Every review we hold for the Royal Sutton Coldfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWorst estate agent i have ever come…
Worst estate agent i have ever come across, I would avoid at all costs!! No respect for customers, I was spoken to in a underminding manner and treated unfairly. They lie about properties and lead you to believe that they are a helpful and trustworthy establishment. If you have any self respect for you and your family I would not recommend JOHN SHEPHARD ESTATE AGENTS!
Joanne · 18 June 2026
Agent replied · 20 June 2026
Thank you for sharing your review with us. We are truly sorry to hear of your experience and that you felt let down by us as agent, including being treated unfairly. This is not the level of service we wish to provide and do take your feedback seriously. Our aim is to provide professional and reliable guidance, and we regret any miscommunication that occurred. We would appreciate the chance to discuss your concerns further, so please reach out to us. We are committed to being a helpful and trusted team, and we hope to resolve this together.
★★★★★ 5/5
TrustpilotHelpful and quick responses
Christina E. Tzemanaki has been a very helpful and informative property manager. She responds to queries very quickly.
Anisah · 10 June 2026
Agent replied · 16 June 2026
Thank you for your kind words Anisah, We are delighted to hear that Christina has been a helpful and communicative property manager. Our team strives to ensure a positive experience. Please reach out if you need anything further, we are always here to help.
★★★★★ 5/5
TrustpilotThe Agent Kevin was very helpful…
The Agent Kevin was very helpful throughout the entire application process.
Customer · 28 July 2026
Agent replied · 4 March 2026
Thank you for sharing your experience with us. We are delighted to hear that Kevin was so helpful during your application process and able to support you throughout. Thank you again for sharing your review!
★★★★★ 1/5
TrustpilotJohn Sheperd - Non Managing Agents
As a prospective tenant I found Shepherd to be attentive and responsive. Having paid my initial rental, there was a remarkable change in their attitude. Immediately after collecting the keys I advised them by telephone of landlords processions being left in the flat and that their inventory report was not worth the paper it was written on, with damaged fittings not listed and assertions made that the property had been professionally cleaned when it was left in a filthy condition. This was confirmed in writing by returning the amended inventory and requesting contact. Despite assurances made to respond, they have totally ignored me. Tenants beware. They are not interested in carrying out their duties as managing agents and you will be ignored based on my experience.
Richard · 19 February 2026
Agent replied · 21 February 2026
Thank you for sharing your experience and we are sorry to hear about the issues you faced after moving in. Should you require further support. please reach out to us directly at laura.heaven@johnshepherd.com so we can address your concerns and provide the guidance you need.
★★★★★ 5/5
TrustpilotExcellent service from Tina Margetts & John Shepherd!
Excellent service from Tina Margetts!
I've been really impressed with the service I've received from Tina, my property relationship manager at John Shepherd. She's been responsive and professional throughout, and always goes above and beyond. It's made a real difference to my experience as a tenant, and I'd happily recommend John Shepherd based on the support she's provided.
Thanks, Tina!
Edwin · 20 July 2026
Agent replied · 24 July 2026
Thank you for sharing your experience, Edwin. We are thrilled to hear that Tina has provided you with such professional and helpful support and been responsive and great with communication throughout. We appreciate your recommendation and look forward to continuing our partnership with you.
★★★★★ 5/5
TrustpilotExcellent Service
Mandi and the team have provided an excellent service to me as a landlord. They are transparent, communicative, quick to help/resolve problems, helpful and very approachable. I highly recommend John Shepherd Estate Agents.
Jane · 8 February 2026
Agent replied · 10 February 2026
Thank you so much for your kind words, Jane. We are thrilled to hear that Mandi and the team provided you with excellent service, we look forward to continuing to support you as a landlord.
★★★★★ 5/5
TrustpilotAlexander Shomari was fabulous in…
Alexander Shomari was fabulous in offering suitable places and was quick to respond to queries. Happy with the service provided
Haajra · 22 May 2026
Agent replied · 27 May 2026
Thank you for your kind words, Haajra. We are delighted to hear that Alexander provided you with helpful and professional service. Thank you again for taking the time to share and please do reach out if you need anything further.
★★★★★ 5/5
TrustpilotVery efficient service will all…
Very efficient service will all requests actioned quickly (thank you Aleemah Aziz)
Phil · 18 July 2026
Agent replied · 20 July 2026
Thank you for your kind words, Phil. We are delighted to hear that our service was efficient and that your requests were handled promptly. We appreciate your feedback and look forward to working together again in the future.
★★★★★ 5/5
TrustpilotJohn Shepherd lettings team Burton -on- Trent
Since John Shepherd has taken over the ownership of Acquire, the lettings team at the Burton upon branch has continued to give a high standard of service, dealing with my problems & tenants' problems professionally and efficiently. I can not thank Sam, Brook, Suzanne & Anita enough for the service they provide.
David · 10 August 2025
Agent replied · 16 August 2025
Thank you David for your lovely feedback! We are so pleased to hear your kind words and glad we could help.
★★★★★ 5/5
TrustpilotProperty Manager Maisy Smith was very…
Property Manager Maisy Smith was very quick and helpful in supporting with the reference checks required.
Artiom · 17 June 2026
Agent replied · 19 June 2026
Thank you for your kind words, Artiom. We are delighted to hear that Maisy was quick and helpful with your reference checks. Thank you again for taking the time to share your review and we remain at your disposal if you need anything further.
★★★★★ 1/5
GoogleStandardless service
Disappointed with Lack of Service, Avoid if Possible
I recently rented a property through John Shepherd Lettings @ £1300 p/m, and the experience has been frustrating from the start. There was no handover when I moved in, leaving me without essential information about the property. I contacted them on Monday to address this, particularly regarding the fact that I had no heating. They assured me that someone would get back to me, but five days later, I’m still waiting.
Being left without heating in the middle of winter is unacceptable, and the lack of communication from the agency has made the situation even worse. I expected a professional service, but instead, I’ve had to chase them for basic support. If you’re considering renting through John Shepherd Lettings, think twice. Their poor service and lack of responsiveness have made this an incredibly stressful experience.
Aseem · 16 September 2025
★★★★★ 1/5
GoogleThe worst estate agents I have ever dealt with. I inherited a property to understand that they had an incredibly poor relationship with the tenant, negligent would be the perfect word. I visited with two property managers and I needed to mediate a shouting match between a furious tenant and the reactionary property managers. Things did not improve over the following 18 months whilst the probate process continued. The contact with the tenant was non existent, emails went weeks without answer, the number of out of office emails the property managers autoreply is in the majority. I managed to speak to the directors of the business a few times, which resulted in small steps forward. Due to these communication difficulties, and the complete breakdown in trust from the estate manager in John Shepherd, the tenants' keys have still not been recovered. There is outstanding rent in the tens of thousands owed to the executors of the estate.
Worryingly for new clients, John Shepherd had lost the copy of the keys they held, and thus the tenant was the only person with access to the house. Additionally, the property managers sent over the full unredacted file from the tenant to my solicitors, so we have every piece of personal information on the tenants. Beware of ever using John Shepherd to rent from, or let with.
David · 16 September 2025
★★★★★ 5/5
TrustpilotThank you Alisha for your thorough…
Thank you Alisha for your thorough follow up and professionalism.
Inaam · 25 July 2026
Agent replied · 29 July 2026
Thank you Inaam, for taking the time to share your review for Alisha. We are so pleased to hear of your experience and we look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotSamantha Richards
Dealing with Samantha is a pleasure. Always positive and helpful. Being a landlord is never easy or straightforward. Sam has helped me so many times and offered sound advice. She listens to understand rather than listening to answer - a rare gift!! So thank you for all your help and advice.
Jon · 11 August 2025
Agent replied · 15 August 2025
Thank you for your review Jon, it is great to read of your experience with us! The Burton branch is currently still open for business. Many thanks, John Shepherd
★★★★★ 5/5
TrustpilotGreat customer service
I recently had the pleasure of dealing with Mia Cornwall and I couldn't be happier with the service she provided. She keeps you informed every step of the way, goes above and beyond to help you achieve what you're looking for and is proactive in following up with anyone who needs chasing. Her communication, dedication and commitment to her clients are excellent.
HT · 26 June 2026
Agent replied · 30 June 2026
Thank you for sharing your lovely review. We are so pleased to hear that Mia provided you with exceptional service and continually went above and beyond. We really appreciate your feedback and look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotTina Margetts is always very friendly
Tina Margetts is always very friendly, professional and prompt in her responses.
Nicola · 10 July 2026
Agent replied · 14 July 2026
Thank you for taking the time to share a 5* review. We are delighted to hear that Tina has been friendly and professional. We really appreciate your trust in us and we look forward to continuing to support you moving forward.
★★★★★ 5/5
TrustpilotMade moving in so much easier
Gita has been very helpful throughout the moving-in process. Contacting her has really eased the process, as she has always responded very quickly and has been supportive and thorough. I really appreciate all her help!
Amina · 3 September 2026
★★★★★ 5/5
TrustpilotMy experience with housing
My group had a great experience with John Shepherd and found the perfect house. Joe Farrar was extremely useful he showed us lots of potential houses, constantly communicated and helped with every step of the housing process. I would really recommend.
Amara · 6 November 2025
Agent replied · 11 November 2025
Thank you for your review received of the services received by our team. They have been shared with the team and we wish you well in your new property!
★★★★★ 5/5
TrustpilotWe purchased our second home through…
We purchased our second home through John Shepherd, great agent, we dealt with Natasha who was super helpful and always ready to assist with queries. Whole process from offer to completion was 8 weeks (no chain) with a super smooth experience! Would highly recommend them.
Mr · 26 September 2025
Agent replied · 9 October 2025
Thank you for your review of the service received. We are pleased that the transaction went through smoothly! Wishing you all the best. John Shepherd
★★★★★ 5/5
TrustpilotGita-Patel
Gita Patel has been amazing since I moved into the property 4years ago
James · 23 June 2026
Agent replied · 24 June 2026
Thank you for your wonderful feedback and sharing your kind words. We are so pleased to hear about your positive experience of working with Gita and the prompt resolution of your property concerns. We are always here to help!
★★★★★ 5/5
TrustpilotGreat Service
Catie was very helpful and made every step as smooth as it can be.
Michael · 16 June 2026
Agent replied · 17 June 2026
Thank you for your kind words, Michael. We're delighted to hear that Catie provided such helpful and smooth support and was able to assist you in your journey. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotPositive experience as a landlord
As a landlord, I’ve really appreciated the support I received from Lauren Foster during a particularly challenging period. She has been professional, easy to deal with, and communicated clearly throughout. I was kept informed at every stage, which made a stressful situation much more manageable. Overall, a positive experience, and I’d be happy to recommend Lauren and the team to other landlords.
Eleanor · 11 February 2026
★★★★★ 5/5
TrustpilotChristina was helpful chasing the…
Christina was helpful chasing the landlord for repair works. Smooth transition to our new apartment.
Joselle · 4 June 2026
Agent replied · 16 June 2026
Thank you for your kind words, Joselle. We are happy to hear that Christina was helpful in coordinating the repairs and that your transition to the new apartment went smoothly. If you need anything further, please don't hesitate to reach out to us, we are always here to help!
★★★★★ 5/5
TrustpilotJoe was very helpful and knowledgable…
Joe was very helpful and knowledgable at the viewings and looking to book our place with him.
Dee · 20 May 2026
Agent replied · 21 May 2026
Thank you for taking the time to share your review. We are so pleased to hear about your positive experience and look forward to supporting you again in the future.
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