Charters Romsey reviews

★★★★★ 5/5

Google

I can't speak highly enough about Charters. They have been brilliant and I would highly recommend them to anyone. They have taken professionalism in estate agency to a totally new level. The whole service we have received throughout the sale process has been outstanding. Initially Louis advised and found us a buyer very quickly and efficiently. The Charters concierge service was exceptional and Gwen followed up and chased matters with good humour and efficiency. When our original sale fell out a new buyer was quickly found and Gwen was dominant throughout the whole process. I don't know why other agents don't offer a similar follow up service. Thank you to the whole Charters team.PositiveResponsiveness, Quality, Professionalism, Value

Michael · 26 August 2021

★★★★★ 5/5

Google

We cannot speak highly enough of Charters estate agents in Romsey, the whole team are extremely professional, but also approachable and friendly. Sarah came to our Cottage to value it, she put us at ease immediately with her warm caring personality ,then further down the line when our sale fell through,through no fault of Charters! She went above and beyond the call of duty by coming to visit us and discussed everything in great detail. We cannot praise her highly enough! Gwen was also excellent and gave us great feedback. All in all Charters is a wonderful estate agent and to be highly recommended. Sean and julie Hallissey.

Sean · 7 July 2021

★★★★★ 5/5

Google

Excellent service from Charters to help us find our new house. Especially Tom & Dan were most helpful & professional and will highly recommend the company.

Atul · 16 April 2025

★★★★★ 5/5

Google

Charters have been a pleasure to work with since first contact. At a very busy time they have maintained very good communication with all and been clear in the information they give over. A big thank you to Gwen in after-sales who persistently followed up solicitors, lenders, surveyors, councils to get the chain passed through as quickly as possible. We will be back if we ever need their services again.

Josh · 7 July 2022

★★★★★ 5/5

Google

Myself and my girlfriend are first time buyers, since finding a property we love through Charters Romsey Becky has been amazing. She has gone out of her way to help and quash any concerns we have had along the way so far. If you're a first time buyer I'd 100% recommend calling up and asking for Becky Pitwell, you will not be disappointed. In fact even if you're a second time buyer I'd still ask! Nothing short of a professional friendly service! I hope this review gets back to Charters and Becky is recognised for what she has done!!

Liam · 7 July 2020

★★★★★ 5/5

Google

We cannot thank the team at Charters enough, especially Paul and Gwen. From the very beginning of the selling process right through to exchange of contracts we were kept fully informed every step of the way. The whole team were extremely professional yet friendly and always made you feel as though nothing was too much trouble. They have been an absolute pleasure to deal with and we cannot recommend them highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Eileen · 26 August 2021

★★★★★ 5/5

Google

The majority of our interaction with Charters Romsey has been with Grace Leamon and she has been really helpful from the very beginning. She always responds in good time and in a professional yet friendly manner. We wouldn’t hesitate to use Charters Romsey again! Although our house purchase hasn’t completed yet I am confident that the ongoing assistance will be equally as good. Thank you Charters and (especially) thank you Grace!PositiveResponsiveness, Quality, Professionalism, Value

Will · 26 August 2021

★★★★★ 5/5

Google

Great service and professionalism throughout the Team in selling my property, would certainly use again to sell, and even try and purchase another property due to efficient service, enjoyed bit of friendly relaxed banter also which was a very welcome relief to what can be an otherwise stressful event of selling a property. I felt the Agents were just as instrumental in progressing the sale as my Solicitor. Very satisfied with the overall service.

Ian · 7 July 2021

★★★★★ 5/5

Google

Working with Charters has been a pleasure. It is stressful enough selling a house but Gwen was amazing, keeping in touch on a regular basis, updating me on everything. This is the second time I have been involved with selling a house through Charters and both times it was the very high level of care that has impressed me. If I could give 10 stars I would.

Nigel · 7 July 2022

★★★★★ 5/5

Google

WHY I CHOSE CHARTERS ESTATE AGENCY ROMSEY: In researching which agent to appoint for the sale of my 3 bedroom house in Woolston, I chose to appoint Charters Romsey first and foremost due to one of their greatest unique assets.... Rebecca Pitwell who had been recruited in to their business as a front line Sales Negotiator. Why Beccy...Because I had already been blessed with the good fortune of meeting Beccy several years prior in her former job as one of Harwoods top award winning sales negotiators at Southampton Audi. Beccy had sold several new cars to me where her knowledge, honesty and customer centric relationship skills broke the mold for the UK. The experience she delivered through the whole process was so exemplary and exceeded my expectations to the extent that I was inspired to write an extensive social media article on my amazing customer service experience with Rebecca Pitwell. I was so impressed that I also sat down and wrote a personal letter of congratulations to Andrew Doyle CEO for Audi UK Head Office complimenting them on their wonderful branch representative -Rebecca Pitwell. . 2 years later, I had heard that Beccy had taken an upward career step moving into real estate property sales, so naturally I tracked her down to Charters Estates Romsey. When the time came to sell my 3 bedroom Victorian semi in Woolston Southampton, I knew that Beccy would be the one to carry the process through with the utmost professionalism and to represent me as the vendor, so I got back in contact with Becky and she introduced me to her boss Stephen Thornely -Branch Partner for Charters Romsey who came to inspect and perform a valuation on my house the very next day. After enduring several more independent valuations from other agencies, I took the no-brainer decision to appoint Charters Romsey to sell my house. Steven Thornely is a true gentleman and shares many of those same human skills as Beccy. He is knowledgable on the market, actively listens to the needs of the client, and yet has an understated confidence and spoke honestly and accurately with me about his valuation criteria of my property. He explained how Charters work, and the included benefits of being with Charters E.g.: Charters include a privately contracted specialist photographer to produce 23 fabulous photographs of my homes interior and gardens for marketing, and the style in which they write copy for the property descriptions, the option of hosting an open house days and many other unique features and benefits. It was a no-brainer for me, so we agreed terms, had the photo-shoot the following week, and within a day the glossy prospectus of my home was printed and circulated to all of the Charters branches and their client list plus premium listings on Rightmove, and Zoopla which went live immediately. (See photos on the web link at bottom of page). We hosted the open day that following Saturday, which resulted in 4 interested parties each making, offers. The next day after some small negotiations, Beccy called to tell me that the new buyers have agreed to purchase my property for full asking price. We are due to complete mid to late February. Once again Beccy has come up triumphantly and her spirit of excellence continues to shine brightly. Thank you Beccy, Thank you Steven, and thank you Charters for an excellent service. I will highly recommend you. Phillip Gazzard -Vendor Radstock Road, Woolston, Southampton

Phillip · 8 July 2019

★★★★★ 5/5

Google

Alex was extremely helpful in showing the house, and we are very pleased.

Isabel · 13 April 2026

★★★★★ 5/5

Google

First class and very professional service from first to last, the marketing team were great with hosting viewings and assisting to negotiate the sale, and quickly re-marketed when first buyer pulled out, and moved to secure another buyer in …

Richard · 14 December 2025

★★★★★ 5/5

Google

Gwen was a fantastic support during my house move. There was a long chain and she went above and beyond to chase everyone up and keep me well informed of progess. She was very professional, calm, and reassuring throughout a stressful time. I am so happy I had her to help me through this. Thank you so much, I am so happy in my new home. Emma 😀

Emma · 7 July 2021

★★★★★ 5/5

Google

I was a tenant in a property managed by Charters Romsey for 3 years and everything from the initial viewing and checks, property management and checkout was managed efficiently and very professionally

Umer · 14 February 2026

★★★★★ 5/5

Google

From my first interaction with Victoria, to all my dealings with Emily, Lottie, Tom (sorry if I've missed anyone!), they were professional, helpful and efficient. Highly recommend.

Emma · 14 February 2026

★★★★★ 5/5

Google

The staff at the romsey office worked incredibly hard to achieve the price acceptable to me. All are very polite hard working and professional I would definately recommend charters, head and shoulders above their competitors

Niki · 29 November 2025

★★★★★ 5/5

Google

Lottie and Paul especially from charters in Romsey have been amazing. The process of buying a house has been great so far.

Heidi · 14 March 2026

★★★★★ 5/5

Google

A great experience selling through Charters Estate agents Romsey. Kerry was excellent, helpful, efficient, and privided professional services through all stages leading to the completion. Great service. I would highly recommend.

Dally · 7 April 2024

★★★★★ 5/5

Google

Becky has been brilliant at Charters in Romsey. Although we didn't end up buying through Charters, she stayed in weekly contact with us. Her calls were always light and friendly ... checking out whether we were still looking, interested in what we'd seen that we liked/didn't like ... and leaving us feeling really cared for. Thanks so much.PositiveResponsiveness, Professionalism

Keith · 26 August 2021

★★★★★ 5/5

Google

Big thanks to Dan at Charters Romsey for all the support and guidance in finding our first home purchase in the UK. It’s been an absolute pleasure to work with Dan and the Charters team :)

David · 13 May 2025

★★★★★ 5/5

Google

I found Charters extremely professional and nothing was to much trouble. A special thank you Tom for all his support... brilliant

Irene · 23 September 2024

★★★★★ 5/5

Google

We were very impressed with the friendly helpful professional service we received from Alex Bulpitt when we were looking to buy a property in the Romsey area.He was in regular communication with us to check on the progress of our search . Alex went the extra mile to help us and we would strongly recommend Charters.PositiveResponsiveness

Timothy · 26 August 2021

★★★★★ 5/5

Google

Great service, Thomas is amazing he has done a great job so far. My and my friends trying to rent one of the properties the agency has available and Thomas has been replying on time , he is professional and understanding. Thank you so much!

Giwta · 9 November 2022

★★★★★ 5/5

Google

Friendly, professional and excellent communication, always willing to help and managed the house buying process easily with their support.

Gemma · 14 February 2026