William H Brown reviews

★★★★★ 5/5

Google

Ellie was very helpful throughout the process in a highly professional and prompt manner making it seamless and stress-free. Would definitely recommend

Goodluck · 26 July 2025

★★★★★ 3/5

Google

I called about viewing a property and was told it had been removed from the market, as the owner no longer wanted to sell, which is fair enough! However, a week later, it is still being advertised. So, why do you not remove the listing? Or, if it is still for sale, why not call me and inform me as I asked you to do? Leaving properties for sale, when they are not, is so annoying to house hunters. This practice needs resolving!

Martin · 19 September 2023

★★★★★ 1/5

Google

Awful experience, can never get hold of anybody, they rarely return calls.. never again 😊🤭 …

Larry · 16 February 2026

★★★★★ 1/5

Google

AVOID at all costs! What can I say shocking service and extremely rude they do not stay in touch throughout the selling process even though they promised it and never call you back when you ring in to speak to a certain person and even though you are paying them to sell your property there interest is in the buyers and they work on the buyers interests only. They have taken money from us that wasn’t in their quote and now after numerous requests still haven’t sent it I am now reporting to the ombudsman choose a different estate agent or you will regret it!!!

Tracey · 20 August 2023

★★★★★ 1/5

Google

Well well well I put my house up for sale with your company. Your did the energy efficency report and lied. Just had it redone and his words were "if they'd have been audited it would havecost them a fortune in fines" you put me down as having cavity wall insulation ooooops there isn't any. And to top it off you charged me £500 for the lies. Cheers. Would put my dog kennel up for sale with you muppets never mind my home!

Warren · 20 August 2023

★★★★★ 5/5

Google

I recently an appointment with Carla Broadhead. She was very Informative and brilliant at communicating and explaining things. I would Highly recommended using William H Brown and Carla.

Alex · 16 October 2025

★★★★★ 5/5

Google

Renting from William H Brown And the process was easy for me Ellie Squire was great, communicating with her was on point

Jide · 24 June 2025

★★★★★ 1/5

Google

Waited 3 months to receive a rental deposit back and still not received it. Waiting for call backs which never happen. Required a permit when renting and had to raise contract breach consequences before it was sorted. All round unimpressed. Further update: despite offering to get in touch.to assist resolving the issue via the response here I had one correspondence and then they proceeded to ignore all further communication. Unfortunately the response is to make them look professional in the public eye. Nothing more.

Wayne · 16 June 2023

★★★★★ 1/5

Google

Just wanted to put this feedback here or else I don’t think they would be interested in listening. Had made an inquiry for a prop in Rotherham area. Got a call today during day time to check in my status and availability from viewing from a female agent from the Rotherham office. I was still working and was on work call but still answered all her queries. She started asking me to do an appt. to get an Aip sorted or look out for rate comparisons with their internal advisor and I had politely declined but she just kept rambling without listening to me. Even after I told her I work for mortgages and at work right now.she won’t stop doing her sales pitch. At which point I had to bluntly stop her and remind her the main purpose of the contact is to get me a viewing booked not to sell me mortgage. At which point she got angry and upset and told me “she didn’t like being spoken to like this” and hung up. when I called back in my break to give a feedback another female agent answered and was worse than the first woman I spoke to, she was all for her colleague and even said that she was next to her listening to the agent talk to me (obviously she hasn’t heard my end of the conversation) but she was convinced I as a customer was rude and managed to upset her colleague! And has the audacity to ask me “why I had called them again just to repeat my discussion with her colleague”. And If I’m not interested they can stop the viewing process. I had simply called to check if they got a reply from the vendor. But her attitude was a disappointment, they both are a disaster. Lost business and a potential customer. These are the kind of agents (wish I had taken there names on the calls) who are threat not only to the business they work for but even the sellers who rely on them to get potential buyers. Pathetic service ! Wish could give them negative stars !NegativeQuality, Professionalism

Rene · 16 June 2021

★★★★★ 5/5

Google

New to the rental side of the market, and genuinely to most easiest experience of what I was told would be very stressful! Kenna is brilliant, so informative, accommodating and friendly! Isla was also brilliant and so easy to deal with. Thank you so much for a competitive service and such a fast turnaround girls! You’ve honestly been a pleasure to work with!

Lucy · 16 June 2023

★★★★★ 4/5

Google

I dealt with a very pleasant and helpful young man, (Kyle). If I choose to list with William H Brown it will be thanks to him.

David · 2 October 2025

★★★★★ 5/5

Google

Iv recently sorted renting a property with these guys and the whole team made it so easy and was so helpful. Curtis was the guy who showed me around the property and got things in motion, very professional and helpful. I would 110% recommend anyone who works here for their attitude and willing to help out anyone that needs anything

Kyle · 16 June 2023

★★★★★ 3/5

Google

My property was viewed and valued on 30/11/23, I wasn’t present. I didn’t hear anything so phoned and asked for feedback. I got a brief call back on 1/12/23 and I asked for the information to be sent via email, including information about selling fees. It’s now 05/12/23 and I haven’t had an email or any further communication. Therefore they aren’t doing their best to want my business.

Joanne · 18 December 2023

★★★★★ 1/5

Google

I've recently been looking for properties and have found a few houses for sale on their site. I've called the agent to view some properties that I was interested. Jessica was the office staff I've spoke to at first she was willing to help us to find properties that we interested and when it came to the day we arranged viewing the property. She referred us to mortgage advisor which we not interested. She then refused us to view the properties and start being very rude to us. She said "What's the point that you view the property but you cannot afford it?!" She sound really angry! I was shock to hear she said that! Well, we got to view the property first before we buy did we? Looks like she want benefit or commission from us. Three weeks later. We have applied for agreement principal then I phoned the agent again. I've spoken to Jessica that we wanted to view the property in St Mary's View and we already qualify for mortgage loans then she said that house has been sold! I went to look that property to find out whether if is true or not? I let my uncle went into the office. My uncle said that property is still on sale. I was very disappointed that she was telling lies. This is your company and she should be treating every customer a respect. No matter what their races is. She has very bad manners, rude and lack of customer service skills and unprofessional the way she telling lies. Your service needs improve.

Teerapong · 16 June 2020

★★★★★ 5/5

Google

A massive thank you to Kenna, Isla and Karen for all their help and work. Renting our house was the easiest process with William H Brown. Everything was explained in detail and was very simple to understand with no paperwork at all which was very convenient. The lettings team were super professional, polite and kind. Couldn’t thank them enough.

Sagar · 16 June 2023

★★★★★ 5/5

Google

Isla at Rotherham Lettings made the whole process of sorting my rental out so simple and stress-free. All the information I needed was gained and sent extremely quickly. Updates were given on all stages. I highly recommend Rotherham Lettings and if you manage to have Isla manage your journey, then even better. Thank you so much :)

Paige · 16 June 2023

★★★★★ 5/5

Google

Myself and my wife had been trying to secure a mortgage for a while before going in to see Andrew Ford at WHBrown in the Rotherham branch. As first time buyers it was quite daunting but Andrew is confident, reassuring and knowledgable which helped to ease us through the process. Andrew’s years of experience helped us to decide which advisor we wanted to see and this was the best decision we made. Andrew secured us a mortgage and has been available and so efficient throughout the whole process! Brilliant customer service from all the team at the Rotherham branch! Thank you all so much 🏠😬 Katie & Aleyshia

Katie · 17 June 2019

★★★★★ 5/5

Google

The service i have received is amazing Ellie whi has kept in constant contact with me was absolutely brilliant and she is still working very hard, her communication is top tier, she is knowledgeable and gets things done ASAP....I would definitely recommend

Louise · 4 January 2025

★★★★★ 5/5

Google

In the past few months we have bought a property and then let it out again. The team at WH Browns, Rotherham have been brilliant - helpful every step of the way, great communication and there to help with the advice we needed throughout the process. Bev, and then later Isla have been excellent!

Dave · 16 May 2024

★★★★★ 5/5

Google

I’m currently going through a move with William H Brown. Well all I can say is Ellie at Rotherham branch you have been fabulous, I can’t say enough good things you have just been brilliant dealing with everything I’m so thankful too you! Can’t wait for my forever home.

Georgia · 30 July 2024

★★★★★ 1/5

Google

Would not give 1 star rating if I had the choice! Once they have your money, There is no customer care from this branch. Don't return calls. Don't reply to emails. Fob you off when you call in branch. Will never use again!!

Paul · 17 June 2019

★★★★★ 5/5

Google

As buyers we found both Megan and Channon to be very informative and helpful they pushed to ensure the chain moved forward and didn't break and ensured we were kept up to date at all times. Friendly, professional and helpful. Highly recommend.

Rachel · 8 November 2024

★★★★★ 5/5

Google

I have recently let a property with Makenna at William H Brown Rotherham. Initially I chose her as she had a wealth of knowledge of the local area and a level of enthusiasm that wasn't matched by any other agent. So I gave her the property to let which was quick and easy to setup and let on the first day it went on. The service I received afterwards was a continuation of the same friendly, helpful and assertive approach I hoped would continue. Makenna and her co worker Jess have then kept me upto date with everything and answered any questions I had in a prompt and professional manner. They are a credit to this company and will not hesitate to use them again next year when I add to my portfolio. Thank you so much again Ladies.PositiveResponsiveness, Quality, Professionalism

Ricky · 16 June 2021

★★★★★ 5/5

Google

I can't fault the service I got from these agents during my recent purchase of a property from them. Jess Hakes was my main contact and she was extremely helpful, always swift to respond and actually made the process as smooth and seemless as possible - even during the current testing times. I would highly recommend them to anyone without hesitation!PositiveResponsiveness, Quality, Professionalism

Mark · 16 June 2021