William H Brown reviews

★★★★★ 5/5

Google

William Brown have been a delight to work with, especially Scarlett who demonstrated patience and astute knowledge of her job role when arranging a viewing for myself. Scarlett showed remarkable skill in customer services and kept me informed throughout the process of arranging a viewing for a potential property. Her work ethic is highly commendable and will certainly flourish in her role at William Hill. William Brown have always been a delight to work with as I highly recommended them to other potential buyers or people looking to rent properties. !!

Adi · 2 April 2026

★★★★★ 5/5

Google

Couldn’t fault anything William H Brown did throughout the sale of my parents property! Hayley Gill was amazing at helping them feel reassured about the whole process as it was a big decision for them to sell and reminded them that the whole process can be done at their pace. She was very quick to reply and chase information and such a huge help at the start of a long process!. The man who photographed the house for listing was incredibly respectful when asked to avoid photographing one room, and was very polite - he also explained the process of the photos (again, less daunting!) Isabelle Baxter was also wonderful through the final stages of the house sale - chasing the buyer with questions and ensuring the bottom end of the chain was in communication too. She was very patient with my constant calls. Absolutely lovely team from start to finish and would highly recommend going with William H Browns when selling or buying!!!

Samantha · 16 February 2026

★★★★★ 5/5

Google

I had a great experience and just wanted to leave a quick thank you. A special mention to Isabelle Baxter, who was incredibly helpful, friendly, and professional throughout she really made the whole process smooth and stress-free. I’d also like to thank the whole team for their support. Everyone was efficient, responsive, and easy to deal with, which made a big difference. Really appreciate all the help, highly recommended!

Ajfaan · 9 April 2026

★★★★★ 5/5

Google

I can’t recommend Carla Broadhead highly enough! As a first-time buyer, the whole mortgage process felt overwhelming, but Carla made everything so clear, smooth, and stress-free from start to finish. She was incredibly knowledgeable, patient, and always took the time to explain every step in a way I could easily understand. Thanks to her dedication and efficiency, I was able to buy my first house and move in far quicker than I ever expected. She was always on hand to answer questions, chase things up, and provide reassurance whenever needed. Nothing ever felt like too much trouble. Carla truly went above and beyond! Thank you for your exceptional service and support!

Joe · 18 December 2025

★★★★★ 5/5

Google

I am writing this review to express my absolute satisfaction and gratitude for the outstanding service provided by Carla Broadhead at the William H Brown branch in Rotherham. Carla acted as my mortgage broker, and thanks to her expertise, We were able to secure a perfect mortgage that completely meets our needs. The process felt seamless and stress-free, a testament to her professional approach and deep knowledge of the market. Beyond securing the mortgage, Carla went above and beyond by providing invaluable assistance in the property negotiation process. Her efforts and guidance were instrumental in helping us secure the property at a very good price. This truly demonstrated her commitment to helping us achieve the best possible outcome in our home-buying journey. I highly recommend Carla Broadhead to anyone in Rotherham and the surrounding areas looking for a dedicated, knowledgeable, and highly effective mortgage broker. She is a true asset to the William H Brown team.

David · 18 December 2025

★★★★★ 1/5

Google

My experience selling with William H Brown Rotherham was very poor. The house was on the market with them for over six months, and the property was overpriced from the start. Communication was terrible and viewings were repeatedly mishandled, agents turned up late, didn’t show up at all, or stood outside on their phones. On some occasions they even forgot viewings, which I only realised through my CCTV. After two failed sales and an unhelpful recommended solicitors who couldnt speak english properly., I switched to an independent agent instead, and the house sold and completed within just two months. Overall, the service felt unreliable and unprofessional. Avoid at all costs!

Reviews · 4 December 2025

★★★★★ 5/5

Google

I can't thank Ellie/Ell enough for her patience, support and excellent service. Ellie has assisted in securing our tenancy answering the many questions we have had. Due to having little knowledge in the processes and requirements for renting privately i have communicated with Ellie quite frequently throughout the past few days. Ellie has guided me in the right direction giving me clarity everytime. We have had a very fast turnaround which is something we wanted and are looking forward to our furture in our new home. Once again thank you for Ellies exceptional service, patience and support.

Tyler · 4 December 2025

★★★★★ 5/5

Google

Highly recommend Isabelle Baxter. From start to finish, Isabelle went above and beyond to make the whole process smooth and stress-free. Even though I was the buyer and not the seller, she was incredibly helpful, approachable, and always happy to answer questions. She’s genuinely nice, professional, and clearly very good at what she does. I wouldn’t hesitate to recommend her to anyone looking for an estate agent.

Amy · 16 February 2026

★★★★★ 5/5

Google

I recently had a viewing with Tyler Folly and was very impressed with the experience. He gave me plenty of time to properly look around the property without feeling rushed, which made a big difference. Tyler was professional, approachable, and happy to answer any questions, making the whole viewing feel relaxed and comfortable. Overall, a very positive experience.

Okekechinaza · 2 April 2026

★★★★★ 5/5

Google

I'm in the process of selling my house and I would like to say how professional all the staff have been at the William H Brown Rotherham office. I must give a special shout out to Isabelle, who I have had the most contact with. She has kept me informed from day one, with viewing information, feedback and regular updates on an accepted offer. Great service!

Cathy · 11 December 2025

★★★★★ 5/5

Google

I really value the service provided by WH Brown Estate Agents in Rotherham. Very professional and thorough in their service provision and service quality. Particularly thanks to Erin Ollivant, Tyler Folly and Hayley Wilsonfor assisting my recent portfolio expansion in Rawmarsh area in Rotherham. Also thanks to Kieran Rumsey, Ellie Squire and Michael Dearing. Looking forward to working on more properties in Rotherham area.

Rajeev · 9 November 2025

★★★★★ 5/5

Google

I have been dealing with Isabelle for the sale of my mums property. Isabelle is very professional and has kept me updated regarding viewings and offers in a timely manner and is very approachable. I would not hesitate to deal with Isabelle again for any other property needs. Clare crowder

Clare · 16 February 2026

★★★★★ 5/5

Google

I want to thank Romi for her call which lead to me marketing my home with William H Brown. Very helpful informative and terrific negotiating skills. The follow up visit from Hayley was also extremely professional and appreciated.

Jim · 16 February 2026

★★★★★ 5/5

Google

As a first time buyer Isabelle Baxter’s service and professionalism was outstanding from start to finish. Highly recommend Isabelle and the whole of the William H brown team.

Gheorghe · 11 April 2026

★★★★★ 5/5

Google

Ellie has been helping us from applying for the house to getting the keys, we are really grateful for a experienced agent who knows what they’re doing and who also puts us at ease if he have been stressing out, we was given 2 months by our old landlord to move and Ellie has made this stressful time of moving a lot easier for us and we will forever be grateful for her professional service :)

Jessica · 8 October 2024

★★★★★ 5/5

Google

Shout out to our mortgage advisor Carla Broadhead, she is highly recommended for her expertise and timely manner of reply. We had our mortgage acceptance within 24 hours from the bank straight! Aside from mortgage she also provide outstanding services, for instance like how to put a price on houses, the house options that suits you, insurance advise and survey, etc. We are so glad that we had Carla to help us out!

Lilian · 16 March 2026

★★★★★ 5/5

Google

Our house was on the market for over a year with YOPA and thready viewings. And within a month of being looked after by Kyle Harvey at William H Brown, we were able to secure an offer and be Sold STC! Kyle was always in good communication with us and very clear and confident in selling our home, which we were nervous about as we had a poor previous experience with our first estate agents. Would highly recommend Kyle & William H Brown! He did everything he said he would, including helping me find my next home! Thank you Kyle!

Sophie · 16 May 2024

★★★★★ 5/5

Google

Having become homeless over 12 weeks ago we were finding it impossible to find accommodation that accepted our pets. We met Isla Macauley at William H Brown & within 2 weeks this remarkable young lady found us 3 properties that accepted pets. We decided on Kelly street Goldthorpe & we got the keys today & will move in tomorrow. Isla has worked tirelessly to get us into a home before Christmas she really is a fantastic credit to W H Brown, nothing was ever too much & we couldn’t have hoped for a kinder agent in our search, thank you Isla, Andy & Andrea x

Andy · 18 December 2023

★★★★★ 1/5

Google

Shocking service. Called initially on the Saturday to view property in Rawmarsh. By midday Monday got a call back to arrange a viewing., even though I’d spoken to someone earlier in the day. Various phone contacts and it was only the 3rd call that I was told it was a timber frame building….. Viewing arranged for Thursday at 4pm and got reminder day before. Went to view property and no agent there to show us around. When I called to see where the agent was I was told they’d gone to the wrong property! Apparently they had gone to an address in Greasborough and it would take half an hour to reach us (usually 10 minute drive) - needless to say lost interest dealing with unprofessional agents. What made it worse it that my sibling finished work early to make the appointment. BEWARE

Mark · 26 October 2025

★★★★★ 5/5

Google

Absolute Professionals especially Bash and Kyle. Got my grandson the house of his dreams after putting in offers on our behalf. They know their market extremely well. Very polite and helpful staff from beginning to end. Always call back when they say they will and answer emails and texts. We can highly recommend William H Browns and thank them for working so hard on our behalf. Excellent Estate Agents. Diane and Paul.

Diane · 16 May 2024

★★★★★ 5/5

Google

I recently rented an en-suite from William H Brown and needed to move in as soon as possible. Teegan Watkins was incredibly helpful and efficient, managing to facilitate my move within just three days. This quick turnaround was truly amazing and exceeded my expectations. Teegan's professionalism and dedication made the entire process smooth and stress free. I highly recommend William H Brown and especially suggest Teegan for her excellent service!

Rinsha · 11 June 2024

★★★★★ 1/5

Google

Sadly after great experiences 2/3 years ago the current level of service from the Rotherham office is no where near the level it was. Photographs that had items in them that could have easily been removed... poor communication for the entire contract period and now having come off contract cant even get the to respond to 3 emails chasing information or even answer the phone to ask why the board has still not been taken away. Unfortunately I can no longer recommend this agent.

Tracy · 9 October 2025

★★★★★ 1/5

Google

I have had a shocking service trying to sell my property with the girls in the Rotherham office. They cancelled a viewing and didnt do anything to rebook it. I was doing an open day and they didnt even inform the potential buyer about it! I found them uncaring, aloof, unfriendly and unhelpful, they even speak over you on the telephone, as they are not interested in what you are trying to say. An awful experienced and a total waste of three months of nothing! The last straw was when they got my reduction of the price totally wrong and they were going to put it online thousands of pounds below what I had agreed! Be warned!

Marie · 9 October 2025

★★★★★ 5/5

Google

We recently had our first appointment with Carla Broadhead. Me and my partner went into this just looking for a little bit more information to get the ball rolling. Carla at the appointment and since has been absolutely amazing. The appointment was very informative and communication has been excellent. Carla has kept in touch ensuring we are aware of what is happening next and what the next steps are. We are both very grateful for Carla's knowledge and ability to explain everything to us in a way that we can understand. She was keen to answer any questions we had and made us feel extremely comfortable. We are excited to continue our process with Carla.

Amy · 25 September 2025