Keenans Estate Agents Rossendale reviews

★★★★★ 5/5

Trustpilot

Five stars not enough

If I could give more than five stars I would!I dealt with Keenans both buying a property and selling my own and in both regards I couldn't have asked for a better service. Georgia in the office was nothing short of super efficient in all her dealings. Whenever I sent an email I received an almost immediate response. I was kept informed of all developments on an ongoing basis and received lots of helpful advice along the way. Helena the valuer in respect of my sale was also super efficient, polite and very professional. In fact in all my dealings with Keenans all members of staff have been efficient, courteous, polite, friendly, informative and very professional. In short, highly recommended.

Lorraine · 14 June 2022

★★★★★ 5/5

Trustpilot

Very professional service all round

Very professional service all round. Sam did a great job on the selling side & Faye was excellent at keeping us informed & keeping it all moving along. We were very happy with the service provided.

KAREN · 10 November 2021

★★★★★ 5/5

Trustpilot

Absolutely brilliant…I have used…

Absolutely brilliant…I have used Keenans on multiple occasions. This time I would like to thank Alicja and Charlie for being superb! They made the whole experience so easy going…thanks guys!!

Mr · 23 August 2022

★★★★★ 5/5

Google

Really happy with the service so far, from Adam who had great knowledge, he knew exactly what price to market the house at. All the team in the Rawtenstall office, so helpful, Melissa negotiated well for us to get us the best possible price and not just settle to get a quick sale. Thankyou!

Louise · 20 May 2024

★★★★★ 5/5

Trustpilot

Complete satisfaction.

Complete satisfaction with the service and attention from Lewis and the team in relation to the sale of a property in my absence, achieving the best market value and keeping me abreast of progress throughout.

Lynne · 14 November 2021

★★★★★ 5/5

Trustpilot

Professional service from Simon and the team

I have been working with Keenans over a year now and purchased a few properties from them. I been dealing directly with Simon and the team. An excellent estate agents to work with, highly recommended.

John · 10 November 2021

★★★★★ 5/5

Trustpilot

Outstanding service from start to finish!

Keenans came to me very highly recommended, as the best estate agents to use when selling a house in the Blackburn area. I was not disappointed. From start to finish, the service which they provided was exemplary, and far superior to that which I received from the solicitor who dealt with the contract and conveyance, which was as hands-off as Keenans were hands-on. Everyone I dealt with throughout the entire process was helpful, efficient and courteous, and the whole experience was better than I ever imagined that it could be. From initial valuation to eventual sale, everything happened seamlessly, with the full asking price being achieved without any apparent hassle.So, an excellent outcome! I am able to recommend Keenans wholeheartedly, and without reservation of any kind. They are a fully professional outfit in every respect.

Colin · 19 April 2022

★★★★★ 5/5

Google

Ella @ Keenan's was been brilliant during our recent purchase, keeping us updated every step of the way. Much better than previous agents we used. Great communication and professional.

Kamal · 21 December 2023

★★★★★ 5/5

Google

The staff have been friendly, informative and very helpful from start to finish! Thankyou for making one of life's most stressful events a pleasure!

Janette · 13 July 2025

★★★★★ 5/5

Google

Helen was fantastic. She valued my house. I sold it myself privately. She would of got the job over the other two hands down. She was very professional and local knowledge was second to none. Very impressed and I don't do reviews

Ariana · 21 January 2020

★★★★★ 5/5

Trustpilot

A fantastic service

Ella was incredibly efficient - all of her communication was well-informed and clear. She called regularly and we could not have asked for better service. Thank you Ella!

Elizabeth · 21 September 2022

★★★★★ 5/5

Trustpilot

Nicky was exceptional

This was quite a stressful experience until Nicky became involved to assist the sale through to completion. Really driven and motivated and had her work cut out with the poor conveyancing service we had. Her communication was faultless and we were informed at every step of the process. Her wonderful personality shone through and it was always a pleasure to speak with her. Note to Keenans, use this lady as a perfect example of customer service . Thanks for everything Nicky!

Alan · 21 March 2022

★★★★★ 5/5

Trustpilot

Great at selling houses

Richard has been very professional and knowledgeable. His relaxed demeanor and approach to viewings has put both us and the viewers at ease. We would recommend Keenans to others wishing to sell their property.

Katherine · 19 November 2021

★★★★★ 4/5

Trustpilot

Thank you

Keenan’s Chorley branch recently sold a property for us and, though the whole process took longer than we had initially anticipated, Nicola, Abby and the team were polite,responsive and communicative throughout.Thank you

Gillian · 24 February 2022

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

Where do I begin. Keenans are liars. If your selling a property through them then please avoid. They will not get the best price for you. All they are after is a quick turnaround and put pressure on the sellers in accepting an offer which in this instance they were old and vulnerable. I'd put in an offer on a house I liked only to be informed that my offer was rejected because of the size of the deposit of 70%. Why should that matter when I had a mortgage in principle agreed for the remaining amount. I then spoke to the vendors directly who informed me that Keenans had put them off from accepting my offer despite it being the highest. The poor vendors were old and had been lied to by both Robert and the branch manager Jonathon about my financial situation. I will be taking this matter up with the property ombudsman as Keenans should not be allowed to conduct their business like this.

Yasaer · 12 February 2022

★★★★★ 5/5

Trustpilot

Everything went well with the sale of…

Everything went well with the sale of our property bearing in mind the chaotic time of the stamp duty reduction.All Keenans staff were excellent and the service they gave was second to non.

David · 15 December 2021

★★★★★ 5/5

Trustpilot

Great Service

Emily and the team at Keenans have been great from start to finish with both the sale and purchase of my property. Emily especially has gone above and beyond. We would highly recommend.

Megan · 15 December 2021

★★★★★ 5/5

Trustpilot

Cannot speak highly enough of Keenan's.

Cannot speak highly enough of Keenan's! If you need an estate agency, do not hesitate to hire this company. You'll be in the safest of hands. The whole staff team are brilliant. They sold our house on the first viewing day and "held our hand" right the way through the whole process. Every query was responded to immediately. Their professionalism and customer care are beyond compare. We had not moved house for 30 years so we were very nervous about the process, but the Keenan's team made sure everything went smoothly for us. They were particularly supportive about my husband's serious illness and kept this in the forefront of their minds during every interaction. It doesn't matter who picks up the office phone - you're guaranteed the same excellent customer service from every single team member. We can't thank them all enough for everything, although special mention must go to Paul, Sam and Lauren for their outstanding support, professionalism and empathy. If ever we need to move house again, only Keenan's will do and we recommend them without hesitation.

Jill · 25 January 2022

★★★★★ 3/5

Trustpilot

Communication could have saved our experience

The whole renting process with Keenans has been quite difficult from our viewing of our current property we fell in love and set a moving date which is where hell unfolded. The whole week before we were chasing for our contracts to sign which has the incorrect date on which we will be chasing to correct - arriving at the property on key exchange day was possibly the most stressful day of my life, we had no power, no heating and the property was dirty and still full of the previous occupiers things. Whether the letting agent or the landlords fault I would expect this to all be rectified and sorted for us to arrive or even jusy a phone call to let us know..baring in mind this had already been pushed back 3 days. We spent 2 days chasing our electric provider, we missed Christmas parties, we had the most stressful week. Eventually after asking to speak with me a manager twice on the evening the lovely Emma finally contacted us, she arranged for a gent called Anthony to come out who managed to help us get the support we needed to get the power back on. We eventually move in another 2 days later than planned. Emma completely went above and beyond to try and fix what was a horrific situation, even getting someone around to clean on such sort notice! She did everything within her power to ensure that myself and my fiancé could comfortably live at the property and we could sort out all the other bits afterwards. Minor issues still stand, which we will be picking up on the new year however having spoken to Alex when there were some issues with our oven I am hopeful we can get everything all ironed out and finally feel like this is our home. What I feel this situation could have been fixed with is some communication, it could have been avoided it needing to be escalated up to Emma if we’d have just been kept in the loop.

Sam · 3 January 2022

★★★★★ 5/5

Trustpilot

Finally an estate agent who cares.

Finally an estate agent who cares: Keenans have been very helpful and responsive throughout the process of selling our property with expert advice and tips. But it gets better than that. On the day of an important viewing we weren't feeling well, our cleaner had let us down and we were not ready for the viewing. Jack Truelove of Keenans turned up. He immediately asked "how can I help?" and then went to work, helping us to get the house ready for the viewing. I swear I even saw him whizz around with our Dyson and a cloth to get the place to look it's best. The viewers turned up and... put in an offer (!) which we accepted. Jack's positive "can do" attitude shines through in all communication with him and we are sure that this is also what made the difference with the buyers. Thank you.

Andrés · 22 December 2021

★★★★★ 5/5

Trustpilot

Terri has been great at Keenan’s in…

Terri has been great at Keenan’s in supporting me through my house purchase. So professional, so supportive and kind, Really helped me get my dream house. Thank you so much Terri 😀

Suzanne · 16 December 2021

★★★★★ 5/5

Trustpilot

Just give them a call you will not be disappointed.

I have both bought and sold numerous properties through Keenans in Clitheroe from a 5 bedroomed 3 acre barn conversion to a 2 bedroomed flat.They were not always easy sales and required a good understanding of the market backed by an outstanding marketing team.As a vendor or purchaser you are always kept up to date with the progress between the legal representatives on either side of the transaction. Keenans are definitely the go to agent if you are considering a move.

Gordon · 15 December 2021

★★★★★ 3/5

Google

The final stages once price agreed was generally efficient and good responses, prior to this when doing viewings this seemed a bit hit and miss with feedback and pro-activity.

Andy · 29 October 2023

★★★★★ 5/5

Trustpilot

Keenan's Bury branch - fab service

Can't thank Keenan's enough for keeping us sane throughout the sale of our property. A special thank you goes to Emily who was incredibly helpful, friendly and professional throughout her correspondence.

Helen · 22 January 2022