Trusted Agent profile · Romford
★★★★★
673 reviews across 3 platforms
13 Clockhouse Lane, Collier Row, Romford, RM5 3PH
Keystones Property's office in Romford, at 13 Clockhouse Lane, is rated 4.8 out of 5 across 673 reviews on three platforms, including 613 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Keystones Property hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Romford.
The Trusted Agent 2026 results for Keystones Property, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Romford office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant estate agent!
A friend recommended Keystones when I came to sell and it's been a great shout. Karl has handled everything professionally, he clearly knows the market, communicates well, and gives you confidence that the job is being done properly. Highly recommended!
5/5
GoogleI have used Keystones a couple of times now and have always been satisfied with all the Keystone Team. Special Thanks to Rebecca, Hayley and Scott for all there hard work. I would highly recommend keystones to anyone and will defiantly be using them again in the near future.
Lorraine and Adam Thank you for such a lovely review. Good luck with your endeavours Keystones Property
5/5
GoogleGreat service from the initial phone call right through to completion, all of the team were extremely helpful, honest (which seems to be rare these days!) and genuinely helpful. Adil, Jay and Hayley were a pleasure to liaise with, kept their promises and went the extra mile every step of the way. Strongly recommended!PositiveResponsiveness, Professionalism
Sheleena Our motto is to go the extra mile regardless of the immediate financial gain. Thanks for this kind review and good luck with your new home Regards Keystones Property
5/5
GoogleKeystones were amazing with a great work ethic. Adil made sure we completely on time. Following and updating us all the way during the process. Replying to all our queries. The professionalism shown form viewing to completion was of high standard. Many thanks Keystones. I would highly recommend keystones 👌 👍PositiveResponsiveness, Quality, Professionalism, Value
Irene Thank you for your review. Adil will be pleased with your kind words thst you offer. Thanks again Keystones Property
5/5
GoogleSam Pond from Keystones has been a great help. We've been looking for a property to buy for 6 months - 1 year now and we met Sam recently at a viewing. His the only estate agent out of all estate agents weve met at viewings in London through our journey that has kept in regular contact with us and sent us properties that we may be interested in personally. His also been very easy to contact, easy to book viewings with and overall his customer service has been amazing. Has been a great help through our journey.
Shazna Thank you, I hope you find your dream home. Sam will be the man to help you with that, you won't find another good estate agent called Sam in Collier Row, thats for sure. Regards Keystones
5/5
GoogleThe director of the agency is a great men and his agent Sam is a brilliant negotiator,I recommend them for a quick service and professional team. I wish good luck to your team and prosperity to the business.
Adrian Thanks for this review, I know you had some difficulty with us initially and I apologise for that. I am glad we could help you in the end and we really appreciate your 5 star review, it really helps with business Keystones
5/5
GoogleSam Pond has been really helpful in my search of my new home. He always keeps me updated on new houses that are coming onto the market. Helpful and really easy to talk too.
Savita, What a great review, Sam will be pleased and I am glad that we could help you. Regards Keystones
5/5
GoogleKeystones have been amazing. From the start of the process Ross was very personable and helpful, and got my flat on the market quickly. The team then worked tirelessly to sell the property. Once sold Adil was so helpful, keeping me fully updated all the way through. Thank you so much! Would highly recommend.
Dear Sarah Thank you so much for your lovely review. What a nice review. The team do work hard so they will appreciate your comments Regards Keystones Property
5/5
GoogleWe want to extend our heartfelt gratitude to the exceptional real estate team at Keystones, including Scott, Gemma, Chris, and their colleagues. Their quick responses, unwavering commitment, and transparent communication turned our property-buying experience into a seamless journey. Scott, in particular, was instrumental from the outset to the conclusion of our home search. Their honesty and enthusiasm in helping us find a good home truly distinguish them. We couldn't have wished for a more exceptional partner in this endeavor. Thank you for your unparalleled service!
Tuan This is lovely and we are grateful you had such a fantastic experience buying in the UK. We wish you the best in the Borough. Thank you Keystones
5/5
GoogleIf I may, a review of a slightly different kind. I work in the industry, and with a variety of Estate Agency businesses across the UK, and just wanted to pay homage, and underline for the general public, what a cracking group of people work within Scott’s business, Keystone Property in Romford. They are a diverse team of different age groups who all ‘get’ the values and culture that is being spread throughout the operation, and every call I heard, conversation I was part of, and sessions I was involved in, was carried out with respect, confidence and a genuine belief in what they stand for as an Agency. I cannot comment on other agents in Romford, but if anyone would like a strong recommendation for the services of an Estate Agent in the area, these guys would be mine. Total respect.
Thank you Steve. We are really appreciative of your feedback and comments. We enjoyed working with you. Thank you Keystones
5/5
GoogleExcellent service! The staff at Keystones Property Romford are consistently professional, responsive, and incredibly helpful. They made the whole process smooth and stress-free. Highly recommend!
Voldemars Thanks for this. Love this review All the best Keystones
5/5
GoogleRight from the word go we found keystones very professionally. We sold the day we went on the market for full asking price. Hayley was phenomenal! She has been patient, understanding and really responsive throughout. Everyone I spoke to and dealt with were fab, but Hayley was just outstanding.PositiveResponsiveness, Quality, Professionalism, Value
Dear Mr Ben-Shir Thank you so much for your review. It means alot. Hayley was extremely chuffed about your review. She works hard. You've been a pleasure to deal with. Good luck in your move Regards Keystones Property
5/5
GoogleLibby and keystones were great helping find and move into our new rental house
Doina This is a great review for Libby. Thank you Regards Keystones
5/5
GoogleKatie was so helpful and kind. she always try her best to help.
Hi Faith, Glad to hear you had a great experience! All the best, Lakota
5/5
GoogleGreat customer service and experience with Keystones, especially with the assistance of Libby who has been attentive, helpful, super-knowledgeable on the area and patient whilst we find our new home. Thanks Libby!
Tash Libby will be grateful, she works hard on viewings and with clients Thank you for your review Keystones
5/5
GoogleSam Pond from Keystones has been a great help. We've been looking for a property to buy for 6 months - 1 year now and we met Sam recently at a viewing. His the only estate agent out of all estate agents weve met at viewings in London through our journey that has kept in regular contact with us and sent us properties that we may be interested in personally. His also been very easy to contact, easy to book viewings with and overall his customer service has been amazing. Has been a great help through our journey.
Shazna Thank you, I hope you find your dream home. Sam will be the man to help you with that, you won't find another good estate agent called Sam in Collier Row, thats for sure. Regards Keystones
5/5
TrustpilotScott and the team at Keystones’s are…
Scott and the team at Keystones’s are by far the best estate agents out there. I have worked with Keystones’s for many years, as a landlord and selling my properties I wouldn’t trust anyone else with my investments they get the job done with minimal stress it’s a pleasure to do business with them year after year
5/5
GoogleGreat experience as always. Professional, responsive, and easy to deal with. Would recommend.
Shahood Thanks for your review. Being professional and easy to deal is important to us Regards Keystones
5/5
GoogleExcellent Service! I recently sold my property through Keystones Property and they were fantastic. They took care of everything from the viewing stage, to negotiating offers as well as the whole process after we accepted our offer, they took the stress completely away. I would highly recommend Ross, Scott and the team if you are thinking of selling!
Dear Kay Thank you for your review. I am glad that you were happy with our services and your move was not too stressful. Thanks again Regards Keystones Property
5/5
GoogleVery kind and efficient staff, Chris has been lovely throughout the whole tenancy agreement during the worst times to rent in London right now, definitely a real asset to the team!
Vijeta This is a kind review. You're a very organised tenant so makes our lives easier Chris works so hard in running our Romford team. It's clients like you that make his job worthwhile Thank you Keystones
5/5
GoogleAfter swiftly finding us a buyer for our house, we came across complication after complication with the sale. Everyone involved at Keystones have gone above and beyond, they have been patient, and have had nothing but kind and reassuring words for us, in a time when we just didn’t think we would see the end! Thank-you for your continued persistence, your professionalism, and total honesty, even when it was things we didn’t want to hear, the whole way through. We had total trust and faith in every decision that needed to be made. We Couldn’t recommend your services more. Thanks to you all again…5 ⭐️
Mrs Jones Thank you. All the best with your move Thanks Keystones
5/5
GoogleI wanted to leave a nice review for this company, I was having trouble with some paperwork, they let me use their photocopier, scanner and really helped me and my family out of a hole. Although I didnt use them for property services, I have seen how hospitable they are. Ross Downham was helpful. Thank you.
Dear Carmen What a great review, thanks so much Keystones
5/5
GoogleIf you want a professional, responsive and overall great estate agents, I wouldnt look any further. Jay and his team were exceptional. Thank you Jay and Adil for your support on my first purchase and being so hands on. I will definitely be recommending you for the forseable future!PositiveProfessionalism
Dear Mandy Thank you for your kind review. We wish you the best of luck in your new home. If you need anything please give us a call. Thanks Keystones Property
5/5
GoogleGreat service from Jay at Keystones - quick and efficient from the start and fantastic communication all the way through. Jay made our process quick and easy - and actually quite enjoyable! Amazing - would recommend Jay to anyone looking to buy or sell their property.PositiveResponsiveness, Quality, Professionalism, Value
James Thanks for the lovely review. Jay will be over the moon. Regards Keystones
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Keystones Property, Romford won Platinum.
Tell us what you need and we'll put you in touch. Keystones Property hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Romford.
