Trusted Agent profile · Royal Sutton Coldfield

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John Shepherd Sutton Coldfield reviews in Royal Sutton Coldfield

4.4

★★★★★ Great

1,446 reviews across 3 platforms

74B Walsall Road, Royal Sutton Coldfield, B74 4QY

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John Shepherd's office in Royal Sutton Coldfield, at 74B Walsall Road, is rated 4.4 out of 5 across 1,446 reviews on three platforms, including 55 Google reviews rated 3.4.

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3.4 / 5

55

Reviews on Google

This office

Trustpilot logo

1,369

Reviews on Trustpilot

Business-wide

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22

Reviews on allAgents

Business-wide

Reviews

Every review we hold for the Royal Sutton Coldfield office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent

Excellent customer service especially gita you can contact her any time with a problem and she’ll sort it

Neil · 7 October 2026

Agent replied · 13 October 2026

Thank you for your kind words, Neil. We are thrilled to hear that Gita, provided you with excellent customer service throughout. We appreciate your recommendation and look forward to continuing to support you.

4/5

Trustpilot

Thank you Christina you are a star! …

The block management company of my flat took six weeks to repair the damaged roof. This delay resulted in significant damage to my flat. Unfortunately block management was difficult to communicate with regarding remedial repairs, so John Shepherd assigned Christina Williams to assist.

Jane · 13 April 2026

Agent replied · 16 April 2026

Thank you for sharing your review with us. We apologise for the delays and the damage caused to your flat but we are pleased to hear that Christina was able to provide helpful support and ensure the claim was resolved. Thank you again and we look forward to assisting you in the future.

2/5

Trustpilot

2 painful years

I’ve been with them for 2 painful years. They do not have your best interests at heart. Shabby post inspection left me with £300 of repairs, if there is an issue they choose inflated contractors costs for ease, rather the looking for a practical, cost effective option. Need a speedy email response… maybe in 7 days. Never again

Emily · 3 December 2025

Agent replied · 5 December 2025

Thank you for your review Emily, could you please share property details to kate.o'driscoll@johnshepherd.com so that we can look into this promptly for you.

5/5

Trustpilot

Easy to contact and good communication…

Easy to contact and good communication with staff. Communicated with aleemah who was prompt with responses and made vacating easy!

Rohan · 19 September 2026

Agent replied · 30 September 2026

Thank you for sharing your wonderful 5* review for Aleemah, we love to hear of your great experience!

5/5

Trustpilot

My five stars go to Reemi Yasmin for…

My five stars go to Reemi Yasmin for helping me find the right tenants, thank you for your support, I really appreciate it x

Karin · 24 August 2026

Agent replied · 26 August 2026

Thank you for your kind words Karin. We are so pleased to hear that Reemi provided you with helpful support in finding the right tenants. Our team is dedicated to offering reliable guidance and building lasting relationships. If you need anything else, please don't hesitate to reach out to us, we are always happy to help.

5/5

Trustpilot

Harry Moore was the reason for my 5star…

Harry Moore was the reason for my 5star rating.Harry was the complete professional in every way.Having dealt with agents up and down the country Harry stands out head and shoulders.Attention to detail speed of response advise and sheer determination to see the sale through

John · 22 October 2024

Agent replied · 1 November 2024

Thank you for sharing such a wonderful review! We’re thrilled to hear that Harry’s professionalism, attention to detail, responsiveness, and commitment made such a positive impact on your experience. We truly appreciate your recommendation and look forward to assisting you again in the future.

5/5

Trustpilot

Supportive Rental Agent

We have had a very supportive relationship with John Shepherd in the rental of our property. They were excellent in the resolution process ensuring both parties were represented correctly and the best outcome was reached. I would definitely use them again.

S · 22 April 2026

Agent replied · 11 May 2026

We appreciate your kind words! We're happy to hear that you felt supported during the rental of your property. Thank you for your review and we look forward to assisting you again in the future.

5/5

Trustpilot

Special thanks to mohammed Ibrahim for…

Special thanks to mohammed Ibrahim for providing and showing the property and providing all thr minute details. Really happy and appreciate and thanks for the service of John shepherd.

Gourab · 18 July 2026

Agent replied · 20 July 2026

Thank you for sharing your wonderful experience, Gourab. We are thrilled to hear that Mohammed provided you with such helpful and detailed service. Your appreciation and recommendation means alot. If we can help with anything further, please don't hesitate to contact us.

5/5

Trustpilot

Great service

Tina is my property manager - excellent, responsive and empathetic!

Vishnu · 26 November 2025

Agent replied · 29 November 2025

Thank you for your review of the service received. Your feedback has been given to Tina 🙂

5/5

Trustpilot

Great Service

Sue Birch has looked after my properties for a few years. Just wanted to give a shout out to her professionalism looking after the properties. Nothing is to much trouble, sorts out any concerns the tenants have or any concerns I have swiftly and professionally.

Paul · 17 March 2026

Agent replied · 19 March 2026

Thank you for your kind words. We are glad to hear that Sue has been so helpful and professional in managing your properties. If we can be of any further support, please don't hesitate to contact us.

1/5

Trustpilot

We had a very disappointing experience…

We had a very disappointing experience with John Shepherd Lettings at the end of our tenancy. Significant deductions were proposed from our deposit for cleaning and full redecoration, despite the check-in report already recording marks, chips, and general wear in multiple areas.

Merin · 10 April 2026

Agent replied · 14 April 2026

Thank you for sharing your experience. We sincerely apologise for the disappointment you faced at the end of your tenancy and the issues relating to your deposit. We strive to provide reliable guidance and open communication, and we apologise that this was not your experience with you. We kindly ask for you to reach out to us directly so we can discuss your concerns further and support you to get this resolved. Thank you.

1/5

Trustpilot

We had a very disappointing experience…

We had a very disappointing experience with John Shepherd Lettings at the end of our tenancy. Significant deductions were proposed from our deposit for cleaning and full redecoration, despite the check-in report already recording marks, chips, and general wear in multiple areas.

Merin · 10 April 2026

Agent replied · 14 April 2026

Thank you for sharing your experience. We sincerely apologise for the disappointment you faced at the end of your tenancy and the issues relating to your deposit. We strive to provide reliable guidance and open communication, and we apologise that this was not your experience with you. We kindly ask for you to reach out to us directly so we can discuss your concerns further and support you to get this resolved. Thank you.

5/5

Trustpilot

We are very happy with John Shepherd's…

We are very happy with John Shepherd's property management team, a new boiler was installed promptly and with no hustle. Alisha Donaldson, Property Manager, is always helpful and keeps us informed.

Jim · 30 June 2026

Agent replied · 1 July 2026

Thank you for your wonderful feedback! We are so pleased to hear of your experience working with Alisha. We really appreciate your recommendation and look forward to working with you again in the future.

5/5

Google

Abbie Clark at John Shepherd has been really helpful ,communications have been prompt and professional

Lynette · 14 October 2026

Agent replied · 15 October 2026

Thank you for your kind words Lynette. We are delighted to hear that Abbie has been so helpful and communicative. Our team strives to provide professional and reliable guidance, and your feedback is truly appreciated. If you need anything further, please don't hesitate to reach out to us.

5/5

Trustpilot

5 Stars

I have been a landlord and contractor for Tracy for many years. She's trustworthy and honest which is essential in the lettings game.

Expert · 22 August 2026

Agent replied · 25 August 2026

Thank you for taking the time to share your review for Tracy and for trusting in us over the years. We pride ourselves on being trust worthy and honest within the industry and are glad to hear of your positive experience working with us. Thank you again and we look forward to supporting you further.

5/5

Trustpilot

Sophia has been so helpful from day…

Sophia has been so helpful from day one. She understood everything I needed and was so quick to help me secure a flat. Communication has been great and lovely customer service. Thank you.

Charlie · 6 February 2026

5/5

Trustpilot

Really happy with the customer service…

Really happy with the customer service from Lara, was able to get an appointment to get my fire alarm fixed.

Meme · 9 September 2026

Agent replied · 15 September 2026

Thank you for your kind words Meme. We are really pleased to hear of your experience with Lara and we are glad we were able to resolve your fire alarm issue quickly. If you need anything else, please don't hesitate to reach out to us.

5/5

Trustpilot

Ellie & matt thank you excellent…

Ellie & matt thank you excellent service. I was struggling to sell my house and you guided me through.Thank you so much. Okay

Maskeen · 20 August 2026

Agent replied · 25 August 2026

Thank you for your kind words Maskeen. We are delighted to hear that our team including Ellie and Matt provided professional and helpful guidance to make a difference in selling your house. We appreciate your recognition and wish you all the best with your move and your next chapter.

1/5

Trustpilot

Rude and stuck up

Every time i have any contact with these people especially the solihull branch they are totally rude and obnoxious

Delina · 11 September 2026

Agent replied · 15 September 2026

Thank you for sharing your review with us, Delina. We are very sorry to hear that your experience has not met expectations and that our communication has fallen short. Unfortunately, we have been unable to locate your details within our system. Your feedback is important to us, and we would welcome the opportunity to understand more about your experience and address your concerns. Please could you contact usdirectly at laura.heaven@johnshepherd.com so that we can investigate this further and work towards rebuilding your trust in our service moving forward. Thank you, we look forward to hearing from you.

5/5

Trustpilot

Thank you Tina

Tina is always helpful, efficient and friendly! Thank you!

Angela · 20 November 2025

Agent replied · 11 November 2025

Thank you Angela for your lovely feedback

5/5

Trustpilot

Been a tenant with John Shepherd for…

Been a tenant with John Shepherd for over 7 years with no issues and recently moved into our second property with them, any repairs have always been dealt with promptly and efficiently, and staff always respond quickly and couldn’t be more friendly or helpful. Sam at Burton branch is amazing, extremely trustworthy and genuine and always willing to help as best as she can. Can’t fault anything.

Emily · 11 August 2025

Agent replied · 15 August 2025

Many thanks for your review, Emily. Your feedback will be given to the team and is much appreciated!

5/5

Trustpilot

Prompt to my request and always finding…

Prompt to my request and always finding lasting solutions too Especially to Gita , my property Manager. Thank You .

Olanike · 3 September 2026

Agent replied · 5 September 2026

Thank you Olanike for your kind words. We are delighted to hear that our team, especially Gita, has been helpful and communicative in finding lasting solutions for you. We appreciate your recommendation and look forward to continuing to support you.

5/5

Trustpilot

Faye Nichols

Faye Nichols managed to sort out/respond to 2 items of concern for which I had received NO response from the 2 parties I had messaged.

Hazel · 31 July 2026

Agent replied · 4 August 2026

Thank you for sharing your experience, Hazel. We're delighted that Faye was able to address your concerns and get them resolved quickly, despite your challenges prior. We appreciate you taking the time to share your review and look forward to supporting you again in the future.

5/5

Trustpilot

Mandi Thandi

Mandi Thandi, exceptional service. I had a query about our deposit return and she was able to deal with the request, promptly. Thank you so much for your help and assistance in this matter. I highly recommend.

Liam · 5 May 2026

Agent replied · 11 May 2026

Thank you for sharing your review. We are so glad that Mandi was able to support you and you received exceptional service and a prompt resolution regarding your deposit return. We appreciate your recommendation and look forward to supporting you again in the future.

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About John Shepherd Royal Sutton Coldfield

At John Shepherd, we are the leading experts in helping landlords let their properties in Sutton Coldfield. With our thirty years of experience in the property industry, we understand landlords' unique requirements and customise our advice to meet each property's distinctiveness. If you are looking for a reliable letting agent in Sutton Coldfield, look no further than John Shepherd. Our dedicated team is committed to seamlessly connecting your property with highly qualified tenants. We work tirelessly to showcase your investment property to the right audience, starting with a valuation.

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