John Shepherd Lettings reviews in Royal Sutton Coldfield

★★★★★ 5/5

Trustpilot

Daniel Powell was extremely helpful and…

Daniel Powell was extremely helpful and made the entire process he was involved with very smooth. As this is my first time moving out alone, i was pretty unsure on the processes and he made sure i understood and walked me through the whole process.

Eden · 27 July 2026

★★★★★ 4/5

Trustpilot

Miss Aleemah Aziz is the best

Miss Aleemah Aziz is the best. She respond fast, knowledgable and always helping. I would love to give 5 stars just for her but sadly she’s not the only one I made contact with from this company. But overall the experience with John Sheperd is great.

Pony · 10 July 2026

★★★★★ 5/5

Trustpilot

Mandi was superb right from the very…

Mandi was superb right from the very first phone call. Communication was prompt and productive. Mandi was passionate about getting my matters resolved and made the process very smooth. Credit to the company!

Daniel · 3 October 2026

★★★★★ 5/5

Trustpilot

Very Pleased with the service provided…

Very Pleased with the service provided by the estate agents. They were professional and courteous from the start of the process to the end. There were no hidden costs which is always a good thing. I for sure will be using them in the future.

David · 12 July 2026

★★★★★ 5/5

Trustpilot

positive experience

We’ve had a really positive experience with John Shepherd specially our property manager, Gita Patel. She has always been incredibly responsive, approachable and helpful whenever we’ve needed anything. Recently, we had an issue with the shower tap, and she arranged for a replacement very quickly, which we really appreciated. She is proactive in resolving any concerns and makes sure things are dealt with efficiently rather than leaving us waiting. Communication has also been excellent throughout our tenancy. She coordinates really well between us and the property owner, keeps us updated at every stage, and makes sure we always know what is happening. She is professional, reliable and genuinely attentive to the needs of the tenants. It makes such a difference having a property manager who is easy to reach, communicates clearly and takes issues seriously. We feel very well looked after and are extremely grateful for all her help and support. Definitely deserving of 5 stars!

Ishita · 5 October 2026

★★★★★ 1/5

Trustpilot

Left us in fake rent arrears

Our tenancy was transferred from John shepherd midway through our lease. When our tenancy ended, we were told we were in a significant amount of rent arrears. Upon inspection, John shepherd had offered us compensation (due to them leaving us without heating for over a month of winter), and rather than actually compensating this they’d made it look as if we were in rent arrears and had not paid enough rent. It was lucky I had kept all the evidence of this compensation, meaning we were able to get our money back. Had I not have preempted there being an issue when our tenancy ended, and hadn’t kept the evidence, I doubt we would’ve ever seen our money again. Highly unprofessional company, would not recommend to landlords or tenants.

Molly · 2 October 2026

★★★★★ 5/5

Trustpilot

I'm so grateful for all your help…

I'm so grateful for all your help managing my apartment, Reemi Yasmin (33 Colmore Row Branch). After some tough experiences with past RMs (except Tenille Biggs), it's been a breath of fresh air working with you. You and Tenille really listen and genuinely try to solve my issues, even when things are out of your control. I was especially impressed by how you saved me £1100 on the heater repair recently, thank you for that. Being an overseas landlord, having a passionate RM like you makes such a huge difference.

T · 1 October 2026

★★★★★ 5/5

Trustpilot

Friendly,focused and professional,speed…

Friendly,focused and professional,speed of response and service is amazing. Shephered letting team Mandi Thandi, Dan Powell and Jayne Santos, all have their hands on the button even out of normal working hours they are working behind the scene toensure you get the best and yet timely tennats for your properties. Great knowledge of the regional and local property market, process and complieance driven to ensure both the tenants and the landlord is being provided with the correct upto date requirements for letting. A great leeting company that has well trained staff

Sajid · 25 September 2026

★★★★★ 5/5

Trustpilot

Tina has been helpful and supportive…

Tina has been helpful and supportive throughout the entirety of my rental journey over the span of many years . This has given me the confidence in John shepherd lettings , the professionalism of their service and trust in their overall processes .

Denise · 10 July 2026

★★★★★ 5/5

Trustpilot

Good maintenance service

Thank you for assisting us to replace the faulty switches for my apartment within 3-4 few days from my reporting on this matter. And, your staff Aleemah is really helpful and responsive as well.

Benny · 8 September 2026

★★★★★ 5/5

Trustpilot

Madilynne the superstar!

I have been dealing with Madilynne over the course of an application for a property and she has blown me away with both her professionalism and positive attitude. She has been an absolute ray of sunshine and is a real credit to the company. I spent a good decade of my life working in property prior to having children and I know how rare it is to find such a bubbly, personable member of staff with such a can-do attitude!

Amy · 18 September 2026

★★★★★ 1/5

Trustpilot

Do not use this company!!

Do not use this company. We inherited them because they bought out our previous agents. They have paid money from our account for work that was unauthorised by us. We are fighting to get the money back, without success. This has been going on for several months now. Their accounting system is difficult to understand, as a landlord. We are now in contact with the Property Ombudsman to try to resolve it. After being assured by the Lettings Manager (Callum Rowland) that the money would be reimbursed in the next few days (on the 17th September). It's now been 10 days, and we've still not received it. Another poor performance from a company that doesn't care!

Chris · 15 September 2026

★★★★★ 5/5

Trustpilot

I’ve been a tenant with John Shepherd’s…

I’ve been a tenant with John Shepherd’s since 2013, and throughout my time with them I’ve been impressed with the consistent quality and professionalism of the Lettings’ Team. I was particularly impressed with the initial ‘vetting’ process prospective renters were subject to. It was good to see that potentially problem tenants were filtered out, which for long term renters like me, was reassuring that good tenants were just as important as the rental income to the company. On a different note, I must say that on the rare occasion of needing to contact the lettings office Jodie P and her team, are always helpful and friendly and, more importantly, quick with a response and resolution to whatever the issues may be.

Les · 15 September 2026

★★★★★ 5/5

Trustpilot

Great Support From Gita Patel

Gita Patel has been very helpful and responsive to all my queries . She was supportive in assisting with the reletting of my property, keeping me updated / informed during the whole process.

Rob · 8 September 2026

★★★★★ 5/5

Trustpilot

Great experience with Dan & Jayne!

I cannot thank Dan and Jayne enough for their amazing help during our moving process. Dan was brilliant from the start, always kept me up to date with everything, and Jayne has made the referencing stage completely stress-free. Highly recommend John Shepherd!

Atlanta · 9 July 2026

★★★★★ 1/5

Google

If John Shepherd can’t take the time to take a few pictures of a home listing, how are we supposed to trust them with the sale or purchase of a house? We went looking for a home on Zoopla and since I thought John Shepherd was a reputable estate agency I sought them out on there, only to discover the pictures on some of their listings are either completely fabricated by AI or heavily edited. Not only is that dishonest and unethical, it’s also potentially a breach of DMCCA 2024. Isn’t the entire point of posting pictures for a listing so the buyer gets an idea of what they’re getting before arranging a viewing? Are you going to deliver the artificial intelligence interiors you’re advertising when the person asks to view the property? What’s the endgame here? Genuinely disappointing, do better.

Natasha · 14 September 2026

★★★★★ 5/5

Trustpilot

Mandi and the team at John Shepherd…

Mandi and the team at John Shepherd have been no short of excellent. I could not ask for more professionalism or more support and I would recommend very highly!

Lisa · 2 October 2026

★★★★★ 5/5

Trustpilot

Kevin Healey has been a great change in…

Kevin Healey has been a great change in taking over managing my property. He keeps me updated on issues and is always a pleasure to talk to. Thanks Kevin!

Customer · 30 September 2026

★★★★★ 5/5

Trustpilot

Thanks Kevin!

I rent my property through the Sutton Coldfield office, dealing with Kevin specifically. He always keeps me up to date and makes sure my tenant is happy. Thanks Kevin!

Nina · 30 September 2026

★★★★★ 5/5

Trustpilot

I have been renting through John…

I have been renting through John shepherds for over 2 years and Tina Margetts was our rental manager and she made everything easy and she was very helpful and kept me informed the whole time.

Hilary · 21 August 2026

★★★★★ 5/5

Trustpilot

This is specifically for Gita patel

This is specifically for Gita . She is my property manager for more than 2 years now and i feel she is more family to us than a typical property manager . She is very humble and very supportive when it comes to issues . She understands the issue and come up with a solution which never disappointed me . She is an amazing manager for us she is the reason i cancelled my plan twice to move the property . Whenever i reached out to her she always helped me sometimes going out of the box and not just doing her work hours , whatever time or day it is if there is something serious she always respond quite quickly which really impressed me and shows her true dedication and willingness. I would highly recommend her and have due respect for her kindness and willingness to help others . Highly professional and very kind . My review is more towards the kind of person she is as she has already excelled the role of a manager for me . Highly recommended!

Abdul · 9 September 2026

★★★★★ 5/5

Google

The team at John Shepherd have been a pleasure to deal with friendly, responsive, and easy to communicate with throughout. They made the whole moving process feel smooth and stress-free, and were incredibly flexible around my circumstances. I really appreciate all their help. A special thanks to Dan, Jayne, and Jodie for their outstanding support!

Jordana · 26 March 2026

★★★★★ 5/5

Trustpilot

Tina at JS comes highly recommended

Tina Margetts has been a great Property Manager for us, always keeping us informed and up to date with our property despite the difficulties of being overseas. Highly recommend !

Eliza · 18 September 2026

★★★★★ 5/5

Trustpilot

My dealings with John Shepherd go back…

My dealings with John Shepherd go back some years now. Always professional and efficient. In particular Tina Margetts has always evidenced this qualities and always friendly and helpful. Five stars!

Kevin · 18 September 2026