John Shepherd Lettings reviews in Royal Sutton Coldfield

★★★★★ 5/5

Trustpilot

Matt has been brilliant…

Matt has been super helpful brilliant experience so far! The rest of the staff have also been very helpful some great team working going on there!

JoeS · 10 October 2026

★★★★★ 5/5

Trustpilot

The staff have been very helpful and in…

The staff have been very helpful and in particular Alisha - who has been very informative and professional every time we need to discuss something. It is very easy and comfortable to ask anything at any time with them.

Aisha · 12 July 2026

★★★★★ 1/5

Trustpilot

Landlords: Avoid and go elsewhere

As a landlord, I'm not quite sure what I was paying them for...they certainly found new and inventive ways to squeeze cash out of me whenever they could - despite opting out of rent guard they still charged me for it, plus an exorbitant fee when my tenants moved out for a check out they took ages to sort and were never quite sure they'd done. Each month (it seemed) I would be bombarded by marketing and emails telling me I need to pay for xyz which were a requirement for landlords...not all were. The tenants left the house in a disgusting state which cost me both money and personal time to sort. So the annual house inspections were another waste of time as 9 years of overgrown garden and jungle state driveway caused damage, alongside the hideousness of an inside rarely if ever cleaned and stinking of cat pee. Don't get me started on the £250 float they insisted on grabbing from me and sitting on for anything which needed doing (just take it out of the rent monies) and the time the oven broke and the tenant gave up trying to tell agents and I'd had a new one bought and installed and in operation for 10 days before the agent emailed me to say it was broken and they would buy one out of the float.... Renewing the tenancy always seemed to cost an arm and a leg too....again, they never actually did anything, but still seemed to make me pay a lot for it. My previous estate agent was bought out by this company, so they were never my choice. I've gone down the Open Rent route now and certainly could not, with any form of conscience, recommend them to other landlords.

Caroline · 27 August 2026

★★★★★ 5/5

Trustpilot

Huge thanks to Mia for her property…

Huge thanks to Mia for her property management services! Mia always ensures I am kept in the loop regarding updates to the property and handles everything excellently. Would highly recommend!

Chrissy · 9 September 2026

★★★★★ 4/5

Trustpilot

Alisha was a great help

My experience with John Sheperd has been a good one and they have been attentive to my questions and application. Alisha was very helpful in getting me the resources I needed in a quick time frame.

Ethan · 27 July 2026

★★★★★ 5/5

Trustpilot

Very efficient Estate agents

I own a flat which is being managed by John Shepherd. I am pretty happy with the way they handle if anything goes wrong in the flat. Alisha is very competent in arranging things as per my request.

Charanjit · 9 July 2026

★★★★★ 5/5

Trustpilot

Compliance Certification Situation

Teresa Freville is an absolute credit to John Shepherd and she really does go above and beyond to make sure that she actions and sorts out all the compliance needs for myself as a landlord to make the whole communication situation with my tenant go smoothly.

Roger · 6 May 2026

★★★★★ 5/5

Trustpilot

John shepherd has been very helpful

i’m very pleased with John Shepherds property management. I cannot thank Jenna enough for their amazing service and keeping me up to date with everything.

Hayden · 28 September 2026

★★★★★ 5/5

Trustpilot

Brilliant

Abbie Clark has been brilliant helping me throughout my tenancy finishing, made everything clear for me and any issues I had she has helped me every step of the way.

Amy · 25 August 2026

★★★★★ 1/5

Trustpilot

Here will be the fastest way to contact…

Here will be the fastest way to contact with agency, since they are ignoring my phone calls and emails. Please, can someone from agency John Shepherd could write me an email, why they are ignoring me? And why i got messege about inspection and noone showed up? And if i would have another inspection in the future? The problem is I do not know how to conrtact with you! Pohne calls not pick up or we will call you back and nothing, and emails are ignored as well! So whtas the other way to contact with John Shepherd agency?

Agnieszka · 8 August 2026

★★★★★ 1/5

Trustpilot

Avoid John Shepherd at all costs!

Avoid John Shepherd at all costs. Very unprofessional service! My experience with John Shepherd was one of the most stressful, time-consuming, and costly experiences I have ever had. When I needed to leave my tenancy early, I tried to do everything properly, including finding a replacement tenant myself. Instead of being given clear guidance on the process, I was met with confusing information, aggressive and intimidating correspondence, inconsistent financial figures, repeated payment demands, and constant references to court action and County Court Judgments while the amounts being claimed were still being disputed. Different members of staff gave me different balances, charges appeared and later disappeared without explanation, and supporting evidence for some charges was only provided after I repeatedly requested it and raised formal complaints. Communication was poor, confusing, disrespectful and unnecessarily pressuring,throughout. After taking my complaint through John Shepherd's complaints process and then to The Property Ombudsman, the Ombudsman recognised shortcomings in their communication, accepted that the inconsistent figures caused avoidable confusion, aggravation and inconvenience, and the agent increased its goodwill compensation following the Ombudsman's involvement. The entire process took months, caused unnecessary stress, wasted a huge amount of my time, and had a real impact on my studies and work. Based on my experience, I would never use John Shepherd again and would strongly advise others to think very carefully before renting through them.

Chapa · 6 August 2026

★★★★★ 1/5

Trustpilot

I have found John Shepherd to be…

I have found John Shepherd to be extremely unprofessional throughout my tenancy. We moved into our property in early 2026, and from the very beginning it became clear that resolving even the simplest issues would be a lengthy and frustrating process. It regularly takes weeks just to receive a response regarding reported faults, and months for issues to be addressed, if they are dealt with at all. Communication is poor, updates are infrequent, and there appears to be very little urgency when it comes to resolving problems that affect tenants. Unfortunately, I do not feel that John Shepherd has its tenants’ best interests at heart. Rather than being proactive and supportive, they seem reluctant to take responsibility or act promptly when faults are reported. As tenants paying for a property and a service, this level of customer care is unacceptable. Overall, my experience has been extremely disappointing. I would not recommend John Shepherd based on the lack of professionalism, poor communication, and excessive delays in resolving maintenance issues. I hope they take steps to improve their service and place greater importance on supporting their tenants.

Paul · 5 August 2026

★★★★★ 5/5

Trustpilot

Kelvin Zakeyo made it very simple and…

Kelvin Zakeyo made it very simple and was quick to respond with all queries. I loved the experience as it was exactly what I wanted and was very helpful with moving things forward.

Rebekah · 29 July 2026

★★★★★ 5/5

Trustpilot

Arun Singh - Fantastic.

I've worked alongside Arun on a number of jobs in a contractor capacity and it's always been a positive experience. He's approachable, easy to communicate with and keeps everything well organised, which makes life much easier for contractors on site. He's quick to respond, provides clear instructions and is always fair and professional in the way he manages projects. Any issues that come up are dealt with promptly, helping jobs run smoothly from start to finish. He not only offers assistance on his own jobs but also helps with any queries I have on other jobs with other Property Managers. Could not fault him - one of the best.

SP · 4 August 2026

★★★★★ 4/5

Trustpilot

Property ManagerTina Margetts

I can highly recommend Tina Margetts as a Property Manager. She has been my property manager for many years and replies promptly to my requests and emails. Very good customer service.

Mrs · 9 August 2026

★★★★★ 5/5

Trustpilot

Amazing service

Just wanted to put virtual pen to paper to say a big thank to Lara for her help and support for everything . Couldn’t have got through it without you.Really appreciate everything you do, amazing!

Shamim · 8 July 2026

★★★★★ 5/5

Trustpilot

Megan Johnson

Megan Johnson handled our moving arrangements, and she was an absolute pleasure to deal with throughout the entire process. She was friendly, professional, approachable and extremely helpful. Communication was seamless, and she kept us well-informed at every stage, providing clear and detailed explanations of each step. Her support made the entire transactional process smooth and stress-free. We truly appreciate her excellent customer service and would highly recommend her.

Hadeeza · 13 October 2026

★★★★★ 5/5

Trustpilot

Tia Carter was very helpful and she…

Tia Carter was very helpful and she actually took her time to help me resolve whatever issue that I had.

T · 13 October 2026

★★★★★ 5/5

Trustpilot

John shepherd has been amazing handling…

John shepherd has been amazing handling my property! A special shout out to Mia and Jenna and their recent help with the repair works

Sally · 15 September 2026

★★★★★ 5/5

Trustpilot

Abbie Clark is amazing ,Great…

Abbie Clark is amazing ,Great communication skills,friendly and really good at her job .I felt comfortable talking to her and she gets the job done .well done Abbie .

Helen · 13 August 2026

★★★★★ 5/5

Trustpilot

Faye Nichols - fantastic property manager

Faye has been our property manager and it’s been a fantastic experience. Very prompt and proactive member of the staff. Thank you, Faye for all your help and support.

Vijay · 12 August 2026

★★★★★ 5/5

Trustpilot

Reemi Yasmin

This review is specifically meant for Reemi Yasmin. She is absolutely reliable; efficient in responding quickly to queries; keeps an eye on ongoing tasks and keeps the client informed of the process. She thinks ahead and for the client and finds solutions. I cannot recommend her highly enough. Ever since she's been in charge, I feel much more relaxed and confident about the management of the property she is in charge of. Thank you, Reemi. You are an absolute star!

N · 21 July 2026

★★★★★ 1/5

Trustpilot

Absolutely awful agency

Absolutely awful agency. We have had a broken washing machine since the 27th June, its the 20th July and no indication of when we can expect a repair. I have said at this point i just need to buy one myself but i dont know what to do with the old machine or if landlord expecting it to still be here when we move so i am stuch. We have had a leaking conservatory for over a year. When an old pipe burst on our top floor it took over a week to be repaired and we had to keep the water turned off. We also had nearly a month without heating when the boiler broke. Terrible.

Mary · 20 July 2026

★★★★★ 3/5

Trustpilot

Great in some ways

Great in some ways John Shepard have been excellent to use, they are responsive, the property we rent has been great, I would love to recommend them as a estate agent except from one glaring issue. they use a company called WPG to fix any issues/manage the properties and it is a NIGHTMARE! they do not respond to anything, it took a week to replace my broken fob and I had no way to get in my own flat so had to keep ringing housemates to let me in, it is seemingly just one guy who does not care whatsoever, it is seemingly impossible to get a hold of him. Moreover, for some reason wpg literally just uses one person, and everything completely hinges on one guy who is impossible to contact. My bed broke and It was still incredibly difficult to get a hold of him. aside from this they have been excellent but its hard to recommend them with service like this.

Zimelectric · 18 July 2026