Trusted Agent profile · Rossendale
★★★★★
765 reviews across 2 platforms
75 Bank Street, Rawtenstall, Rossendale, BB4 7QN
Part of Keenans, see every office.
Keenans Estate Agents's office in Rossendale, at 75 Bank Street, is rated 4.4 out of 5 across 765 reviews on two platforms, including 248 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Keenans Estate Agents Rossendale hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Rossendale.
Every review we hold for the Rossendale office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Service
I’ve started the process of buying a house from this estate agents and Terri Eccles has been a huge help! The communication is great and definitely important when moving house so that’s appreciated. She also let me know of any new properties that came on the market in my price range. Has been a huge help and I just can’t wait to move in!
1/5
TrustpilotAVOID AT ALL COSTS
One of the worst estate agency experiences I have ever had!!! I purchased a property through keenans and from the minute I offered until completion was a complete nightmare! I wasnt given chance to increase my offer told my offer had been put forward to the owner which it wasnt. If i hadnt of knocked on and negotiated the offer myself then the owner would have been non the wiser. I would avoid at all costs. I was constantly lied too by Cree in their sales progression department found her rude and abrupt and the lack of communication was appallin. AVOID AT ALL COSTS - BELIEVE THEY CHARGE A LOT TOOI have tried to reply direct - Cree has already called me for further feedback following my review - I have made it clear where the issues lay and cannot be more clearer. I understand that it’s a very busy period for estate agents but felt like I had to do a lot of the chasing, I was constantly given conflicting information. By all means if you wish to discuss anything further please do let me know.
Jack we are sorry to hear that you were unhappy with your recent experience - as we have no record of your grievances we would welcome the opportunity to discuss your feedback with you in further detail. Please contact us at head office at your earliest convenience
5/5
TrustpilotProfessional service from Simon and keenans
When Simon came round to value our house, he was not only professional, he was also very reassuring, he pointed out all the good selling points in our home, and advised how to highlight them, and he assured us they would take care of everything, from taking pictures, to arranging viewings, and showing possible buyers around, once the house was live on the website, and viewings were booked the house sold within 24 hours! And right up to the date of completion, keenans kept me up to date on all aspects of the sale, making the whole experience smooth and hassle free, I'd definitely recommend keenans to anyone wanting to sell their house, truly professional service
Thank you Tracy for your kind words. Much appreciated
5/5
TrustpilotKeenans - great, competitive service
We used Keenans to sell my late father’s house, and cannot recommend them enough. From the initial meeting with Simon Worthington, the valuer, through to the agents that handled all the correspondence, we felt supported and well advised.Communication was excellent, and we followed Simon’s advice from his initial assessment and the sale was quite painless.From what could’ve been a difficult and emotional time as we handled my father’s estate, we were helped and guided by Simon and the rest of the Keenans team.
Thank you for your kind words Pete
5/5
TrustpilotKayleigh has been outstanding with us…
Kayleigh has been outstanding with us gone above and beyond to help us with any questions and always come back with fast answers ! Couldn’t recommend her enough very pleased Thanks ,Keyleigh
Thank you for your kind words Luke - Much appreciated
5/5
TrustpilotJames Brooking and all the team
James Brooking and all the team at the Rawtenstall branch have been absolutely brilliant in helping us secure our dream house. Polite, friendly and pro-active in every way. He has given help and advice throughout what can be quite a stressful process and explained everything to us in great detail. If they couldn’t give us a answer there and then they would update us to say why and also a timescale of when they’ll be able too do so. If James wasn’t available everyone else in the office was able to update us as they all seemed to know what was going on. Communication is key in situations like this and this is where James has excelled. We’ve been that impressed with the service that we’ve decided to rent our property through Keenans as well. Keep up the good work, your a credit to your organisation. Wish other agents were as good. Andy Taylor and Family
Andy we are glad to hear you have secured your dream home ! We look forward to continuning to work with you going forward
5/5
TrustpilotSam helpful and professional
My most recent contact with Keenans Rawtenstall has been great, in particular Sam who escorted me on two visits. He was helpful, friendly, professional and knowledgeable. He also showed that he cared and made every effort to resolve issues for me.
5/5
TrustpilotFrom the moment I spoke to Keenan's to…
From the moment I spoke to Keenan's to the end of the sale every member of staff were wonderful Sam, Paul, Lauren and Kieran. I'm a widow so it was a bit overwhelming selling my home, but I honestly can say the experience I had from Keenan's, the service ,marketing, communication was impeccable. I'd recommend them to anyone selling their home.
5/5
TrustpilotJames Aaron and Nicole thankyou
When James came round to value my house he was so enthusiastic and told me my house would sell quickly which it did, and Nicole and Aaron were always there at the other end of the phone to help me. This was a massive move for me and there help was appreciated Thankyou for everything.
5/5
TrustpilotChorley Branch
Nicola and Abbie have been amazing throughout the whole process. Nicola has been worth her wight in gold since we agreed a sale price with our buyer; she’s kept us up to date on all stages of the sale and has leased with solicitors on both sides to make the process as swift and painless as possible. Thank you both so much.
1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTS! By far the WORST estate agents I have ever dealt with. No issues get addressed, they refuse to speak to landlord for you and won’t provide contact details. Seems to be ran by immature children that have 5 GCSES to their name. Laughing down the phone, new case manager every week. The whole company is an absolute shambles and needs shutting down!! I honestly would rather live in a tent than ever deal with Keenan’s again. Landlords do NOT work with them as they are putting off tenants wanting to live in your property and absolutely rinsing you.
5/5
TrustpilotProperty viewing
Just seen a property guided by the lovely Jack Truelove. Lovely property and the service provided by Keenan’s and Jack was second to none. Jack was extremely knowledgeable not just about the property but also the area which was so helpful. I can’t recommend Keenan’s and especially Jack, enough. Thank you very much for your professionalism, care and attention. Much appreciated
5/5
GoogleAbsolutely fantastic service from start to finish. Massive thanks to Ella and Kieran who were always available and constantly updated us without any pressure. Would absolutely recommend to anyone!
5/5
GoogleGreat experience from start to finish from the Rawtenstall team, Aimee was very helpful and informative, the team always kept me up to date with what was going on, would definitely recommend Keenans.
5/5
TrustpilotCustomer service above and beyond
I recently bought and sold properties using Keenans. Liam in Keenans, Clitheroe went above and beyond providing a very positive experience. Liam provided excellent customer service keeping me up to date throughout the process. He was professional and empathetic, understanding my need to complete as soon as possible. Thanks Liam,Kind regards Julie
5/5
GoogleI called in to keenans a short time ago with a question I had concerning the selling of my property. I was met by Aimee, whom was very welcoming and answered my questions completely and fully. What a very knowledgeable engaging young lady she is. This could only be a reflection of how the company works. I would definately use keenans to the future knowing this is the gauge of how a first time interaction was conducted, realising a friendly welcome awaits you. Well done Aimee in representing keenans and her expertise.
5/5
TrustpilotProperty Management Service
I have recently acquired the services of Keenan's Estate Agents to manage a property for me. Although it is early days, they have swiftly completed a full report and given tremendous feedback on the property with detailed photos. They are punctual, swift at dealing with issues and they call you back!!! Nothing seems to be a problem to them and I feel as if I am in good hands. Thank you especially to both Callum and Simon, who have restored my faith in letting/management agents in Bury!
5/5
TrustpilotGreat support from start to finish
Great support from start to finish. Louis and Jack offered brilliant support throughout, and were on hand to answer any questions I had during the process of sale and purchase.The quick reactions to a sale fall-through from Jack and Louis was much appreciated, and they had my house straight back on the market, and sold again within 4 days.
5/5
GoogleGenuinely such a positive experience with moving with this estate agent, amongst so much stress they were consistently helpful and prompt with replies. I predominantly communicated with Ella W, who was wonderful. Thank you guys :)
5/5
TrustpilotVery good service from all the people…
Very good service from all the people from Keenan's we dealt with. Emily Bradley was a particular star, and her persistence and professionalism helped to ensure the progress of our purchase. Her communication skills kept us up to speed at all times. We are now very happy in our new home thanks to her and the Keenan's team
5/5
TrustpilotVery pleased with the whole process of…
Very pleased with the whole process of selling my property with Keenan’s, I couldn’t have done it without all their help, big thank you to Lewis, who kept me up to date with all the developments, and was a big help chasing the solicitors, which ensured my sale completed.I would highly recommend Keenan’s.
5/5
TrustpilotThe Best Estate Agents!!!!!!
I Have been working in the Property Industry for over 15 Years and can definitely confirm, that if you wanting to Sell your Property, and Achieve the Best price!!!!!!! Then Keenans are the KING of Estate Agents, they have the most experienced and friendly staff Especially Emma Doolan!! Try them once, and you'll be giving more to sell.....
5/5
TrustpilotGreat from start to finish
Chloe was fantastic from the very beginning. Knowledgeable, approachable and honest. Great service and would highly recommend. Kirsty from lettings was also fantastic and initially referred me to the sales department. I wouldn't hesitate to recommend both departments.
5/5
GoogleI was very happy with my service when viewing properties with Keenan’s! Fergus was very helpful on the viewings & Archie, Mellisa and Aimee in the office were very informative!
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Tell us what you need and we'll put you in touch. Keenans Estate Agents Rossendale hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Rossendale.
