1/5
TrustpilotFalse promises
False promises for the sale of our property with similar properties selling within days of going on the market and we had no viewings. Use another estate agent or do it yourself is my advice.
Trusted Agent profile · Rossendale
Keenans Estate Agents Rossendale reviews
★★★★★
765 reviews across 2 platforms
75 Bank Street, Rawtenstall, Rossendale, BB4 7QN
Part of Keenans, see every office.
Keenans Estate Agents's office in Rossendale, at 75 Bank Street, is rated 4.4 out of 5 across 765 reviews on two platforms, including 248 Google reviews rated 4.4.
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Reviews
Every review we hold for the Rossendale office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleKeenans sold a property for me in Haslinden recently, i've used them before and was very satisified, so I was happy to use their services again. I wasn't disappointed - the service was first class, from Adam that met me at the property …
5/5
GoogleElla was great she kept me up to date with the progress of the buying of my house . She went above and beyond what I was expecting
5/5
TrustpilotLewis its been an honour
Lewis has been an honour to work with. He is professional, kind and friendly. He has been with us every step of the way and went the extra mile more than once. Thank you so much for all your hard work. It was a pleasure. Lisa & Rich. Take care and keep making your customers happy :)
1/5
TrustpilotI would avoid even getting them to value your home
Totally unhinged behaviour from estate agent. who will remain unnamed. We made the mistake of getting Keenans to value our home. Not only did they greatly undervalue it, when we declined their services, the young man who valued our house turned up, on our doorstep at 9 am the next morning demanding an explanation. (His expectations were managed during his valuation. I had told him we had three others in mind).That morning, my husband answered the door, the agent in question didn't introduce himself, but asked if i was there. As I had managed the valuation my husband didn't know who he was. To make matters worse, when my husband told the agent that he was going to go in the house and ask me, the agent tried to step into the house, uninvited.... Causing my husband to put his hand out to stop him from entering our home. I declined to speak with the young man, so my husband dealt with him. The agent grilled him on why we didn't pick Keenans and who we had gone with instead -- poo-pooing our choice.For context we ended up selling our home for £40k more than Keenans valued it for, it sold within three weeks of being on the market. And we sold it for free on an online portal.
5/5
TrustpilotContacted keenans regarding me looking…
Contacted keenans regarding me looking to put my house up for sale and spoke to Chloe brierley, regarding all this she was absolutely fantastic and arranged everything for me and made me feel at ease with everything and she also pointed me in the right directions of other support to help me. Absolutely fantastic service! Thank you
5/5
TrustpilotExceptional service
Prompt, professional, friendly and an excellent communicator- Terri Eccles is truly an asset to Keenan’s. She not only aligned the right clients to view our property but also managed to provide timely feedback so we could clarify any queries from potential buyers. I strongly recommend Keenan’s agency and especially Terri to manage your property sale.
5/5
TrustpilotKeenans Estate agents
Big shout out for Molly McNamara in the sales progression department of Keenans Estate agents, she did an amazing job with keeping us informed of the movement of the sale of our property.
5/5
GoogleKeenan’s have been absolutely amazing since marketing my property. The team at the office, the valuation and the viewers have been nothing but helpful. I would highly recommend Keenan’s to anybody.
5/5
GoogleElla and the team were excellent from start to finish. Always keeping me updated and always helpful. I would definitely use Keenan’s again. Thanks Ella and team
5/5
TrustpilotOne Very Happy Lady!
Kayleigh is a highly competent sales negotiator and achieved a considerably higher sale price for my property than I thought possible. The whole process was smoothly executed from evaluation to completion with Kayleigh and Chloe giving me expert advice when needed. Keenans are a very friendly professional service with excellent customer orientation; would highly recommend Keenans.
5/5
GoogleKeenan's Estate Agents in Rawtenstall.All The Staff are absolutely amazing extremely helpful & very hard working.Stuart & I can only Thank Anneka Shaunna & Josh for all there hard work.We felt we could both ask them anything ring anytime, nothing was too much trouble from beginning ing to end. Once again Thank you for all your help & support Ann & Stuart True Professional s.
5/5
GoogleCan’t recommend highly enough. Nothing was too much trouble. It wasn’t the easiest of sales but we got there in the end. Thank you Keenan’s !
5/5
GoogleCan’t recommend highly enough. Nothing was too much trouble. It wasn’t the easiest of sales but we got there in the end. Thank you Keenan’s !
1/5
GoogleI just have to leave a review, the communication from these guys to try and view a property is shocking. I have made calls since the 26th April to view a property, yes... No joke, nearly a month of multiple calls and multiple I'll call you …
5/5
TrustpilotEmily Bradley made the sale of my house stress free
Emily Bradley made the sale of my property as stress free as possible. She kept to her word, and without fail, contacted me every week, even if there was no further progression. Her customer service skills are second to none and a great asset to the Keenan’s team. Thank you Emily 😀
5/5
GoogleExcellent service - Ella was fantastic and always kept in touch and communicated everything - she made the whole selling process a breeze and totally stress free.
5/5
TrustpilotOutstanding service all round
Outstanding service all round! We can’t thank Ella enough for everything she has done through the process of our move. Not only is she officiant and friendly but also very understanding about your personal situations. After our previous house falling through, we couldn’t have asked for better service!
5/5
TrustpilotBought a property via Keenans in Nov…
I bought a property via Keenans in Nov 2023 and was assisted by Faye & Emily. I kept in close contact with them throughout the whole process, they kept me updated regularly because it certainly wasn’t a straight forward purchase by any means and was very challenging. They were a pleasure to deal with, very helpful, and are a credit to Keenans. We all worked well together and the purchase completed successfully.Thanks to all involved with the purchase.Best wishesKeith :-)
5/5
TrustpilotExcellent customer service
Very pleasant experience with Keenan's yesterday, I spoke with a woman called Alicja who was very well mannered and knew exactly how to help me. She assisted me with my query efficiently and was very friendly to speak to - such a credit to the company. Would definitely recommend Keenan's to friends and family.
5/5
TrustpilotJames Brooking at Keenans estate agents…
James Brooking at Keenans estate agents is a true professional I am a property investor and use quite a number of estate agents and I can honestly say that I have found James and the team excellent to deal with great communication, call backs and updates as promised.I look forward to doing future deals.
5/5
TrustpilotAaron Valentine
During the process of selling and purchasing we spoke mainly to Aaron who has been professional, personable and pragmatic. He has gone the extra mile to help us in dealing with solicitors, purchasers and vendors.I would recommend anyone to ask for Aaron as he is extremely helpful, courteous and polite. Thank you Aaron.
1/5
GoogleWe got all the "how great we are" when the sales representative came to see us. We were informed, that all sales agents would visit our property so they would know it inside and out. Feedback from a couple of prospective buyers, was that the sales representative did not have a clue where anything in the house was, did not know how much land was included. When we got a buyer, we were informed that we would be contacted every week with an update. The only time we got an update was when we chased them up. They did not answer emails or return call. It looks like they have a large turnover of staff as well. I would never use Keenans again.
2/5
TrustpilotPoor service and lack of interest
Having moved home eight times and also managed a couple of major company relocations earlier in my career, I have a fair idea of the level of assistance estate agents can offer and tend to use them because of their ability to identify a 'good' buyer and to manage the post-offer process. Our initial impressions of Keenan's was positive; the local office was very friendly and achieved our asking price reasonably quickly -although our's was a very sellable house, to be fair. From there everything went downhill. The representative we had been dealing with left and from that point the local office took no further interest. We were 'managed' by someone from a distant office who appeared not to have been briefed about our situation and who by his own admission did not pick up a variety of significant issues affecting our buyer which ultimately caused the sale to come close to falling through. I found myself frequently having to tell him what was going on elsewhere in the chain. He was pleasant enough, but I wanted more than this for the fee I was paying. At the same time I received regular feedback from our buyer and also from another interested party that it was all but impossible to contact Keenan's; phones at the local office went unanswered and people had to come directly to us for information. We received no messages from the local office even when we completed; this confirmed the impression that their initial welcome and friendliness was rather phoney. I wouldn't recommend them to others in the Clitheroe area - there are several better local options.
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