Trusted Agent profile · Romford
★★★★★
616 reviews across 3 platforms
13 Clockhouse Lane, Collier Row, Romford, RM5 3PH
Keystones Property's office in Romford, at 13 Clockhouse Lane, is rated 4.8 out of 5 across 616 reviews on three platforms, including 557 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Keystones Property, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Romford office, from every platform, shown as written. First names only.
5/5
GoogleGreat service when letting our property and selling. Always available to answer any queries really promptly and we’re always very helpful. Would definitely recommend and use them again.
Dear Tarah Thanks for your kind words, you were a landlord and seller, so thank you for choosing us twice Regards Keystones
5/5
GoogleVery professional and friendly team. They will help you with everything you need
5/5
TrustpilotOver & beyond
The service they provide is over and beyond any other estate agents I've used in the past, Scott Jay really pulled out all the stops, he was with us from the valuation to the completion. I cannot recommend a better Estate agency then Keystones Property.
5/5
TrustpilotOver & beyond
The service they provide is over and beyond any other estate agents I've used in the past, Scott Jay really pulled out all the stops, he was with us from the valuation to the completion. I cannot recommend a better Estate agency then Keystones Property.
5/5
GoogleHighly recommend! Very professional and helpful staff...Jay Leonce help us with all our enquires for renting a house.Thank you to all the team.
Bianca Thanks for your review, it means alot Keystones
5/5
GoogleAmazing service from everyone I dealt with at Keystones, thank you all!
5/5
GoogleGreat team and great help! Thank you guys for everything, you made this so easily!PositiveResponsiveness, Quality, Professionalism, Value
Ana-Maria Glad that things went smoothly for you. Thanks again and the team will be made up with your review. Good luck Regards Keystones Property
5/5
GoogleI couldn't recommend Keystones highly enough. Professional, helpful, they go above and beyond. Let our flat out quickly and offered assistance every step of the way.
Mr Elman Thank you, glad to know the same tenant is there and everything is smooth Keystones
5/5
GoogleThey were extremely helpful, professional and efficient I was extremely satisfied with the level of customer care I received from Them.
Sandrine I hope you are enjoying your property Thanks Keystones
5/5
Googlemy agent was amazing . Polite , friendly and very approachable. Answered all my questions thoroughly and made me feel comfortable and confident. highly recommended
Dear The Man Van Thank you, we have used your services a number of times and recommended you, we have also rented your property out. Keystones
5/5
GoogleAmazing agency, really helpful and kind staff. Definitely recommend!
Cornel Thank you for your review, I am glad that you received a great service Regards Keystones
5/5
GoogleExcellent service. They got my property rented within 2 weeks of taking photos in the COVID-19 climate. Very happy.PositiveProfessionalism
Dear Mehul Thank you for coming on board as a landlord with us. We have to be very careful during Covid-19 but happy to rent your place Regards The Keystones Team
5/5
Googlevery good smile service and professional job we are very happy to meet you thanks for everything Scott.
Dear Cemil Thanks for your review. I know you have had dealings with Scott and are a repeat customer of his, thanks for the feedback Regards Keystones Property
5/5
GoogleI highly recommend this please people are very professional and friendly specialy Jay Leonce he is very kind .
Dear Jamshid Thank you for your kind review, it does mean alot to us Thank you Regards Keystones Property
5/5
TrustpilotBest estate agent in London
Best estate agent in London , always help find best solutions for the clients, we are so lucky to get our nice property from Keystones , and best wish to Scott and Keystones ,will definitely recommend!!!!
5/5
GoogleGreat honest company to work with. We are glad that we used them for our sale.
Dear Jay, Thank you for your review, good luck in your new home and thank you for you using our services. Regards Keystones Property
5/5
GoogleRecently started renting with Keystones. So far the support has been really good. Hope they keep up the good work.
Thank you Armando for your lovely review. Glad to have you on board.
5/5
GoogleHaving worked in the Keystones office for a whole day it gave me the opportunity to see first hand the service the company provides to landlords and sellers alike. If i had a property to sell or rent Keystones will be my first port of call. Fantastic customer focused team well done.
5/5
GoogleI highly recomend it was very profesional very helpfull and fast responding at any requirements
Deli Thanks for the review, we pride ourselves on professionalism Regards Keystones
5/5
GoogleVery kind and polite, everything went smooth and all of my questions were answered promptly.
Marian Thank you for your positive review Keystones
5/5
GoogleExcellent service in particular from Jay in relation to my property search. Very professional and extremely helpful
Dearly Paula Thanks for your review, I hope you found the home of your dreams. Regards Keystones Property
5/5
GoogleMy parents bought a property through Jay. He was very helpful and was enthusiastic, definitely recommend!
Dear Sir/Madam Thanks for your kind words and review, I can see that you are in business yourself so it means alot that you would recommend us Jay will be over the moon Regards Keystones Property
5/5
GoogleJay leonce @ keystone property is so help and have great customer service
Dear Sri Thanks for your review Jay will be most grateful, if you need anything do not hesitate to call us Regards Keystones Property
5/5
GoogleHighly recommend! Great customer service and quick move to a new house!
Dear Aurejita I believe you dealt with Jay as a Tenant. Good luck in your new home, any issues give us a call Regards Keystones Property
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Keystones Property's Romford office has 616 reviews across three platforms: 557 on Google, 10 on Facebook, 49 on Trustpilot.
Keystones Property Romford is rated 4.8 out of 5 across all 616 reviews, and 4.9 out of 5 on Google from 557 reviews.
Yes. In The Trusted Agent 2026 awards: Keystones Property, Romford won Platinum.
Keystones Property Romford, 13 Clockhouse Lane, Collier Row, Romford, RM5 3PH.
