Trusted Agent profile · Royal Sutton Coldfield
Verified
★★★★★
1,439 reviews across 3 platforms
74B Walsall Road, Royal Sutton Coldfield, B74 4QY
Part of John Shepherd, see every office.
John Shepherd's office in Royal Sutton Coldfield, at 74B Walsall Road, is rated 4.4 out of 5 across 1,439 reviews on three platforms, including 48 Google reviews rated 3.3.
48
Reviews on Google
This office
1,369
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
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At John Shepherd, we are the leading experts in helping landlords let their properties in Sutton Coldfield. With our thirty years of experience in the property industry, we understand landlords' unique requirements and customise our advice to meet each property's distinctiveness. If you are looking for a reliable letting agent in Sutton Coldfield, look no further than John Shepherd. Our dedicated team is committed to seamlessly connecting your property with highly qualified tenants. We work tirelessly to showcase your investment property to the right audience, starting with a valuation.
Every review we hold for the Royal Sutton Coldfield office, from every platform, shown as written. First names only.
5/5
TrustpilotTina was helpful
Tina was helpful, profesional and friendly
Thank you for your kind words Ioana. We are delighted to hear that Tina provided you with professional and helpful support. Please reach out if you need anything further, we are always here to help!
5/5
TrustpilotAlisha and the team have been great…
Alisha and the team have been great from the start, love the team and the service.
Thank you Sakshi, for your wonderful feedback. We are thrilled to hear that you love our team and the service we provide and we look forward to supporting you again in the future.
5/5
TrustpilotGita Patel
Gita Patel, my Property Manager has always dealt with repair issues promptly and efficiently. She manages all maintenance matters in a professional and courteous manner, ensuring that issues are resolved as quickly as possible. Communication is excellent, and she consistently responds to my enquiries promptly and keeps me informed throughout the process. Her dedication, reliability, and professionalism are greatly appreciated, and she provides an outstanding level of service.
Thank you for sharing your experience, S.R. We are delighted to hear that Gita has provided you with reliable guidance and has handled your maintenance matters with professionalism and efficiency. We appreciate your kind words and are here to support you whenever needed.
5/5
TrustpilotA very professional company
A very professional and well-organised agency. The whole process was smooth and straightforward, and their procedures were clear and well managed. Whenever I had a question or an issue, the customer service team（Ms Tina） responded quickly and was always helpful. Overall, I had a very positive experience and would be happy to recommend them.
Thank you for sharing your positive experience Julio. We are delighted to hear that you found working with us professional and well organised and have enjoyed working with Tina. We appreciate your recognition and we look forward to assisting you again in the future.
5/5
TrustpilotTina Margetts has been very helpful and…
Tina Margetts has been very helpful and efficient from the start to the end of tenants I have.
Thank you for taking the time to share your review. We are so pleased to hear of your positive experience working with Tina and our team in Solihull. We truly appreciate your recommendation and look forward to supporting you in the future.
5/5
TrustpilotA trustworthy agent
As a buy to let landlord, I have been with John Shepherd for several years and I am happy with the agent for their high standards of professional services. Staff (e.g. Christina E. Tzemanaki) are very helpful. I will surely not hesitate to recommend it if anyone is looking for the similar services. It is the agent that one can trust and can expect a long term good relationship.
Thank you for sharing your positive experience with us. We are delighted to hear that you find our services professional and our team helpful, especially Christina and great to hear of the relationship that you have built. We really appreciate your recommendation and we look forward to continuing to provide you with support and guidance moving forward.
5/5
TrustpilotAleemah has been really helpful and has…
Aleemah has been really helpful and has made the management of my tenancy much smoother i appreciate it a lot
Thank you for your review. We are delighted to hear that Aleemah has provided helpful support and made your tenancy management smoother. If you need any further support, please don't hesitate to reach out to us.
5/5
TrustpilotMy viewing at Varsity Rivergreen with Kelvin Zakeyo
Kelvin made my experience wonderful. He was nice, charming and informative. He explained all of the steps throughly, and answered any questions I had professionally. Even if they were silly ones.
Thank you so much for your review. We are thrilled to hear that Kelvin made your experience so enjoyable with his charm and informative support. Your feedback is invaluable to us and we look forward to support you again in the future.
5/5
TrustpilotAlica Donaldson
I dealt with Alica Donaldson regarding an invoice payment, she was very professional and sorted my query very quickly.
Thank you for sharing your review with us June, we are so pleased to hear of your experience and great news to hear that Alisha provided you with professional and helpful support in resolving your invoice query quickly. If you need further assistance, please don't hesitate to reach out to us.
5/5
TrustpilotGreat property management team to work…
Great property management team to work with. Mia, Jenna, Callum, Abbie, Adam, Kevin & Tenille. Their communication is always clear, jobs are well organised and any issues are dealt with quickly. From a contractor’s point of view, it makes a massive difference working with a team that’s responsive and easy to deal with. Would definitely recommend.
Thank you Sean for taking the time to share your experience of working with our property management team in Sutton and Cannock. We love to hear that our team are great with communication and quick responses and overall make your experience more positive. We really appreciate your recommendation and relationship and look forward to continuing our collaboration.
5/5
TrustpilotGreat Services
I have recently moved into my new property with Uni2rent part of John Shepherd and I have to say it was very smooth process for me to get into the new property. My previous tenancy agreement was about to end and I have to move in on the very same day and it was Friday evening, most of the letting agency try to shift the move in to Monday but when I requested Monica Moran she managed to give me the keys the same day I requested and I am very glad she did. I would also like to mention Ellis Boakye here the way he helped me to move in and sort every problem I had was tremendously good. If anyone reading this review I would suggest to book with them and honestly they have great properties.
Thank you for sharing your experience. We are delighted to hear that your move-in process was smooth and that our team provided reliable guidance. We appreciate your recommendation and wish you all the best in your new home.
5/5
TrustpilotFirst Class, Excellent Service
It has been a real pleasure to deal with John Shepherd Estate Agents. Mandi and the team have been extremely professional, friendly and are providing a first class service. I highly recommend them (Landlord Services).
Thank you for your kind words. We are so happy to hear that you found Mandi and our team professional and helpful. Our goal is to provide reliable guidance and build lasting relationships through open communication. We appreciate your recommendation and look forward to supporting you further.
5/5
GoogleWe recently moved into our new property and I wanted to share how pleased we are with the entire experience. From start to finish, everything was handled with professionalism, efficiency, and genuine care. The communication was clear and prompt throughout the process, which made what can often be a stressful move feel smooth and well organised. Every question we had was answered quickly and thoroughly, and we always felt supported and informed. A professional, reliable, and genuinely helpful team. Highly recommended.
Thank you for sharing your wonderful experience with us. We are delighted to hear that our professional and helpful team made your move smooth and well organised. Our commitment to clear communication and reliable guidance is at the heart of what we do. We truly appreciate your recommendation and wish you all the best in your new home.
5/5
TrustpilotMy experience at John Shepherd Estates…
My experience at John Shepherd Estates has been very good. The team has been professional, approachable, and attentive to my needs throughout the process. Communication has been clear, and any questions I had were answered promptly. Overall, I’ve been pleased with the service and support I’ve received.
Many thanks for your review Daisy of the services received by the business. We are delighted that the service received is a positive one! 😊
5/5
TrustpilotKelvin Zekeyo
Kelvin Zekeyo was so helpful and an amazing individual helping me through my accommodation process, which I was so delighted of.
Thank you for your review, we are so pleased to hear about your positive experience with Kelvin. We look forward to supporting you again in the future.
1/5
TrustpilotChasing up money owed to us for a year - not paid.
Throughout our years tenancy with John shepherd we have been chasing up a £100 cash incentive that was originally offered to us for staying on with the company. After numerous emails, phone calls and visits to there office with promises being made to us, we are still yet to be paid. Overall, the management and staff communication at the company seems very poor, and they have very little regard to students.
Thank you for your review. We are sorry to hear about your experience however we will be happy to review further to ensure that we can get this resolved for you. Please do reach out to us directly so that we can address and review our communication processes to improve moving forward.
5/5
TrustpilotMandi Thandi
Mandi was punctual, knowledgeable, polite and friendly. The information was clearly presented and my questions were dealt with thoroughly and quickly. It was a most useful and enjoyable meeting.
Thank you for your wonderful review. We are thrilled to hear that Mandi was able to provide you with all the information you required. Your experience reflects our commitment to providing great customer service, we look forward to supporting you again in the future.
5/5
TrustpilotAlisha Donalds has been great
Alisha Donalds has been great! always helping me in a quick and efficient way, top tier 5 stars!
Thank you for your kind words, we truly appreciate your feedback. We are delighted to hear that Alisha has been so helpful and efficient. Please reach out if you need anything further, we're here to help.
5/5
TrustpilotTo staff
To staff: Jodie P. I had a wonderful experience working with Jodie as my property manager. She is highly professional, knowledgeable, and truly knows her job. What stood out most to me was her excellent communication, responsiveness, and the way she relates to her clients with kindness, respect, and understanding. She is always helpful, approachable, and dedicated to providing the best possible service. I genuinely appreciate all the support she provided to me. I would highly recommend her to anyone looking for a reliable, professional, and caring property manager. She is truly exceptional at what she does, and anyone would be lucky to have her managing their property. Thank you for all your help and support!
5/5
TrustpilotAleema is very helpful and efficient in…
Aleema is very helpful and efficient in communicating between tenant and landlord.
Thank you for taking the time to share your review. We are so pleased to hear that Aleemah has been both helpful and efficient with her communication and we were able to resolve any queries promptly. We appreciate your trust and look forward to continuing to support you.
5/5
TrustpilotGreat experience big shoutout to Katie…
Great experience big shoutout to Katie Walters who has made my moving in journey very smooth and pleasant !!! Very professional would definitely recommend this agent if you’re looking to rent out!
Thank you for sharing your experience. We are thrilled to hear that Katie provided you with professional and helpful support during your move. If you need anything else, please feel free to reach out to us.
5/5
TrustpilotExcellent service from the team
Excellent service from the team. Gita has been so helpful and she response promptly. Awesome property manager.
Thank you for your kind words! We are delighted to hear that Gita has been able to provide you with excellent service. We appreciate you taking the time to share your review and look forward to supporting you again in the future.
5/5
TrustpilotSam's a star.
The staff at the Burton office, particularly Sam, have been exceptional. Nothing is too much trouble, she always try to resolve any issue with the properties and is proactive in giving support or advice on all things housing. Would absolutely reccommend this company, particulalry if you can deal with Sam at any point!
Dear Sukhy, thank you for your review. We will ensure the feedback is given to the team!
5/5
TrustpilotThe process was explained well and…
The process was explained well and moved on quickly. Kevin Zakeyo was really kind and very helpful. Thank you!
Thank you for your kind words and feedback for Kelvin. We are pleased to hear that the process was clearly explained and moved swiftly. If you need anything further, please don't hesitate to reach out to us.
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