Trusted Agent profile Β· Romford Β· Essex

haart Romford reviews

β˜…β˜…β˜…β˜…β˜… Excellent

1,154 reviews across 2 platforms

30 High Road, Romford, Essex, RM6 6PR

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haart's office in Romford, Essex, at 30 High Road, is rated 4.8 out of 5 across 1,154 reviews on two platforms, including 1,132 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.

Google logo

4.8 / 5

1,132

Reviews on Google

This office

Facebook logo

4.5 / 5

22

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Romford office, from every platform, shown as written. First names only.

5/5

Google

I have let my flat through Haart Romford for approximately 1 year. The letting is fully managed which means although I am kept fully informed of what is going on with the property I do not have to do anything. The service I have received from Grace, Keeley and Scott has been excellent and I could fully recommend them.

Fredeliott Β· 21 May 2024

Agent replied Β· 20 June 2024

Good afternoon, thank you for the five star review on the team! We are very pleased that you are happy with our service. Regards haart Property Management

5/5

Google

I had a great experience with Haart Lettings, especially thanks to Tilly. She helped us find a potential home for our family within our budget. Tilly was friendly and really listened to what we needed. She quickly arranged a viewing, making everything so easy. I highly recommend Haart Lettings. Thanks, Tilly, for all your help

Hemed Β· 24 July 2024

Agent replied Β· 23 August 2024

Dear Hemed, thank you for the 5* review for Tilly. Haart Lettings Romford.

5/5

Google

Being a first time buyer searching for almost 2 years, I have dealt with a lot of estate agents. Heart was by far the best for responsiveness, professionalism, values and genuine kindness! Because my solicitors were a nightmare in communication, I became very stressed and it seemed like the sale was going to fall through. I am now in the process of completion which wouldn't have happened if it was not for Haart's determination and persistence to get through to the solicitors. They went the extra mile which wasn't even part of their job! If you get to deal with Haart because you're buying a property listed by them, consider yourself in perfect hands. If you're considering listing your property for sale, I couldn't recommend Haart enough. Thank you Haart Romford for being a complete pleasure, especially Annette and Stephanie!

Nadia Β· 29 October 2022

Agent replied Β· 29 October 2023

Dear Nadia, thank you for your five star review. We are glad we could assist you along the way in buying your new home, we wish you all the best for the future. Merry Christmas and a happy new year. Kind regards haart Romford sales.

5/5

Google

The team at Haart are absolutely fantastic and what a modern estate agent should be. Mark Grogan is brilliantly knowledgeable, a superb photographer, knowing how to best photograph a property to show off its glory. Haart go the extra mile, not just relying on Rightmove. Highly recommended. UPDATE: not only have Haart been great getting a quick sale, they went out of the way to help fix an error that, but for their quick action, could have been catastrophic for the transaction. They are responsive and open outside office hours which is a bonus. Choose Haart and you won't be disappointed :)

Ila Β· 29 October 2022

Agent replied Β· 29 October 2023

Dear Ila, Thanks for the feedback it's greatly appreciated. Speak soon, haart Romford sales.

5/5

Google

The team at Haart's has made the whole process of selling and buying a property as stress free as possible. We decided to use Haart Estate Agent as when Lee Glenister (no relation) came to value our house he was well presented, knew about market conditions in our area and gave us confidence that he would be able to sell our property for the price we wanted. Within a week of putting the house up for sale we had an open day with 12 viewings. Lee managed the viewings whilst we went out for the day so it was a stress free day for us. He fed back to us the offers we had received and managed all of the negotiations for us. Once we had accepted an offer then the secret gem of Haart's called Jacqui Mennell came into her own as she became our contact for the rest of the process. Jacqui is an absolute star, she is efficient and friendly and was the one who kept the sale on track. Jacqui kept us informed of all progress and contacted the solicitors and other estate agents to keep things moving. It was great to have a nominated person dealing with our sale who could also deal with any enquiries that we had. During this whole process we have only ever dealt with two people - Lee and Jacqui- this definitely makes for a more stress free process as we were made to feel that we were in safe hands. Thank you for the excellent job you have done for us.

Kim Β· 29 October 2022

Agent replied Β· 29 October 2023

Dear Kim, thank you for your kind words and five star review, glad we could assist you whilst selling your home. We wish you all the best, haart sales.

5/5

Google

Chose Haart to sell my flat in Romford and accepted an offer after just a weekend of it being on the market. Mark was very helpful throughout the whole valuation and marketing process, making every step very clear, resulting in the lightning fast offer and acceptance. Unfortunately my sale subsequently took much longer than expected due to getting bogged down in legal requirements between solicitors. However Stephanie was an absolute saint throughout the entire process, regularly keeping me up to date with what was happening on my buyer's side, chasing solicitors, firing off e mails and generally keeping everyone calm and optimistic that the sale would eventually happen. When Stephanie was away Annette covered for her, performing the same tasks with the same unswerving dedication. Eventually the sale completed, in no small part due to the dedication and tenacity of the Romford Haart team. I would highly recommend anyone selling their property in the Romford area to use Haart.

Grays Β· 29 October 2022

Agent replied Β· 29 October 2023

Thank you for our five star review and kind words, haart Romford sales.

5/5

Google

From the minute I met the Haart team, they have been so friendly and welcoming. Lee was fantastic for talking me through bits to work on with the house, as well as helping me get the best offers for my home. During the Christmas holidays, when I had a question, the team were readily available and nothing was too much trouble. I then met Jacqui, who was absolutely brilliant and so easy to chat too, giving me useful advice on the house as well as keeping me updated through the process. The Haart team ensured that the sale of my house went through smoothly and kept in contact and were fantastically friendly, organised and efficient. I am super grateful for all the help, and for being such a kind bunch of people where nothing was too much trouble. Thank you for selling my home!

Fen Β· 29 October 2022

Agent replied Β· 29 October 2023

Thank you Fenella for our five star review and kind words! Have a grear day, haart Gidea Park.

5/5

Google

I cannot recommend Haart enough, specifically Mark Grogan. This is the third time we have used Mark and his team to both buy and sell our houses and every time it's like inviting an old friend round. The service we have received every time has been incredible; from taking the initial photos, to getting the right people through the door who are interested in buying our house, there are never any time wasters as they check everyone who wants to view. They keep you fully informed at every step of the way. A great team and service.

Melanie Β· 29 October 2022

Agent replied Β· 29 October 2023

Dear Melanie, thank you for your kind words and five star review! Speak soon, haart Romford sales.

5/5

Google

Chose Haart to sell my mothers bungalow as Mark was so friendly and enthusiastic. He was very professional, took all the details and some very nice photographs and very quickly got in touch for me to check i was happy to proceed. From start to my first offer was only 6 days! I am very impressed and extremely happy to recommend Haart to sell your property. Mark is a huge asset to Haart I highly recommend him. I hope the rest of the sale goes through as quickly as it took to find a buyer.

Viv Β· 29 October 2022

Agent replied Β· 29 October 2023

Thank you for your kinds words and five star review! Have a great day, haart Romford sales.

5/5

Google

I engaged Haart in Romford for the sale of my property and from Mark's valuation...they sold my flat in 2 weeks...they were there to support me. Annette helped me fill in all the forms and was there on the other end of the phone to support and advise me. Stephanie was invaluable in helping with some difficulties on the purchase side. It was a pleasure to go in to the office and I always felt very welcome. I have already recommended Haart to several friends and will continue to do so. I complete tomorrow and I'm very grateful for all the support and kindness from the Haart team

Linda Β· 29 October 2022

Agent replied Β· 29 October 2023

Hi Linda, thank you for your kind words and five star review! haart Romford sales.

5/5

Google

Hi, Haart is close to my heart. Truly professional and dedicated organisation. I had an experience of buying my first house through Romford haart branch and it’s been a wonderful experience. I have been guided and supported through all phases of purchase. Team is friendly and cordial, especially Annette Thompson who is always been there to answer your queries and sorting out the matters. Many Regards for the super lady ANNETTE. Also I’m grateful to Stephanie Parnell who had done marvellous efforts to complete the tasks timely. Very well done Stephanie πŸ‘ Full marks to team Romford. πŸ‘‹ Highly appreciated & recommended … Cheers

Naeem Β· 29 October 2022

Agent replied Β· 29 October 2023

Dear Naeem, thank you for your kind words and five star review. Glad we could assist you whilst purchasing your property, we wish you all the best in your new home. haart Romford sales.

5/5

Google

It has been more than 3 months me and my wife looking for property to rent . Since than I have spoken with many agencies but I haven't received any help or assistance untill I have called Haart Estate and luckily Nicolas answered the phone. Very kind and helpful guy . Thanks Nic

Ibrahim Β· 16 August 2024

Agent replied Β· 23 August 2024

Thanks for your review! We are so pleased you are happy with the service you received from the team and we hope you are happy in your new home. Haart Romford Lettings

5/5

Google

I would like to commend how Jack Duggan has helped during a most difficult eviction. His interventions have been most welcome and because of him I had confidence in Haart to sell my property, which they have done efficiently. Thank you Jack for all your help and personal involvement.

Martin Β· 18 October 2024

Agent replied Β· 29 October 2023

Dear Martin, glad to hear Jack was so prompt and delivered great service. haart property management.

5/5

Google

This morning I had Nicolas on the phone I was so desperate looking for a place by some agent ate speaking to clients roughly the way Nicolas spoke to me it was so nice and lovely and he assured me of helping me to get a home Thanks Nicolas

Joiss Β· 17 October 2024

Agent replied Β· 24 October 2024

Thank you Joiss for the lovely review for Nic. Haart Romford

5/5

Google

Edward, has been a great help so far in trying to find properties. I trust he’ll be the one to help find my next property.

Kingsley Β· 11 September 2026

Agent replied Β· 11 October 2026

Dear Kingsley, Thank you for the kind words especially as Edward has only just joined the business. Regards haart Romford lettings

5/5

Google

Jack Duggan has been extremely helpful and accommodating in dealing with a couple of emergency issues we've experienced at the property we rent. Jack has listened and fully understood our concerns and been prompt and professional in his responses. Jack has taken responsibility when things haven't been ideal and has taken control and managed difficult situations - I feel reassured to know he is looking after us as tenants. Thank you, Jack!

Marie Β· 1 July 2023

Agent replied Β· 29 October 2023

Thank you for your 5 stars and kind review, any further issues please do not hesitate to contact me. Haart Property Management

5/5

Google

Alex and Jason at Haart estate agents in Romford were extremely helpful in helping my husband and I find and secure the perfect property. Alex was very responsive and guided us through our property search where we were able to make an informed decision right for us. Jason was great in liaising with the sellers to secure our dream home. I can’t thank them enough and we are very grateful for all their assistance.

Lina Β· 2 May 2023

Agent replied Β· 29 October 2023

Thank you Linda for your kind words and five star review! Have a great day, haart Romford sales.

5/5

Google

Been assisted by Ed highly professional went above and beyond for my requirements honestly a strong team player will be recommending

Terri Β· 4 October 2026

Agent replied Β· 11 October 2026

Thank you so much for your fantastic feedback! We’re delighted to hear that Ed provided such a professional service and went above and beyond to meet your requirements. It’s great to know that his dedication and team spirit made such a positive impression. We’ll be sure to share your kind words with Ed and the wider team. Thank you for your recommendation, we really appreciate your support!

5/5

Google

Hello There’ My Name is Ade residing @ 5 Maydeb Court Whalebone lane South RM6 6HR. Just want to leave a little review about the response I got from Keeley @ haart Property Management regarding my Oven’ am excited they way she responded over the phone and help me get my Issue resolved and finally my oven is working back’ More Grease to your elbows keeleyπŸ‘ @ haart.

Robert Β· 29 September 2023

Agent replied Β· 29 October 2023

Thank you for your kind words and five star review! Glad we could help you and you were happy with the service. We wish you all the best. Keeley Fisher Haart Romford Property Management

5/5

Google

I had to find a new rental property in a short notice and sent an email to the Hart estate and letting agency. Tilly was so professional and assisted me, she responded so promptly to my enquires and took my needs into consideration. I would recommend her and this agency for your letting needs. Thank You Tilly.

Carissa Β· 21 May 2024

Agent replied Β· 20 June 2024

Good morning Carissa, thank you so much for the lovely review for Tilly. Your kind words are very appreciated and your continued business. Regards haart Lettings Romford

5/5

Google

Had a viewing last Saturday and the lettings agent assisting Nicolas was very helpful and friendly who demonstrated excellent customer service. Though this particular flat was not right for me the individual was very professional and advised he would keep me in mind for future listing's. Thank you.

Hiz Β· 17 October 2024

Agent replied Β· 24 October 2024

Dear hiz, thank you for the kind review. Haart Lettings Romford.

5/5

Google

To be honest, I am very satisfied with the way I was treated, my agent Nicolas Chramiec was very caring and polite, took me through the process making sure my needs are met, thanks a lot really appreciate. My next moving house or a mortgage will definitely come from you. Thanks again

Nonye Β· 9 August 2024

Agent replied Β· 23 August 2024

Dear Nonye, Thanks so much for your kind review, it's greatly appreciated. Regards haart Romford lettings

5/5

Google

Alex has been very professional in his approach and helpful. He is very patient and friendly. Proactive to reach out to us with new property details suitable for us. We are still in the process to find our right home. I am sure with his client dedicated work will find us our new home soon.

Sureshkumar Β· 6 June 2024

Agent replied Β· 20 June 2024

Hello Suresh. Thanks for your kind words about Alex. We hope you are successful in your property search soon. Haart Romford Sales Team

5/5

Google

A top job from the Haart team, with special mention to Stephanie. I had a number of difficulties with getting my property sale over the line but Stephanie was on top of the situation at all times and really drove the process forward to it's conclusion. Very grateful for such attentive service.

Shane Β· 24 July 2024

Agent replied Β· 31 December 2023

Thank you Shane for your five star review and kind words. Speak soon, haart Romford sales.

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Questions about haart Romford

Has haart won any awards?

Yes. In The Trusted Agent 2026 awards: haart, Chadwell Heath won Gold; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Romford won Platinum.

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