Trusted Agent profile · Royal Sutton Coldfield
Verified
★★★★★
1,446 reviews across 3 platforms
74B Walsall Road, Royal Sutton Coldfield, B74 4QY
Part of John Shepherd, see every office.
John Shepherd's office in Royal Sutton Coldfield, at 74B Walsall Road, is rated 4.4 out of 5 across 1,446 reviews on three platforms, including 55 Google reviews rated 3.4.
55
Reviews on Google
This office
1,369
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Every review we hold for the Royal Sutton Coldfield office, from every platform, shown as written. First names only.
5/5
Trustpilotgreat experience with Ellis
I had a great experience with Ellis, he was really helpful with sorting out my room and handled everything in a very professional manner, he was quick to solve issues and made the whole process smooth and less stressful, really appreciate all his help, thank you Ellis!
5/5
TrustpilotExcellent service at John Shepherd
I have been with John Shepherd for a number of years and I have always found them to be completely efficient and reliable. They respond immediately when there is something to be dealt with and then deal with it! I have always been happy with the contractors they use. They take things seriously. I am currently dealing with Lara Soars at she has been very easy and pleasant to deal with, as well as being super efficient and responsive. We have never had a bad experience with any member of staff we have dealt with.
2/5
TrustpilotDismissive discriminatory culture
I think the culture in this company must be bad in order to explain the way Im being messaged like I’m in a WhatsApp group with a system that is so impersonal and inaccessible to my blind husband. I strongly dislike the attitude of suspicion that seems to be held against tenants as there’s a dismissiveness at every turn. I’ve had threatening emails like I’m desperate to break the terms of my tenancy or I’m told things will be happening in the place where I live with my family whether I’m there or not like wanting to be present in my own home when repairs are being done is something no one wants to do?!! I feel there’s a real discriminatory attitude going on where tenants are assumed to be unreliable untrustworthy and unimportant. I’ve also been micromanaged about appointments for the repairs! I don’t want to live like this when the house was under xaxct lettings they had a much more personal response and they actually cared about making your home safe place to enjoy living at John Shepherd you are treated like you’re a drain not happy at all.
1/5
TrustpilotSurreal experience with these vile agents
An unimaginable nightmarish experience with this despicable company. As a tenant I would not believe this could happen in England with all the laws that are meant to protect tenants. Where do I start? Unlawful repossession in a pandemic. Illegal entry to the property, taking my post, sending photos of it to me, harassment, threats, sending weird contractors to spy on and sexually harass me. Staff are awful. Think they are professionally qualified legal representatives when they are estate agents. Diabolical attitude towards tenants. Problems from day one. It meant to be fully managed but always refered me to the landlord for repairs, which did not get done. Not to mention there scam reposit scheme. That is pushed on to and miss sold to tenants. I'm not through dealing with them as I'm trapped in an awful mess trying to get out of the nightmare that is John Shepherd Lettings. I suggest tenants stay clear of this agency especially vulnerable people or single womanEdit. In response to the underneath reply by John Shepherd. I tried to raise a complaint on several occasions but my complaint was refused to be looked into. I have it all in writing. They are 100 per cent aware of this matter.
Please provide any correspondence you have to Chris.blick@johnshepherd.com so the matter can be investigated further. Good morning, On receipt of your review, there are some serious allegations made against our business. A full investigation will be needed to understand the nature of these claims. Can you please provide more details to our Lettings director Chris.blick@johnshepherd.com explaining in confidence all of the issue you perceive to have experienced. Thank you John Shepherd
5/5
TrustpilotI can't thank enough Melissa who sorted…
I can't thank enough Melissa who sorted out my concerns immediately. I mistakenly overpaid and she arranged refund in the same day. Thank you very much!
Thank you for your kind words, Francis. We are delighted that Melissa was able to assist you promptly with your refund and we were able to get everything resolved quickly for you. We thank you again and look forward to supporting you again.
5/5
TrustpilotAwesome experience...
I had a very positive experience with John Shepherd during my recent move. Paula in particular and the office team were very supportive, responsive, and professional throughout the process, making what can often be a stressful experience feel smooth and well-managed.
Thank you for your wonderful review, Vincent. We're thrilled to hear that our office team, especially Paula, provided you with the support and reliable service that made your move feel smooth and well-managed. We appreciate your recommendation and look forward to supporting you in the future.
5/5
TrustpilotGreat experience
I am a first time renter so I was pretty clueless going into the process. I ended up viewing and being offered a property with John Shepard. My experience with them has been great & I don’t think I’d change the estate agent I am with. I have dealt with Claire, Vijay & Caitlin. Claire made my moving process so easy & Caitlin has been fantastic with any issues I have had. I am lucky for a first time renter to have had such a positive experience. Thank you guys so much. Would highly recommend these guys.
5/5
TrustpilotDonatella Riches
Donatella Riches has been a great maintenance consultant and has generally been on the ball whenever an issue has arisen and had it resolved in a timely manner.
5/5
TrustpilotGreat Managing Agent
Lauren Foster has been our managing agent for several years and has recently helped us to sell a number of tenanted flats. This was done with the utmost professionalism and in a way that enabled the tenants and ourselves to go through the process with the minimum of disruption. Throughout she demonstrated great skill and communication. First class
5/5
GoogleGood service particularly when expected tenants pulled out at last minute, suitable replacement tenants found within 2 weeks.
Thank you for sharing your experience John. We're delighted to hear that we found suitable replacement tenants so quickly. We would love to know who you were dealing with directly so we can pass on recognition to them directly. Thank you again and we look forward to supporting you further.
5/5
TrustpilotI wish all managing agents were like…
I wish all managing agents were like Gita - efficient, responsive, caring, detailed, communicative and client focussed. An effortless relationship that others would do well to aspire to. Thank you.
Thank you for your kind words. We are delighted to hear that you found our service efficient and communicative and have a great relationship with Gita. We appreciate your feedback and look forward to continuing to supporting you again in the future.
5/5
TrustpilotI recently separated from my partner…
I was looking for a place to stay, and spent ten days staying in hotels, paying a significant amount while trying to find a suitable place to live. I viewed an apartment with Laura Aswani Meca, and I genuinely want to acknowledge the exceptional support she provided.
5/5
TrustpilotCaitlin was helpful and reacted swiftly…
Caitlin was helpful and reacted swiftly in assisting me to get my deposit back, after my tenancy with the landlord came to the end. I won't hesitate to recommend her should anyone need to rent/lease their property as I believe she will also do a good job for her clients.
Really appreciate you taking the time to leave such feedback. We will ensure Caitlin is made aware of your thanks.
5/5
TrustpilotA positive experience using John Shepherd
A positive experience using this company. A big thanks to Tracey in dealing with my move in and a massive thanks to Maisy for helping with my leaving the property.
1/5
TrustpilotYet again still awaiting repairs I…
Yet again still awaiting repairs I reported over 15 months ago, even with a council complaint saying away from the 28 days, this company still don't care. Sadly the landlord isnt interested either. Absolutely disgusting. Stil have had no resolve to my complaint to them.
I am sorry to hear about your experience with the repairs that have been pending. If you would like to us investigate further, please do email me on laura.heaven@johnshepherd.com and I will be happy to support. Thank you
1/5
TrustpilotThis is the most disappointing company…
This is the most disappointing company I have ever encountered. They lack empathy and are solely motivated by greed. Even if you give your all, they will still take advantage of you.
Thank you for sharing your review with us. We sincerely apologise for the disappointment you felt and we apologise if we have fallen short. We invite you to reach out to us directly so we can discuss your concerns further. Thank you
5/5
TrustpilotChristina is great!
John Shepherd have managed our property portfolio for many years - and have generally done this well. In recent years we've had Christina specifically look after us - and she has been wonderful - very responsive and helpful to us as Landlords.
Thank you for your kind words. We are delighted to hear that Christina has been so helpful and responsive. We appreciate your trust in us and look forward to continuing our partnership.
1/5
TrustpilotDisappointing, stressful and VERY unprofessional
Currently letting one of John Shepherds properties, who took over from Paul Carr...i'm sad to say. Communication is disgraceful for a professional company. Lack of replies to emails, being passed to 3 different property managers and emails to say i am in arrears due to a alteration to my tenancy not being dealt with in time. Latest email requesting important information is being ignored by the Regional Manager Christina. Any addtional advice in to whether i should contact the property owner direct to make them aware of my experience (ehich has ongoing for a year) or if anyone has had similar experience, would be very interesting to hear.
5/5
TrustpilotAmazing service from Christina she has…
Amazing service from Christina she has always been attentive to the needs of both the tenants and landlords and will always go the extra mile thanks
Thank you for your wonderful review! We are so pleased to hear about the exceptional service you received from Christina. We appreciate your recommendation and look forward to continuing to support you moving forward.
5/5
GoogleThey are friendly and treat you with respect. Highly recommended.
Thank you for taking the time to share your review. We strive to be friendly and respectful while providing reliable guidance. Your recommendation means a lot to us.
5/5
TrustpilotGood Staff!
I've rented off and on with John Shepherd for about two years and Lara has throughout both have been great help handling my most recent tenancy!
Thank you for your review. We are so glad to hear of your experience of working with Lara and our team. We truly appreciate your kind words.
4/5
TrustpilotWe had some issues around the house
We had some issues around the house, with rubbish and hot water, Aarti was very helpful and helped us resolve our problems swiftly and professionally! Thank you very much!!
5/5
TrustpilotLara S
Lara S. has been extremely responsive to my requests as a tenant, and in particular with the referencing process for the new flat I'm going to rent. 5 stars!
Thank you for taking the time to share your review. We are pleased to hear that Lara has been so helpful and communicative during your referencing process. If you need anything else, please don't hesitate to reach out to us.
5/5
TrustpilotGreat Support
Have had a great experience with Christina Tzemanaki from JohnShepherd, always responding quickly and solving our issues as soon as possible, often the same day and getting any fixes needed at our property sorted swiftly and with great communication
Thank you so much for your review. We are thrilled to hear about your great experience with Christina Tzemanaki and her reliable support in resolving issues swiftly. We look forward to continuing to provide you with quality support in the future.
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At John Shepherd, we are the leading experts in helping landlords let their properties in Sutton Coldfield. With our thirty years of experience in the property industry, we understand landlords' unique requirements and customise our advice to meet each property's distinctiveness. If you are looking for a reliable letting agent in Sutton Coldfield, look no further than John Shepherd. Our dedicated team is committed to seamlessly connecting your property with highly qualified tenants. We work tirelessly to showcase your investment property to the right audience, starting with a valuation.
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