Trusted Agent profile · Romford
★★★★★
672 reviews across 3 platforms
13 Clockhouse Lane, Collier Row, Romford, RM5 3PH
Keystones Property's office in Romford, at 13 Clockhouse Lane, is rated 4.8 out of 5 across 672 reviews on three platforms, including 613 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Keystones Property, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Romford office, from every platform, shown as written. First names only.
5/5
GoogleGreat service, extremely competitive rates compared to other agents, wonderful group of people. They even give you vouchers if you recommend a friend.
Shaun Lovely review, thank you. Thanks for your recommendations too. All the best Keystones
5/5
GoogleVery pleased with all the staff at keystones who have been helpful from day 1. Would highly recommend them as have been dealing with my sale commendably ..christine has been a great help
Dave Thanks for the great review. All the best Keystones
4/5
TrustpilotKeystones are always very helpful
Keystones are always very helpful. Katie, is always on top of things.
1/5
TrustpilotNo integrity, Lack of Professionalism
This is a review from a buyer's perspective. I have been unprofessionally treated by Keystone Property during a recent purchase that fell through. During the entire process I was lied to by Hayley and Jay about the seller's intentions about sending the paper work. For 3 weeks I had to call them again and again only to be told not to worry. In the end I was told that seller was trying to buy another property and that did not go through so he is backing away from the sale. This was vital information as throughout I was told that property is not in a chain and the seller intends to leave country. A vital piece of information was not told to me honestly. While they maybe good for sellers please beware if you unfortunately end up as a buyer dealing with them.
5/5
GoogleIf i could give more than 5 stars i would. Jay answered the phone at all hours. Let me view the property after 7pm when they close at 6 and helped me secure the property at a very good price. One of the best lettings agents ive been to.
Jetmir Lovely review, Jay works really hard. I know you have had property 'teething issues' on your new property. All your repairs should be sorted ASAP Thanks for our review and patience Regards Keystones
5/5
GoogleI would like to Thanks keystones property , they got the best property advisors . I would really like to appreciate Ash who helped us alot in finding our dream house .
Deep Thank so much for this review, Ash gives a great and enthusiastic service Keystones
5/5
GoogleKeystones have been very professional and helpful throughout the whole moving process. Candice in particular was very helpful and really good at keeping us up to date with information. Would highly recommend.
Really grateful for this review. Candice has fantastic communication skills and she will be happy to know that you've reviewed her. All the best Keystones
5/5
GoogleGreat company to work with. Very helpful staff. Great to work with.
Steve You've worked with us for a while now and seen first hand how we operate. Glad to have you as a customer Regards Keystones
5/5
GoogleHad a very good experience. I was in contact with Sam and Libby and found them to be very helpful especially as someone new to purchasing a home.
Aftaab Sam and Libby will be over the moon at your feedback, thank you Regards Keystones
5/5
GoogleGreat and honest company, they always care about their customers. Highly recommended.👌 …
Mustafa Thank you for your lovely review Keystones
5/5
GoogleFantastic service from a very professional, friendly team. Couldn't recommend them enough. They've made buying our first home as smooth a process as I could have imagined. Thank you all!
Thank you so much for your lovely review. Congrats and all the best in your new home Welcome to Collier Row :-) Keystones
5/5
Googlegreat company, very helpful and responsible
Hi Jenny, Thank you, we are so glad that you are happy with the service provided. We look forward to working with you again in the future. All the best, Keystones
5/5
GoogleAdil Jay & Will at keystone property Collier Row have all been a pleasure to work with in the sale of my home. Even during the pandemic of coronavirus they have kept me fully informed of all activity in the sale of my home. Would 100% recommend.
Jo Amazing Review! Thanks so much, the team will be over the moon Regards Keystones
5/5
GoogleI have had a very smooth and positive experience with keystones property. All staff members and very helpful and professional and made our first buying experience very pleasant and fast.
Thanks Hira We can't wait to hand you the keys. Keystones Property
5/5
GoogleKeystone Property are really helpful and professional when dealing with any issues we have in the Flat really appreciate there understanding and to resolve issues promptly.
Mr Singh We hope you've settled in well. Thank you for your review. Regards Keystones
5/5
GoogleI've been using Keystones for the past two years and cannot recommend them enough. Always efficient and professional. Their service and care always exceeded my expectations.
Yan Thank you so much. We love having you as a landlord Regards Keystones
5/5
GoogleThank you so much for your services. I am moving in to my new house and Chris sort everything well in time. Top rated, very Professional 👌 …
Muhammad Welcome to Collier Row. All the best. Keystones
5/5
GoogleBest estate agents I have used. Adil, in particular, is a pleasure to work with. Achieved the highest possible price in the quickest possible timeframe - what more could you ask for? Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Danny Adil will be over the moon with your review. We have been blessed (as have you) with a great market for sellers at the moment, so we are glad that we could deliver Good luck and thanks for your business again Regards Keystones Property
5/5
FacebookI would highly recommend Keystone, lovely professional people couldn't have asked for a better experience. A big thanks to Melissa for all the help she gave us over the last few months with our move.
5/5
FacebookThe team looked after the sale of my property brilliantly even with the challenges that popped up during the final few days of getting the exchange over the line. Highly recommend giving them a call if you are looking for an estate agent.
Thank you 😊
5/5
GooglePurchased my first property with keystones. Good team, thanks to the Rosses and Chris :-) - update: decided to put my property on rent for a while. Scott and Chris found me tenants in a week and were really thorough in explaining everything and giving me great advice. Once again, thank you very much
May Thanks for the review You were a landlord of ours for a while, I know now you have moved into your buy to let as your home Thanks Keystones
5/5
GoogleI dealt with Keystones on a recent property purchase who were fantastic. Excellent service throughout from the team! A particular mention to Chris who kept me up to date from day 1 and made the process smooth and stress free! Highly recommend to contact Keystones whether you're looking to sell or buy a property.
Thank you Mr Wood, Glad you had a great experience.
5/5
GoogleI had an exceptional experience working with Keystones. Their staff is professional, soft-spoken and really helpful in assisting with the matter. I highly recommend them.
Anmol Thanks for your review. We are not all softly spoken, you must have been dealing with Libby haha Keystones
5/5
GoogleJay helped us a lot . We had a bit off issue with the time,but he did managed to get the keys in time for us . We are really happy with the service and with the house too. Great company and very good service . Thank you! :)
Dear Cintia Jay is a specialist in keeping control whilst moving tenants in quickly, he had to work to an extremely fast deadline, so I am happy it worked out for all involved. The landlord is most pleased Thanks for the review Regards Keystones Property
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Keystones Property, Romford won Platinum.
