Balgores Romford reviews

★★★★★ 5/5

Trustpilot

I highly recommend Ricky Archer @ Hornchurch Branch!

So -- I don't like estate agents generally. This is based on historic bad experiences over the years. I have little trust and zero confidence. To this end, I sold my property using Purple Bricks, as I wanted to be more in control and I wanted greater oversight of what was happening myself. I had no choice however, in using estate agents to find a property to purchase. This kind of filled me with a little dread and I totally was not looking forward to all the blah and bs. I however met Ricky Archer at a property that I had arranged to view and he just seemed different. He had a really nice way and came across as decent and honest. This was my first impression of him. I didn't like the house he was showing me and it was over priced (in fact it is still on the market now). I had no interest in buying it, but I really appreciated meeting an agent like Ricky. About a month later, a property came on the market that I was very interested in. I called Balgores to arrange a viewing. About half way through the call, I realised that I was speaking to Ricky, who I had met previously. He remembered me and the house that he had previously shown me around. I was really pleased when Ricky said that he would be showing me the new property himself.He showed me around the new property and again was professional, charming, funny and honest. He said that as soon as it came on the market, he knew it would be what I was looking for and he was right. Ricky was able to negotiate well between the seller and I, to get an price that we could both agree on. This was efficient and he kept me up to date and managed my expectations extremely well.Even though Ricky was working for the seller and not for me, he kept me up to date throughout the whole process. He gave me his mobile number and was always available for calls and texts. He proactively managed the sales process until contracts were exchanged; speaking to solicitors and other parties in the chain. We were able to achieve a really fast exchange and agree a completion date. Ricky was fantastic throughout!He has changed my view of estate agents somewhat and I would recommend him to anyone. Balgores Hornchurch seems to be a great company too, based on all my interactions with them! I will send anyone looking to buy or sell a house in the Hornchurch area, directly to Ricky Archer.The only thing that I did't like was being told that I had to see the Balgores Financial Advisor and an appointment being made for me. I prefer to do my mortgage business directly with my bank and have no need to intermediaries. I already had my mortgage agreed in principle and in the end didn't attend the appointment, but it was kind of put to me, that it was compulsory to attend in order to be able to purchase the house I wanted. This isn't ethical and I hope that this is not common practice.Thank you for all your help Ricky. I hope to see you on completion day next month!

Dan · 6 July 2019

★★★★★ 5/5

Trustpilot

I am really glad I sold my house with Balgores

I am really glad I sold my house with Balgores Agency. At first, I thought they may be so busy that they wouldn’t give me the time I need to sell my house and understand the process as I know they are well known but these weren’t fact just my assumptions. Kish Oogarah was my contact and he was really nice and professional. He got involved until the end of the sale, keeping himself updated on where the sale was at. He gave me a few calls to keep me updated. It was really useful to sell with Balgores and I would recommend it.

Dinkleboo · 24 June 2019

★★★★★ 1/5

Google

Unfortunately I have to give Balgores one star which is far too generous. My car was in the garage for 7 weeks for a small dent and scrape on the right wing. That is just the beginning. My car was picked up and it was working perfectly. 7 weeks later it was dropped off with no Petrol and the battery was flat. I was informed by the estimator who I could not understand that the car had an electrical problem which caused the battery to be flat and also the sat nav, CD etc not to work. Absolute nonsense. I will be getting a solicitor to look into this and carry out the necessary procedures. I am now left with a car that does not work.

KingOfValhalla · 19 June 2019

★★★★★ 5/5

Trustpilot

Amazing service so professional and supportive

Amazing service so professional yet personal. As a lady on my own it was quite daunting but I need not have worried Balgores looked after me and my interests. Richard manages a great team, Kish gives first rate advice so that you are always kept informed at every stage, Kelly assists with many things including the viewings, arranges timings to suit you always with a smile and Louise supported till the end chasing up people when needed. Balgores cover everything from start to finish taking on the stress acting on your behalf all the time. You are always welcome in the shop if you are concerned they listen and understand. Best of all they put your mind at rest as you know you have a top team working on your behalf. Would 100% recommend them. Thank you Upminster Balgores.

Linda · 24 May 2019

★★★★★ 4/5

Trustpilot

Balgores Upminster were great at…

Balgores Upminster were great at keeping me updated with the progression of my house purchase and were proactive in contacting other estate agents and solicitors. A special mention to Donna, Abbie, Chris and Claire. Peter helped me secure the best mortgage in these ever changing times and they all worked hard as a team to get me moved in!

A · 3 April 2023

★★★★★ 5/5

Google

My experience so far has been great in terms of onboarding and move in, Koy Tate has been of great help. He is reachable anytime which is very good as I had some issues with the property that were dealt promptly. Recommended!

Aadil · 13 May 2024

★★★★★ 1/5

Trustpilot

You're paying for the shiny office (Hornchurch Branch)

At first, they were very helpful, but as soon as I went to sign the contract to list my late parents’ house it went down hill from there. The other agents all wanted a commission of 1% for which they would do open days and arrange all the viewings themselves. However, with Balgores, they wouldn’t do such a thing for even 1.1%, so straight away I was getting less than first discussed. They did arrange a lot of viewings, had multiple offers and we settled on what we were told was an offer from a cash buyer. Great, we thought, but then my solicitor contacted the buyer and didn’t hear back. Three weeks passed, so I rang Balgores to contact the solicitor where I was told “after the sale we don’t normally contact anyone” WHAT!!!!! No, you’re an estate agent (that’s what you list yourselves as) and you're my go to if my solicitor can't contact the other solicitor. A couple of days passed and they got hold of him. By this time, the buyers had already broken the Gazeal Agreement, which the buyer got me to sign. I could have quite easily walked away with the £2000 penalty fee.If you try to contact the sale progress team good luck, as out of the 20 plus times I called them they only picked up maybe four times, so always press option one as you have more chance of someone picking up. The longer this went on the less they picked up, so I expect the recognised my number and didn’t answer, as when I withheld my number they did (but this may have been just coincidence). Balgores didn't chase on their own back, I had to chase all the time due to the buyers solicitor not contacting mine. I expect due to the fact I was ‘tied’ into a contract they weren't bothered. I also suspect that the "cash" buyer wasn’t a cash buyer, as three months down the line my solicitor received an email from the buyers stating that due to interest rates increasing by 2% they were hesitant to proceed. Hence, raising my suspicion if this was truly a "cash" buyer!?! It may have been because they were short staffed, but my last estate agent was bad, and these were on par with them, maybe even worse! I would never use these again even if they paid me!!!Also be careful as if you leave the contract by giving the correct notice etc. and you have it listed with another estate agent of the person was first introduced by Balgores they they still want their money. So you could end up paying for 2 commissions

Paul · 26 September 2022

★★★★★ 5/5

Trustpilot

Great Service with Our Home Purchase (Upminster Branch)

This was our first house purchase in the UK, and in an unknown area to us (Upminster, Essex), but our sales agent Jessica was very patient and helpful with our questions, Donna was very proactive in getting the purchase across the finish line, and Parmi good with providing insurance options. Our overall experience with the team was very positive, and wouldn't hesitate to recommend it to others.

Stuart · 9 May 2022

★★★★★ 5/5

Trustpilot

I have recently completed the sale of…

I have recently completed the sale of my house through Balgores. I did this through Emily and Donna. I give special mention to Donna Hickey. Even though it was delayed by certain hurdles in the chain, Donna was not only professional, but offered moral support and encouragement throughout, she has good sense of humour which made It easier through the wait. Thank Donna and all @ Balgores.

Bridget · 6 May 2022

★★★★★ 5/5

Trustpilot

Excellent service with sale

Great service with the sales. Billy was very professional and helpful. Great communication, they managed to find the right buyer and followed up the process closely , resulting in a seamless sale process. Highly recommend

THOMAS · 7 September 2024

★★★★★ 5/5

Trustpilot

Always A Pleasure

Have built a great relationship with Peter and his team over many years now, and still never fail to be impressed with his honesty, help and guidance - all of which never fail to make what can be a stressful process an enjoyable one. Top man & top service always.

P · 6 November 2023

★★★★★ 5/5

Google

Nikola, our lettings consultant has kept us informed every step of the way and we have been very pleased with the entire process. Nikola has been professional but friendly throughout, very reassuring. …

Karen · 30 September 2024

★★★★★ 1/5

Trustpilot

Rude Branch Manager

On of the branch manager's come to our house to value the property and was quite frankly very rude and insulting. No real communication and conversation on reasons why selling etc. It was purely just walk in take measurements and that was it. The whole conversation didn't provide me with any confidence and generally told the manager to get out and don't come back.

Jack · 14 May 2025

★★★★★ 5/5

Trustpilot

Chris Wilkinson was fantastic

Chris Wilkinson was fantastic, from each step along the way he was supportive, always clear and made things easy to understand. He was easy to contact with any questions and reassurances and was calm and professional throughout various situations that arose. We would highly reccommend his services and especially for anyone who works for NHS, fire&rescue or other jobs with specific pay structures. Cant reccommend highly enough!

Vickie · 2 March 2022

★★★★★ 5/5

Trustpilot

Flawless! 5 Star Service!

Brad and the team provided an impeccable service. Their communication was faultless, keeping us in constant contact throughout and were always on hand when needed. I was particularly impressed with their careful approach during the pandemic and the safety procedures they put in place. They made the whole process seamless taking away any worries or anxieties. I highly recommend you speak to Brad at Balgores should you be looking to sell your property!

Calum · 21 January 2021

★★★★★ 5/5

Google

I have been in contact with Nikola a couple of times and must say that she has been extremely helpful. She was really knowledgeable about properties and explained the entire process. I will definitely be in contact again! Thanks Nikola!

MARION · 13 May 2024

★★★★★ 5/5

Trustpilot

Balgores Upminster - Excellent Service

We bought a house through the Upminster branch. From the outset they were extremely professional and attentive. We used their associated mortgage broker and they were also excellent too. There were some challenges leading up to completion and the they found solutions to problems very quickly. A special thank you to Pete, Donna & Claire!

Rob · 3 May 2023

★★★★★ 1/5

Google

They charge a crazy amount for selling a property. 7.200£ for a 290k flat . Avoid

Ana · 16 October 2025

★★★★★ 5/5

Trustpilot

Best

Has been using Balgores for ages since 2012 and always had great experience! Guys are super professional and full of expertise. Special thanks to Peter and Claire. They’ve been so helpful with my last remortgage in such difficult times in property market. Always fast replying and doing extra mile to provide best service. Well recommend!

Victor · 21 April 2023

★★★★★ 5/5

Trustpilot

Very lucky to work with Reece

Reece was a pleasure to work with from start to finish.Always available to respond to our queries.Kept us updated with any feedbacks requests from the other end,no matter the time during the day or evening.Made all the process less stressfull and gave confidence to continue no matter what.We really appreciated all his help and support and will highly recomand anytime.

Partac · 10 October 2022

★★★★★ 1/5

Google

I received the worst customer service from Kellee. She clearly has no idea what customer service means! She tried to take advantage of myself and my husband when trying to buy a property! She has been rude and very selfish! If I could put 0 …

Alexandra · 30 September 2024

★★★★★ 5/5

Trustpilot

Claire and Peter were great in helping…

Claire and Peter were great in helping getting the minefield of mortgage processes in place. Both very responsive to any questions and email queries. They were quick to get on top of any issues and resolve them quick. Thank you both for your professional expertise and friendly manner

Warren · 11 October 2023

★★★★★ 5/5

Trustpilot

Great service

Great service from Balgores as a whole, especially Peter Walker and Claire Dartnell for their support and advice on our mortgage, and Jess, Chris and Donna in the sales team for their support on our purchase. Very friendly, knowledgeable and accessible if we had queries. It made the process so much smoother than it could have been. Thank you!

Paul · 8 November 2022

★★★★★ 5/5

Trustpilot

First time buyers - great experience

Me and my partner are first time buyers and we had a great experience with Balgores mortgage broker Abi and her assistant Mackensie. Abi was very helpful and on hand for any questions we had. She walked us through the process and found us the best rate she could. Would recommend them highly.

Lauren · 28 April 2023