are thrilled to hear that Gita, provided you with excellent customer service throughout. We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 4/5
TrustpilotThank you Christina you are a star! …
The block management company of my flat took six weeks to repair the damaged roof. This delay resulted in significant damage to my flat. Unfortunately block management was difficult to communicate with regarding remedial repairs, so John Shepherd assigned Christina Williams to assist.
Jane · 13 April 2026
Agent replied · 16 April 2026
Thank you for sharing your review with us. We apologise for the delays and the damage caused to your flat but we are pleased to hear that Christina was able to provide helpful support and ensure the claim was resolved. Thank you again and we look forward to assisting you in the future.
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