Charters Romsey reviews

★★★★★ 5/5

Google

Recently sold our property with Charters of Romsey. Could not recommend them more highly. Throughout the whole process we were keep up to date and staff were professional, responsive and reassuring. In particularly Gwen Van Zyl from the aftersales team was incredibly helpful in ensuring any emerging difficulties were swiftly addressed.PositiveResponsiveness, Quality, Professionalism

Jason · 26 August 2021

★★★★★ 5/5

Google

We have recently used Charters of Romsey for the letting of a property, from start to finish the service was first class. Steve and his team are continuing the high standard of service that one has come to expect from the Charters Agency. Fantastic job and we will be using again! A welcome addition to the High Street of Romsey.

Mr · 8 July 2019

★★★★★ 5/5

Google

Sarah was able to give me her excellent and professional advice when valuing our home which proved invaluable. Rebecca and Grace have been very accommodating, obliging and proactive whenever I have called either for help with my own sale or to view other properties. Keep up the good work!PositiveResponsiveness, Quality, Professionalism, Value

Sharon · 26 August 2021

★★★★★ 5/5

Google

Charters were amazing from start to finish and took the stress out of what was a very long and laborious sale. A particular shout out to Paul in the Romsey office and Gwen who took care of us from offer acceptance to completion - Louis that woman needs a pay rise!

Tim · 7 July 2021

★★★★★ 5/5

Google

Having used Charters on two occasions to draw up tenancy agreements for my properties, I have always found the staff friendly, professional and very knowledgeable. I would like to particularly thank Cheryl Pickett for organizing the paperwork in record time.

Carolyn · 10 September 2022

★★★★★ 5/5

Google

We found Charters Estate Agents to be really good when arranging to rent our property. Leslie was responsive and helpful, answering our queries and working with the tenancy referencing service to get everything sorted. We are looking forward to moving in!

Emma · 7 July 2022

★★★★★ 5/5

Google

We purchased a property through Charters Alton. The whole process was clear and handled professionally. Particular thanks go to Gwen Van Zyl was our liaison, from the time our offer was accepted through to completion, and was key to smooth running of the deal.PositiveResponsiveness, Quality, Professionalism

Ken · 26 August 2021

★★★★★ 5/5

Google

Absolutely superb service by Charters and in particular we were extremely impressed by Gwen, whose reassurance was really great. We were kept informed and updated throughout the whole procedure of the house purchase. Thank you so much Gwen !!!

Glenda · 11 August 2022

★★★★★ 5/5

Google

The entire team at Charters have been faultless with the purchase of our new home. From the initial viewing, vendor negotiation through to completion was handled efficiently and professionally. A special mention to Paul Mason and Gwen van Zyl - thank you very much!PositiveResponsiveness, Professionalism

Werner · 26 August 2021

★★★★★ 5/5

Google

Gwen was my contact for sales progression of selling my flat. She was kind, helpful and professional at all times. She always had my best interest at heart even when others didn’t. I would highly recommend working with Gwen if you are using Charters.PositiveResponsiveness, Professionalism

Holly · 26 August 2021

★★★★★ 5/5

Google

We have been very impressed with Alice and her team at Charters Romsey. From the outset they were very professional, helpful at each stage of the process and above all kept us updated on progress regularly. We were delighted with the speedy sale of our property and will recommend them to friends.

Philip · 8 July 2019

★★★★★ 5/5

Google

Very efficient. Priced our property realistically and went for well above the asking price.Thank you.

Judy · 22 December 2025

★★★★★ 5/5

Google

Great company. Highly professional from start to end. Was guided by their expert advice when an offer was made, and again when the chain broke down. They were a huge help and definitely know their stuff. Would highly recommend. Will definitely use again.

Jill · 8 January 2026

★★★★★ 5/5

Google

Charters did a brilliant job and were thoroughly professional throughout A big thanks to Gwen of the Sales Progression Team who somehow managed to keep us all informed and sane during a complex move!

SUE · 7 July 2022

★★★★★ 5/5

Google

Extremely impressed with how professional and supportive charters were whilst buying our property. Gwen was extremely helpful and kept us updated with everything. Thank you for all of your help and support! We would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value

Faye · 26 August 2021

★★★★★ 5/5

Google

I recently completed the sale of my property with Charters and from the initial meeting, through to final completion, the service we received was superb. Selling a property can be a stressful experience but this certainly wasn't the case with Charters. The team were professional throughout, providing regular and clear communication on the progress of our sale. When issues arose, Charters were proactive in addressing these, bringing me solutions rather problems, which gave me confidence in the entire process. Specially, I would like to highlight Paul and Gwen who ensured my whole experience was seamless. If you are considering using Charters as your estate agent, do not hesitate to do so, it will be the best decision you make.

Jamie · 7 July 2022

★★★★★ 5/5

Google

Selling a property can be stressful, but having completed this process with Charters Estate Agents, I was delighted with the efficiency of the sales team and the administrators, with great communication at all times. Once an offer had been made it was over to the sales progression team to ensure that conveyance was completed as smoothly as possible, with Gwen Van Zyl keeping all parties fully updated throughout the process. Many thanks to all the team In Romsey & Chandlers Ford.

Chris · 7 July 2022

★★★★★ 5/5

Google

Charters handled our sale with professionalism and great honesty. Right through the whole process, Gwen and the team managed each facet efficiently and we are very satisfied with the service provided.

Roger · 11 August 2022

★★★★★ 5/5

Google

From the very first conversation you have with charters you not only feel the professionalism but the will to take out as much stress from selling and also buying your home. First class team delivering a first class job. Thank you .

Ben · 8 December 2024

★★★★★ 5/5

Google

I cannot recommend Gwen Van Zyl and the Charters team highly enough. Gwen's support, guidance and drive was invaluable during the sale process and I would heartily recommend the team to anyone buying/selling property in the future.

Del · 7 July 2021

★★★★★ 5/5

Google

Looking for a rental property, Tom and the team were extremely attentive and considered the requirements we needed in a property. Thoroughly recommended!

White · 8 January 2023

★★★★★ 5/5

Google

I brought my house through charters and am now letting my house with charters. Throughout buying and now with my letting being managed everyone at Charters have been truly amazing. Buying a home or letting can be stressful and challenging but not with Charters. The whole team have been supportive and helpful throughout, nothing was to much trouble. Couldn’t of wished for any better throughout than the whole team at Charters. Thanks again for everything.

Ben · 7 July 2022

★★★★★ 5/5

Google

From start to finish we had good dealings with the staff at this office, especially Sarah Watkins, who helped us through a difficult exchange process. Thank you for all your help Sarah!PositiveProfessionalism

Christopher · 26 August 2021

★★★★★ 5/5

Google

I've been dealing with Gwen since we first had an offer accepted on a property in July 2020 and the level of commmunication and service she has provided up until recent completion, has been absolutely first-class, reassuring, pragmatic and straightforward throughout. Takes an 'old school' approach as well, i.e she picks up a telephone for a proper chat about the matter at hand rather than do everything by email and that has been greatly appreciated, during what was a fairly lengthy process. Very highly recommended.PositiveResponsiveness, Professionalism

Steve · 26 August 2021