Trusted Agent profile · Romford
★★★★★
673 reviews across 3 platforms
13 Clockhouse Lane, Collier Row, Romford, RM5 3PH
Keystones Property's office in Romford, at 13 Clockhouse Lane, is rated 4.8 out of 5 across 673 reviews on three platforms, including 613 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Keystones Property, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Romford office, from every platform, shown as written. First names only.
5/5
GoogleBeing first time buyers we didn't know much about the process, but the agents at Keystones were so helpful in getting the house we wanted so much! We really appreciate their support and guidance through the whole experience!
Dear Viktoriya Thank you for your review, hope the house is going well Regards Keystones
5/5
GoogleLibby communicates well, is confident, caring and a first rate agent
Donna You have been a landlord for a long time, Libby has been great. Thank you Keystones
5/5
FacebookI would highly recommend Keystone Property for the professionalism and commitment shown. Many thanks to Jay who helped us achieve our goals.
5/5
GoogleDid a good job! Would use again!
Lucy Thank you for you review, all the best Keystones
5/5
GoogleVery professional and helpful- was recommended by a friend and I would recommend to you . They helped us through the process of selling of the propertyPositiveResponsiveness, Quality, Professionalism, Value
Martin. Thanks for the review. We got there in the end. Thanks for being patient. Thanks for the wine too :-) Regards The keystones team
5/5
GoogleRomford's best estate agent!
Elliott. Thank you for your kind review Keystones
5/5
GoogleWe have been using Keystones for the past 3 years, they secured a tenant for us within 48 hours and have managed the flat ever since. Response rates have been great and they have provided a very professional service.
Dear Mr & Mrs Bussey, thank you for your support and your business.
5/5
GoogleGreat company to work with and always keep you in the loop. I would def use this estate agent again and recommend to others
Nikki Lovely review. Thank you Keystones Property
2/5
GoogleI thought that there was poor communication and customer service through my 10 weeks with this company. Will not use again.NegativeResponsiveness, Professionalism
Dear Donnie We cannot locate your details on our system. We appreciate all types feedback, even poor feedback is important to us. Could you please email scott@key-stones.co.uk or call into me at 01708 909 100 so I can see where it went wrong for you. Regards Scott Jay Owner
5/5
GoogleI would like to recommend Keystones Property they done a great job and quick job.They are really helpful.I wanna thank you for Jay, he was really helpful to find our new home.Thanks a lot.
Dear Roli Thank you for your review As mentioned above to your wife, we are happy to have you as tenants Regards Keystones Property
4/5
GoogleVery good service I got from keystone collier row. Thanks to all team
Kuldip Thanks for your positive review Is there anything we could have done to make a 5 star? :-) All the best in your new place Keystones
5/5
GoogleLovely and helpful agents! Had an effortless and quick viewing/application process. Great support and answers to all the questions we had. Thank you!
Thank you Eividas Thanks for your support. Regards Keystones Property
5/5
GoogleScott helped us with some letter templates which we sent to our tenants during Covid-19 crisis. He was really helpful and would recommend his services to any landlord having difficulties with their tenants.
Dear Junaid Thank you for your kind review, we love to help people in need, I know you were having rent difficulties with your tenant, so we were happy to help, anything you need in future, please give us a call Regards Keystones
5/5
GoogleProfessional service, lots of good advices for 1st time being Landlord . Scott has found us a good tenants, we will definitely use his service in the future.
Dear Mr Hartman Thanks for the review. I know you are one of our landlords so I will call you to get you to add a few words. Regards Keystones
5/5
GoogleVery professional agents, never had any issues. Always prompt with emails and or if had any problem.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Usman. Great that you have received a great experience. Regards Keystones Property
5/5
Google5 stars for Jay, was very helpful and very fast answering our questions. He made everything clear regarding of what we need to do and like this everything seems easy. Thank you.
Ade Great review again for Jay, he loves a review Thanks Keystones
5/5
GoogleA great estate agent! Very easy to work with. Definitely recommend!
Sukh Thank you for your review All the best in your new home Keystones
5/5
GoogleGood management between us and our landlords at the property we are renting. I appreciate the prompt service provided. Thank you
Emmanuel, thank you for your review. Becky is always on hand to assist you Regards Keystones Property
5/5
GoogleYemi, the property manager is extremely helpful, personable and professional.
Thank you Mrs Zaria Keystones
5/5
GoogleCaring and highly competent agency for letting out a property.
Eddy Thank you for your review. We appreciate it greatly. Thanks for using us the last 5 years or so All the best Keystones
5/5
GooglePersonal touch from Jay. Keystones property were great. Looked after us from start to finish and they made sure we understood the whole process of moving into a rental house.
Dear Mihaela Thanks for your review, it is so nice to deal with a familiar face, I understand we had done business with your wife in the past. I am so glad that you are our tenants, good luck as your property is a great property Regards Keystones Property
1/5
GoogleDo not express your interest in any properties via zoopla or their website because they will just ignore you.
Emma I can see you are upset by the review. I make you absolutely right! I can see an interest has been expressed on an extremely popular property in Briar Road. We had over 100 enquiries and narrowed it down to 40 odd viewings, I can see from evidence you enquired twice and cannot see any evidence of anyone getting back to you. I appreciate this review because it helps us improve, sorry for the lack of service in this instance, it was a very busy time with a very popular property. I can only imagine how difficult it is for a prospective buyer to find a property in this market Regards Scott Jay Director
5/5
TrustpilotReally helpful local estate agents
Really helpful local estate agents. From the very beginning Keystones demonstrated a competence and genuineness that is not easily associated with the industry. Our family was made to feel very comfortable in their hands. Our valuation was spot on, and their advice on purchase helped us to be successful.
5/5
GoogleJust signed the letting for a lovley propriety . 5 stars for the quick and smooth comunication with them . and Manny thanks for Jay
V1K Good luck with the rental home. Hope everything went smoothly. Jay is one our lettings experts here. He enjoys the process Regards Keystones Property
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Keystones Property, Romford won Platinum.
