Keenans Estate Agents Rossendale reviews

★★★★★ 1/5

Trustpilot

False advertising

Hi just a warning to people Keenans rawtenstall advertising a property in bacupWe fell in love with, had the survey and local searches done at a cost of around £1500 only to find out that what they advertised was totally misleading the property advertised parking for six vehicles which the property does not have.very poor communication from our initial offer so anybody thinking of buying from these please check everything before making an offer we feel so let down, and would never use them again.

Mr · 1 December 2023

★★★★★ 5/5

Google

Ella from Keenans was fantastic during my recent purchase. She checked in weekly, keeping me up-to-date on the progress of the sale. Would highly recommend. Thanks Ella!

Anna · 18 March 2024

★★★★★ 5/5

Trustpilot

Top estate agents

Melissa was excellent all through my sale, very helpful, she went far beyond my expectations in making my sale as smooth as she could. Well done Melissa such a lovely young ladyAnne

Mrs · 27 November 2023

★★★★★ 5/5

Google

We were extremely pleased with the service from start to finish. The sales team were professional in how they presented our home, efficient and considerate when organising viewings and gave quick feedback. With regards to the after sales …

Dee · 13 August 2025

★★★★★ 5/5

Google

I can't thank Keenan's enough for selling my mums house, her house was up with a different company for over a year could be more. And we decided to change to Keenan's and her house sold with in a couple off months, she only had 2 viewings and both liked the house. I would like to thank you again with your help. 5* service

Caroline · 21 January 2017

★★★★★ 5/5

Google

Excellent customer service, Fergus was particularly helpful when viewing the properties and very friendly. All in all it was a first rate experience.

Ann · 20 May 2024

★★★★★ 5/5

Google

Really happy with service from all staff Keenan’s , all very professional and keep us updated frequently , especially Ella Walmsley who has been extremely helpful and informative throughout .

Lesley · 21 December 2023

★★★★★ 5/5

Trustpilot

House purchase

I just bought a house with Keenan’s And the process was a lot quicker than I thought it would’ve been compared to when I sold my previous house. Emily and the team dealt with everything well and always kept me up to date with what was going on. Thank you!

Daniel · 22 December 2021

★★★★★ 5/5

Google

We were purchasing our house through Keenans and our experience was resoundingly positive. Ella and Sam couldn't have been more helpful. When we were having issues with the process Ella chased up issues on numerous occasions and provided updates and insights we weren't getting from our solicitor. I would recommend Keenans and when/if we ever consider selling our house Keenans will be our first call. Thanks very much for everything you have done.

SC · 11 March 2024

★★★★★ 5/5

Google

Ella from the sales progression team was excellent. The buyer was very difficult, but Ella handled her very well and ensured that our interests were prioritised. She ensured that the deal progressed in a timely fashion. She kept me informed throughout the process, so very good communication. She has a lovely manner. In conclusion, first class.

Michael · 21 December 2024

★★★★★ 5/5

Trustpilot

Faye Broadley was a great help during…

Faye Broadley was a great help during my house sale. An up & down process for other reasons, but she was always there to help, advise and to inform, in such a pleasant manner to make you smile. If you have Faye as your contact, you will be looked after.

Mark · 10 November 2021

★★★★★ 1/5

Google

A complete fiasco from start to finish. The inittial assessment comes back as the main source of heating is a log burner. The house has central heating. They generated zero interest with their viewings, I did a viewing and sold the …

Cliff · 13 June 2025

★★★★★ 5/5

Google

All of the staff I have dealt with have been friendly and efficient. A special mention for Lisa who sadly no longer works at the branch and presently for James Blundell, who has taken over from Lisa. James is enthusiastic, knowledgeable, friendly and professional.PositiveProfessionalism

Susan · 25 August 2022

★★★★★ 5/5

Google

Wow! Even after two timewasters offers fell through Ella made every step of the eventual sale easy and helped us along the way whilst being professional and personal!

Bookkeepers · 21 December 2023

★★★★★ 5/5

Trustpilot

Thankyou Callum!

It has been a very stressful time trying to find a place as quick as possible and it was all made possible by Callum from Keenan’s, he was so very helpful and I could tell he was trying everything he could to help us out to the best of his ability and now everything has been sorted and I couldn’t be happier. He was polite and very patient with us even though we called him 3 times a day every day ahah. Thankyou Callum!

Robbie · 8 September 2023

★★★★★ 5/5

Trustpilot

Lovely friendly estate agents

We first met Simon who valued our propertyHe was really enthusiastic and we were confident he would get us the price he valued it at. We were assigned Abi. She is really nice, a great communicator and has kept us up to date with what’s happening Although we haven’t sold our property as yet, I’m quietly confident we have picked the best estate agent Fingers crossed for an impending sale

Sharon · 16 April 2024

★★★★★ 5/5

Google

Fergus was a pleasure to deal with & a great point of contact on viewings.

Chris · 17 August 2024

★★★★★ 5/5

Google

Ella was very efficient and helpful throughout our complicated purchase.

Bethan · 3 November 2024

★★★★★ 5/5

Google

The whole team were professional when dealing with the sale of my property. Ella was always available to answer any queries I had. Thank you.

Lynn · 1 February 2024

★★★★★ 5/5

Google

The staff at both the Accrington and Rawtenstall branches of Keenans were very welcoming, professional and attentive. Lewis Chilton kept me informed of the progress of the sale of my house and gave me relevant advice.

Caroline · 25 April 2023

★★★★★ 5/5

Trustpilot

Very professional service

I have had the unfortunate experience of an error with my rental payment which meant not being able to uphold an agreement on time. I spoke to Liam Jones and he dealt with my issue very quickly and professionally. I will be happy to deal with him again.

Kim · 11 November 2021

★★★★★ 5/5

Trustpilot

Brilliant service from keenans

Brilliant service from keenans. We used the swinton branch and had no problems them. Special thanks to Liam of the Blackburn office. Always ringing with/for updates and generally a big help throughout the sale. Would highly recommend to anyone wanting a quick easy sale. Many thanks! Matt

Matt · 15 December 2021

★★★★★ 5/5

Trustpilot

A professional Company

I found Keenan's to be very professional from the outset. The quality of the photographs online was excellent and James did a good job of the escorted viewings. Aaron and Nicole liaised with me with feedback after every viewing, and after any conversations with the purchaser and solicitors. They also phoned me on a weekly basis so I always felt that I was kept in the loop. I can highly recommend them and would definitely use them again.

Ali · 29 August 2023

★★★★★ 5/5

Trustpilot

Couldn’t recommend Keenans enough

Couldn’t recommend Keenans enough. The sale of my property was smooth and efficient, and very professional. The Photographer Lacie was more than professional. I was having renovations on my rear patio at the time, but she still manages to get the right angles. Couldn’t recommend anybody else.

F · 10 November 2021