William H Brown reviews

★★★★★ 5/5

Google

As first time buyers we found W H Brown through the listings online. The team were proactive in emailing us any new properties that fit our desired specifications and would call to set up appointments very quickly for any properties we showed interest in. The mortgage advisor/consultant Maeeb Bashir was brilliant. Bash really took the time to answer all of our questions about the mortgage process and even what we could expect for the process with solicitors. We had 2 in-person meetings, the initial one around 2 hours where all of our questions were answered and the whole process explained and options for mortgages shown with no commitment needed at the time. The other meeting was our confirmation and submittal of our mortgage application. Bash was available 24/7 via email and was always quick to reply even for small queries. Bash was also easy to reach over the phone and has been excellent with supporting us around our working hours. Even though the house we found to buy wasn't through William H Brown but another vendor, Bash massively helped us feel secure in our purchase of the property, assisting with details of the valuation and that we were getting a fair deal.

Faye · 16 June 2023

★★★★★ 5/5

Google

I was a first time buyer with no idea what to do but Maeeb Bashir(Bash) was very good at explaining everything to me and ran through the whole process. Although the first meeting took 2hours it was massively worth it. Bash ran through everything and gave me the maximum id be spending per month ontop of the mortgage and whether id be able to afford it. Throught out the whole process Bash was always keeping me updated whether by email or on the phone. Everything went through quickly and Bash made sure to chase everything for us constantly so he could update us. Highly recommed using these. They also signed me up to their alerts so when a house came up that was in our specification they’d email and ring me to set up a house viewing.

Mathew · 16 June 2023

★★★★★ 5/5

Google

I have recently taken on a flat through William H Brown and I dealt with the wonderful Isla! Isla has been absolutely top of her game for communication and has been so friendly throughout the process. I had a couple of little bits that needed sorting when I moved in but Isla got on to these straight away, thank you so much for being so fantastic!!! Such a wonderful lady!!! I would highly recommend renting through this particular branch xxx

Mel · 16 June 2023

★★★★★ 5/5

Google

As first time buyers we found the house we wanted through William H Brown and had Maeeb Bashir as mortgage advisor. Throughout all this stressful time, he was brilliant and prompt to answer any doubts and concerns I might have. In the initial meeting we got most of our questions answered and he explained every step of the mortgage application process in detail so we had an idea of what to expect next. Not only that, he made sure we were on track by phoning and emailing us to check how was everything and giving us any updates. Bash is been always available and quick to reply any inquiries. Very sound guy!

Teresa · 16 June 2023

★★★★★ 1/5

Google

Terrible. We currently have a sale going through with them and the after sales is non existent. Only heard from the sales progressor twice in 3 months. They also recommended Muve solicitors to me which they get a referral fee from and they … More

Bethany · 21 March 2025

★★★★★ 5/5

Google

Ellie Squire was great, super helpful with fast responses throughout. Made the whole process so easy. Highly recommend!

Delicious · 4 January 2025

★★★★★ 5/5

Google

Bash and Kyle were very supportive and friendly they helped us so much with buying our first property. Very happy with the service compared to other estate agents with supplying everything in house and a great recommendation for a solicitor as well.

Jade · 19 October 2023

★★★★★ 1/5

Google

Sadly not a good experience they booked a valuation I confirmed it. They did not turn up, at the arranged time. Checking my phone they sent me a miss call two hours before the arranged time. No message or second call at all. We were cleaning the house not on the Phone all day.We waited spoilt my day. When I spoke to them the attitude was no problem we tied to contact you, take it or leave it. I left it, a bad attitude from the Female supervisor. They were at one time a good reliable company.

Abcbasil · 2 August 2025

★★★★★ 5/5

Google

Great service very professional Isla is very good and always keeps you updated with things 10 stars from me 👍 …

Paul · 10 November 2024

★★★★★ 5/5

Google

Very happy with our Valuer Kyle who gave a realistic and evidence based assessment of our property. Reassured by Browns being a large concern with a wide database of purchasers. No sale no fee terms are a bonus!

Martyn · 9 November 2025

★★★★★ 1/5

Google

ANOTHER UPDATE: I moved out of the property on 30 January. I was messed about a huge amount regarding my deposit. I've still not got it back despite handing the house back in a much better condition. 2 months is a ridiculous amount of time for me to be waiting for a deposit, especially considering how much letting agencies ask for as a deposit these days. Avoid this business. They'll gaslight you, give you misinformation, call you names, not do their job and then keep your money. No rented house is worth this amount of stress. UPDATE: Awful letting agency, really unhelpful and unfriendly. After spending a year in a property rented through them none of the long list of issues that were present at move in were ever resolved without so much as an apology. And now it's came to leaving I'm struggling to get my deposit back because they don't even seem to know how their own processes work. Do yourself a favor and avoid this organisation all together. ORIGINAL REVIEW: All super helpful and friendly until we moved in. The house was left in an awful state, which meant day 1 of move in was spent cleaning. The garden was left full of rubbish, rubble, glass and screws and 2 months later, and I'm still asking weekly when this is going to get removed so the kids can safely play in the garden. When I first reported this, their response to this was "there is no glass in the garden", the absolute cheek of being called a liar by a so-called professional is disgusting. I've sent a job list to them regularly and asked for updates, and I'm always told that they're waiting for the landlord to get back. We've got gaps between the kitchen units and the wall where food could fall and attract critters, we've got door handles missing from doors, we regularly fall over carpet that hasn't been fitted to the floor. We love this house and want to be here long term but the letting agency won't work with us to get it upto a decent standard and it's just so frustrating! Don't rent from here with any promises that they'll work with you to solve things, they won't. Also, we were forced to sign a contract for the house that started 14 days before we were told we could move in. This has now left us having to pay bills for the time that the gas/electricity was used by the builders and decorators that left the house in such a mess. Mega avoid.

Emma · 16 April 2024

★★★★★ 5/5

Google

Recently viewed a property and Ellie has been fantastic from the Rotherham branch, really knowledgeable about the property and was really helpful regarding any questions. Very professional too.

Paul · 1 June 2024

★★★★★ 5/5

Google

Friendly and prompt service, much better than my previous lettings agent. Thanks Ellie for all your help

Bruno · 24 November 2024

★★★★★ 5/5

Google

Thanks to William h brown but mainly to ellie squire for all her help finding the right home for me thanks Ellie

Luke · 30 July 2024

★★★★★ 5/5

Google

I recently had the pleasure of speaking with Ellie Squires, and I couldn't be happier with the service she provided. She was extremely helpful and consistently delivered prompt responses to all my enquiries. Her efficiency made sure everything was handled smoothly and that the issues were completed successfully. I highly recommend her services to anyone in need of a reliable letting negotiator.

Amanda · 24 November 2024

★★★★★ 5/5

Google

I am extremely satisfied with their services. They have been incredibly prompt in taking action, and I would like to highlight Karen in particular for her exceptional assistance. Her professionalism and willingness to answer all of my questions have made a significant impact on me. I am proud to have chosen them because, after more than 20 viewings with other houses where no one was willing to help or even allow me to present the necessary documents, I have finally achieved my dream.

Andreea · 18 December 2023

★★★★★ 5/5

Google

Thank you, Kyle and team, for helping us purchase our first house through William H Brown in Rotherham. The whole process was quick and seamless. We appreciate your efforts and love our new home!

Marta · 19 October 2023

★★★★★ 5/5

Google

I have had a great experience with William H Brown, specifically with Erin and Sarah, they have been extremely helpful throughout the process. Couldn’t recommend them enough!!

Ellie · 11 December 2025

★★★★★ 5/5

Google

In the process of buying my first home, Isabelle Baxter (negotiator) has been great in replying to my emails and updating me with everything so far. Fabulous service! Thankyou Isabelle

Thasmar · 9 November 2025

★★★★★ 5/5

Google

To whom it may concern. I am a new landlord with William H Brown in the Lettings Department at your Rotherham branch. I am writing to pass on the ‘above and beyond‘ customer service that I had received from one of your employees. Makenna Plant was nothing short of exception is every area. Her attention to detail, her prompt responses and fantastic manner is a credit to your company. No problem was too small, either via email or telephone, Kenna was simply fantastic throughout the whole process which made renting my property out very smooth. Not only for me as the landlord but also the new renters. Customer Service is such a reflection on companies and Kenna has succeed in all areas of this. She is a key part of the operation in the Rotherham Lettings Department and I hope that you can pass on my review and her commitment to fantastic customer service should be duly rewarded. Kind Regards Mr Stephen Logan.PositiveResponsiveness, Quality, Professionalism, Value

Stephen · 16 June 2022

★★★★★ 5/5

Google

This review is for Hayley Gill. Hayley arrived at our house not knowing that we had a bad experience with another estate agents. From the start Hayley was professional, articulate and explained everything. We felt at ease and that Hayley was experienced. We had decided that we would get 3 agents in and hear what they had to say but after Hayley discussing everything my husband signed up there and then. So thank you Hayley for your great service.PositiveProfessionalism

Karrina · 16 June 2022

★★★★★ 1/5

Google

DO NOT USE WILLIAM H BROWN *Mortgage advisor Luke - Avoid at all costs!!!! Horrendous Service *Lifetime Mortgage Fee Avoid its a Sam *Lied too *Rude Customer Service from Amy *"Who are you" When calling the Branch *Over paid *No cash back on Mortgage *SOLD Sign still on Property *False Information *Working Hours *Ignored Please do not use this company as first time buyers we were ashamed of the service we received and was fully Scammed the Complaints have been Taken further!!!! But you still here nothing Back Do not Pay £699 for Luke as a Mortgagee Advisor!!!!!!

Beth · 19 October 2023

★★★★★ 5/5

Google

Kyle as the Senior Negotiator who looked after us and the team were magnificent from the very first phone call to completion of contract. The seller had such kind words to say about them as well on the first day we went to visit the property. Couldn't ask for a nicer, more empathetic and friendlier person than Kyle. He's a credit to himself and of course to William H Brown! My wife and I have a ton of respect and admiration for him for his overall personality and willingness to help at all times! Best service you can ask for!

Femi · 19 October 2023

★★★★★ 5/5

Google

I can only speak for the rental side of the business but I can't recommend Kenna and the team enough. Always quick to answer the phone, really friendly and quick to sort everything at first point of contact. If it can't be sorted there and then Kenna is really good and taking ownership of the problem and keeping you updated. Great team and a pleasure to work with

Sean · 16 June 2023