Trusted Agent profile · Rossendale
★★★★★
765 reviews across 2 platforms
75 Bank Street, Rawtenstall, Rossendale, BB4 7QN
Part of Keenans, see every office.
Keenans Estate Agents's office in Rossendale, at 75 Bank Street, is rated 4.4 out of 5 across 765 reviews on two platforms, including 248 Google reviews rated 4.4.
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Every review we hold for the Rossendale office, from every platform, shown as written. First names only.
5/5
GoogleRecently had the pleasure of using Keenan's Estate Agents at Rawenstall. Adam provided excellent service from the commencement, demonstrating professionalism and friendliness throughout the process. His expertise and attention to detail were evident throughout the process. Thank you for outstanding service and for employing professionals like Adam who truly make a difference.
1/5
TrustpilotUnauthorized entering of home
Keenans estate agents entered the property where I am the legal tenant with my current landlord without my authority, without me knowing and without me being present at my home just my friend there unaware that keenans were coming to take pictures of the house, I spoke with James who is aware I am the tenant and be informed me my landlord arranged this and gave the go ahead for this so knew I hadn’t agreed. No apology was given or explanation to me just ‘speak to your landlord’
5/5
TrustpilotOutstanding service
Outstanding service It has been a pleasure doing business with you Chloe and the team. very professional staff. Stress free experience extremely supportive team.
1/5
TrustpilotSelling your house? Stay clear!
Selling your house? Stay clear of Keenan's. After an agreed sale on our house, I had been chasing Keenan's for weeks for a for a response from the buyer. This is normal Keenan's kept telling me. So I've now contacted the buyer directly as it seems Keenan's were incapable. Only to find out they buyer had emailed Keenan's 3 weeks ago to pull out of the sale and Keenan's had 'missed' the email as they put it. This isn't no excuse and left us in a very difficult position having to sell our house again when there is a whole chain of people waiting. Thanks for nothing. No offer of anything in way of fixing this other than them relisting. No thanks, thanks for nothing.
5/5
GoogleFantastic service and expertise. We're not from the area and Fergus spent his time telling us all about the area and giving us good recommendations for where we might like to live. We've got more viewings with him tomorrow and we're very much looking forward to it
5/5
GoogleShowed around property in Rawtenstall by Fergus from Keenans. It was refreshing to have someone from an Estate Agency who was not only knowledgeable about the local area, but was also a really nice man and in our opinion a credit to the company. J and M.
5/5
TrustpilotHappy Seller!
Keenan’s recently sold two properties for us. Sam and the team delivered a first class service. We would highly recommend Keenan’s to anyone looking to sell their property.
1/5
TrustpilotRidiculous at best
It is difficult to find the correct words which explain how ridiculous the service received from Keenan's will be. If you are looking for an unprofessional, incompetent and poorly trained estate agents team, then this is the agent to choose. As a seller, the sales team will push any client through to update a property status to sold. The team who manage the sale are incompetent at best. You hear from the supervisor how hundreds of issues can be raised during a sale and how his team are trained to overcome them. Then when a problem occurs the advisors are that poorly trained that the most minor issue becomes such an over exaggerated problem, causing constant unnecessary delays. During my contract, I refused to work with one adviser as she was absolutely useless, lost a sale and then didn't have the professionalism to tell me herself. It very quickly became evident that the advisor handling the second sale was exactly the same. You can negotiate your fee. This is likely standard practice with an agent of this calibre, as they know what their service is really worth. If you enjoy helping incompetent staff, that you are paying, overcome issues they create, on a daily basis, then this is the service for you.I am likely to loose the second sale on my house, resulting in a broken down chain after 7 months with this agent. Agents like this take no accountability for there actions and always pass blame. Anyone who has a career within professional environment will understand how this approach would not be tolerated in any other industry. In summary, I could not be more disappointed with Keenan's and I would not recommend this agent to anyone wanting to buy or sell a house.
5/5
TrustpilotGreat dealing with Kieran
Great dealing with Kieran. Always kept me up to date on the day. And his advice on the changes during negotiations was spot on. Thanks Kieran.
1/5
Trustpilotviewing for a property…
I arranged a viewing for a property several days prior as I’m a clinician and having to take time out of work to view. I called up on the day to confirm and was told it was not booked. Apparently they had tried to “call” me but must have taken the wrong number down. Next appointment offered was a week later. I have seen all this before. It stinks of unprofessionalism and incompetence. Would tread carefully with this company.
1/5
TrustpilotAvoid this estate agents at all costs
Avoid this estate agents at all costs. If I could give them no stars I would have done. Initially had my house on the market with them and it sold within a couple of weeks at full asking price. I did all the viewings myself. Found a house I wanted to buy which Keenans were also marketing but the building survey showed up many structural problems so wasn’t willing to proceed. When I rang Keenans to advise them of this I was told ‘all building surveys say that’ and was met with exasperation that I wasn’t willing to proceed. I was then told that I would have to pay their full fee as they had a buyer lined up for my house. At this stage the buyers hadn’t even done a survey on my house and had only had an offer on theirs. When I questioned this I was told they had done an awful lot of work so I would have to pay. I checked the contract which clearly stated payment was due on completion of a sale. When I rang to complain I was told it was a mistake and I shouldn’t have been told this. I suspect if I hadn’t have challenged this they would have invoiced me. I asked for an investigation to be conducted into the conduct of the employee who told me this. She was rude, abrupt and aggressive in her manner. I was assured they would do this and let me know the outcome. Even though I chased this up no one ever came back to me. You have been warned!
1/5
TrustpilotAbsolute nutters
Asked Keenans and one other local agent for a valuation. They were quick to come round, gave a decent valuation and a solid pitch but repeatedly slagged off the other agency ("oh they're doing it online are they, well we've actually come out to visit you", "I've heard their staff aren't following Covid safety on viewings" etc). Two follow up phonecalls in 24 hours plus someone coming round with a bottle of wine and some paperwork (a standard valuation letter that hadn't been properly completed - price info and agency fee was missing). Found it all a bit off-putting so we went with the other guys. Reader, Keenans went NUTS. Guy I spoke to kept telling me the agency I'd gone with was useless and rang me back 3 times in the next two days to ask if I'd changed my mind (I said straight away that I wasn't going to change my mind and never wavered from that position). I then got a weekly phonecall from Keenans staff, asking how my sale was going ("oh so you haven't completed the sale yet, that's a shame - just wanted to let you know we're selling lots of flats in the area"). The agency we went with got us a buyer within 3 days of listing, who then pulled out, we got a new buyer within another 2 days (for over the asking price) and I have zero complaints about the process - on the other hand, being stalked for 2 months by an agency we DIDN'T EVEN GO WITH IN THE FIRST PLACE has been pretty weird. I've asked to be taken off their database now. But I'd recommend steering well clear.
2/5
TrustpilotRat communications
The viewing team is really good and at the start they make you feel like buying from them is a good idea
5/5
TrustpilotSpot on service from Ella Walmsley and…
Spot on service from Ella Walmsley and the team nothing was too much trouble excellent communication and a great service would recommend
1/5
TrustpilotAvoid this Company
Totally unprofessionalBooked an appointment, had it confirmed (with a reference number). Chased them up to confirm timings, they had lost the appointment !Totally wasted my morning and ended up in numerous phone calls. Go elsewhere, I would hate to think how they deal with house sales based upon my experience - AVOID THEM.
5/5
TrustpilotBrilliant Service
Chloe, Louie & Katie were very professional and provided a brilliant service. Keenans sold my house within a week and took some brilliant photos too.
1/5
TrustpilotBEWARE WHAT THEY ARE ADVERTISING !!
BEWARE of everything they put in description as although they know it is lies they don't care ! Property took over 4 months to complete with a cash buyer and no chain ! They are also now advertising part of my property for sale with the next door property (owner of mine owned next door property as well ) When I pointed it out to them they said it was up to me to prove I owned it ,they were sooo rude !! They only sold it to me 4 months ago !! They refused to take it off and the owner was told and didn't care but still they continue to advertise it 3 weeks later !! So whoever buys next door won't know till they see the deeds when they are further down the line with the sale ! THIS IS MORALLY WRONG !!Trading standards here I come !!
5/5
TrustpilotOMG I have read the reviews on Keenans…
OMG I have read the reviews on Keenans and could not disagree more with them. Keenans came around on a Saturday took pictures etc. The house went on the systems on Monday morning by 12pm that day we had 12 viewings booked in for the Saturday. By Saturday afternoon the house was SOLD. We were kept informed all the way through the process the staff were amazing and helpful. WELL DONE. Keenans. I got one would strong recommend you .
1/5
TrustpilotAvoid, avoid, avoid like Covid
Right! Where to start? Buying so put in offer but they won't put STC on site or board? The vendor agreed price and then they still showing around! I started mortgage and legal costs incurred and still showing people around and advertising it. Called them up to be told will take off when survey goes to. Did so and gave them details then they say will take off when survey comes back. Came back then wanted to see deposit. Showed them they wanted mortgage offer. Showed them then they wanted actual offer not in principle. This went on for 3 weeks and then told them to shove it up the Niagra. Oh, at one point was told the vendor had someone mess him about so he wanted 10k deposit in his account!!!! Told them illegal and are they nutz. Apologies and then same crap of this and that. Madness.
5/5
TrustpilotThank you to everyone involved in the…
Thank you to everyone involved in the sale of our property in Accrington. First class service and constant updates from Faye made the process very smooth
5/5
TrustpilotOutstanding service, would definitely recommend!
Dealing with this company has been absolutely outstanding. The service I received was very friendly and I was kept up to date every step of the way. Alicja had been truly amazing, nothing ever seems too much trouble for her and she reply’s back to any enquires promptly and also very professionally. Can’t fault her on anything ! I am more than happy to recommend Keenans to my friends and family in the future.
5/5
TrustpilotKeenan’s
Just sold my house with Keenan’s. Great service and communication throughout my sale and even with my purchase! Sam at rawtenstall was great from the start and the team was flawless! Would recommend and will use again In the future. 5 star.
Thank you for your kind words James - we would be delighted to assist with any future requirements
5/5
TrustpilotGreat friendly service!
I recently bought a property from Keenans with Kayleigh being my point of contact there. From start to finish she provided excellent customer care, she was very friendly and constantly kept me up to date with progress, credit where credit is due.
Thank you for your kind words Dave
1/5
TrustpilotDo NOT use Keenans
Already had 2 sales collapse due to the poor communication from Keenan’s in Accrington. Sophie on the sales team has been the only member of staff who communicates well and follows up on her promises! This is the 3rd offer we’ve accepted and again the progressions team have no urgency about them, lie and do not communicate anything to you so I won’t be surprised if this sale falls through too. And we were informed by our solicitor that the sale had fallen through and Keenan’s knew nothing about it and lied! Never use this company they have been shocking from the start and have cost us a lot of money. When I asked to complain they will not give you details of their manager or senior to complain too or tell you how to formally complain.
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Tell us what you need and we'll put you in touch. Keenans Estate Agents Rossendale hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Rossendale.
