Trusted Agent profile Β· Romford
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672 reviews across 3 platforms
13 Clockhouse Lane, Collier Row, Romford, RM5 3PH
Keystones Property's office in Romford, at 13 Clockhouse Lane, is rated 4.8 out of 5 across 672 reviews on three platforms, including 613 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Keystones Property, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Romford office, from every platform, shown as written. First names only.
5/5
GoogleGreat service throughout
Thank you Mandy and thanks for using us to sell your home. I remember when you first came in contact with us in 2017 at our landlord event. All the best with the move Regards Keystones
5/5
GoogleThanks for the help... I recommend this agency .Thank you especially to Bogdan for your help. Thank you very much..
Thank you for your review. It helps us alot. Bogdan will be happy Regards Keystones
5/5
GoogleIn all honesty ... Adil at keystones is a asset to the company. Took somewhat of a challenge to get everything completed, as I was in a chain. However, those challenges seemed like light work to Adil, he was brilliant in chasing up what needed to be completed & excellent in getting everything across the line & executed brilliantly.
Dear Amrit This is exactly why Adil got hired, he is simply brilliant and after nearly 20 years experience in the property industry this is what we would expect. Enjoy your new home and thank you for your kind review Regards Keystones Property
5/5
GoogleWe have been dealing with Sam and had a great experience. We loved the first house we were shown and have found Sam polite and helpful throughout. Would definetly recommend Keystones they are the best in the area.
Dear Sarah Thank you for your review, I know that you bought your place from us back in 2016/2017 time so to use our services again is really nice Hopefully a smooth sale pursues Regards Keystones
5/5
GoogleKeystones have been very professional and helpful throughout the the selling of my fathers house. Candice in particular was very helpful and really good at keeping us up to date with information. I would highly recommend them,
Mr Edwards We appreciate your review, thank you for taking the time to write it. Regards Keystones
5/5
GoogleKeystone manage my rental properties, really pleased with the service, Katie and Scott are the best about
Lee This kind of review as one of our landlords is really endearing to Keystones. Thank you for being our landlord having the opportunity to manage your property Regards Keystones
5/5
GoogleVery impressed with their customer service. Feedback with every viewing and they always attended the viewings. Once an offer was received and accepted, Hayley Denham, the progressions manager, fought every step of the way to get the deal done. Tirelessly chasing up other parties for updates and constantly updating myself. Would π― recommend.
David. What a lovely review. This is Hayleys first review since joining the company a month ago. She will be over the moon. Thanks for your business. Keystones
5/5
GoogleI couldn't recommend Keystones enough. I work closely with Hayley and she always goes above and beyond to assist me and her clients. She is always friendly, professional and nothing I ask is ever too much - she's a credit to the team!PositiveResponsiveness, Quality, Professionalism
Tanisha It is a pleasure to work with you too to progress files, Hayley and you have such a great partnership and chemistry going on with the sales process, long may this continue Thanks again Keystones Property
5/5
GoogleScott, and the team provided me with a 1st class service from the minute I walked in for an general enquiry right through to when the property sold only a couple of months later. I found Keystones genuine, honest, friendly and more than just a run of the mill agent. I would highly recommend them to anyone.
Dear Mat Thank you for your review, I know that you are a 'fan' of our agency. You know that you are welcome to pop in for a coffee anytime, thanks for your review, remember if any of your family sell with us then we will treat you Regards Keystones Property
5/5
TrustpilotExceptional service
Keystones provided an exceptional service. After speaking with multiple estate agents while getting a quote for my property, I found Keystones to be by far the most impressive. I was won over by their attention to detail, honesty, and communicativeness. The entire process was incredibly easy and smooth, and they sold my house within 5 days of being on the market. I would wholeheartedly recommend them to anyone interested.
5/5
GoogleWe had the pleasure of working with Candice at Romford branch. She went above and beyond with the service provided and was very clear with the communication. Absolute pleasure working with all at Keystone. Highly recommended
Rabia Thanks for your lovely review, glad you had a smooth move Best of luck Keystones
5/5
GoogleDealing with Candice from a conveyancing point of view has been excellent. She is very efficient and always very prompt in her responses. We would welcome the opportunity to work with Candice again in the future.
Daman Thank you, your review us great and we are grateful for your kind words to Candice Regards Keystones
5/5
GoogleI have used Keystones for over 5 yrs, honestly could not be happier. Katie from tenancy management has been a gem to work with.
Anay She is a gem to have in the team too. Thank you for your kind words Keystones
5/5
GoogleWow, they have a very good customer service. Understands the customer's needs. They are not just trying to sell you a house but they really go the extra mile to understand what the customer wants. They deserve a 10 star rating. The best estate agent by far. Fantastic and awesome service. πππππPositiveProfessionalism
Dear Mr Hammond I am so grateful for this review. We have in our mission statement to go the extra mile regardless of the immediate financial gain. So to hear this in a review means a lot. The team will be proud. Thanks Keystones
5/5
GoogleAdil, Hayley, Jay and Adam worked so hard to sell my property and actually did it in 2 days not once but twice when a buyer pulled out ! They were amazing .they kept me totally updated , they were totally on the ball!PositiveProfessionalism
Natalie What a great review. Thanks and good luck with your move Regards Keystones Property
5/5
GoogleI had a pleasant experience with them. They were very responsive. Thank you very much.
Vadim, Thanks for the 5 star review All the best with the property Regards Keystones
5/5
GoogleVery Friendly and helpful staff. Nothing was too much and they sold the house within 3 days. What more can you ask for.
Thanks for your review Frank. We are so happy our beat the portals - sold within 72hrs worked for you. All the best with the sale Regards Keystones
5/5
GoogleKey-stones are patient, understanding and prompt. So far so good. Dealings with them has easy and they have been very accommodating. Thanks guys
Dimple Thanks for the review. All the best with your property transaction, we really appreciate this. Regards Keystones
5/5
GoogleKeystones Property Management team has been brilliant in setting up a smooth process for lettings. They are responsive, knowledgeable, and provide exceptional services. Thoroughly recommend them for anyone in the area.
Fazil Thanks for your review. All the best with the property Keystones
5/5
GoogleThe level of service and professionalism were a breath of fresh air when dealing with Keystones. After having a horrible experience with a certain online vendor and property standing empty for 7 weeks, they have secured new tenants within 4 days. The whole process was seamless and I can recommend Keystones and Adil to anyone.
Dear Mr and Mrs Wojciechowski Thank you for your review. As a local and an independent company, we know the local market and mentality of our clientele. I would like to think we are bespoke in how we do things compared to some of our competitors, we are really grateful that we could get your business and I hope we have found you good tenants. If you know anyone that you can refer then please give us a call Regards Keystones Property
5/5
GoogleThey have been managing my property perfectly well for over a year now and their customer service is top notch, I highly recommend them.
Jumoke Thank you for your lovely review, we are glad to manage a few properties for you and have that you've been impressed as our landlord. Thank you Regards Keystones
5/5
GoogleKeystones are really responsive to tenant issues, have dealt primarily with Katie who always responded promptly and helped us with issues that needed solving!
Lucy This is a lovely review thank you. Katie has been working really hard. Regards Keystones
5/5
GoogleI found this agency through friends and was impressed from the beginning especially SAM he very helpful and responsive to our every needs and questions,,Thank you keystone and every staff.
Elizabeth Sam has been working very hard, thank you for your review Keystones
5/5
FacebookThe team at Keystones were great. Quick responses to emails and phone calls, efficient and friendly. Jay was polite and friendly - as were the other guys in the office, including Scott and Ross. Buying a house made easy. Thanks guys!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Keystones Property, Romford won Platinum.
