William H Brown Rotherham reviews

★★★★★ 5/5

Google

Ellie has done a fantastic job helping us with our move. Always kept up updated with the process. Thank you

Demi-lea · 8 October 2024

★★★★★ 5/5

Google

Found the experience of buying a property pretty much stress free because of the staff of W H Brown who were friendly , helpful , efficient and supportive throughout the process --particularly Jesse , Jamie , Andrew and Rebecca who were the main staff my wife and I dealt with.

David · 17 June 2019

★★★★★ 5/5

Google

I'm giving this 5 star review to Curtis and the crew for helping me get on my feet and move to a house it was fast and easy and Curtis was really polite during the viewings

Rapid66-_- · 16 June 2022

★★★★★ 5/5

Google

Very pleased with your service good advise was given throughout the visit, very nice and polite , thank you

Tracy · 22 September 2024

★★★★★ 5/5

Google

Great experience with them again today....Hailey Gill was very helpful and informative in answering all my questions. Will be using them again in future

Nasser · 16 June 2023

★★★★★ 5/5

Google

I have recently moved properties, both of which are William H Brown rentals. My contact is Kenna, who is extremely caring, understanding and kind. She was empathetic and provided nothing but a professional service. She listened to my concerns and did her upmost to assist. The transition between properties was made easy with Kenna's knowledge and skill. She was always on hand if i had any questions or concerns, everything was explained in detail and no stone was left un-turned. She went above and beyond to help me in what seemed to be an unrectifiable situation. It is a pleasure working alongside Kenna and i cannot thank her enough for the help and guidance she has given me over the past 2 weeks.PositiveResponsiveness, Quality, Professionalism

Megan · 30 August 2022

★★★★★ 5/5

Google

I had a very professional service from very professional people who go above and beyond to help. The Rotherham branch was fantastic, I cannot thank them enough especially Jesse who is a credit to them. A fantastic team. I would recommend William H Brown to everyone.

Suzanne · 17 June 2019

★★★★★ 1/5

Google

Would not recommend doing business with them, they told me and my partner that we had been accepted for a house and then told us we couldn't go for it, when I asked the reason ,Jessie had an attitude and as soon as I asked to speak to the manager as I felt we had been messed about she started shouting at me and said that I was being rude and aggressive because I said she couldn't speak to people that way, have mentioned this to everyone I know and I feel like from this they will lose potential future clients.

Kirsty · 16 June 2022

★★★★★ 1/5

Google

The Rotherham branch of WmHBrown is sadly NOT run by professionals. Other offices of the company are prompt and efficient but the Rotherham branch appears to be entirely run by young people with little or no experience. They were slow and did not keep me informed. They were incapable of organising anything outside the very basic. They have now been sitting on my money for over a week and seem totally unconcerned that I've had to hand over the keys of a house to a new person when I've not seen a penny of the money that they say they've received. USE A DIFFERENT BRANCH !!

Andy · 16 June 2022

★★★★★ 1/5

Google

We choose this Estate Agent based on being a well-known brand in Rotherham, despite being advised by friends not to use them. What a big mistake we made!! Very good front end sales pitch, but once they have your business very poor customer service. No proactivity in terms of selling your house and if your house does sell its based on its own merits and nothing to do with Browns!! Mandatory checks are not carried out resulting in long completion timescales. The branch fails to take ownership and progress sales to a quick completion despite being a key selling point of theirs. Poor communication, very arrogant and condescending staff. Would not recommend!!NegativeQuality

Graham · 16 June 2022

★★★★★ 5/5

Google

Curtis at Rotherham was fantastic, got us moved within a week of applying! Sorted everything out! Even rang me Whilst he was off sick to sort an issue! Massive thanks ☺️

Nicola · 16 June 2022

★★★★★ 5/5

Google

Fantastic professional service from start to finish. Great communication and always available to help . A great team at the Mansfield road branch! Could not recommend them enough. Thank you all.

Ryan · 19 September 2023

★★★★★ 5/5

Google

Victoria was brilliant sorting all of the problems out that comes with buying/ selling a house. As we all know solicitors are hard work and Victoria was there making sure they did their job aswell as doing her own.

Peter · 16 June 2020

★★★★★ 1/5

Google

Unfortunately I needed to speak to these people, regarding an unpaid invoice. This is for a young lady who cannot afford to work for nothing. I encountered the most ignorant, ill mannered person it has ever been my displeasure to speak to. Having since spoken to customer services, it appears it is normal for W H Brown to receive court summons for unpaid invoices. Deal with this company at your peril. I highly recommend avoiding them.

Charles · 16 June 2022

★★★★★ 5/5

Google

Kenna is just great to deal with. Very professional, knowledgeable, helpful and has a super phone manner.

Shaun · 16 June 2023

★★★★★ 5/5

Google

Absolutely amazing team! helpful, kind, very on the ball. Sold our property within 2 weeks! Professional from the valuation through to selling and now helping us find a new property. We've recieved straight forward advice and they've put us in touch with a lovely straight forward financial advisor (he explains everything) and a solicitor at our request. Not pushy at all just really honest and helpful which is a breath of fresh air from an estate agent! By far the best estate agents we've ever used. VERY highly recommended if you want a stress free house sale/move. Thank you all of you Mr & Mrs Meehan.PositiveResponsiveness, Quality, Professionalism, Value

Michelle · 16 June 2021

★★★★★ 5/5

Google

Excellent all round, very approachable and helpful staff. Special thanks to Jesse Sapey and Kyle Harvey for making the whole process a smooth one.PositiveResponsiveness, Professionalism

M · 16 June 2022

★★★★★ 5/5

Google

Brilliant service by all the team. Very helpful throughout whilst buying our home. Kyle and Erin couldn't have been more helpful!! Thank you guys 😊 …

Danyelle · 20 August 2023

★★★★★ 2/5

Google

Valuer arrived to the house with a price already made up. No details looked at, 10 min all together! No really interested.

Renata · 18 November 2023

★★★★★ 1/5

Google

Currently have my house listed with theses and on initial contact the sales pitch was fantastic, however since then it’s been poor experience. Basics like being asked to be informed when pictures are to be taken so I can have the Gardner visit etc wasn’t done. Randomly being told by other individuals about viewings I wasn’t aware of etc. The member of Staff I have been in contact with (Jess) is by far the best member they have. Avoid where possible.

Richard · 16 June 2020

★★★★★ 1/5

Google

There is no refund of holding deposits. stay away Totally scammed

Ali · 16 June 2023

★★★★★ 5/5

Google

Ellie helped me arrange everything from the viewing through to signing all the documents. Really lovely, super friendly. Deffo would recommend 🥰 …

Katy · 3 April 2025

★★★★★ 5/5

Google

The team at William H Brown in Rotherham were a great help when I moved home recently. They're always happy to help and keep on top of things, so I recommend them highly!

Robert · 17 June 2019

★★★★★ 5/5

Google

The team are very friendly. They always answer the phone if you ring with any queries or advice.

Linda · 17 May 2025