Every review we hold for the Rossendale office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotNot just Good but Outstanding.
From the outset the process of selling my late daughters house was handled to perfection by this most professional company. With the team from Keenans which included James, Aaron, and Nicole who were involved with us from the outset we never at any point doubted that we had made the right choice in picking this company to handle and coordinate the sale. Informed, thorough, enthusiastic, and caring sums up our overall experience in dealing with each of them along the way. Obviously they are all up there with the best and we are more than happy to provide our feedback for others to read. Margaret & Michael Blackhurst.JP
Michael · 13 January 2023
★★★★★ 5/5
TrustpilotFaye and the team dealt with the sale…
Faye and the team dealt with the sale of 2 houses for me and my family. They were fantastic. Very professional, always available to answer questions and got back to me on any queries I had. Would definitely use them again.
Jayne · 10 November 2021
★★★★★ 3/5
TrustpilotRefused a second viewing
We viewed a house as first time buyers, we loved the home but as a young couple that’s never looked to purchase a house before, we had a look around briefly and then later that day put an offer in because we loved what we saw! Our offer hadn’t yet been accepted but we called to arrange another viewing to have another look around and explained that we didn’t look properly and wanted to check to see if things were working but were told that they presume things are working as it’s being lived in at the moment and if we wanted another viewing we would have to retract our offer as they want to know we’re ‘serious’ about buying. As first time buyers we weren’t sure of the process and didn’t want to miss out on the house so we stuck with our offer and didn’t view again before our offer was accepted. After speaking to a mortgage advisor, we’ve realised this isn’t standard practice and has resulted in us living in a property we aren’t entirely happy with, one of the issues being damp. If we could have had a look again with others maybe they would have been able to point out signs to us. Really unprofessional and quite upsetting for us now living in a house with problems we can’t afford to fix.
Abi · 23 December 2022
★★★★★ 1/5
TrustpilotTerrible company tried getting address…
Terrible company tried getting address to view a property i liked twice They are quick to get financial advisors on the case Could not even give me a chance to view disgusted in this company and its employeesHow the hell can you buy somewhere if they do not tell you where it isAAAArrrrrghh
Andy · 21 April 2022
Agent replied · 20 January 2024
Andy We’re sorry your not happy with your recent experience and that you missed out on the property you enquired about as it was no longer on the market. We would of course be more than happy to help you find something similar . Please contact us at head office where we would be more than happy to discuss this further with you
★★★★★ 5/5
GoogleMy situation is quite different from a normal sale but the service and advice from keenans was excellent and if it comes to fruition later will use for a sale
Thankyou so much
Phil · 13 January 2024
Agent replied · 6 February 2024
Thanks Phil . We like to tailor all our packages and advice to ever individuals needs and we’re glad to hear our advice was of use. We are only at the end of the phone should you need anything further at all
★★★★★ 5/5
TrustpilotFantastic efficient service
Fantastic efficient service from Keenans, our sale went through really quickly and smoothly (which we required for our onward purchase), we owe massive thanks to Emily who was really on top of things and always there to reassure us.
Jennifer · 20 December 2021
★★★★★ 1/5
TrustpilotThere was no option to give Zero Stars...
Keenans replied to my prior review saying "Compliance" was an issue when it was not.
Nick · 19 November 2024
Agent replied · 27 August 2025
Nick
What may appear to be a simple exception to yourself, has potential legal and financial consequences to ourselves, which we are not willing to forgo our accreditation to accommodate. We do have a choice as to who we wish to represent and sadly on this occasion we have chosen not to market your home. No amount of public slander is going to make us change our mind on that matter. We wish you the best of luck with the future marketing of your property and hope you find someone that can represent you accordingly.
★★★★★ 5/5
TrustpilotWould highly recommend Keenans
I would highly recommend Keenans to anyone, I dealt with mainly Jonathan and Luke, and found both very friendly and professional throughout. Both kept me informed at all times on how things were progressing. Would certainly use again.
Joanne · 11 November 2021
★★★★★ 5/5
TrustpilotReally quick and helpful service.
I had a really pleasant experience with Keenan's Estate Agents during the purchase of our first house! Both Kayleigh and George were exceptional at viewings and on the other end of the phone to assist with any queries.
Simone · 10 November 2021
★★★★★ 5/5
GoogleKeenans exceeded my expectations from the outset and all the way through made the sale of my property a smooth and seamless process
Mark · 26 August 2025
★★★★★ 1/5
TrustpilotWorst estate agency I been dealing…
Worst estate agency I been dealing with- from start to finish. Massive rotation of staff, lots managers “of managers”. Whole company structure is a joke- nobody is responsible for anything.Opted for full managed service as landlord. They haven’t inspected property, nor checked tenants, they been collecting money and thats it. Tenants trashed newly renovated property and left unpaid bills. Cannot get deposit back, communication is poor- this looping for 5 months now. I will be raising a dispute with my legal team to deal with those cowboys to get my money back as have full trace of evidence (if will not get money back). Been nice and polite, but enough is enough. Advise to Directors and senior staff- reduce your staff, you don’t need dozens of managers who do nothing. Even Keenans employees admitted that lettings side of business is struggling due to internal issues. Please don’t ask to contact you to resolve those problems as I am contacting you every day.
Tom · 16 August 2022
★★★★★ 5/5
TrustpilotExcellent estate agents
Keeping me totally informed and up to date so far. Very pleasant and helpful staff.
Judith · 10 November 2025
★★★★★ 5/5
GoogleFergus met us ontime at the property & greeted us with a smile. He gave us a very efficient update & all details we needed to know. On entering the home Fergus guided us to each room answering any questions asked to the best of his knowledge. Great customer professional service. Thank you 😁 …
Jayne · 12 June 2024
★★★★★ 5/5
GoogleI have been looking to purchase a property to which I am now proceeding with the purchase. The whole experience of buying with Keenan’s has been amazing so far. I would really recommend purchasing with them, my experience was made very easy. Melissa constantly kept me updated when I had queries, was never left unanswered !
Georgia · 22 May 2024
★★★★★ 5/5
TrustpilotJames blundell and the team at Keenan’s…
James blundell and the team at Keenan’s are very professional at what they do, they are there when you need them and get the sale threw fast with no hassle. Thank you Keenan’s for all your help
Ms · 20 November 2021
★★★★★ 1/5
TrustpilotVery Poor Property Management Service
As a quick summary, they are not managing anything after the contract is signed.I bought this buy-to-let property from Keenans, they are doing alright, therefore I do expect they will offer me the same level of service when using them to manage to let off the property.Their salesperson is passionate and impressive therefore I’m happy to sign the contract with them. But very unfortunate, I guess that salesperson is the only person who is passionate about their property management team. As agreed, they did quote all items that need repair or work to me, and I transferred the required amount in less than 12 hours, I think it’s reasonable to expect they will act quickly as they already received payment, not necessarily in days but at least within 1-2wks, and I waited for 6 weeks they still not complete the work (the work should take 3-4 day). Most importantly, I still have no clue about when they will complete the job.I called/sent emails to them numerous times, and I never get a direct reply to my question, I’ll call you back later is the only reply they use but they either do not call back / not answer your question directly.Maybe updating the status of work regularly is too difficult for them, but I believe it’s very basic when someone says they are managing something, let the customer know what to expect, and have no surprise. But their property management team failed to do so, I don’t know when the property can be let, what else needs to be done, how long will it keep unoccupied, and how many more bills I need to pay. Now it ends up in a lose-lose situation, especially during such a market situation which is out of the property to rent, but I must keep mine unoccupied and not get any rental income, and Keenan doesn’t get the commission too.I tried to look for a channel to complain, but it seems it's not available.
Jason · 27 July 2022
★★★★★ 1/5
TrustpilotPoor lettings management
If you are a landlord - I would not recommend using keenans to manage your property.When my tenants handed in their notice - they didn't tell me or do anything about it so the property was empty a month longer than it needed to be.They never respond to emails to the enquiry inbox, and don't have any sort of processes in place to manage the property. For example when the property was empty they did not tell the utility companies my forwarding address to contact me so I've had to chase this up myself and risk having unpaid bills.They have caused me an undue amount of stress and I will leave them soon as they have broken their side of the contract numerous times and so I have no confidence they are looking after my property.Really poor service, incredibly stressful to deal with and overall disappointing experience.I have used other lettings agents in the past who are much better so I know they are not all as chaotic as this.
Em · 25 July 2022
★★★★★ 5/5
TrustpilotElla Walmsley
Ref 4335629 Epsom Way, AccringtonWhen I decided to put the house up for sale, Keenans was the first choice. My contact was Jonathon who maintained contact during the following two years while probate was being progressed.When probate was granted Ella took over the conveyancing and kept me up-to-date. The sale went through remarkably quickly. I met her three times and found her accommodating and efficient.My enquiries were dealt with promptly and accurately and it was a pleasure to talk with her.Although Ella had numerous clients constantly in attendance it always seemed she was working just for me.RegardsPat Thornton
Mrs · 20 July 2022
★★★★★ 5/5
GooglePhillipa Nicol provided helpful support when difficulties were encountered during a tenant moving in
DAVID · 13 November 2025
★★★★★ 5/5
GoogleFergus was very professional and informative
Sheelagh · 18 June 2024
★★★★★ 1/5
GoogleAwful experience thus far.
Never return calls or respond to requests. I've made the same request to my Sales "Progressor" for weeks without the courtesy of a response or acknowledgement that he's even actioned it. Instead repeatedly get fobbed off whenever I do call.
Currently waiting for a call back requested over 2 days ago...I'm not hopeful.
The sooner the sale goes through the better. Just so I don't have to deal with Keenans again.
Hamza · 20 January 2023
★★★★★ 1/5
TrustpilotThe company discriminates against…
The company discriminates against people on benefits. People on benefits have to provide a guarantor which is ridiculous and unfair, as most people on benefits are less likely to have that, the rent gets paid the same as if you were working so policy that makes no sense. And the very lovely gentleman slammed the phone down on me when I said I would leave a review. If you don't have a brain cell the last sentence was sarcasm.
Joshua · 19 August 2022
★★★★★ 5/5
TrustpilotAll went to plan
All went to plan, the Clitheroe Office handled all inquiries efficiently , we were kept up to date with each step along the way, we sold quick that expected. Thanks for all your help. Merry Christmas
Michael · 16 December 2021
★★★★★ 5/5
TrustpilotSold two houses and bought one
Sold two houses and bought one. Ella and the team were incredibly helpful and took alot of the stress away. Kept me updated and were very helpful throughout the process.
Ifraz · 20 September 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
