Keystones Property Romford reviews

★★★★★ 4/5

Google

I’ve been renting a property from Keystones Property for just over three years. We found them very helpful with dealing with issues and contacting Landlord for repairs. As a whole my experience with them has been good and still remains good. They have shown perseverance and supported me and my family with any ongoing problems.

Anwar · 21 August 2024

★★★★★ 5/5

Google

The team at Keystone made the sale of my property seem easy. They are knowledgeable, efficient and really working on the sale and follow up and they are pleasant with it. And their fee was the best in the area at the time. In short : the perfect team !

E · 22 June 2019

★★★★★ 5/5

Google

We sold our house in June 19 with keystones after having been on with another firm first. We so wish we had gone with Keystones first! We cant fault their enthusiasm, professionalism and determination. Jay was a legend thanks for all your efforts guys. Tom & Amy

Tom · 21 June 2020

★★★★★ 5/5

Google

Keystones Estate Agents have been outstanding, making the daunting process of buying our first home so much easier. They have been incredibly responsive, answering every call, email, and question, of which there have been many! A special …

Issy · 16 April 2025

★★★★★ 5/5

Google

Thanks to Keystones for helping me with my move Abroad! The director Scott is brilliant and I recommend anyone looking to sell to pick Keystones!

Achint · 21 June 2023

★★★★★ 5/5

Google

We viewed a property in Collier Row on Saturday, Sam Pond was very helpful and explained everything. I was contacted veey quickly after putting in an offer, and so far everything's been handled incredibly well.

Sharron · 21 June 2022

★★★★★ 5/5

Google

My family rented a house through Keystones Property, and we couldn’t be happier with the experience. The team was incredibly helpful and responsive, making the entire process smooth and stress-free. They took the time to understand our needs and found us the perfect home. Highly recommend Keystones Property for their professionalism and dedication👍🏻

Mihaela · 17 August 2024

★★★★★ 5/5

Google

Quick and friendly service from Keystones. Jay and Hayley kept us informed constantly and had amazing work ethic. They showed great professional service and was always eager to answer any questions. We would highly recommend dealing with KeystonesPositiveResponsiveness, Quality, Professionalism, Value

Danielle · 21 June 2021

★★★★★ 5/5

Google

We have been putting out leaflets for Scott and the team for around 18 months now. I have been able to see first hand what a professional and thorough company they are. The office is a friendly, welcoming place and I would recommend their services to anyone.

Martin · 22 June 2019

★★★★★ 5/5

Google

We found Keystones very good with our recent house sale. From our first encounter they were open, honest and realistic of our sale which led to a very expeditious transaction. We had Hayley negotiator who kept us up to date with every moment of progress without the need to chase them at all. We met three members of staff throughout , including Scott and found there service to be second to none I would not hesitate in using them again and would hold them in high regard as Estate Agents.PositiveResponsiveness, Quality, Professionalism, Value

Ruth · 25 August 2022

★★★★★ 5/5

Google

Keystones Property dealt with the sale of my own property and my mother in laws property. From start to finish Chris was on top of everything, he felt that the summer house and garage we had at bottoms of gardens where big selling features to which other local agents said "made no difference" these turned out to be the things that got us offers well over the asking price. Keystones managed the viewings at both properties perfectly and buyers we meet seemed to be bowled over by how helpful they were. sale become stressful due to our own forward chain but Chris managed to sort everything out and get us moved along with limited stress and kept our buyers happy through out This review is for two sales so i wish i could review them twice Really happy all round

Steven · 22 June 2018

★★★★★ 5/5

Google

Thank you to Sam and his team for helping us purchase out property! Great communication very professional from beginning to end. Thank you

Saeema · 21 June 2023

★★★★★ 5/5

Google

Just sold our house with Keystones and I have to give a special thanks to Hayley, she was super attentive the whole way and really pushed along the whole chain. Thank you all!PositiveResponsiveness

Con · 21 June 2022

★★★★★ 5/5

Google

A massive thank you to Keystones property, they have really helped me out and have not just helped a bit have gone the extra mile for me. Scott has a great company and team and provides a flawless outstanding service, I've tried the rest and Keystones is by far the best, I'd add another 5 stars on top of the 5 already given here if I could.

Lee · 24 September 2023

★★★★★ 5/5

Google

Sam was a great help and got us housed quickly :)

Mitchel · 22 March 2024

★★★★★ 5/5

Google

Very pleasant experience. They were helpful from the beginning until the completion. Great communication.

Tamzied · 16 November 2025

★★★★★ 5/5

Google

I've been using keystones property management services since 2019. And to be honest I can't find a single negative thing to say about the team. They always on top of everything and I am happy to say that whilst I'm abroad my property is in a good hands. Thank you!

Sciux · 25 August 2024

★★★★★ 1/5

Google

This is a review from a buyer's perspective. I have been unprofessionally treated by Keystone Property during a recent purchase that fell through. During the entire process I was lied to by Hayley and Jay about the seller's intentions about sending the paper work. For 3 weeks I had to call them again and again only to be told not to worry. In the end I was told that seller was trying to buy another property and that did not go through so he is backing away from the sale. This was vital information as throughout I was told that property is not in a chain and the seller intends to leave country. A vital piece of information was not told to me honestly. While they maybe good for sellers please beware if you unfortunately end up as a buyer dealing with them.NegativeResponsiveness, Quality, Professionalism

Asif · 21 June 2022

★★★★★ 5/5

Google

We used Keystones to sell our property and we're very pleased we did. The communication was great, the team supportive, and the process, although very stressful, was handled particularly well by Keystones. As an aside, were it not for the relentless efforts of the sales progression team (Hayley in particular), the sale would most definitely had fallen through, the process taken a lot longer, and my wife and I be a lot more grey than we already are. Hats off to her, she was excellent - and deserves a solid bonus for the work she put in to get this done and for putting up with me as a customer. We will absolutely use Keystones again, and would recommend them to anyone as a fantastic agent.PositiveResponsiveness, Quality, Professionalism, Value

Chris · 21 June 2022

★★★★★ 5/5

Google

I've been using keystones property management services since 2019. And to be honest I can't find a single negative thing to say about the team. They always on top of everything and I am happy to say that whilst I'm abroad my property is in a good hands. Thank you!

Games · 17 August 2024

★★★★★ 5/5

Google

I would like to highlight exceptional customer care and a very proactive approach to working on behalf of clients. I have been pleasantly surprised by the efforts and results achieved. Mr D Hornby

David · 16 April 2025

★★★★★ 5/5

Google

Adil and his team were professional and great a support through our move. Adil made it really easy and kept us fully informed at all times. i would highly recommend him and his team.PositiveResponsiveness, Quality, Professionalism, Value

Vaneeta · 25 August 2021

★★★★★ 5/5

Google

Excellent service . Very good staff . I trust this company , and thoroughly recommend them

Ray · 16 October 2025

★★★★★ 5/5

Google

Keystones provided an exceptional service. After speaking with multiple estate agents while getting a quote for my property, I found Keystones to be by far the most impressive. I was won over by their attention to detail, honesty, and communicativeness. The entire process was incredibly easy and smooth, and they sold my house within 5 days of being on the market. I would wholeheartedly recommend them to anyone interested.

Brad · 21 June 2023