Every review we hold for the Royal Sutton Coldfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI had a great experience with Mandi…
I had a great experience with Mandi when renting out my property. She was very professional, approachable and easy to deal with throughout the process. Her communication was excellent, and she always kept me updated and was quick to respond whenever I had any questions. I would happily recommend her to anyone looking for help with renting out their property.
Kimberley · 1 October 2026
Agent replied · 10 October 2026
Thank you for sharing your wonderful experience Kimberley. We are delighted to hear that Mandi provided you with professional and reliable guidance throughout the process. Our team strives to be communicative and helpful, ensuring our clients feel supported. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotTracy Savidge a fantastic property manager
I need to name Tracy Savidge as she has been my property manager for many years now. She is very proactive in looking after my properties and we have a fantastic working relationship. Highly recommend working with her to Landlords.
She is on top of the paperwork and compliance side too
A lovely person and part of a great team too.
Richard Alton Landlord for 20 plus years
Andersen · 7 August 2026
Agent replied · 12 October 2026
Thank you for taking the time to share your 5* review Richard. We are thrilled to hear about your fantastic working relationship with Tracy. Our team strives to provide reliable guidance and proactive support to all our landlords. We appreciate your recommendation and look forward to continuing our partnership.
★★★★★ 5/5
TrustpilotTina M has been really helpful!
Tina M has been really helpful with all requests for maintenance ect. Prompt responses and quick resolutions. Thank you Tina
Joe · 7 August 2026
Agent replied · 12 October 2026
Thank you for your kind words Joe. We are delighted to hear that Tina has been so helpful and responsive to your maintenance requests and able to resolve things quickly for you. We appreciate your feedback and look forward to assisting you further.
★★★★★ 5/5
TrustpilotAmazing
Amazing! Super helpful and willing to do anything needed when I wasn’t sure about specific things. Special thanks to Joe, Katie and Kelvin!
Luke · 13 July 2026
Agent replied · 12 October 2026
Thank you for your wonderful feedback, Luke. We are thrilled to hear that our Nottingham team was so helpful and communicative. Joe, Katie, and Kelvin appreciate your kind words and are dedicated to providing you with great support. Wishing you all the best with your move!
★★★★★ 5/5
Trustpilothaving struggled to let my property out…
having struggled to let my property out for 2 months with another estate agents, leading to it being empty for a month, the team were able to let it the same day it was uploaded! The team were so amazing at communicating, and were very efficient at moving things along quickly. Would highly recommend to anyone looking for property services.
Sammy · 19 September 2026
Agent replied · 12 October 2026
Thank you for sharing your experience Sammy. We are thrilled to hear that our team was able to let your property on the same day it was listed. We pride ourselves on being communicative and providing reliable guidance. If you need any further assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotGreat service, great team!
Many thanks to Caitlin, Alan and team for being super efficient & friendly in sorting our tenancy out so quick! Quick responses to emails & messages, prompt action & expert guidance!
C · 5 May 2026
Agent replied · 2 June 2026
Thank you for sharing your review, we really appreciate your kind words. We are so glad that our team provided you with efficient and friendly service along with quick responses and guidance. We look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotTop customer service
Nothing is ever too much trouble for them and the staff are just lovely, special mention to Tracy and Natasha
Richard · 22 July 2026
Agent replied · 12 October 2026
Thank you for your kind words, Richard. We're thrilled to hear that our team, especially Tracy and Natasha, provided you with such helpful support throughout your journey with us. Your trust in us means a lot, and we look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotTina has been an excellent property…
Tina has been an excellent property manager. She was really helpful especially at the end of our tenancy.
Nouman · 4 August 2026
Agent replied · 12 October 2026
Thank you for your kind word Nouman. We love to hear your feedback regarding Tina and will make sure that this is shared with her directly. We appreciate your recommendation and if you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotMoving made easy…
The whole process from the initial viewing of the property to receiving the keys was faultless, Olga and Michelle were so very helpful and made my move very easy .
Keith · 9 May 2026
Agent replied · 2 June 2026
We appreciate you sharing your experience and review with us. We are pleased to hear that Olga and Michelle were very helpful and made your move easy with their faultless support. Thank you again and we look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotAleemah- great PM
Aleemah is a great PM. Very friendly and knowledgeable
SE · 30 September 2026
Agent replied · 10 October 2026
Thank you for your kind words SE. We are thrilled to hear that you found Aleemah to be both friendly and knowledgeable and able to support throughout your journey. We appreciate your feedback and look forward to continuing our relationship with you.
★★★★★ 5/5
TrustpilotTina is always very helpful
Tina is always very helpful, approachable and deals with any issues or questions I have with speed.
Consumer · 5 August 2026
Agent replied · 12 October 2026
Thank you for your 5* review and your kind words. We are delighted to hear that Tina has been so helpful and approachable. We appreciate your feedback and look forward to assisting you again.
★★★★★ 5/5
TrustpilotThe letting service team is very helpful.
The letting customer service team, in particularly Aleemah Aziz and Lara Soars, is very helpful.
YK · 17 August 2026
Agent replied · 12 October 2026
Thank you for taking the time to share your review with us. We are delighted to hear that our team, especially Aleemah and Lara, provided you with helpful support. We appreciate your recommendation and if you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotGreat experience with the company
Great experience with the company. Very efficient service. Especially Gita Patel give exemplary service.
SANGEETA · 21 August 2026
Agent replied · 12 October 2026
Thank you Sangeeta, for sharing your wonderful experience. We are thrilled to hear that you found our service efficient and our team, especially Gita, to be exemplary. Your feedback is important to us and helps us continue building lasting relationships with our valued clients. Thank you again for sharing.
★★★★★ 5/5
TrustpilotKevin was a pleasure to work with
Kevin was a pleasure to work with. Knew his stuff and was helpful.
Mrs · 27 August 2026
Agent replied · 12 October 2026
Thank you for taking your time to share a 5* review for Kevin! We appreciate your recommendation and will ensure this feedback is passed on.
★★★★★ 5/5
TrustpilotWe would like to thank mohammed…
We would like to thank mohammed Ibrahim,jessica birdi,hannah britten for helping us for the entire letting + move in process to make it smooth…
Thanks also for providing and showing the property and providing all the minute details. Really happy and appreciate and thanks for the service of John shepherd.We are enjoying the current stay in the property as tenant.
- Taniya
Taniya · 21 August 2026
Agent replied · 12 October 2026
Thank you Taniya for sharing your wonderful experience about our team in Derby. We love to hear that our team provided helpful and professional support throughout your letting and move-in process. It's great to know you're enjoying your stay in the property and we are here to support should any further queries come up along the way. We appreciate your trust in us and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotThank you so much Jessica and your team…
Thank you so much Jessica and your team for your exceptional service. We appreciate your proffessional conduct
Siehlule · 28 July 2026
Agent replied · 12 October 2026
Thank you for taking the time to share your 5* review for Jessica. We truly appreciate your recognition and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotEverything went very smoothly .
Everything went very smoothly .. Alan and Gemma were helpful .. they were diligent and considerate to our requests ., thank you for a professional experience ..
Julie · 14 May 2026
Agent replied · 2 June 2026
Thank you for your wonderful review! We are delighted to hear that everything went smoothly and that our team including Gemma and Alan were helpful and professional. Wishing you all the best in your new home and if you need anything further, please don't hesitate to contact us.
★★★★★ 5/5
TrustpilotGita Patel
I have know Gita Patel now for many years both from being a consultant at Bigwoods and latterly also as a management client. She has been very efficient in every aspect from good management through to following through without delay on all enquiries. She is so helpful to both myself and my wife and she is an absolute great asset to your company.
John · 7 August 2026
Agent replied · 12 October 2026
Thank you John for taking the time to share your review and kind words about Gita. We are delighted to hear that she has been so helpful and efficient in managing your property and has gone above and beyond to support. We appreciate your recommendation and please feel free to reach out if you need anything further.
★★★★★ 5/5
TrustpilotWhat a wonderful estate agent to have…
What a wonderful estate agent to have actually found a property with.
Excellent from start to finish.
We met Mohammed at the property for a viewing he was very professional and polite, had a smile all the time. He has dealt with our needs in a timely manner and communicated very well throughout the process. Staff over a phone call were very polite and helpful.
Susan · 20 July 2026
Agent replied · 12 October 2026
Thank you for your wonderful feedback, Susan. We are thrilled to hear that you found Mo and our team professional and helpful throughout your property search and that your experience has been excellent. We really appreciate your recommendation and look forward to supporting you further.
★★★★★ 5/5
TrustpilotMohammed Ibrahim was absolutely amazing…
Mohammed Ibrahim was absolutely amazing throughout the rental application process.
Helpful and very patient.
Abosede · 4 August 2026
Agent replied · 12 October 2026
Thank you for sharing your experience Abosede. We appreciate your 5* Review for Mo!
★★★★★ 5/5
TrustpilotTina was helpful
Tina was helpful, profesional and friendly
Ioana · 22 September 2026
Agent replied · 10 October 2026
Thank you for your kind words Ioana. We are delighted to hear that Tina provided you with professional and helpful support. Please reach out if you need anything further, we are always here to help!
★★★★★ 5/5
TrustpilotQuality inspection from a tenant
I have been a tenant for over six years. I have had regular inspections of my property however my recent experience with Debbie Jackon was outstanding. The inspection was thorough going through each room and the outside, discussing what was good as well as issues. She recorded each area describing the issues and taking photographs. Debbie was good to talk to, being a good listener and communicator. Thank you Debbie for making an inspection an enjoyable experience and not something to dread.
ELIZABETH · 6 October 2024
Agent replied · 23 November 2024
Thank you for your review, it is greatly appreciated
★★★★★ 5/5
TrustpilotAlisha and the team have been great…
Alisha and the team have been great from the start, love the team and the service.
Sakshi · 17 July 2026
Agent replied · 12 October 2026
Thank you Sakshi, for your wonderful feedback. We are thrilled to hear that you love our team and the service we provide and we look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotA very professional company
A very professional and well-organised agency. The whole process was smooth and straightforward, and their procedures were clear and well managed. Whenever I had a question or an issue, the customer service team（Ms Tina） responded quickly and was always helpful. Overall, I had a very positive experience and would be happy to recommend them.
Julio · 21 September 2026
Agent replied · 10 October 2026
Thank you for sharing your positive experience Julio. We are delighted to hear that you found working with us professional and well organised and have enjoyed working with Tina. We appreciate your recognition and we look forward to assisting you again in the future.
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