Keenans Estate Agents Rossendale reviews

★★★★★ 1/5

Trustpilot

Shocking,unprofessional service!

My whole experience with Keenans Blackburn was shocking! I was in the process of buying a property and at the start they couldn't do enough for me. Once the offer was in they never returned calls or emails. When I did speak to them they were rude and unprofessional and wouldn't even allow me a second viewing for weeks after I had made the offer. Then Lauren tried bullying me into exchanging contract before survey in and lied and said it may go to sellers family member (solicitor said there was no family member). Then the builders survey came back and the property needed a new roof,chimney and full of damp and Keenans told me to ignore the surveyor! I told them to shove the sale and I have walked away and dodged a bullet!

Victoria · 22 September 2021

★★★★★ 1/5

Trustpilot

I called Blackburn branch to make a…

I called Blackburn branch to make a viewing instead i had someone called Jonathan Berry push me into selling a property with keenans once he found out that I'm selling with your move.So rude absolutely disgusting the way he spoke to me. Instead he starts telling me negative things about your move and that I should look to get keenans inIf i wanted keenans to sell my property i would call them. I simply called to book a viewing for a property on the market?!When asked for his name he pretends the line is breaking up and that he cannot hear me.NOT PROFESSIONAL, POOR SERVICE absolutely DISGUSTING!I’ve heard negative feedback from sellers however this poor service i have witnessed myself.Unlucky Jonathan is unaware the call was recorded when he starts getting rude!I will be making a formal complaint!Avoid Keenans!

Noreen · 10 September 2021

★★★★★ 5/5

Trustpilot

Keenan’s Women PowerAngels

I would like to add big thank you to all Keenan’s partners and family members who are listing houses and flats for your loved ones to get better shelter to live with your loved ones and I would definitely recommend others to reunite with the family members of Keenan’s group but specially Keenan’s Bury because main reason is Women power and building your dream houses and other sort of family homes from single brick to big skyscrapers but other Keenan’s family members are not able to get in touch with the people and families who live there to get a better sense of understanding with their families maybe they are busy in different sort of businesses.

Zero · 23 February 2025

★★★★★ 5/5

Google

Ella in sales progression - fantastic! Professional, patient & friendly.

Jamie · 13 March 2026

★★★★★ 5/5

Google

Keenan’s was a pleasure to deal with. Made the whole property buying process as stress-free and smooth as possible. I dealt with Ella, who was fantastic and kept me up to date on the progress of the sale. I would highly recommend this estate agents to anyone, thank you.

Curtis · 20 May 2024

★★★★★ 5/5

Trustpilot

A very positive experience of selling our home

We have recently sold our home of 44 years with Keenan’s. It had previously been marketed by another Agent with no sale. From the first visit Sam inspired confidence in the possibility of a sale and suggested it was marketed at a higher price than previously. Throughout the whole process we were very impressed by Sam , Abbey and the team at Chorley. We loved the promotional ‘walk through’ video and then we waited for the phone to ring....and ring it did. In the first two weeks we had seven viewings and three families who wanted to purchase the property. We were offered the full asking price by a lovely family looking for a new home - and cash buyers. Once the sale was agreed we were contacted weekly by the office and at every stage the staff were always there for us at the end of the phone. We could not have asked for more from our estate agent. If you are thinking of selling or buying a home look no further. Keenan’s is the agent to go for!

Dianne · 30 June 2021

★★★★★ 5/5

Trustpilot

I can’t recommend Keenan’s enough

I can’t recommend Keenan’s enough. All the steam members go above and beyond.. my original buyer pulled out at the last hour and they really made the effort to find a buyer very quickly. Archie, Lawrence and Ella are the contact I deal with. All of them exceed professionalism. Thanks guys. Clare x

Clare · 29 February 2024

★★★★★ 5/5

Trustpilot

Recommended estate agent

A well organised and helpful team at keenans. I was sent an email which matched my criteria of what I am looking for.I was given a viewing appointment pretty much straight away that week without any fussing. James was very helpful showing me around the property he was very polite and positive. Even though the property got sold for a higher price I was told I would still be sent new properties which matched my criteria.

Mobeen · 13 February 2022

★★★★★ 5/5

Google

Great service and provided clear and concise direction on next steps...Thank you!

Gareth · 13 February 2026

★★★★★ 1/5

Trustpilot

Moved out of a rental property no…

Moved out of a rental property no communication regards getting my deposit back. Rang up, emailed and eventually got hold of someone Joe who then didn't ring back for 2 days chased them again and said he isn't dealing with it Alison is who never got in touch with me. Would never use Keenans to sell/buy or rent a property again.

Michael · 2 August 2023

★★★★★ 5/5

Google

Ella Walmsley was exceptionally helpful with our house purchase, she went above and beyond to advise, reassure and ensure the vendor and ourselves had a clear line of communication. We would recommend Keenan's to friends and family based on our experience with Ella. Staff are friendly, knowledgeable and always cheerful, it was pleasure buying through them.

Anna · 21 November 2023

★★★★★ 1/5

Trustpilot

Bad property. Bad agent. Bad attitude.

Me my wife and child arrived early to view a property so we decided to have a look round the local area.Upon walking down a guinnel at the side of the house I noticed that the property was very grotty from the back.I decided to open the gate at the front and have a look. The lawn at the side was covered in pieces of brick and debris. The fence at the back was 8 feet tall and the struts imposed into the back garden so it was basically unusable. Upon returning to the front the agent was just arriving. He then had the audacity to tell me I was trespassing. He continued to be hostile for the rest of the visit and he made me and my wife very uncomfortable. There were no pictures of the gardens on the website and I'm glad I looked.I would advise other people to turn up early and look round as you never know what they may be hiding from you.I have never dealt with Keenans before and I am discouraged from dealing with them again.

Robert · 3 March 2021

★★★★★ 5/5

Trustpilot

Ella in Sales Progression

Ella in Sales Progression - Professional, patient & friendly.

Andy · 4 March 2026

★★★★★ 5/5

Google

Top customer service from Ella all the way through the process

Nathan · 13 February 2026

★★★★★ 5/5

Trustpilot

Absolutely fantastic company

Absolutely fantastic company. Emma was like My personal PA and kept us informed about everything and in my opinion went above and beyond. Recommend to anyone wanting to sell there property with this estate agents. Thanks again guys and keep up great work .

Dave · 9 November 2021

★★★★★ 1/5

Trustpilot

THE WORST ESTATE AGENT IN NORTH WEST. AVOID!!

Avoid this estate agent at all cost. Don’t be hooked in the overly confident sales person. You will regret it afterwards. There a sales estate woman on the phone named Kayleigh is awful to speak to. Absolutely rude and extremely pushy to the point I feel awfully pressured to do whatever they want which is a cheap quick sale and get their commission. If I could rate this ZERO stars I would!I will NEVER use this estate agent again. AVOID!

J · 23 January 2021

★★★★★ 4/5

Trustpilot

Great job Callum

Callum stepped up to the plate and fixed everything that was not satisfactory with the service. He fulfilled his promise, improved the communication that was lacking, and worked diligently to find potential tenants within the agreed-upon timeframe. I'm pleased with the service Callum has provided me with so far. Thank you Callum.

Dve · 28 January 2024

★★★★★ 5/5

Google

Ella has been absolutely brilliant from start to finish , definitely recommend

David · 29 August 2025

★★★★★ 5/5

Trustpilot

Dealt with the lettings team an found…

Dealt with the lettings team an found them all very professional

Tracey · 21 January 2026

★★★★★ 1/5

Trustpilot

The agents at keenans were incompetent

The estate agents at keenans were incompetent luddites who slowed down our process of buying a house immensely and almsot caused the entire sale to fall through. They took forever to respond to e-mails (if they ever even did), ignored questions and left out key information, delayed passing time sensitive information from the sellers to us, and overally made the experience a nightmare

JG · 6 July 2025

★★★★★ 5/5

Google

A very professional company I have been mightily impressed with Keenans estate agents. A friendly welcome in their Rawtenstall branch, happy to arrange viewings all on one day. Followed by a great show around of half a dozen properties in one morning with Lisa - with no issues going back to revisit the first property in the afternoon. An offer was made and accepted, then Keiron in Head Office took over with regular updates and chasing of information. A very professional outfit with some great staff (especially Lisa & Keiron) and excellent systems in place to make the whole process run like clockwork. Dave I haven’t been paid or asked to write this review.

David · 21 January 2020

★★★★★ 5/5

Trustpilot

Property sale in Rossendale

Property sale in Rossendale. Lewis Chilton was out sales manager, very professional and was able to manage the chain with ease until completion. Excellent service. Kennans know the market very well. Kennans actually valued our property a lot higher than other agents, and were able to deliver a sale on that high valuation. This allowed us to achieve a healthy deposit for a beautiful new home much larger than we first expected.

Dave · 4 December 2021

★★★★★ 5/5

Trustpilot

Fantastic service

The service that was provided here was of high standards it was excellent! Alicja went above and beyond to help me with an enquiry I had. She was not only professional but was an extremely lovely girl. She provided me with a lot of useful information and helped me so much. I definitely recommend Keenans estate agents and will definitely be getting in touch again and recommending to my friends and family!

Esso · 10 November 2021

★★★★★ 5/5

Trustpilot

Recently sold my house with Keenans and…

Recently sold my house with Keenans and couldn't have been better looked after by the whole branch in ACCRINGTON. Special shout out to Jonathan for going above and beyond to ensure the sale went through as quickly and smoothly as possible, not forgetting to mention the offers I received where way above asking price! I wouldn't sell a house with anyone else! Thank you Jonathan and all the team keenans ⭐⭐⭐⭐⭐

Fabrizia · 22 December 2021